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    Mud Bay

    4.6 (10 reviews)
    Open 9:00 am - 7:00 pm
    Updated over 3 months ago

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    4 months ago

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    2 years ago

    Amazing store for we new puppy owners. We found everything needed. Great customer service and knowledgeable staff. We'll be back soon!!

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    6 years ago

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    4 years ago

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    6 years ago

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    5 years ago

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    3 years ago

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    6 years ago

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    4 years ago

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    5 years ago

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    Review Highlights - Mud Bay

    . Very knowledgeable staff with regards to their products and different dietary needs

    Mentioned in 2 reviews

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    Cat Adoption Team - Signage to look for to turn for their parking lot.

    Cat Adoption Team

    (89 reviews)

    This is such a special place- you can tell how much the staff and volunteers love CAT. When we…read morecame to CAT everyone was warm and welcoming. We got there about 20 mins before opening and were first in line. The one main suggestion I have is that there be a space/room where you can interact with the potential pet you want to adopt. It was hard trying to hold the kitten and not let her on the ground to play/interact with her. The staff were great with answering questions. Second suggestion would be to give out numbers when people walk in so there is some order. It was a little chaotic since we were there for a kitten and there were other potential cat owners that were being a little aggressive about trying to push past us when we were walking upstairs to see the kittens and trying to claim the kitten they wanted that they saw online. Luckily for us it wasn't the same kitten my daughter was there to meet. Once again this wasn't CAT's fault, but wish there was maybe a more structured way to avoid these types of interactions to happen. It was a little jarring to say the least. Pushing past 2 adults and 2 kids could have made any of us fall down the stairs. They weren't even second in line so that means they were pushing past several people to "be first". The staff does a great job walking you through the adoption process. We were given a complimentary first vet check-up waiver (which was honored by our vet). We were also given a bag of food to take home that our kitten was used to eating. We didn't have a carrier and we were able to purchase a carrier box for $8.00. Also they some times have more pets for potential adoption than what is showing online. If they come in later in the day or early morning these cats may not be on their website yet. Overall our experience was wonderful (minus the overly aggressive woman who was screaming and trying to race us upstairs). You can tell the staff love their jobs, made the adoption process easy and appreciated all the information they shared throughout the adoption process.

    They don't accommodate people with disabilities! I can't sit or stand for very long, I asked for my…read moreTinker to be first if I was there at 7:15 because of my physical and mental disabilities, the told me they would not release him before 3:30! I also was taking a cab and didn't want to get caught in traffic. But they said no, not even if I took responsibility. They don't care about the Humans in their Pets life. Now I won't be able to get my Little Guy neutered. They were my last hope

    Petco

    Petco

    (40 reviews)

    Everything. I found what I needed and the associate was friendly. The store was clean and well…read moreorganized.

    To start, Hunter was wonderful! Despite being clearly busy, he made sure to keep an eye out on the…read morefront and acknowledge us (by politely saying excuse me as they passed us by). They greeted us at the register and seemed to genuinely want to be helpful and attentive. My family and I asked for help picking out some Cherry Shrimp and Hunter happily walked us back to pick them out. The register got a line built up and Hunter politely excused themselves to check out the people waiting. We were more than happy to wait for our turn, as we understood the register mattered more. Unfortunately, all of our troubles came when Tara walked up suddenly to help us instead.... She immediately had an attitude with my curious [and respectful] toddler who was standing in front of the tank and interrogated us adults about the tank we had with "Is your tank established??" in a blunt snooty tone. Not wanting us to get off on the wrong foot, I tried to keep the tone cheerful and responded with a smile and a "Yes". Before I could even finish that one word, she interrupted with "How many days?" and waited in silence staring at me to answer. This began to feel less like a helpful interaction at a store and more like a bully relishing in a moment... I hesitantly answered "Three days..." SHE SNORTED AT ME and sneered "That's not established." She went on a spiel about tank cycling, bacteria loading, fish health, etc, etc. which would have been fine IF she was doing to teach and encourage.... instead she was enjoying making us feel stupid and herself superior. I was embarrassed, shocked, and totally caught off guard with her pompous attitude. I'm plenty used to dealing with annoying dog snobs online, but to have an animal snob be THIS bold and rude to a customer face to face, especially in front of our kids, was beyond my comprehension. I do not have a thin skin.... I run dogs in Agility and have been part of the purebred dog community for years where things can get a little cutthroat in certain corners. Needless to say, we left without any shrimp even with her huffy "I'll still get you the shrimp if you want..." She ruined what was a happy moment getting more supplies for our kid's birthday tank. Coming from an ex-animal snob, dog trainer, and ethical dog breeder: Caring about animals doesn't need to come at the cost of bullying people.

    PetSmart

    PetSmart

    (106 reviews)

    I could not get into the Wilsonville location and decided to try the Tualatin location. I WONT BE…read moreBACK. We had an early appt at 9 am and dropped our sweet girl off for bath, haircut, nail trim and paid extra for the holiday package. They said takes 3-4 hours for our 6 month old puppy. All good. So I don't hear anything by 12:15 so just head back to the store thinking when I get there she will be almost done when I arrive at 12:45. Nope. Fine - they are busy- totally understand. They say 15 more minutes as I watch them take our girl from the back and put her on platform for the minor trim work we asked for around her face and to clean up sanitary area. Oh and that nail trim. 30 minutes later I go back in and she is done ( they did not let me know as I just kept wandering the store) but the minor haircut looks like I did the " bang trim" myself at home. So crooked and messy. Definitely rushed even though I said do not rush. She looks silly. Also nails not done ( I realized at home when I got scratched) and sanitary not done. $100 + dollars for a bath, blowout and really poor hair cut. Never going back there. Wilsonville is so much better. That tech should be retrained. She is horrible.

    I've had incredible experiences at the Petsmart Hotel in Tualatin, Oregon! Kyle, the store manager,…read moreand Teresa, the hotel manager, along with Assistant Manager Carter, ensured top-notch service. The entire hotel staff shower my Shih Tzu boys, Benny, Kenny, and Baby Bao, with love, they organize fantastic parties and even capturing their joy for Instagram posts. I need to give a shout out to Joe, lead trainer, who is so approachable, very knowledgeable with training all breeds and importantly experienced training the pet parents! Truly grateful for the exceptional care and attention the team at Nyberg Woods in Tualatin provides! Highly Recommend

    Mud Bay - petstore - Updated May 2026

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