Fast service, easy to understand explanations, they don't talk down to anyone, good prices,…read morefriendly staff

Unreliable responses and do not offer battery services and cancel service for no good reason when…read morethey were here 2 days earlier. I would never use them again.

Finally!! A shop that can be trusted! I highly recommend Hanas Enterprises for all your vehicle…read morerepairs and maintenance. As others have stated, Mike is honest and fair and I trust him and his shop completely!! Thank you Mike and crew for the care you take with mine and my family's vehicles.

I took my Chevy Equinox in for service after the change oil light lit up on the instrument cluster…read more T the Service Manager asked a few questions and afterward came out to the car and said that since I just changed my own oil the on-board computer just needed to be cleared. This is the second time Terry has provided excellent customer service to my family's fleet of trucks & SUVs. This is how every dealership/service company should be run. I highly recommend them for their outstanding commitment to their clients.

Although the purchase of my truck was once of the worst experiences I've had, I love the new…read morerunning boards I had installed. My salesperson said it would take 45 minutes it actually took twice that long but thats probably a bad estimate of time for my salesperson, the one I complained about in my last review that doesn't call you back for nothing, not when he says he will and certainly not after leaving multiple voicemails to get a call back

I went to Charlie's on 3-11-19 for my annual Inspection sticker, expecting to pay my $21.00 dollars…read moreand be on my way. Needless to say this time that wasn't the case. Charlie came up to me and I could tell on his face he had not so good news. Come to find out my front tires needed replacement, thus no inspection sticker. Charlie even took me out to look at the tires to assure me that he was being fair and honest to this female customer. After talking to him my charge would be $321.00. YIKES! Unfortunately I didn't have it. Not only did he go ahead and order the tires upon my request but he also trusted me to return once my State refund had come in. On 3-25-19 I returned and Charlie replaced my tires and after all was said and done the total came to $287.76. He looked up at me and said, was that what I had told you it would be? I said no actually it was $321.00. He smiled and said you just got a deal. What an awesome experience and facility with honest hard working gentlemen that know how to treat their customers. Ladies, I highly recommend Charlie's Auto Care. And to the men, I know you already know this. Thank you Charlie. Shirley Johnson (Mexico NY)

Charlie's is actually on State Route 3 now - that's where we first discovered him. This guy is a…read morestraight-shooter - he's not going to try to charge you for work you don't need, and he'll go the extra mile to get you a good deal on your parts. Nice bunch of folks working there, and they really know their way around cars (and trucks).

I leased a new Durango from Dave Harr about a year ago and I had a great experience with him. Dave…read moreis such a seasoned professional and it was great doing business with him. Since then I've been back twice for service. Just an oil change and most recently and inspection but they got me in and out super fast. Overall it's a family run business and I love supporting small local businesses especially when the service is so great. I definitely recommend Longley next time you're in the market for a new Dodge or Ram.

Update to my last review I finally had to pick my car up from Longley and move to a more…read moreprofessional, knowlegeable dealership. Longley in general is nothing but a circus with a clown running the service dept. Dosen't know how third party warranties work, lies to the customer, lies to the warranty company and tried to pad the bill for additional 6 hours and unnecessary parts. We then tried to speak to the owner who is never available. A sales person Eric pick up the phone screaming at my husband. Eric then tried to tell my husband the issues were all with the warranty company because they were a bunch of "pakastanians" My husband called him out on his racial comment and he said come pick up your vehicle we can't wait to get it off our lot. Our waranty company is based in PA and their customer service is in the USA. Very nice and accomidating. They also had issues getting Jason to repond, write up a proper quote and they had to tell Jason how to read an approval. They were as frustrated as I was. The only 2 times I had a issues with the warranty approval causing a delay my vehicle was at longley. The other Jeep dealers JUST TAKE CARE of it and I never hear a word. A bunch of unmanaged bunch of fools. Over a month and they could get a wiper motor replaced or even manage to get the part ordered. I authorized the part to be ordered ago and I approved to order the part on June 4th and said I would pay for it and Jason Longley could even manage to get the part order. I called another dealer at 5:15 pm today, will be dropping my Car off at 9:00 am tomorrow morning, they will have the part by 12:00 and I will pick up my car before 6:00 pm. Lesson Learned!!! I will also get a loaner which my warranty pays for but Janson in a month could't manage to get me. Apparently, his MOPAR warranty customers come before me.

These guys are awesome! They have been caring for my car for 6 years and I trust them 100%. My car…read morehad a sudden, major issue and the mechanics at North Star worked very hard to get it repaired. They're also the nicest guys! I would recommend them to anyone.

We've been going to Mark's for quite a number of years now, and they've never let us down! I like…read morethat we feel like old friends when we come in, and they're very reasonable to work with. We started going there when they opened in their current building because of the convenience of how close they are to us, but have stayed all these years because of how much we've come to trust them! In short: They're seriously good folks that do good work.

We have been longtime, loyal customers at Mark's BUT NO LONGER!! I have always dealt with Andrea…read morewho is always thorough, knowledgeable, patient, and incredibly pleasant to work with. When she would tell me how much the services or repairs would cost, thats what they cost. In her absence yesterday I spoke with Mark himself. After an initial call about what was needed, Mark called to let me know how much the work would cost, tax included. I approved the cost and said yes to the work being done. Fast forward hours later and the cost increased $150 dollars. When I arrived at th shop, I asked to speak with Mark about the increase. I asked him to highlight on the receipt where that increase was. He did not do that. Money has always been tight so I pay attention to the details. I have to. After a good deal of time with Mark talking over me, asking if I understand, and trying to convince me that I did not hear the amount that I approved the work for, he says "Listen Doll. I dont have a crystal ball." I have never been spoken to like that by an employee of a business, much less the OWNER of the business! Its "Dolls" like myself that keep his business going. I regret that Andrea was not there. This would not have happened. Needless to say, Myself and my family will never give this business another penny. I question whether you should.

Was driving cross country and passing through Oswego. Hit a piece of concrete near a construction…read moresite that was in the middle of the road...THANKS City of Oswego ....which caused a tire blowout and dented my rim. These guys were great and I can not thank them enough for getting me back on the road. Fair and reasonable price for a new tire and to fix the rim and they got in done in just a couple hours. HIGHLY RECOMMENDED.

Has taken care of both my Subarus from 1997 till now. Fair pricing, excellent quality.read more