This was one of the most frustrating service experiences I've ever had as a property owner…read more Robert Junior was my first point of contact--he was responsive and helpful, even after telling me he was no longer with the company. He promised he'd stay involved and keep communication flowing. That held up briefly, then he completely disappeared... and so did his father, Robert Senior, who had "taken over" operations. I would hardly call his lack of communication and strong lack of customer service "taking over." My tenant dealt with ongoing AC issues for over a month, sometimes with no working air during hot summer days. Every time I was told the issue was resolved--whether it was the thermostat, the board, the float switch, or then a mysterious plumbing issue--something else would go wrong. I asked repeatedly for a clear breakdown of what was fixed, when, and by whom. I was told it would be emailed. I gave my email address, correctly spelled, six different times. Still never received the paperwork and it has now been almost THREE MONTHS. To make matters worse, when I tried to get clarity, Robert Senior called me and snapped. I remained calm and professional throughout, but the lack of accountability and the dismissiveness were inexcusable. At the end of the day, I had to micromanage every step just to keep things from falling apart. This company may be family-run, but the communication and professionalism were anything but warm or reliable. And this is putting all of the above lightly. I could post screen shots of all our text messages but that would take me a long time and I've already wasted more than enough on waiting around on these two. If you value your time, your tenants, and your sanity--look elsewhere.

This company is awesome. During the 01/2026 ice storm our heater died. We called Nashville heating…read moreand air. They came out the following day and diagnosed the problem. They were able to order the part the next day, and the following day were back to put it in. Now we are all warm and toasty again. Robert Jr gave us a perfect experience. I'm so glad we took a chance on calling this company blindly!

P&G installed a gas line AND the mechanism for our firepit. It leaked on first use, and they…read morerepaired it for free. It leaked again on second use and they repaired it, then tried to slap with us with a $600+ service fee. We used it twice, and it leaked both times and WE have to pay for that? Attached is the picture and message sent. How is it that the customer would be responsible for this the FIRST time is was used after a repair?? This is not right. Attached is a picture of the leak and the message I sent them. They are a fine company as far as showing up and doing the work, but anyone can do that- integrity comes out in the customer service provided. I emailed the owner twice, and the angry gatekeeper (who hung up on me) told me that she spoke to him and they will not reverse the charge. He doesn't even have the integrity to call an unhappy customer. I would NEVER recommend this company to anyone.

I have been using Proctor and Graves since I bought my house almost 3 years ago and they've been my…read morego-to's for several plumbing, electric and a recent AC install project this week. They're always very dependable and forthright about pricing and have amazing customer service. Not the cheapest or most expensive - right at a fair price that I trust combined with the skill. Josh is my plumbing guy and Chris and another did the AC - all helpful and considerate. I don't use anyone else and recommend them to everyone. I figured after about 8 visits on my fixer-upper, they've earned all 5 stars with flying colors. Highly recommend!

Terrible workmanship. When things began leaking (yes multiple) he ghosted me and I had to have…read moreanother plumber fix his work. He also charged me double what the quote was! His response: Is a complete lie. I work from home... I'm always here. He never responded to my calls/texts. Had to pay another plumber to come out and fix his work. As two things leaked soon after... I'm worried more issues will arise that I can't see as easily.

LJ was on time and we found his service of great quality and value. He had our sink and faucet…read moreinstalled in no time. In addition we really enjoyed chatting with him about travel. Will certainly use him again!

Tony was very professional, knowledgable and down to earth. His prices beat all of the big name…read morelocal HVAC companies. He explained everything really well, too. Very reasonable rates. I will definitely go back.

Thank you so much for fixing our AC that day we called you. I know how busy that day becaus eit was…read moreFriday but you managed to still come and fix our concern. God bless you Sir and your business!

Sam is great. Our home AC died last night and I called Sam right away. He tried to help me…read moretroubleshoot it on the phone to save me the service call but the capacitor was blown. He replaced it promptly this morning. His prices are fair, his expertise is unmatched, and he's an all around professional and nice guy. Sam will have my business for as long as I live in Hendersonville or until he retires, whichever one comes first. If you have HVAC needs, you can trust Sam.

Our air conditioner went out and our home warranty sent this gentleman to us after two companies…read morerefused to come out. He worked with us when the home warranty company was jerking us around. I will ask for him and only him in the future. After 20 days without air conditioning, he managed to get our new unit to us a day ahead of time and even made sure that everything was working great after we got home.

AC went out on a Wednesday night in August. Only 1 unit in my house. Called home warranty company…read more They assigned it to CLIMATE COMFORT HEATING & COOLING. I contacted them at 7 AM on Thursday. No answer. Eventually got an answer by text. Said they would be at my house between 12-3 on Thursday and would contact me an hour beforehand. Never showed, and never answered any text or call. Home warranty company assigned it to a new company that won't be out until Monday. If he wasn't going to show, he could have at least had the decency to tell me. At least then I could have contacted a different company and not had to go 5 days with no AC.

they were on time. quick. efficient. went above and beyond. got us in within the week we called…read more we bought a new home and while it had what looked like a c wire in our thermostat it was not connected to anything and we had no idea what we were doing. JR came out. got us hooked up and gave us some tips and tricks to get our new smart thermostat in a good schedule! the price was the best we were offered and we had called around to find the best bang for our buck. they also had options to pay via venmo to save on card fees! give them a call. you wont regret it

We had a 25-year-old HVAC system that sounded like you were at the end of a runway...our…read moreNashville-based daughter and son-in-law told us to contact WilkerSon's and they responded quickly; talked to them in person and came out to take a look. They recommended a system and accommodated me with a date that worked. The "Sons" came out with an assistant and worked 3 hours to fully remove the old and put in their new systems. Now it sounds like a small air purifier!! These guys are professional, courteous and very knowledgeable. I checked their pricing and it is extremely competitive. Worth a call!! Joe C.

Being a new home buyer brings a lot of joy and then anxiety! When the heat wouldn't work on our…read moreHVAC I called Watson Electric, after getting a a great recommendation from a friend. I'm SO glad I did, because Mr. Watson (the president) came out himself to check it out and gave me an honest assessment. He said I may just need a new piece instead of getting a whole new system. He sent out Wayne that very day to inspect and showed me everything he did and was patient in explaining his work and how to care for it...and gave me so many more helpful tips. It was a very pleasent experience and I HIGHLY recommend Watson Electric Co - an honest and ethical company!

I've had Tom Watson and company cleaning my HVAC twice a year for 14 years. The same guy comes to…read morethe house every time. I finally had to replace a unit and Tom shopped through only the best makes and best warranty to go with them. He doesn't sell you anything he or his guys and gals don't use in their own homes. The install was solid and guys were great. I paid about half of what I was planning to pay, so I didn't have to borrow money to get a new A/C. Awesome biz.