We came home from the hospital with a brand new baby to find out our AC wasn't working and our house was over 80 degrees! In a panic, I was looking for anyone who could help us out at moment's notice. I called Parkers after looking for a local company in Smyrna. It was a Saturday night and, to my surprise, they had someone over at the house within 2 hours. He diagnosed my AC unit was dead and I needed a new one. They could have taken complete advantage of me at this point. I probably would have paid anything to have my new baby comfortable. But, they didn't. They clearly laid out my options and shot me straight. Their prices are competitive and will beat the big names with the fancy jingles you are familiar with. They came over early the next day (Sunday) to put the new system in. After just a couple of hours, my new system was running. But, there was a problem, it wasn't cooling! These guys are pros and continued to diagnose the system. After several hours, the owner himself came by to help. By 10pm, the problem had been found. The indoor A-Coil they installed had a manufacturer's defect. The owner offered to pick up a new unit and said he could have the part by 1am (yes, 1am) and installed by 4am. Who has ever heard of a company offering service like that! He knew my house was about 85 degrees inside and that with a new baby he needed to do whatever possible. When I declined his offer, he said I would be first priority the next day. Sure enough, I was. The crew was back at it early the next day and worked to replace the faulty unit. After just a couple of hours, the house was finally cooling off. I cannot say enough about these guys. They consistently went above and beyond every step of the way. There were many times when they could have given up and said, "well, we will come back tomorrow." That never happened. Instead, they continued to serve because they knew we needed the house cool for the new baby. I'm pretty sure they would have served that well in any situation. If you are looking for a good, reputable company that does what they say and will never leave you hanging even in a desperate situation, give them a call. read more

When we moved into our house, we were informed that the HVAC was about 10 years old and would probably need to be replaced. Wouldn't you know, 6 months later, between the cold snaps, the furnace pretty much dies. Due to a recommendation from a friend, we called Parkers, but also being new to the area, were quite wary about getting "taken." We did have two other people who said they were great. Called and had someone over by the next day. Obviously they were quite busy because of the crazy cold snap and many people had their heat going out, and yet, they took the time to come over. Unfortunately, it wasn't just a repair, but a total replacement of our furnace and compressor were needed. Parkers, Josh Parker in particular, was awesome to work with. Josh was available to answer questions about products, gave us three different options, etc. THEN, when we made the decision on which product to purchase and I called on Monday to let him know, he did inform me that they had several jobs that had come in, but he would try to rearrange the schedule to get us in on Tuesday. I don't know how often they bend over backwards like this, but we are also 9 months pregnant with Little One arriving any day. They got in on Tuesday, when it was 20 degrees outside, and spent about five hours working to install everything. I can not say enough about how amazing this company was to work with!! read more

My heat went out and I requested a service call. It was New Year's Day and the tech advised me that it would be more expensive to do the call on a holiday($149). So I decided to wait another day and save that extra $50. The tech called first thing the next morning and was here within 30 minutes of calling. He inspected the unit and found the problem was the condenser or something like that, but the parts and labor we're going to be around $2000 to get it running again. my unit was about 18 years old so the parts were harder to come by. I elected to get a new unit since even with the repairs, there was no telling when something else in my unit would go out because of it's age. The company had a sales rep out at my house by 2pm. We discussed financing and unit options. Once all of that was over the sales rep told me they would have my heat back on in a couple hours. An install tech brought the new unit to my house and had it installed and my heat working again by 4:30. Oh, and since I elected to buy a new unit, they refunded the fee for that service call($100). Great group of honest people that do you right. I HIGHLY recommend these guys if you need any HVAC service. read more

Parker's Heating and Cooling (PHC) saved the day! We're selling our house and have already passed inspection. Our final walk through is on Monday, and the AC just quit. We were so concerned we wouldn't have enough time to get it fixed. PHC responded immediately to my after-hours call. They even stayed on the phone while talking me through several things to look at. When we determined that someone would need to come out, they scheduled me for first thing in the morning. Jim arrived early and immediately went to work. He quickly identified the issue, told me what his plan was, and quoted a price. I agreed, and he was off to get the part. We were up and running in an hour. Jim was very knowledgeable and friendly. The price was fair, and though pricy (expensive part), I was happy to pay if even for the high level of customer service. My experience with PHC was excellent from start to finish. Highly recommended!!!! read more

A few years ago, the HVAC vendor I had been using went out of business. I asked the Lord for a divine connection and I was led to the team at Parker's. From my first conversation regarding their services, annual maintenance fees, etc., I was impressed by their friendliness, professionalism and knowledge. I signed up immediately! When their technicians come, they are personable, thorough, neat and efficient. They take time to review the assessment of my system with me, and they answer my questions in an understandable manner. They only recommend additional services as needed, and they provide cost effective solutions. They are a Christ-centered firm, and it is demonstrated by their trustworthy, dependable and responsive service. I remain a loyal customer! It is a joy and a privilege to pray for their overall business operations, leaders and their entire team. Blessings, Karen ('K') Edlund, Chosen1 Ministries read more

You will be greeted by a friendly staff, Kari or Amanada. Marty & Bo Parker hire professional, trustworthy and friendly technicians. I am glad to welcome them into my home. They provided great service, at a competive price. Ask about the value of being on service contract. Parkers, in the best way, is not like any other company I have experienced. Did not try to talk me into something I did not need, as I experienced with other A/C companies. Parkers is the ony A/C company I recommend. I know they will provided the same level of service to my friends as i experienced. read more

My experiences with Parker's have always been great. They have a well respected reputation and are a joy to work with. They have been of great assistance on several occasions performing preventative maintenance and repairs on HVAC systems at an apartment building I manage. Recently, I contacted them for service to my home system. Eric is usually the tech I work with. He is professional, friendly, answers my questions so I can understand the issue. Liz and Jessica in the office are great to work with when I place service calls. read more

My system was malfunctioning in the midst of fluctuating weather temps, so I reached out to Parker's. As a long-time customer, I was grateful to get a same-day appointment. Ben was courteous, professional, knowledgeable and efficient. He identified and conveyed my system's issues in an understandable manner, and restored the system. I appreciated his excellent customer care and found him to be trustworthy. Ben is yet another reason I remain a loyal Parker's customer! read more

I had my unit installed by another company just a year ago and had problems with the AC all summer. Tra and Jim came in and diagnosed the problem and showed me the cause of the problems. When the company who installed the unit would not honor their work and warranty, Parker's came in and saved the day! They were fast, efficient, professional and friendly! I now have a cool house and am confident it will stay that way! read more

The folks at Parker's Heating & Cooling are a joy. From the delightful young woman who answers the phone to whoever shows up to do the work, every single person I've dealt with seems to have only one thing to focus on: customer satisfaction. Best of all: they do what they say they're going to do, when they say they're going to do it. I couldn't be happier to recommend them. I am a Parker's customer for life. read more

This company is great! They were very helpful when I needed to reschedule our appointment. Called me back first thing! Their tech calls when he is on his way and is usually here before the 2 hour time window starts! They also had our tech come out I really think within an hour, maybe 2, of us calling when our heat quit during an icy/snowy mess of a week when we couldn't even get out! Great company! read more

We had to have our split unit heat pump and all duct work replaced. After five estimates, Parkers showed up, and before they left we knew they were the ones for the job. The crew had the job completed in one day. We cannot say enough about this family owned and operated company. Everyone is very professional, knowledgeable, and honest. We will not call anyone else but Parkers from now on. read more

Our Technician, Jim, is the best always very honest and respectful. He arrives ready to do the job and communicates all his findings both good and bad. We really appreciate that Parker send the same tech for our bi-annual check-up so we have a familiar face and equally he's familiar with our home and equipment. He is a definite asset to your company. read more

When our heat stopped working on Friday night we remembered hearing a radio ad for Parkers. On Saturday morning we called for service and they quickly dispatched Tra to repair our unit. Tra was polite and personable. He diagnosed and repaired our unit in a timely and efficient manner. I would recommend Parkers to anyone needing HVAC service. read more

I have been using Parker's for many years and have had the best service. Every single person I deal with is always honest and they aren't just there to replace your system. They fix what needs to be fixed. I couldn't be more pleased with the service they provide. read more

I always like to try to support small local businesses. Parker heating and air does an excellent job all of their technicians have great knowledge of the HVAC system. Eric did an awesome job for us. There is no doubt who will call for future services. read more

I called at 8:30 am and they were here at 11:00am. And it had been a very hot week. Tray was the guy that came out and he really knew his stuff and had a great friendly personality. It was not fake it was real. I highly recommend these people. read more

Josh Parker and his team of professionals went above and beyond the call of duty. Excellent service and Price. Would not think about anyone else for this service read more

Excellent service and I truly appreciated the thorough explanation and the no pressure experience. I highly recommend this company and will use in the future. read more