I don't think you will find a more caring, honest, reliable, reasonably priced and maybe even the…read morebest priced HVAC co. than Air Trust HVAC. When my AC didn't kick in on a Friday night, Sat AM I started asking around and searching online for an honest co. I could trust. I was once an "insider" and know of many horror stories where dishonest things are done to homeowners by some companies so that was a concern. Mark's co. was highly recommended, repeatedly, in neighborhoods surrounding me. The majority of his reviews on various sites had heart-felt comments, showing that he truly cares about people. He does what he can to help in any way possible. I'm so happy that I went ahead with him because that was my exact experience. Every one of his crew was friendly, conscientious and hard working. They got the job done fast and everything looked perfect. But what I want to stress is that this is a company that truly cares about people. I think that if you treat them right, they will bend over backwards to give you the best experience possible. I watched these guys sweat and work hard to make me cool and comfortable and they did a great job with everything. I am so thankful that I found Mark and his company.

Air trust is the real deal! The hype and the excellent reviews are real and true! We went from…read morecalling about a suspected problem with our AC unit to a brand new one in less than 24 hours! These guys are on it! There's no sales gimmicks and or unit levels. You simply get what you need! They have the best prices in town and they will definitely make sure you are getting the best price and value. They do a great job of making sure the unit you get is what you need for your home size! Air trust is truly the best in biz and we highly recommend them.

This was one of the most frustrating service experiences I've ever had as a property owner…read more Robert Junior was my first point of contact--he was responsive and helpful, even after telling me he was no longer with the company. He promised he'd stay involved and keep communication flowing. That held up briefly, then he completely disappeared... and so did his father, Robert Senior, who had "taken over" operations. I would hardly call his lack of communication and strong lack of customer service "taking over." My tenant dealt with ongoing AC issues for over a month, sometimes with no working air during hot summer days. Every time I was told the issue was resolved--whether it was the thermostat, the board, the float switch, or then a mysterious plumbing issue--something else would go wrong. I asked repeatedly for a clear breakdown of what was fixed, when, and by whom. I was told it would be emailed. I gave my email address, correctly spelled, six different times. Still never received the paperwork and it has now been almost THREE MONTHS. To make matters worse, when I tried to get clarity, Robert Senior called me and snapped. I remained calm and professional throughout, but the lack of accountability and the dismissiveness were inexcusable. At the end of the day, I had to micromanage every step just to keep things from falling apart. This company may be family-run, but the communication and professionalism were anything but warm or reliable. And this is putting all of the above lightly. I could post screen shots of all our text messages but that would take me a long time and I've already wasted more than enough on waiting around on these two. If you value your time, your tenants, and your sanity--look elsewhere.

This company is awesome. During the 01/2026 ice storm our heater died. We called Nashville heating…read moreand air. They came out the following day and diagnosed the problem. They were able to order the part the next day, and the following day were back to put it in. Now we are all warm and toasty again. Robert Jr gave us a perfect experience. I'm so glad we took a chance on calling this company blindly!

I don't usually give reviews, but I need to do so today. I'm extremely happy with Eli Parker's…read more service he did today . He was extremely polite, knowledgeable, and honest . I will continue to use Parker's service with any of my HVAC problems in the future. Thank you again Eli. Pamela Davis

I have used Parker Heating and Cooling several times over the years for routine HVAC service and…read moremaintenance, and I have always been impressed with their knowledge, professionalism, and quality of work. When my HVAC system failed, they were the first company I called. They responded promptly, confirmed that my unit needed to be replaced, and provided an estimate. I obtained a couple of additional quotes for comparison, and Parker's estimate was by far the highest. Even so, because of my positive experiences with them in the past, I chose to move forward with their installation. I was without heating and cooling for approximately two weeks while waiting for my scheduled installation. The day before the installation, I was contacted and informed that it would need to be postponed by two additional days because another customer's installation had not been completed, leaving that customer without service. While the delay was inconvenient, I understood the situation. The installation itself was completed professionally, and I was very pleased with the quality of the workmanship. Unfortunately, my experience after the installation has been extremely disappointing. Mike with Parker Heating and Cooling informed me that I qualified for two separate rebates based on my new system and assured me that he would complete and submit all of the required paperwork on my behalf. It has now been more than three months since the installation, and I have received no information or updates regarding either rebate. I have attempted to contact Mike several times, but he has not returned my calls. While I have no complaints about the quality of the installation or the technical expertise of the company, customer service after the sale is just as important. Failing to follow through on promised rebate paperwork and then refusing to communicate with a customer has left me very disappointed. Because of this experience, I cannot recommend Parker Heating and Cooling despite the quality of their installation work.

Top notch service. These guys are the smartest fastest most professional guys in town. Very…read moreaffordable also. Highly recomend you call them! Taylor fixed our Ac. He diagnosed and figuired out the capacitor was bad. fixed it in no time at all cause he had the part in his truck!

Great company. I love when a company values and cares for you and your family. They are honest and…read morevery reliable with reasonable prices especially considering they go above and beyond to get you taken care of!

Bradshaw did a terrific job overhauling our AC unit... we're very happy with the manner in which…read morethey came to the job, communicated very well as to ISSUES(!!) -and providing solutions including bid(S) to either repair AC, or replace-!! And then completed the project by repairing the AC unit itself, at less than 1/5(!!) the cost of the entire HVAC unit!!! We would recommend them to anyone in all of this Lebanon, -&/or East Nashville area- Great job, Y-ALL!!

Professional and efficient! They arrive on time are detailed oriented. They go above and beyond to…read morecomplete the job! I can't say enough regarding Darin's professionalism. They'll be my first call should I require this service in the future.

Myself and my family have used J & J for years. The office people really care and I cannot say…read moreenough good things about them. They answer the phone at any time and are quick to respond. Thank you . The service people (all of them) have kept my 25+ year unit chugging along for many years. They do annual maintenance work, major system installation and everything in-between correctly and reasonably priced. Better yet, the service people are polite, never aggressive. They will always explain the problem and show you the damage by picture or the actual part which means a lot to an old lady (with no mechanical ability). Oh, as far as my old unit, I am getting them to install a new one soon.

SCAM ALERT. Proceed with caution. Tech, whether intentional or not, reversed the fan direction and…read morethen qutoed me 1200 to fix it and fill up the freon. Had a 2nd opinion come out and ask me who was messing around with the fan because it was hooked up in reverse. The 2nd opinion tech was able to get the unit working at the service call without the freon they told me I needed or new condenser fan. Also important to note, there would have been no way for the unit to have been operational two full summers) with the fan in reverse, leaving the only people to have reversed the fan direction being J&J. When presented with this information, J&J became defensive and instead of apologizing, refused to come out and fill up the freon on the other unit. If they weren't so defensive, I'd be more inclined to give them the benefit of the doubt. They instead chose to get ugly with me leading me to believe I had uncovered their scam. Again, proceed with caution. Attached is the bid with the condenser fan that wasn't needed and supporting text from my tenant who as also told our problem was the fan going the wrong direction.

Trustworthy is the one word that comes to mind when describing this business, specifically my…read moretechnician named Adam. I contacted Totaltrans4mation because my HVAC was not cooling. Adam came to my house and was able to diagnose the problem within an hour. I was provided an estimate of the repair costs as well as other options to include a system replacement due to the condition/age of my HVAC system. At no point was I ever pressured toward any one option and was even encouraged to seek a second opinion before making a decision. I am an extremely cautious person by nature and I do not trust folks very easily. However, I am very glad I was introduced to Totaltrans4mation because I trust them completely. Adam was courteous, knowledgeable and genuinely committed to providing excellent customer service in which he succeeded. If you ever experience problems with your heating and air conditioning system, you'll be doing yourself a disservice if you do not at least contact this organization for a second opinion.

Total Transformation is the best AC company we know. They are kind, polite, and quick to help…read moreanyone. They don't haggle with prices and give you exactly what you need. We have used their services twice and both times they were very helpful. We 100% recommend them for all heating, cooling, and all maintenance needs.

When granny's heating was acting up, we called at least eight different HVAC companies to schedule…read morea service call. We were also asking for a ballpark price estimate based on one possible source of the trouble--just to have a sense of what we were facing, and to reassure granny about the cost. Some didn't call back, some didn't seem to want the work, and some were flat out unwilling to provide general price info over the phone. Cassie and Michael were the most responsive of the lot. They were helpful, understanding, and readily provided a general price guesstimate after we made it super clear that we understood it might be some other problem altogether. They had the most reasonable charge for the initial diagnostic service call ($60 vs $75 or more at the time of this review), and Michael was able to schedule a visit for the very next morning. He arrived in tidy clothes, has a friendly, respectful demeanor, and is a good communicator. He even asked for a broom when he was finished so he could sweep up the wet grass clippings that got tracked in. He quickly diagnosed the likely problem, offered to let us first try a less expensive fix if we preferred (we did not), and quoted us a VERY reasonable total price that was a bit lower than the guesstimate we got over the phone, even though it was two problems, not just the one, and he had to go get the right parts before making a second trip the next day to do the actual repair. Michael also pointed out signs of another problem that will likely be popping up sooner or later, just so we are aware, and will know what's going on when it finally shows up. Really cannot say enough good about these nice folks. Honest and helpful with reasonable rates. You could definitely do worse than to call on them.

Wanting to have ventilation duct installed over our stove and microwave to outside; the job was…read moreagreed on. We experienced bad customer service. The job was started, then there was little to no communication from the front office and Michael. The job never got done and we never received an explanation as to why. 2 stars because they seemed like nice folks to work with at first.