This was a great shop. They ALWAYS kept us apprised of the timeline and parts. I highly highly recommend this place. Best customer service and excellent work. The car looked like new after they finished it. Thanks!!! read more

Lisa, Brittany and Mike do a great job of holding the place down and keep the quotes to the customers on the up and up. Definitely recommend this trio to you in your auribody needs! read more

I should have probably written this review a few years back- My wife's Toyota has been in here a number of times for minor repairs to to silly parking lot issues or someone a little to close to the rear end of the car, and everytime they've did a great job repairing the car, fast forward to the last two weeks when my 2019 Jeep Cherokee was rear ended on icy roads, Lisa and the staff at Murrays Carstar went above and beyond to work with me and the insurance company to work out a resolution that everyone was happy with, while they ended up not doing any repairs to the car they did facility a lot of work with my insurance company and myself. Car accidents are no fun and the follow-up to work things out is what helps get things back to normal- I wanted to give the team at Murray's a positive review and suggest give them an opportunity to help you. In full disclosure they are a preferred provider of my insurance, which also made this easier. read more

This shop sets the standard for value, quality and customer service. I recently had my my 2011 Ford Escape repaired by Murray's after a run in with my motorcycle traler (don't ask). I had badly damaged the passanger front quarter panel. To find this shop I Googled 'Best auto body shops in Seattle' and noticed they had placed second in an Evening Magazine poll (1st place was a shop in Lynnwood - too far for me). I called to set up an appointment for an estimate. The woman who answered the phone was courteous, and super-professional. I learned later that it was the owner Tom's daughter. When I arrived at my scheduled time she greeted me by correctly guessing my name (I'm always on time) and told me it would be a few minutes before their estimator could look at my vehicle. The young man who then appeared was extremely courteous, knowledgeable and thorough (I know a thing or two about cars and repairs myself). He explained the various challenges and easy and not so easy aspects of the repair. I also explained that I would be paying cash if the repair wasn't too outrageously expensive. I did not want to file a claim with my insurance company if at all possible. The estimate came back lower than I had anticipated - even with needing to replace the entire quarter panel with an OEM (factory made) replacement. I knew I was getting a reasonable price from the estimate and liked my experience thus far, so I went ahead and scheduled the repair - this is something I would never usually do but I'm a very busy guy and I knew this was a competetive/reasonable quote. I had a very good feeling about how this business operated (I am a business owner myself) and I did not want to waste my time elsewhere knowing I would be returning to this shop anyway. The repair was completed in three days and when I arrived to pick the vehicle up it looked like it had never happened - I mean it was PERFECTLY matched. Murray's had also washed and vacuumed the vehicle and applied shine to the tires. TIRE SHINE!! Unbelievable. The receptionist again was very friendly and professional and prompt at checking me out. Before I left she asked that I wait for Tom -her dad and owner to go over the repair with me and make sure I was happy. Tom came out and inspected the repair with me and explained their lifetime warranty (as long as I own the vehicle) and If there were any problems, to let him know. I was so pleased with my overall experience I had to let him know as a fellow business owner how impressed I was by the business he had built and how proud he must be of his employees. We then talked another 20 minutes about our kids and running a quality business. Tom Murray and his entire staff CARE about the work they do and their reputation but most importantly... their customers. This is NOT your average body shop...or small business. They are extraordinary. read more

This is my second time working with Murray's Carstar and they are fantastic. No stress on my end because I know they are there handing insurance, doing a great repair and even make sure my rental is taken care of. When I dropped off my car, the rental car was there waiting for me. They kept me up to date on progress and when I picked up my car, they handled the return of the rental. Cant get any better then that. Would not go anywhere else. My 2016 acura RDX is once again just like new. read more

Murrays carstar collision repaired my car after it was wrecked , it turned out beautiful. I could not be any happier with the job they did, it looks brand new ! I would recommend them to everyone ! thank you !!! read more

I had my car worked on at Murray's and I have to say they took the stress away right when I talked to them setting up my appointment. They dealt with the insurance and had Enterprise waiting for me when I walked in. Lisa is AMAZING and through out the entire process she emailed me with updates. They also knew that I was paying out of pocket for the car rental, because of this they did the job in 4 days so I wouldn't have to pay any more then I needed to for the car rental. I can honestly say that Murray's hands down is doing an ANZING job. I also had their great priced car cleaning and let me tell you my tires and car was clean and it looked like a brand new car it even smelled like a new car!!! I will without a doubt be coming back to them if I ever need anything done and will be recommending them to everyone!!! Thank you Lisa and the rest of the staff for a great experience. read more

This is the best shop I have ever dealt with! The staff is amazing, the body man and paint guys are just as amazing! My yukon had a damaged rear quarter panel that is a hard repair and do a good job, plus its black which is very hard to match! It is done perfectly and matchs perfectly, you cant tell it was damaged! Pat gave me a quote, which was the lowest of 3 shops, told me it was a 5 day repair then he said he could set up a rental for me! I then set up my repair with lisa. Dropped yukon off and left, the next day I got a call from lisa telling me there was a few repairs that needed to be done that they couldnt see, so I figured ok here it comes added charges, no! fixed it at no extra charge! They stuck to there estimate! Unheard of in this day and age! Im kinda liking this place! Then every day lisa calls me and gives me updates! I have a camero I want to have some custom things done and guess where its going? This is a great family buisness and they take pride in there work! Great job Murray family I will be back! read more

What a terrific shop! I have a 2010 Lexus RX 450h and I kissed too many garage pillars leaving me with many scratches and chipped off paint on the front bumper. I received several estimates from highly rated auto collision shops, but Murray's not only gave me the best price, but their estimate included a brand-new bumper from Lexus, whereas others wanted to repair it. To top it all off, they agreed to drop me off at the airport and pick me back up while they worked on my car while I was on vacation! They also repaired small dings and scuff marks. This is a family-owned business and I would definitely recommend them to anyone needing auto body repair service at a great price and with excellent customer service. I could not be more pleased. read more

Back in 2008 I ended up in an accident during the big ice storm. Our insurance recommended this place. It was the worst experience ever. Besides having to wait 6 weeks for my car to be repaired because it's a VW, I had to take it back 4 times to realign the wheels! My wheels kept grinding down within 6 months. It wasnt until the owner, Bryan, worked on it that it was finally fixed, years later. They did comp the cost of the new wheels each time but it shouldn't have taken so many times to get it right. I won't be coming back, sorry Bryan. read more

The best experience EVER!!!!! Was rear ended and need help quickly due to moving out of state. Pat, Lisa, Brian took care of me and kept me updated every step of the way. They were AMAZING. Can't thank them enough. read more

They did an excellent job on my 2016 Kia Soul which had front driver side damage. Paint match was great. I was updated on their progress while I was out of town on vacation. They were very courteous and friendly to deal with and even gave me a lift home the day I dropped my car off! I would use them again in a heartbeat. read more

If you need to have your car fixed. This is the place to go.. It is a family run operation. Best customer service I have had anywhere in a long time. They called and kept me posted as to the time my car would be ready and if it was on schedule or not. It was always on schedule. Did I Say GREAT CUSTOMER SERVICE.!!! They did beautiful work on ,y car. Dealt with State Farm and took care of everything. Car was clean and beautiful when I picked it up. I hope to never be in another accident but if I am I will definitely go back to Murray's Carstar Collision.. Please do yourself a favor and check them out if you need body work. read more

This place was awesome... It was like my car never got hurt... Really professional, and the staff was incredible! I'd recommend this business to anyone that wants ama-za-zing results! read more

Worst body shop I've ever experienced with. Please don't make the same mistake I made by taking your vehicle there. They are very unprofessional, and the technicians are extremely inexperienced. I cannot stress this enough, please try to avoid taking your vehicle here. First time I took my truck there, they told me it would be ready in one week. It took them 3 weeks and they used nothing but used parts on my truck, yet they charged my insurance way too much. I was somewhat dissatisfied; however, I figured I would give them a second chance since the shop it's close to my house. Nevertheless, second time it was a total nightmare. I recently took my car and I will always regret doing that. They only fixed 50% of the problem. So after I paid them the deductible they just forgot I exist. They just told me I had to file another claim with my insurance in order for them to fix the rest. Not to mention, they never called me while my car was in their shop to give me updates. I was always the one calling them and pushing them to do their job. I urge you to please not take your vehicle here or you will regret it. read more

it is all about customer service and working with the customer at murrays', they go the extra mile to start it right and finish it right!!!!! read more