At 11:11 a.m., the moment our car arrived at CARSTAR MURRAY'S, we were notified immediately. Photos were sent. An initial assessment followed. Clear explanations came without us having to ask. In that moment, something changed inside us. The fear softened. The worry loosened its grip. We felt seen. We only hoped for 2 things -- updates and time. What we received was care and compassion. Every update mattered. Every message reassured us that our car was in good hands. When we were informed that parts needed to be ordered and that it would take about 7 days, we understood. And through it all, communication never stopped. We were never forgotten. We were never left in silence. People often say that Tesla repairs take months or longer and drain you emotionally. But thanks to you, our entire repair took only 3 weeks -- 3 weeks of professionalism, transparency, and kindness not only that 3 weeks before Valentine's Day at February 13rd that's like a Wonderful gift from heaven. To every technician, every team member, and everyone behind the scenes at CARSTAR MURRAY'S -- thank you. Thank you for treating our car as if it mattered. Thank you for understanding that behind every vehicle is a person who loves it. Thank you for giving us back not just our Tesla, but our peace of mind. We drove away feeling whole again. With heartfelt gratitude and the highest recommendation. God Bless You All CARSTAR Murray's. read more

This was one of the most frustrating and unprofessional customer experiences I've had in a long time. My car was repaired on time, but everything else about this process was a mess. I arranged an after-hours drop-off with Lisa, who told me the key drop was "a box near the front door" and confirmed my arrival time. When I showed up, there was no visible or clearly marked drop box anywhere. While I was walking around trying to find it (like any normal person would) the POLICE showed up and detained me because they thought I was breaking in after seeing me on the security cameras. That situation was completely avoidable if I had been given clear, accurate instructions. It doesn't end there.... After my car was finished, I called Lisa to confirm pickup and got nothing but vague answers and attitude and seemed irritated that I was even asking. I then had my boyfriend call, and suddenly she was able to provide a clear pickup time immediately. So while the repair itself was done well on time, the lack of clear communication, the unnecessary escalation to law enforcement, and the unprofessional behavior afterward made this an extremely bad experience read more

Getting my model 3 repaired twice last year but I don't really have good experiences after all. I got my car back with 21% of battery and not really clean. After 2 months they called me and asked to pay for the difference balance due which I was confirmed that was taken care of my insurance company. Will not comback or recommend for any tesla's drivers read more

The people at Murray's seem like genuinely good people that try very hard to do the right thing and go out of their way from a customer service perspective. Unfortunately, that's all that it seems they're good at. The other reviews here that detail the poor quality of their work are spot on consistent with my experience. I brought my car in for some body work and when I went to pick it up, I immediately noticed scuffing throughout the repaired area and a good number of paint nibs / bumps throughout the paint. I brought this up to them, and they were quick to offer to address the issues. When I brought my car back in, they were able to address the scuffing, but the paint nibs largely remained. I'm not all that picky, so I just accepted it as normal and took the car with me. I then took my car to my detailer to have a protective ceramic coating reapplied to the repainted panels and they said that the body work done by Murray's was some of the worst they'd ever seen. As such they wouldn't be able to reapply the coating without significant rework. More specifically, the entirety of my ceramic coating (not just on the panels that were repainted) was compromised. There was overspray throughout the entire car, the paint nibs I mentioned earlier, over polishing, and more, suggesting very sloppy work involving a lot of shortcuts, not keeping work areas clear of debris, not properly (or at all) masking off parts of the car that weren't being painted, etc. When I brought this up to them, again, because of their great customer service, they owned up to the problem and worked to address it. However, things only got worse from here. Rather than cover my costs, they wanted to handle the reapplication of the ceramic coating, which I was fine with after very clearly specifying that the coating was Ceramic Pro Gold with a lifetime warranty. After numerous back and forth calls with them, they explicitly confirmed that it would be the Ceramic Pro Gold package being applied. Unfortunately, when the work was completed, I went back to pick up my car only to find that a much cheaper ceramic coating with a much more limited warranty was applied instead. I'd like to give them the benefit of the doubt and say they didn't intentionally lie to me but rather just ended up being very confused / uninformed and trying to take shortcuts to save a buck (sense a theme yet?). Ultimately, however, it doesn't really matter - they messed up my car yet again. And this time, they refused to acknowledge their mistake and I'm left with my car the way that it is, which is far from pre-accident condition. All this is to say, if you have a choice (which you may not given the limited number of body shops that service Tesla), I'd strongly urge you to go elsewhere. Their approach is clearly to take shortcuts and save money wherever they possibly can. It's possible that this works out fine in most cases and / or people just don't notice the shoddy work. But it didn't work out in mine and if you read some of the other more thoughtful critical reviews here, you'll see that it didn't work out in theirs as well. Proceed at your own risk. read more

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I will say that you will receive great customer service if you are in person and the quality of work is good; however, the attention to detail and the communication between the desk, the owner & technician's are lacking. I brought my Tesla in for repair after someone opened there door while I was driving by. Initial inspection was done by the insurance company, myself and the front desk technician. We noted the window had scratches and was part of the repairs along with scratches & a dent. After having my car a month, they did not repair the window. They sent me an email saying it didn't need it. When I arrived to pick it up the scratches were still there. I met with Lisa the owner and told her in detail 3 times about my communications with her employee by name and about the pictures. She asked me to not write a review & she would take care of it. A week later I started getting phone calls from the shop saying I needed to submit photos before they would order the window and that they were waiting on me! I relayed my story along with the emails w/pics from the technician. I called Lisa and left messages. She finally called me back and pretended I didn't mention the pics and emails with the technician. She clearly wasn't listening and could only talk about herself. A few weeks later I brought my car back in. I was specific on the tint, I wanted to maintain the 20%. I was told half a day for the repair and I would be contacted. Later in the afternoon I hadn't heard from anyone, so I called. It was 4:20 in the afternoon. I was told my car would be ready by 5 and they closed at 5. I live 40 minutes away and I would be stuck in traffic. Their solution was to lock my key in the frunk. I was not okay with this and came in the next morning. My tint was wrong! It was 35% and after waiting a while, I was finally able to talk to the tech. He was great, but was never told to keep it at 20%. He told me Lisa would give me a call and that was over a day ago. I still haven't heard from her. Don't bring your car here unless you only require basic repairs. They take forever and clearly don't pay attention to detail and don't communicate to you about your car. I could go on, but this is more than enough to warrant not using their services. read more

Murray's CARSTAR Collision - Scratched on window - Body Shops Near Me - Seattle, Washington

I booked this place through my insurance as a partnered business with my Ins. Co. After booking, I saw some of the reviews and I was a bit concerned. After dealing with a hit and run on my Model X, I just wasn't looking forward to any additional headache with the repairs. From the start, the process was pretty straight forward and relatively easy. The team was very communicative. Abby kept me posted and Chelsea was always very nice and courteous on the phones. Once I got my vehicle back, I didn't see the issues others had previously posted. Things seemed generally well handled and no issues with alignment, etc. I'm pretty detail oriented and meal-alignment and water intrusion were my two biggest concerns. No issues and all is well. Overall very happy and would go back to this location if my Tesla needs the repairs again. The reason for four of five stars is not anything terrible but simply because when I review I really reserve the fifth for a wow experience. Final communication that the vehicle was completed was only via text so I had to stay in my rental additional day(s) and over the weekend. After having my car for about a month, it would have been nice to get back into our car ASAP. Overall good service and I'm happy with their work. read more

Just had my Tesla fixed here. Service was absolutely smooth. The job was done right. Very friendly and will recommend and visit again if any repair job is needed in the future! read more

Super service! They do car check through phone! Saving a trip for that. They were very responsible in answering my questions including coaching me how to temporarily fix my Tesla before getting to them. They make sure they do not over promise. But whenever they can, they move things forward faster. Overall, very pleasant experience. Plus thank you for accommodating my car check out at an inconvenient time slot for you. read more

As one of the few recommended Tesla body shops Murray's is off to a good start with clear expectations and possible timelines. One of the owners made me coffee because my cup was spilled that morning in the car accident. This company has the professionalism of a large company but the compassion of a Mom and Pop shop. I will be sure to follow up after my experience is complete. read more

Murray's CARSTAR Collision - Body Shops Near Me - Seattle, Washington

At this point I'd give zero stars if I could. Nice people. They just can't fix my car. I brought a 2021 Model Y in that had been lightly rear ended. They charged the insurance $8000 to replace the tailgate. When I got the car back the tailgate was not aligned, it made horrible noises over bumps, and let water into the car. I brought the car back in. They said it just needed a latch adjustment. When I got the car back it was ok for a day but then the noises started again and the tailgate was now retaining water when it rained. To their credit the tailgate was now visually aligned which it wasn't close to after the initial repair. So I brought it back yesterday. They said it needed a new latch and a water test. I went to pick it up this am and the noise is still there over bumps. Sounds like I'm driving a rusty 1972 F150 over farm roads. There's no way someone test drove it after the "repair". Really mad. Now I'm going to have to take it in again and at this point I have zero confidence they actually know what they are doing. This is chronically poor work. Do not go here. read more

Sending another updated review on this company. They did some extensive work on my vehicle a year ago and over the course of wear in tear my car needed a couple little touchups and they did it for free. Not only did they come to me and pick up my vehicle and then drop it off once the job is completed the customer service and communication are like none other. I cannot even stress how incredibly amazing these folks are. They are fair honest and very affordable. Any reservations you may have about going to an auto body shop can be put aside when you interact with these people. They are so genuine. read more

Do Not Take Your Car Here!!! Very Highschool personalities all the way up to the owners sons, Kyle and Bryan Murray. Questioned leaving my car here after the initial poor customer service and the Kyle Murray was fine losing a client versus dealing with his unprofessional front desk eye rolling receptionist. Very poor initial and ended up taking my car and leaving. Too many other body shops out in the world!! No need to deal with gossip and eye rolling behavior out Make sure to pay attention to the year of review posts. I am so glad I took my car and left. I found Ranier Collision in Gig Harbor and Sharon was amazing. My sons car was completed in a timely manner and looked really great. Very professional! read more

Let me start with this is the first time I have felt it to be necessary to leave a BBB review. My truck, unfortunately, wound up in the body shop for the second time in 6 months after 15 years of no wrecks. The initial wreck cost over $20k and was strictly body damage from a windstorm. The entire body was delivered like it was driven with zero miles off the lot. Keep in mind this was from the previous shop...... So, let us get to the second shop. I got into an accident that required me once again to get ahold of a body shop that required more internal repairs. Initially, the girl at the front desk that I spoke with was so so so so very helpful and made me feel better with just her attitude about just wrecking my truck. She handled calling the tow company to come and pick up the truck from my property and have it hauled to Murrays Car Star Collision Center. She was nice enough to follow through even after her work hours to make sure the driver knew where to drop the truck and keys after hours on a Friday. Perfect customer service skills and follow through! Here is where the issue comes in! It had been a week and a half after it had been taken from my house, so I called to check on the progress. "Lisa Murray" the owner I believe says to me, "that my truck by no means should have been dropped off on a Friday, let alone after hours and that they had no way of securing it". I then informed her in a manner that was annoyed but professional that, well hey, I want my stuff secured as well, but that is an internal staffing information issue that is not my problem. I was then told that "nothing has been done on your truck and that we are 2 weeks out from even starting on it". A week and a half into a vehicle being taken, that should have been stated sooner. When I replied, "if I would have known that I would have taken it somewhere else who would expedite the schedule", the response I received was along the lines of "go ahead and try but you're out of luck" (that is not verbatim, but close). So, one month and a week later, I called last Friday to see if I can come in and check on the quality of the paintwork as I just had a $22K body and paint job done 2 months prior. I was told, "Yes! stop by Monday it is out of paint today and it will give it time to cure over the weekend and then we can take a look Monday." Monday, today I and my GF show up at the body shop to find the hood of my truck sitting on a stand in the parking lot covered in pollen and who knows what else, obviously after paint. Ok, business is good, love to hear that, and maybe it has been cured already. So, I ask the first gentlemen who approached me if we could go ahead and check out the rest of the truck as there was internal front-end damage. The extent of the repair was isolated to the front passenger corner, but residual damage occurred that required paint blending. I have plenty of experience in the industry and I have to say this was some of the shottiest work I have seen try to be sold. There were literal raindrop-sized drips in the paint. Spots that look like sand in the paint, literal fracture cracks in the Hood. The response I got from the Shop Manager was, "go to any new car dealership and you will find 15+ imperfections in each panel like the ones you're showing me." Now here is where it gets to bad business!!!!! I was asked to come and "Point out issues", when the manager did not like what I had to say about me taking delivery of the truck in this less than pre-loss condition (keep in mind the scope if their work is from the back of the front doors on a 2013 Silverado crew cab) he has the nerve to take the conversation the complete opposite 50% of the truck that has nothing to do with him, that in fact looks top-notch covered in the dust compared to the outside paint booth work being done at this place. When they were no longer willing to let me point out issues and they wanted to argue and not listen, I went to pull my phone out of my pocket and the owner reacted as though I was pulling a weapon. That is when I decided I am no longer willing to deal at all on a personal level with this company and have acquired legal counsel. read more

Murray's CARSTAR Collision - Body Shops Near Me - Seattle, Washington

A truck rear ended My car, Murray's provided me with a quote and repair time frame. My car was repaired perfectly within the time frame. The whole team provided great customer service. read more

My daughter and I got rear ended in my 2017 Dodge Grand Caravan GT! I went into Murray's for an estimate for the insurance company and set up an appointment to get my van fixed! Murray's fixed up the back of my van good as new and they even seemed to detail it on the inside because when we got the van back, the whole thing was vacuumed out and it was dusted! I would get in a car wreck any day just for that service alone! Lol ok just kidding but it truly was an added bonus when I picked up my car and it was washed on the outside and vacuumed on the inside! Murray's also sent me text messages almost daily about what was going on with my van because it was delayed a day or two because of snowmageddon and wrong parts being sent from a parts store! I am very pleased and I will continue to bring my car back to Murray's! The staff are friendly and treat you like a person and not just a customer!! Keep up the good work everyone, it really shoed. Update 12/20/19 almost a year later from this accident and my van was back at Murry's for a warranty issue. I took my van in to them and showed them spaces that have appeared between parts that they fixed earlier this year and they said no problem, make an appointment and we will fix it free because it's under warranty! AGAIN, they did an excellent job and they worked with us to let my daughter pick it up and bring it home because it was done on new years eve and they were closing early! Thank you Lisa and gang! read more

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Awesome place, awesome work .Lisa is very helpful and a delight to work with. Highly recommend this place.

This is the 2nd time I've reviewed this business. I had some damage on my Honda CRV from a hit and run and from someone backing into me (2 separate claims, 2 different insurance companies). Murray's was very efficient in handling both claims and helping coordinate with the local Enterprise car rental location. I was given a time frame for the repairs, the rental car was brought to the shop and I was on my way. The 2 women at the front desk (Lisa and Gina) were extremely helpful and friendly. I was updated via text as the repairs progressed and everything went very smooth. I picked up my car yesterday and it looks great!! She was washed and waxed, and the inside was vacuumed and cleaned. Nobody enjoys having to take their car in for repairs, but this place and the people who work there made the process as painless as possible. I very highly recommend them. read more

I don't gush often, but I simply cannot say enough nice things about Murray's - especially Pat Murray. Family-owned businesses are getting rarer, and that's a shame. This is a great family with a great business. Given that most of their business comes from people in crises, they have the perfect attitude at the right time. Pat even has a sweet, calming voice that helps the situation. They truly care and go out of their way to take care of their customers. Last year, I managed to get run over by a Fed Ex truck (there is a whole 'nother review I need to write - that was an unmitigated disaster and one I'm still paying for...but I digress...) My car was pretty messed up. My pocket book, more so. I knew of Murray's from networking, but had, thankfully, never had occasion to use them. I had my car towed there just because they were familiar. Pat took care of the insurance, my car, and my frayed nerves. When he found out that was my family's only car, he arranged a ride home for me. When he told me he'd have my car done in two days, I believed him and planned accordingly. We were taking our moms to a concert that weekend and would have the car back just in the nick of time - yay! On Friday, Pat called me. He told me that, unfortunately, a particular part was on back-order and they would not be able to complete the job until Monday. Instead of taking the "sucks to be you" route that I've faced so often, Pat already arranged a loaner car - big enough for us and the moms - and even picked me up so I could drive it home - all at no cost to me! This impressed me. A lot. I sang his praises all weekend. It gets better, though. When I came in to pick up my fixed car on Monday morning (yes, they had it done first thing in the morning!) - I COULD NOT TELL IT HAD BEEN DAMAGED! They even vacuumed the inside. It looked great, and drove great, too - considering the front end had to be realigned. I recently returned for another little job on a different car, and Pat took care of it on the spot. He set me up with free wifi in the waiting room and offered me coffee. I had a pleasant, quiet time in a clean office that does not remotely resemble any auto shop and left with a fixed door that worked better than it did before it was broken. Again, I'm not usually a gusher - but Murray's is just plain awesome! read more

Saw great reviews online and insurance company suggested and decided go with them for repair of my broken window and damaged frame and mounding. Wish I hadn't !!!!! I should have known something when I visited them and they stuck the clear film to cover my broken window and it looked like somone just threw it on there without care(it was loose and mangled up ). I had to ask for another sheet of film to put it on the door so that film won't flap around like a sail while driving. Even the adjuster who came out was embarrassed. I asked them to call me to verify all my parts were in the day before my scheduled appointment to make sure my parts have arrived so I don't waist a day. No call and I had to call them to find out. I was informed the job was going to take the entire day so I took a day off from work and arrange for rides to be picked up and returned back. I didn't hear anything all day and I checked back towards the end of day to see the progress only to find out that it wasn't ready. To top it instead of apologizing one of the girls tried to argue with me that it was another vendor doing some of the work and that they don't guarantee completion times .... least they could have done is call me to to update me. It even gets better. So now I am with out a car for another day. Next day when I go to pick it up I look at the door and the inside trim piece is missing ... I mean this piece is large enough that I can stick my hand down inside the door. Then they get the young kit to slap it back in and I head of to home. Next day up in closer inspection of the window trim they replaced , there are major scrapes as if a backyard mechanic went at it with his screwdriver to pry of the molding. Of course I tried to email them about the door damage received no response. Completely disappointed Will NEVER GO BACK!!! read more

Murray's CARSTAR Collision - I really enjoyed the screwdriver marks after the "PROFESSIONAL INSTALLATION" Never Going back to this place!!! - Body Shops Near Me - Seattle, Washington

A silver lining to getting into a car accident is that I found the BEST body shop ever. Lisa, the front desk person is super friendly, smart and efficient. She called frequently with updates and managed everything with the insurance so I didn't have to worry about anything. Their work was very high quality too. I chose them after cross-checking ratings on AAA, the Better Business Bureau and checkbook.org. I was not disappointed. P.S. Murray's, if you read this I'm pretty sure Lisa should be getting an exec's salary. As the face for the company, she makes you look really good. read more

The staff here provide some of the best customer service of any business I have ever been to. Always courteous, prompt, honest and efficient at everything they do. Ironically my fiance and I just both bought new cars and both had to take our cars to the Collision shop within a few months of ownership. Since I wanted to have our brand new cars repaired right the first time I decided to read reviews and call multiple places and I am glad I choose this shop! Lisa and Brittany have been very helpful with questions and navigating the insurance repair process. Mike provided us with an accurate and fast estimate and handled all the paperwork for us. The staff has been providing me with constant updates on our cars from start to finish on the process of the repairs and the expected completion date. When I dropped off my fiance's car Lisa was nice enough to give me a ride home and when I dropped my car off a few days ago she was able to get me into a rental car short notice and had a Hertz representative come meet me at the shop about 10 min later with my rental car. It is apparent that they take the time to build strong relationships with their parts vendors, the insurance companies and the rental car places to ensure the best all around customer experience. They have been very good at making the entire repair process a fast, painless and seemless experience. My fiances car looks as good as new the work was done to the highest of quality standard as far as we are concerned. I have already recommend them to many of my friends and will continue to do so! read more

Murray's CARSTAR Collision - Even dressed my tires - Body Shops Near Me - Seattle, Washington

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The customer service was beyond my expectations and they showed me that no repair was too small for their business. All i needed was a simple replacement of two parts on my car, they did an amazing job and not only that, they washed the car, cleaned and vacuumed the inside and even buffed out some minor scratches that were close to the damaged part. They were also very attentive to my expression that i was looking to get it done fast and I figured on spending about 2-3 hours getting a minor repair done on my car, but i was out in less than an hour. The quote they gave me was also far less than 2 other less well run shops and since they took the effort to treat me very well, even if the job they were doing was not bringing in much revenue, i will definitely be back for any major repairs in the future. read more

Murray's CARSTAR Collision provides an excellent customer service experience. Pat and Lisa always make me feel like famliy. Having vehicle damage is a stressful situations and Murray's made all of my experiences with them pleasant. The employees at Murray's are warm, friendly, helpful and timlely. I would highly recommend Murray's CARSTAR Collision. read more

The team at Murray's Carstar always comes through for me. Your care and thoughtfulness for your customers is nothing short of amazing. This is the second time I've brought my car to Murray's and although the reasons for bringing in my cars are not a pleasant one, I am 1000% satisfied with your work and your customer service (Thanks Lisa!) With this second accident, I asked Allstate (the Insured's Provider) for a complete list of all approved shops hoping (and praying) that Murray's Carstar was on it. Needless to say, I was ecstatic when I saw that you were!!! Thank you for everything that you do. You have a lifetime customer in me! read more

Second time we've needed to bring our car here. Both times they did excellent work, communicated well with us AND the insurance companies. The staff is friendly & helpful. I recommend Murray's! read more

Got my car back with a screw in the tire one of the owners kids told me to run up to Les Schwab and take care of it myself and they reimburse me if needed like I work for them ,will never use this company again absolute disrespect. read more

Got into a fender bender in mid November 2016 which was my first accident of any kind in 45 years of driving. My left rear tail light and bumper was smashed in. I drove it to four different repair places in South King County and got bids. Although the Murray's repair estimate was the 2nd to the lowest price and the farthest away from my home in Auburn I selected them because of the reviews and I wasn't disappointed. They had my car all fixed up and ready to go within two weeks. Unfortunately, on the way home from picking it up at the shop I was rear ended in the EXACT same place on my car! I went back to Murray's Carstar Collision the next day. On both repairs they fixed up my car like new and worked closely with the insurance company to handle the paperwork. Thanks to Bryan and Lisa and the other employees of Murray's Carstar Collision for such excellent service! read more

Amazing job! Great customer service as well! I couldn't be happier with how my car looks!

Murray's has taken care of my cars every time I've needed them over the years. Every time I walk through the door they make me feel like I'm part of the family. They do quality work and they are willing to work with you if you have specific needs for the job. I will always take my car here when I need work done. read more

Murray's is the best! Just picked up my truck and I'm so thankful for the care they took of it and myself. Lisa is awesome and very helpful.

These guys were awesome. Super friendly. Truck had entire side wiped out, and I can't see the difference and I looked VERY close! Couldn't say enough good things about these folks, their work, and their service. read more

I recently selected Murray's after my car was hit by another driver, and State Farm had them listed as a preferred provider. I have to say, this was a very pleasant experience. The team at Murray's is friendly, they use modern communication to text updates and changes to any plans, and they were ready and willing to talk with me about my car's final appearance. My car was ready on the date and time expected. With seriously rainy weather, I asked to bring the car into a bay for a closer look before signing off on the repairs, which they were happy to do. I had a concern and we were able to go over the car and make things right. Through NO FAULT of any member of the Murray's team, a clip had worn out that secures the plastic bumper to the metal fender, as Kyle and the other technicians patiently reviewed it all with me, they agreed to order a new clip so the fit would be perfect. Front desk personnel are also awesome and made me feel relaxed even though I had questions and wanted to double check everything. Having someone dent or damage your car is no fun, whatsoever. The big difference is the crew at Murray's and how everyone was kind, and willing to take a little extra time, even though they're super busy, to be sure I could walk out feeling great about the experience. This whole transaction has me considering their team for some proactive repairs I need to do on another car with faded paint. I hope you have a great experience like I did. Thanks to the team at Murray's I appreciate all your help. Cheers! read more

I recently got my front end bumper repair done by Murray's CARSTAR. Now I am getting my rear end bumper repair done by another CARSTAR. IT IS A NIGHT AND DAY DIFFERENCE. Instead of the negatives of this current place I just want to say, I wish I would have gone with Murray's once again due to their great updates and great service. I chose the other guys because this current insurance company said they would guarantee the workmanship. Murray's....I'm coming back sooner than later when somebody decides to crash into my car once again. read more

We live in Oregon but my daughter was involved in an accident while visiting Seattle. When she called, I directed her to Murray's based on the many good reviews. They kept us well informed and dealt with the insurance company. Most importantly they did a very nice job on the repair and paint for my daughter's pride and joy. read more

Mike, Bryan and Lisa are great! To be completely honest I have never needed any body work/repairs done. I didn't even know where to start. By chance a coworker of mine told me to go to Murrays as she and her family have had work done there and were satisfied with the quality of their work. Right when I walked in I felt at ease. I got an estimate on what was needed and they even showed me what did not need repairs. That was a relief as I heard stories of people being told they needed repairs or replacements of things that were not necessary. I should mention- this was a self pay repair so I was stressed out about the costs. Once I scheduled my car to be serviced-I was updated on the progress of the repairs. The service was fast and you cannot tell there were ever any damages. I also noticed my car was washed and cleaned. I live pretty far from this shop but I will be coming back if I ever need to. Thank you Murray's it's so nice to have my car back and looking brand new again! read more

My wife and son were in an accident while visiting a college. We live on Vancouver, WA so we had no idea who to take the car to. We found Murray's on Yelp and they had great reviews, and we found out why. Their customer service is like no other. They were in constant contact with my wife every step of the way and the car looked like brand new. Lisa and Bryan went above and beyond making this horrible incident much easier. Thanks again for everything you guys did. read more

This was my first time bringing my car to Murray's Collision & it sure won't be the last.. They did an amazing job with my Mazda 3. Thousands of dollars cheaper than what the other shops quoted me which was great cause I had to pay out of my pocket!! I'm glad I found & chose the Murray's to do the job. Lisa called me every other day to give me updates on how the repair was going, & pat kept his word on doing they're very best. It doesn't even look like it was damaged! If you're looking for a place to get a repair, I highly recommend taking it to Murray's. read more

Lisa, Brittany and Mike do a great job of holding the place down and keep the quotes to the customers on the up and up. Definitely recommend this trio to you in your auribody needs! read more

I should have probably written this review a few years back- My wife's Toyota has been in here a number of times for minor repairs to to silly parking lot issues or someone a little to close to the rear end of the car, and everytime they've did a great job repairing the car, fast forward to the last two weeks when my 2019 Jeep Cherokee was rear ended on icy roads, Lisa and the staff at Murrays Carstar went above and beyond to work with me and the insurance company to work out a resolution that everyone was happy with, while they ended up not doing any repairs to the car they did facility a lot of work with my insurance company and myself. Car accidents are no fun and the follow-up to work things out is what helps get things back to normal- I wanted to give the team at Murray's a positive review and suggest give them an opportunity to help you. In full disclosure they are a preferred provider of my insurance, which also made this easier. read more

First let me say that everyone at Murray's collision Center are AWESOME !!!!! I wouldn't think of taking my car anywhere else ! And unfortunately they are all too familiar with me and my vehicles they've fixed me up 3 times already and my car always comes back looking beautiful :-) and if I ever have any problems or questions they're quick to help me out :-) trust me when I say I could go on and on about Murray's but bottom line is if you want excellent work, friendliness and professionalism Murray's is the place to go !!! :-) read more