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    Murphy's Automotive Solutions

    5.0 (4 reviews)
    Closed • 9:00 am - 5:00 pm

    Services - Murphy's Automotive Solutions

    Oil changes

    Routine automotive maintenance

    Auto general diagnosis

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    Goodyear Auto Service

    Goodyear Auto Service

    (10 reviews)

    I wanted to take a moment to recognize the excellent service my son received at your Goodyear…read morelocation at 61 E. Second St. in Oswego. My son had a flat tire while we were driving to college, so we first stopped at Goodyear. We were told that the tires needed to be ordered, so we went to Mavis in Oswego because they had the tires available. Unfortunately, the experience at Mavis was extremely disappointing. Although they are a tire center, they told us they could not work on the car because it was too low. This was the first time we had ever encountered that issue. The car has always been properly maintained and serviced, and no other shop has ever claimed that its height prevented them from safely working on it. Rather than making an effort to find a safe solution, Mavis simply turned us away, leaving us to deal with the problem elsewhere during an already stressful situation. We then returned to Goodyear in Oswego, and the difference in service was remarkable. Your team had no problem safely getting the car up and changing the tire. In addition, my son has custom wheels and did not have the proper tool needed to remove the lug nuts. One of your employees went above and beyond by finding the correct tool so my son could keep it in his car in case he ever experienced a similar problem again. What impressed me most was the confidence, professionalism, and willingness to help shown by the Goodyear team. From the moment we arrived, I felt assured that your employees would find a safe and practical way to get the job done rather than simply turn us away. That is the difference between excellent customer service and poor customer service. Goodyear earned five stars from us, and I truly appreciate the way your employee helped my son and made a stressful situation much easier. Mavis should seriously reconsider how it handles vehicles with low ground clearance. If a tire center cannot safely determine how to position a jack under a low vehicle, it should either improve its equipment and procedures or be honest that it is unable to provide the service customers expect. Turning away a customer over an issue that another tire shop handled without difficulty was unacceptable and reflected very poorly on Mavis. Please pass along our thanks to the Goodyear team. Their professionalism, knowledge, and willingness to help did not go unnoticed. Sincerely, Vincent

    The employees here are very courteous and professional. It's always a joy to come here!read more

    Burns Auto Alignment & Repair

    Burns Auto Alignment & Repair

    (2 reviews)

    Burns has been servicing my vehicles of all makes, models, high and low mileage for over 10 years…read more I've never had an issue. I've always felt I've gotten fair and reasonable pricing for high quality work.

    my car was serviced here for the air conditioning and it was leaking power steering. They did a…read moregreat job on the air conditioning. They told us that a hose needed to be replaced for the power steering. We had it done and my husband picked it up. He drove it with my four children to where his parents camp was. On the way there the line broke and power steering was pouring out of it. We had it towed back. They told us it was a manufacturer defect on the clamp because it wasn't American made; which I understand things happen. They offered me a free oil change next time. I left with my children and as I was turning right my entire car started to shake. I went back and asked for Brian to come for a ride with me to see what the shake was. He didn't come out but another employee. He said he had no idea what the noise was. We went back to the shop and he went in to grab Brian. Brian still didn't come out but then this person came back out to tell me it was air in my line and that it would go away. I got very angry as I had asked for Brian to come out. So I asked again. Brian came out and repeated it again. He assured me that it would go away after 5 miles. I asked what if it doesn't and he stated "they always do". I drove from Oswego to Mexico and it still is shaking. I would not bring any vehicle here. There is zero customer service from the person who worked the counter as he knew nothing about the vehicle and couldn't give me an answer. I will never bring another vehicle there either.

    Murphy's Automotive Solutions - oilchange - Updated September 2026

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