We recently had Lee Company perform service on our A/C units as part of our annual maintenance contract. To be honest, it's been a long time since I've been truly impressed by a service technician's work ethic and attention to detail. That changed when Ronald Edmonds came out to service our system. Ronald restored my faith in what exceptional customer service and craftsmanship look like. From the moment he arrived, it was clear that he takes tremendous pride in his work. He didn't just perform a routine maintenance check--he treated our system as if it were his own. He thoroughly inspected every component, explained what he was doing, and went above and beyond to ensure everything was operating at its best. What impressed me most was the care he put into every detail. He cleaned and serviced our 15-year-old unit so meticulously that it looked nearly brand new when he was finished. His professionalism, dedication, and commitment to quality are rare qualities these days. I can't say enough good things about Ronald. Lee Company is fortunate to have someone who represents their organization with such pride and integrity. If you're lucky enough to have Ronald service your equipment, you'll quickly understand why he stands out. read more

Had Lee company install A/C system. They installed incorrectly and caused water to leak into my home. Lee company did come in and fix but it took 13 visits from different contractors to finally correct the install and my walls. I asked for some compensation for all the extra time I had to be at home for the contractors to fix the problem caused by the company and one of the managers, John S., said they couldn't do what I was asking for since they didn't make any money off my job. Well if you would have installed properly and not had to fix the damage you might have made some money. I then asked for less and am still waiting for an answer 1.5 months later. read more

The company doing annual maintenance on the American Standard HVAC units bought closed and we were referred to Lee Company. Annual service pricing is comparable and reasonable. Ethan checked in with estimated arrival, well within the time period designated. Competent, excellent documentation and efficient. Ethan was personable and professional. This was our first experience and I sincerely hope all interaction with Lee Company goes as well. read more

Money Grab - I had Lee company come to my home to make a repair, and it was very unsuccessful. They came 3 times, first time I needed refrigerant ($849) - that lasted about 4 days, and they order the evaporator coil ($949) to go in the air handler because it was leaking - that lasted about 3 days. Then replaced a suction line accumulator - no charge. Unit still not fixed!! I called a different HVAC and they find a leak in my coil outside. I also was dumb enough to by a maintenance checkup agreement ($168) - dah! I asked for a refund and Lee Company (Jon - the Operations Manager) said No, wouldn't even meet me halfway. We can't predict when something else will break besides, your unit is 9 years old. Come on man, you guys were shooting in the dark and guessing. Now you are costing me the cost of a whole new unit. No one wants to work on something that has been jury rigged. Thans for the excellent customer service. read more

sorry that I had my wife call them. my son stayed because I had to work. unit was 80 when I got home after he cleaned unit and I call the next day because still having the same problem. they said they would fit me in but 4 pm and not a call or anything. now I am a little mad that your tech did not fix it the day before but I wasted my day off waiting. told them to forget it and I want my money back because he did not fix it the day before. said the manager would call me back. they lied and I don't deal with that don't tell me the truth. I like Governor Lee but your company you need to fire some people. read more

Easy to make a last-minute appointment. A little pricey for a valve shower replacement. Did you do a wonderful job with the water pressure?

Lee Company does all my maintenance. They're prompt - or let you know if they're running late. Steve let me know he would arrive in about 30 minutes. He was at the door in under 30 minutes. He explained what he was doing and why. Best explanation of heater vs air conditioner & how they work I've ever heard. Great value and sense of security. If they're fix something, it's done right. read more

Appliances - I was not sure if Lee Company does this too. I called them, but it would mean waiting about two days. There are not enough people that are trained to do this type of work. Instead of waiting, I made the mistake of calling another company. Terrible mistake!!! After being given the "royal treatment" I called Lee Company back and they had Charles Puffenbarger to come out to our home and took care of the issues with our refrigerator. Charles is well trained and knew exactly what the issues were in causing our problems. He took pictures and was very meticulous in his repair report. Would I hire Lee Company and Charles again? Absolutely! Now they are our "go to" appliance team!!! Since Lee Company does everything else, I'm wondering when they will start building houses! read more

I learned a valuable lesson today. I scheduled an estimate to have a few new outdoor receptacles put in. When booking the appointment, they make you agree to a Service Call charge - even for a quote. Assuming their quote would be in line with other quotes I was getting, I agreed. This should have been the first warning sign. When the tech got there, he was polite. However, his estimate was way higher than others I've received. In addition, other electricians provided different installation options which will save me a considerable amount of money than the way they wanted to do the installation. When I commented on how high the estimate was, he magically dropped the price a bit - but not that much. He told me he has to quote a certain way and has no control over it. This might be so the techs can't charge what the service should be and instead charge what the company wants. So it appears their business model is to charge people to come give an estimate that is way too high so they don't have to do the work and still pocket the service call fee. Nice racket. read more

Service technician was knowledgeable, friendly, helpful, and professional. He's a definite asset to Lee Company. I highly recommend Steve and Lee Company. Ed Colley read more

First, let me say, I never give five stars on anything because there is always room for improvement. Which means, companies and services have to work that much harder to get a four star rating out of me. Our A/C system began failing much more frequently over the last two months. I call Lee Company in to make repairs. Unfortunately, with the intermittent failure it was not able to be diagnosed readily. The technician made some suggestions on what it could be and how to repair them, which I did. Also, his last comment was that the installed A/C system was to small for our size of house. With the hot weather, his comment proved to be true as the A/C system could not cool the house down to the requested temperature. We again called Lee Company to provide a quote to replace the whole HVAC system. We were provided with multiple levels of pricing from a basic correctly sized system to their high end systems. We made our selection and they were able to start in just a few days. As far Lee Company goes, the team of Thomas, Joshua, Kevin, Shelby, and Kendall easily earned a four star rating from me today, 09/04/2024, on the installation of a new HVAC system in our house. They got right to work. They were knowledgeable in exactly what needed to be done and had all the parts on hand to do it. They remained professional and respectful throughout the whole installation process, roughly nine (9) hours, as well. Lee Company may not be the cheapest HVAC company around, but the old saying goes, 'you get what you pay for'. So, if you want quality and knowledgeable technicians working on your HVAC system, the Lee Company is an excellent place to look for it! Respectfully Michael Smith USN (Ret.) P.S. This review shows my location as being in Commiefornia. I am in free America, Murfreesboro, TN. read more

I've had two experiences with Lee Company, one for electrical work and the other for a HVAC quote. For starters, I booked an appointment and was given a four hour window of when the technician would arrive. I ended up having to reschedule because an hour and a half past the scheduled time slot, they still did not arrive. I ended up having to cancel and reschedule. When the technician came out the next day, he was courteous and knowledgeable. He was somewhat pushy with trying to pitch additional services and work. All in all, the technician was courteous, knowledgeable and the rate I was charged was reasonable. I was disappointed with the sales tactics and the tardiness but the technician did good work, the rate was reasonable, and he was courteous. I'm somewhat understanding of the tardiness due to the pandemic, but it was still pretty late even factoring that in. I followed up with a HVAC quote (the first technician set that up). The second technician I worked with was also late. He was extremely pushy, and rude. Not only was I not told the truth (as I came to later find out), but he was incredibly rude and I had to pry to get basic information. For example, Me: "What is the model you are quoting me?" Salesman:"Why do you want to know? You wont find anything on it." Me: "Well this is potentially a big investment, so I'd like to do some additional research." Him: "How do you plan to research? Do you know people in the industry? You won't find anything." Me: "Well I would appreciate this basic info." Him: "Well I'll have to look up the model." He also quoted a price and then used scare tactics "if you go with another company, your house could be permanently damaged and you would be stuck with that damage. You dont want that, do you?" He also asked what other companies quoted the work. I was honest and told him that I planned to get 3 or 4 quotes, as this is a big investment. He sneered and told me "If you want to spend the time you can. You won't find another company that will do it cheaper, and if you do, they won't know what they are doing and you'll have some kid fresh out of school installing your HVAC and messing up your house." He also asked what brand of unit I had been quoted and I said American Standard. He then said that "We use Trane, which is better." Me: "Isn't Trane and American Standard the same thing?" Him: "American Standard is a lesser make than Trane and is made differently." When he left I did some research, and come to find out that American Standard purchased Trane's HVAC division in 1984, and they are now identical, with the exception being the name plate on the unit. Turns out they are made in the same places too. I could provide other examples, but suffice to say, I couldn't wait until this guy left my house. Needless to say, I will not be using Lee Company to meet my HVAC needs. read more

Requested an outdoor fan to be installed. It took about 30 minutes. I was charged $203.XX. This included the discount for being a Lee Company maintenance member. I have had electrical work done through them in the past and was not charged $500/hr. The technician came to my home without calling to let me know he was on the way. He did not discuss the amount prior to rendering service. When I questioned him about the charge, he could not explain why I was being charged so much. The kicker was that I spoke to another technician from the same company about the service and was given a lesser amount. I was advised to wait until I am renewed so I would get a bigger discount. Well, that did not happen. read more

Worked with Lee Company to add an outdoor junction box and an outdoor outlet to my house. They came out looked at what I wanted. Quoted me a price. Told me when someone would be out. They were there on time, got the work done quickly and without disturbing anything I had going on at home. They were done quickly, they did not have to even turn off the power! Everything looked perfect, very professional polite people. I would use them to do work at my house again. read more

First, the good. They were able to work in my A/C service request on the same day that I called. Next, the bad. The pricing is outrageous. They charged me $770 to install a $88 (retail) condenser fan motor and $8 (retail) capacitor. On top of that, I -still- had to pay the $80 "dispatch fee". If you have the flexibility to call anyone else, I advise you to do so. read more

first the good: provided a very clear quote with the work and service involved. we were given details on the equipment and parts to be installed when some issues with the electrical came up, they found solutions and got it to work without added charges the installers and then the electricians who came were super nice and professional, staying a lot later than expected the neutral: they are rather expensive, even compared to prices/quotes I got for my properties in Boston (generally speaking Boston is about 30% more expensive than nashville on average, and even more when you factor in boonies). but, they felt solid enough I am not a fan of Gov Lee at all and if not for florida and texas would say he's the worst governor in the entire country. I know he's no longer afiliated with the lee company, but it is his family's business and i'm sure he still has a lot of $$ interests, etc. the negatives: the electrician folks had to come a day or two later to do the wiring correctly, but they had no information at all related to what the installers did, and then they ended up ripping it all out and redoing it, which is just an awful lot of extra time and hassle, and as a result we lost the very last open slot in our electric panel. a small thing but the electricians kept repeatedly asking me technical questions that I would have assumed should be handled between them and the installers as they are all employees of Lee. they wouldnt really even look at or help with any of the ductwork and randomly threw out a quote of $7k to completely redo it all--it just had some unattached ducts and mediocre settings for the airflow (too much to some spaces, too little elsewhere). An hvac professional could have gone in and adjusted it all in less than an hour with less than $100 in material. I did it myself with some trial and error and help from a family friend over the phone (hvac pro, but over 1000 miles away) so we got it done, just took me the better part of a day plus a couple return trips to the crawlspace. I would have paid $400-500ish for them to do the work, but I can also respect if it's not part of their general wheelhouse. I'm including that in the negative solely because their website implies they would do this sort of work as well. In boston, I had a few indepentent hvac guys I could have called and woud have shown up and taken care of it quickly and easily for under $200. But, we're new to TN and dont have a super trustworthy network of people yet. Overall, happy with the job done and the system works well. In the future, I'll likely purchase equipment myself and just hiring an electrician. But, if its for something complicated and/or involving a lot of moving parts and I'm pressed for time as well, I won't hesitate to use them again. I'll add some photos soon! 2 months or so later and the system works really well. read more

I wrote a review about the ineffectiveness of Lee company technicians, but needed to add a bit more information. When one of the Murfreesboro technicians put in the 2nd plug, I told him 2 or 3 times where I wanted in. He installed in 10 ft or so from where I wanted it...his response was that that was "close enough for my extension cord." That's not what I call customer service. read more