Tom is a very honest person and he has been serving my vehicles for years .never had any problem…read morewith any of the work done at Murphys and he has always done work at a fair price he however is a very busy mechanic and told me he couldn't get to my car for a week but he would try to squeeze it in by surprise he called two days later to tell me it was the starter and it was all done I run a service business and need my trucks to work so Tom thanks for the prompt expert service keep up the good work always grateful Bug man pest control

Should be zero stars. Had our car towed to Murphy's Automotive for repair. Since we were in the…read morearea, we stopped to check on the status of the vehicle. Car was left outside unattended with hood open in the parking area. Went inside to inquire. Very rude and unprofessional. Man said he didn't have time for this and wanted the car he f*** out of his shop. I am disabled veteran and had to push the car out of a parking spot and have it jump started. The hood latch is broken on the car and there are pry marks on it from something used to open it. I then went in to ask about the hood latch. The man said he didn't break the hood latch and that I was a liar. Said to leave his shop.

Finally!! A shop that can be trusted! I highly recommend Hanas Enterprises for all your vehicle…read morerepairs and maintenance. As others have stated, Mike is honest and fair and I trust him and his shop completely!! Thank you Mike and crew for the care you take with mine and my family's vehicles.

Update to my last review I finally had to pick my car up from Longley and move to a more…read moreprofessional, knowlegeable dealership. Longley in general is nothing but a circus with a clown running the service dept. Dosen't know how third party warranties work, lies to the customer, lies to the warranty company and tried to pad the bill for additional 6 hours and unnecessary parts. We then tried to speak to the owner who is never available. A sales person Eric pick up the phone screaming at my husband. Eric then tried to tell my husband the issues were all with the warranty company because they were a bunch of "pakastanians" My husband called him out on his racial comment and he said come pick up your vehicle we can't wait to get it off our lot. Our waranty company is based in PA and their customer service is in the USA. Very nice and accomidating. They also had issues getting Jason to repond, write up a proper quote and they had to tell Jason how to read an approval. They were as frustrated as I was. The only 2 times I had a issues with the warranty approval causing a delay my vehicle was at longley. The other Jeep dealers JUST TAKE CARE of it and I never hear a word. A bunch of unmanaged bunch of fools. Over a month and they could get a wiper motor replaced or even manage to get the part ordered. I authorized the part to be ordered ago and I approved to order the part on June 4th and said I would pay for it and Jason Longley could even manage to get the part order. I called another dealer at 5:15 pm today, will be dropping my Car off at 9:00 am tomorrow morning, they will have the part by 12:00 and I will pick up my car before 6:00 pm. Lesson Learned!!! I will also get a loaner which my warranty pays for but Janson in a month could't manage to get me. Apparently, his MOPAR warranty customers come before me.

I can't select a rating because it would be worse than 1 star. The service is terrible, probably…read morethe worse I have ever had from a dealership. Called them for an appointment and dropped the vehicle off early, never heard from them and I finally called after 8 hours and the response was, we need your permission to do something. Okay, so nobody has time to pick up the phone for 30 seconds. So, I called the next day and ask for a quote for work that it would need. The response was, sure we will get that for you. I go to pick it up and there is no paperwork or quote. So, if you need work done go to Oswego or Liverpool. The lack of communication and the amount of stupidity is not worth your time. Terrible business that is run terrible......go someplace else.

Kens body shop fixed my truck and did a great job. Josh at the shop helped bigtime on making sure…read moreinsurance payed for it all. I had a little ptoblem at the end and they went the extra mile to make it right. I recommend this place.

My insurance company directed me towards Ken's after an accident, and I'm glad I followed their…read moresuggestion! They took me the day after the accident, and I had my car back almost a week earlier than predicted. Along the way, they kept me apprised of each update, from parts arrival to paint and detailing completion. When I picked the car back up, it looked like a brand new vehicle - not only was the damage fully repaired, but the car had been cleaned and detailed inside and out. I don't want to *have* to go back to a body shop, but if I ever do, Ken's is at the top of my list.

After getting a $1,400 quote from the stealership for my vehicle's required 60K fluid replacement…read moremaintenance, I decided to call some local service shops for alternatives. I chose to go with Murphy's and there was a slight issue with getting my transfer case oil changed, but in the end I was glad that the mechanic did not put in the wrong fluid, and instead waited until the OEM-specified fluid was available the following week. I was very grateful that the wrong fluid was not used, despite the delay. However, when we returned we waited with the vehicle for the transfer case to be done which took ~45 minutes, just as promised. In the end, I saved ~$500 and now have confidence in another local shop that will do things correctly, even if it isn't convenient.

Great place! Took my truck there with a starter I had bought and they didn't hassle me about other…read morefees or diagnosis. They simply replaced the starter for less than $80. Very quick service and very courteous.

I went to Charlie's on 3-11-19 for my annual Inspection sticker, expecting to pay my $21.00 dollars…read moreand be on my way. Needless to say this time that wasn't the case. Charlie came up to me and I could tell on his face he had not so good news. Come to find out my front tires needed replacement, thus no inspection sticker. Charlie even took me out to look at the tires to assure me that he was being fair and honest to this female customer. After talking to him my charge would be $321.00. YIKES! Unfortunately I didn't have it. Not only did he go ahead and order the tires upon my request but he also trusted me to return once my State refund had come in. On 3-25-19 I returned and Charlie replaced my tires and after all was said and done the total came to $287.76. He looked up at me and said, was that what I had told you it would be? I said no actually it was $321.00. He smiled and said you just got a deal. What an awesome experience and facility with honest hard working gentlemen that know how to treat their customers. Ladies, I highly recommend Charlie's Auto Care. And to the men, I know you already know this. Thank you Charlie. Shirley Johnson (Mexico NY)

Charlie's is actually on State Route 3 now - that's where we first discovered him. This guy is a…read morestraight-shooter - he's not going to try to charge you for work you don't need, and he'll go the extra mile to get you a good deal on your parts. Nice bunch of folks working there, and they really know their way around cars (and trucks).

The best car mechanic in Fulton by FAR. It's the only place I'll trust to do anything besides an…read morealignment (they don't do alignments). Fair prices, free diagnosis, and they don't try and upcharge you like other mechanics. Brad is a real one!

I have used these guys for several services The are very professional and have reasonable pricesread more

I took my Chevy Equinox in for service after the change oil light lit up on the instrument cluster…read more T the Service Manager asked a few questions and afterward came out to the car and said that since I just changed my own oil the on-board computer just needed to be cleared. This is the second time Terry has provided excellent customer service to my family's fleet of trucks & SUVs. This is how every dealership/service company should be run. I highly recommend them for their outstanding commitment to their clients.

Although the purchase of my truck was once of the worst experiences I've had, I love the new…read morerunning boards I had installed. My salesperson said it would take 45 minutes it actually took twice that long but thats probably a bad estimate of time for my salesperson, the one I complained about in my last review that doesn't call you back for nothing, not when he says he will and certainly not after leaving multiple voicemails to get a call back