After taking a class here, they sent out an email to everyone in the class saying their kiln was broken and we would be delayed in getting our work back. Not a problem, really.
I was not going to be in the area when the work finally arrived, and they gave a deadline of 30 days to pick it up. I emailed them to arrange shipping - which they agreed to do.
I also mentioned I would be back in Austin outside of the 30-day window and could pick it up then - they said they were happy to hold the work and to let them know which route I was choosing.
A few weeks later I emailed them saying I would be in Austin. They arranged a time to pick it up, but then the owner replied saying my work was thrown away. Because I hadn't responded promptly to their email to let them know whether to ship or to hold the work. read more