I had a really great experience on my first visit to this store. As a new puppy owner I've been…read morebuying a lot of stuff at your typical places (Amazon, Chewy and PetSmart) but it's so nice to have a small local shop to visit and support. I stopped by midday on a Saturday and was the only customer in the store. I was greeted immediately upon entering and I was able to spend time perusing the entire store. There is SO much to look at and I discovered that this place carries a lot of my favorite products at comparable prices to the other places that I mentioned. The staff member was friendly and helpful. I'll definitely return. Thank you!

Came highly recommended from a friend. I was excited to go there and get multiple items for my new…read morepuppy. The woman behind the counter could have cared less that I was a even there. Out of courtesy, I first said: You don't mind if I bring my puppy in, do you? ( the puppy weighs 5 pounds) Her surly response: As long as he's on a leash. (which he was already, if she'd bothered to look). Okay, so I let that pass. I said: friends to told me to come in here because you could help me with my new puppy. She, in the same surly manner said: well, that depends on what you want. Okay. I'm done. I think I may have interupted her texting time or game time. Whatever. The mood was so soured, I thanked her for all her help and left. Won't go back. If this is how women run a business, they're not going to get mine, nor anyone I can "influence" against it. Too bad. I live only one block away. But, don't want to do business with anyone I inconvenience.

The friendliest staff! My dog loooves coming here. I'm convinced it's his favorite place in the…read moreworld and it's not just because there are treats everywhere. He also gets a lot of love from the staff. They are also very knowledgeable and helpful and have helped me through navigating dog diarrhea, allergies, red eyeballs, dryness, food pickiness. All the things. We appreciate this mud bay very much and intentionally make it out to this location

The staff here and the products are absolutely great. My only complaint ever is that the dog…read moretrainer whose card I copied (don't even think they recommended her) turned out to be helpful initially, and not good in the end. I would have been better off with the free advice from the Mud Bay staff, which was great! Not only do they have great treats in bulk, they have a reusable container you can get for almost nothing to keep the price down. And, their return policy is wonderful. Can't say enough good things about it.

My friend's dog get groomed here regularly and have high praises but this is my first time using…read morethis PetSmart's grooming services at this location. Eli did great with my Australian shepherd Wrigley! She listened to my concerns and confirmed my service needs and was very communicative about my expectations and grooming preferences. Wrigley is generally good with grooming, just not a big fan of the dryers. Eli has previous experience with Aussies and did a great job with him! He came out fresh and clean and extra soft! The pricing is very reasonable as well for a dog his size and needs. There was also an option of paying online instead of taking it to the cashier and coming back to pick up which is nice. We will bring him back to get groomed by Eli again for sure!

Kai with grooming did an amazing job! Short nails, great service! Great service at the counter,…read moreJamie! This is an awesome store!

I received an email asking for a survey after my recent PetSmart visit. This part of the email got…read moreme: "Pets can't take surveys. But you can." And I realized... I can take a few minutes to write a survey / review. Plus I've been coming to PetSmart for years for my family dogs (s/o Cali & Apollo!) BUT this time is different as my visit was for my recently adopted kittens "I recently got two kittens and as a first time cat owner I did not own any cat supplies. I knew the basics that I would need but I got everything I needed and more from PetSmart! I was impressed with the selection of products and the cleanliness of the store. Friendly staff. I was asked if I needed help finding anything. Since I was getting a lot of supplies (more than I had anticipated), the staff kindly let me leave my full (and heavy) basket at the cash register so I could continue shopping without having to carry my basket all over. It really eased my way and provided a calmer shopping experience. The associate at the register informed me of the PetSmart app and helped me create an account which was easy as 1, 2, 3! She was nice and friendly! I felt nervous purchasing so many items and was worried about what other people might think... but the register lady was very kind and helped to load my shopping cart. I'm not sure if she could tell or sense I was nervous... but she eased my nerves by congratulating me on my kittens and asking about them (which I was more than happy to share!)" Posted to company survey 3/24/26.

Ambiance *** Cleanliness *****…read moreService *** I started going here vs the other big box pet store mainly because they always have the pet food variety I want for our dog. I have been frustrated elsewhere trying to get our picky dog the food he will eat and it has been here every time I go in. The store is also very clean, a little cluttered which is pet peave of mine, trying to navigate aisles and customers (and pets). Stores need to stop filling the aisles with product. (Past life I was a grocery manager). Employees in the store tend to ignore you, but the cashiers are polar opposite and make me leave with a smile.

Cute Cuts went above and beyond to trim my very anxious Rottweilers nails. They accommodated my…read moredogs needs and made his visit as comfortable as possible. Thank you So much!

Ari has been our groomer for a few years and we really appreciate her. She's consistent and…read moreremembers us and what we ask for each and every visit. The new salon is nice, too. Great area to walk a bit before and after a pup pampering. We'll be sticking around Cute Cuts!

So disappointed with Vetco/Petco. I went in to get a rabies shot for my dog. Then they swindled me…read moreto buy more such as flee prevention and the Premier care package. Only to NOT give me any discount on my Vetco visit with Premier. I called to request a receipt, they had me call other depts. Only to find out they put in the WRONG pet owner and email address! That is why I didn't get the certificate or receipt. I decided to cancel Premier due to the HIPAA violations and messiness of it all. They offered to give me a $50 discount on my Vetco visit which they should have done in the first place with premier but didn't . Only to take it away because i didn't change my mind about canceling my premier membership. My time was wasted running around attempting to rectify their incompetencies. Poor business practices.

Terrible service. I booked online for an appointment for grooming for 9:30am and then they call me…read morethe morning of the appointment to tell me they can't see her until noon because they don't have kennel space! Like what the heck! How do you not account for that when booking appointments. No I can't bring her in at noon, that's why I booked a morning appointment. Then they tell me over the phone that they can't take my dog at all because I gave her anti-anxiety meds. They won't take any dog on anti-anxiety meds. Why isn't that information provided at the time of booking! Now I wasted a dose of the meds in my dog who can't be seen for anal gland expression that she desperately needs. This place is awful. Don't use them!

We have lived in FG 25 years and our first year picked up a Aussie/German Shepherd mix puppy. The…read morestaff was helpful then as they are today. That pup lasted 17 years, our latest addition is a large mix and went to ask advice for puppy foods. Same as always kind patient help. Walked through all the options between kibble and fresh and frozen. After choosing the frozen route was given information on the options as well as the purchase club which allows discounts or a "free" package after set number of purchase. Honestly it's not for all dogs as our sr dog on FreshPet turned her nose up but they were spot on for the puppy. Had to buy a "maze dish" ( which they carry) to slow down the eating. Absolutely love this place and have never had a true complaint in any service we received be it dog food, crickets, fish. all of it. Thanks for the last 25 years and looking forward to more. Any reader should give them a shot

This place and the folks who work here are amazing. One of the last stores I know of where you can…read moreget good and thoughtful customer service.

I recently purchased a pair conures. They are trained in general, and I will continue to work with…read morethem on fear of hands and stepping up. They are making my home theirs. Despite having their wings clipped, they do fly. It has been helpful to have them restricted as we all adjust to their new home. I look forward to their feathers all growing in, so they can exercise safely and enjoy life inside.

I don't do business with this company anymore because I asked them to find me a bird and I paid…read morethem $200.00 dollars and I didn't get a receipt. three days later I fell and broke my tailbone. I was in a lot of pain and might have to have surgery. So I called and canceled my request for the bird and asked for a refund. The owner was so upset that she called me a name ( that I will not repeat). She told me that she had a No Refund policy, that I was not aware of, she had not told me that at any time when we spoke of the bird before. I told her that I didn't think that was appropriate in my case. Then she said that she would refund my money after she found a bird and placed it in another home. That was on December 9th of last year. At the time we spoke she had not found the bird that I had requested and has not responded to my emails or calls or text messages asking for the refund. I have had the BBB and Consumer Protection Agency contact her and she has not responded to them either. It has now been 4 months and I have not received nor heard from her yet. That is very bad business!

This will be my one and only go to pet store for life. I recently stocked up on dog food in…read morepreparation for a long trip with my dog. Sadly he passed before the trip. Pet Barn took the food back and gave me a full refund even though I had opened the bags. They're prices are no higher than PetSmart for anything I have purchased. Not sure where the recent 1 star review from Kristie is coming from. Pet Barn is awesome.

Always very friendly and helpful with my orders and follow up with phone calls promptlyread more

Zoom Room has been a life saver for me and my dog Artie when we started in Spring of 2025. He was…read moreadopted at about a year old after being found on the streets and is currently about 7 years old. He would bark at almost every dog or car making walks unpleasent. I thought he may be too old for training, but have been proven wrong. Since taking him to Zoom Room I as a pet owner have learned techniques to address his behavior during walks making them more enjoyable. We started out in Calm Down class and have moved on to Obedience and Agility classes. They have several differnet packages, subscriptions and flex options to choose from to work within my budget. We recently had to take a break but am looking forward to starting back up again this month.

I'm a new puppy mom. I had dogs growing up but this is my first time having a puppy as an adult…read more And now that I have a dog, I've suddenly become aware of the many nearby options for pet training and activities. During a recent pedicure at Angel Nails, I noticed the Zoom Room so I told my husband about it and he signed us up for a free intro class. Upon arrival we were greeted by the sweetest person and the front desk. She got us checked in and took our pup's first day photo - adorable. After getting checked in we waited and browsed their merchandise which included a lot of training treat options that we hadn't seen before. When it was time for class to begin, we got settled at our station. The trainer was kind and funny and taught us a few new things. Our puppy was very excited and interested in the other dogs but we eventually got her to pay attention to us about halfway through the class. Overall we had a good experience, but did find class to be a bit distracting with the various puppies and parents in attendance. We may consider returning for private training sessions in the future.