Great service! My daughter hit a deer on her way up to college. The kind owner was very helpful…read moregetting her car fixed for us.

Excellent service! No complaints at all. The work looks as good as new like it was never damaged…read morebefore. Highly recommended.

I took my Chevy Equinox in for service after the change oil light lit up on the instrument cluster…read more T the Service Manager asked a few questions and afterward came out to the car and said that since I just changed my own oil the on-board computer just needed to be cleared. This is the second time Terry has provided excellent customer service to my family's fleet of trucks & SUVs. This is how every dealership/service company should be run. I highly recommend them for their outstanding commitment to their clients.

Although the purchase of my truck was once of the worst experiences I've had, I love the new…read morerunning boards I had installed. My salesperson said it would take 45 minutes it actually took twice that long but thats probably a bad estimate of time for my salesperson, the one I complained about in my last review that doesn't call you back for nothing, not when he says he will and certainly not after leaving multiple voicemails to get a call back

Used to be a loyal customer - yet would never recommend going if your any sort of tech savvy…read more.. schedule system from Napa ruined that experience as well as their follow up phone call. Napa schedule system told me I got upcoming oil change appointment- great, I thought - I confirmed it via their new Napa system - then they call me n notify they couldn't get me scheduled until WEEKS OUT. Turn around TWO days after they told me they are backed up n couldn't get me in for simple route service - I had a friend with unknown car troubles call them up and GOT right in the next day. Priority for new clients that MAYBE have a problem diagnosing problems rather then staying loyal to one's that's been bringing cars to for years.. not fun or happy bc I've always liked going here.

They always treat me with respect here. I feel they are fair and I know the work completed in my…read morecar is always done right. I recommend Detor Automotive to anyone who is looking for a mechanic locally.

We have been longtime, loyal customers at Mark's BUT NO LONGER!! I have always dealt with Andrea…read morewho is always thorough, knowledgeable, patient, and incredibly pleasant to work with. When she would tell me how much the services or repairs would cost, thats what they cost. In her absence yesterday I spoke with Mark himself. After an initial call about what was needed, Mark called to let me know how much the work would cost, tax included. I approved the cost and said yes to the work being done. Fast forward hours later and the cost increased $150 dollars. When I arrived at th shop, I asked to speak with Mark about the increase. I asked him to highlight on the receipt where that increase was. He did not do that. Money has always been tight so I pay attention to the details. I have to. After a good deal of time with Mark talking over me, asking if I understand, and trying to convince me that I did not hear the amount that I approved the work for, he says "Listen Doll. I dont have a crystal ball." I have never been spoken to like that by an employee of a business, much less the OWNER of the business! Its "Dolls" like myself that keep his business going. I regret that Andrea was not there. This would not have happened. Needless to say, Myself and my family will never give this business another penny. I question whether you should.

Marks Service Center is an honest and reliable facility with a superb reputation…read more After being their customer for many years, I can safely say that. It is the only place that I trust to repair my Wife and Sisters vehicles.

Update to my last review I finally had to pick my car up from Longley and move to a more…read moreprofessional, knowlegeable dealership. Longley in general is nothing but a circus with a clown running the service dept. Dosen't know how third party warranties work, lies to the customer, lies to the warranty company and tried to pad the bill for additional 6 hours and unnecessary parts. We then tried to speak to the owner who is never available. A sales person Eric pick up the phone screaming at my husband. Eric then tried to tell my husband the issues were all with the warranty company because they were a bunch of "pakastanians" My husband called him out on his racial comment and he said come pick up your vehicle we can't wait to get it off our lot. Our waranty company is based in PA and their customer service is in the USA. Very nice and accomidating. They also had issues getting Jason to repond, write up a proper quote and they had to tell Jason how to read an approval. They were as frustrated as I was. The only 2 times I had a issues with the warranty approval causing a delay my vehicle was at longley. The other Jeep dealers JUST TAKE CARE of it and I never hear a word. A bunch of unmanaged bunch of fools. Over a month and they could get a wiper motor replaced or even manage to get the part ordered. I authorized the part to be ordered ago and I approved to order the part on June 4th and said I would pay for it and Jason Longley could even manage to get the part order. I called another dealer at 5:15 pm today, will be dropping my Car off at 9:00 am tomorrow morning, they will have the part by 12:00 and I will pick up my car before 6:00 pm. Lesson Learned!!! I will also get a loaner which my warranty pays for but Janson in a month could't manage to get me. Apparently, his MOPAR warranty customers come before me.

I can't select a rating because it would be worse than 1 star. The service is terrible, probably…read morethe worse I have ever had from a dealership. Called them for an appointment and dropped the vehicle off early, never heard from them and I finally called after 8 hours and the response was, we need your permission to do something. Okay, so nobody has time to pick up the phone for 30 seconds. So, I called the next day and ask for a quote for work that it would need. The response was, sure we will get that for you. I go to pick it up and there is no paperwork or quote. So, if you need work done go to Oswego or Liverpool. The lack of communication and the amount of stupidity is not worth your time. Terrible business that is run terrible......go someplace else.

Excellent service. Took care of the alignment issue very quickly…read more Arrived for the appontment and they were ready do the service.

Kens body shop fixed my truck and did a great job. Josh at the shop helped bigtime on making sure…read moreinsurance payed for it all. I had a little ptoblem at the end and they went the extra mile to make it right. I recommend this place.

These guys are awesome! They have been caring for my car for 6 years and I trust them 100%. My car…read morehad a sudden, major issue and the mechanics at North Star worked very hard to get it repaired. They're also the nicest guys! I would recommend them to anyone.

I went to Charlie's on 3-11-19 for my annual Inspection sticker, expecting to pay my $21.00 dollars…read moreand be on my way. Needless to say this time that wasn't the case. Charlie came up to me and I could tell on his face he had not so good news. Come to find out my front tires needed replacement, thus no inspection sticker. Charlie even took me out to look at the tires to assure me that he was being fair and honest to this female customer. After talking to him my charge would be $321.00. YIKES! Unfortunately I didn't have it. Not only did he go ahead and order the tires upon my request but he also trusted me to return once my State refund had come in. On 3-25-19 I returned and Charlie replaced my tires and after all was said and done the total came to $287.76. He looked up at me and said, was that what I had told you it would be? I said no actually it was $321.00. He smiled and said you just got a deal. What an awesome experience and facility with honest hard working gentlemen that know how to treat their customers. Ladies, I highly recommend Charlie's Auto Care. And to the men, I know you already know this. Thank you Charlie. Shirley Johnson (Mexico NY)

Charlie's is actually on State Route 3 now - that's where we first discovered him. This guy is a…read morestraight-shooter - he's not going to try to charge you for work you don't need, and he'll go the extra mile to get you a good deal on your parts. Nice bunch of folks working there, and they really know their way around cars (and trucks).