I received an email asking for a survey after my recent PetSmart visit. This part of the email got…read moreme: "Pets can't take surveys. But you can." And I realized... I can take a few minutes to write a survey / review. Plus I've been coming to PetSmart for years for my family dogs (s/o Cali & Apollo!) BUT this time is different as my visit was for my recently adopted kittens "I recently got two kittens and as a first time cat owner I did not own any cat supplies. I knew the basics that I would need but I got everything I needed and more from PetSmart! I was impressed with the selection of products and the cleanliness of the store. Friendly staff. I was asked if I needed help finding anything. Since I was getting a lot of supplies (more than I had anticipated), the staff kindly let me leave my full (and heavy) basket at the cash register so I could continue shopping without having to carry my basket all over. It really eased my way and provided a calmer shopping experience. The associate at the register informed me of the PetSmart app and helped me create an account which was easy as 1, 2, 3! She was nice and friendly! I felt nervous purchasing so many items and was worried about what other people might think... but the register lady was very kind and helped to load my shopping cart. I'm not sure if she could tell or sense I was nervous... but she eased my nerves by congratulating me on my kittens and asking about them (which I was more than happy to share!)" Posted to company survey 3/24/26.

Ambiance *** Cleanliness *****…read moreService *** I started going here vs the other big box pet store mainly because they always have the pet food variety I want for our dog. I have been frustrated elsewhere trying to get our picky dog the food he will eat and it has been here every time I go in. The store is also very clean, a little cluttered which is pet peave of mine, trying to navigate aisles and customers (and pets). Stores need to stop filling the aisles with product. (Past life I was a grocery manager). Employees in the store tend to ignore you, but the cashiers are polar opposite and make me leave with a smile.

Terrible employees and even worse manager. They refused take my cats prescription for food and…read moresaid it's because it "wasn't formatted right" and supposedly a vet "wouldn't write a prescription like that". NEVER give these terrible humans your money unless you absolutely have to

Amazing customer service by Alex ! Knowledgeable and very helpful highly recommend and all my…read morefriends involved.

I had a really great experience on my first visit to this store. As a new puppy owner I've been…read morebuying a lot of stuff at your typical places (Amazon, Chewy and PetSmart) but it's so nice to have a small local shop to visit and support. I stopped by midday on a Saturday and was the only customer in the store. I was greeted immediately upon entering and I was able to spend time perusing the entire store. There is SO much to look at and I discovered that this place carries a lot of my favorite products at comparable prices to the other places that I mentioned. The staff member was friendly and helpful. I'll definitely return. Thank you!

Came highly recommended from a friend. I was excited to go there and get multiple items for my new…read morepuppy. The woman behind the counter could have cared less that I was a even there. Out of courtesy, I first said: You don't mind if I bring my puppy in, do you? ( the puppy weighs 5 pounds) Her surly response: As long as he's on a leash. (which he was already, if she'd bothered to look). Okay, so I let that pass. I said: friends to told me to come in here because you could help me with my new puppy. She, in the same surly manner said: well, that depends on what you want. Okay. I'm done. I think I may have interupted her texting time or game time. Whatever. The mood was so soured, I thanked her for all her help and left. Won't go back. If this is how women run a business, they're not going to get mine, nor anyone I can "influence" against it. Too bad. I live only one block away. But, don't want to do business with anyone I inconvenience.

Zoom Room has been a life saver for me and my dog Artie when we started in Spring of 2025. He was…read moreadopted at about a year old after being found on the streets and is currently about 7 years old. He would bark at almost every dog or car making walks unpleasent. I thought he may be too old for training, but have been proven wrong. Since taking him to Zoom Room I as a pet owner have learned techniques to address his behavior during walks making them more enjoyable. We started out in Calm Down class and have moved on to Obedience and Agility classes. They have several differnet packages, subscriptions and flex options to choose from to work within my budget. We recently had to take a break but am looking forward to starting back up again this month.

I'm a new puppy mom. I had dogs growing up but this is my first time having a puppy as an adult…read more And now that I have a dog, I've suddenly become aware of the many nearby options for pet training and activities. During a recent pedicure at Angel Nails, I noticed the Zoom Room so I told my husband about it and he signed us up for a free intro class. Upon arrival we were greeted by the sweetest person and the front desk. She got us checked in and took our pup's first day photo - adorable. After getting checked in we waited and browsed their merchandise which included a lot of training treat options that we hadn't seen before. When it was time for class to begin, we got settled at our station. The trainer was kind and funny and taught us a few new things. Our puppy was very excited and interested in the other dogs but we eventually got her to pay attention to us about halfway through the class. Overall we had a good experience, but did find class to be a bit distracting with the various puppies and parents in attendance. We may consider returning for private training sessions in the future.

This will be my one and only go to pet store for life. I recently stocked up on dog food in…read morepreparation for a long trip with my dog. Sadly he passed before the trip. Pet Barn took the food back and gave me a full refund even though I had opened the bags. They're prices are no higher than PetSmart for anything I have purchased. Not sure where the recent 1 star review from Kristie is coming from. Pet Barn is awesome.

Always very friendly and helpful with my orders and follow up with phone calls promptlyread more

Good source for feed for chickens and other pets. They have a couple rabbits for sale in the back…read more Located behind east harbor restaurant. Employees have been friendly and helpful.

Me and my chicken love this place, nice people and good products, I'm going to buy some more…read morechicken food now

Our dog Abby (IG @dear_abby_the_labby) had a sample of 2 Bullies "Chillaxin'" at the Yesteryear…read moreFarm Saturday Market (she actually had two)! She was so "chillaxed" we ordered a full bag along with a bag of "Happy Tummy" and qualified for free delivery! I was pleasantly surprised when one of the owners hand delivered the order to our front door! I recommend just one "Chillaxin'" treat at a time. We haven't given her "Happy Tummy" yet, but expect she will also like that one!

Came across this wonderful bakery at a booth at Hillsboro Farmers Market last week. The owner was…read moreso friendly and knowledgeable. Bought a bag of the Snap cookies to help with yeast infections in my dog's ears. My pug loves the treats. Thanks

My friend's dog get groomed here regularly and have high praises but this is my first time using…read morethis PetSmart's grooming services at this location. Eli did great with my Australian shepherd Wrigley! She listened to my concerns and confirmed my service needs and was very communicative about my expectations and grooming preferences. Wrigley is generally good with grooming, just not a big fan of the dryers. Eli has previous experience with Aussies and did a great job with him! He came out fresh and clean and extra soft! The pricing is very reasonable as well for a dog his size and needs. There was also an option of paying online instead of taking it to the cashier and coming back to pick up which is nice. We will bring him back to get groomed by Eli again for sure!

Kai with grooming did an amazing job! Short nails, great service! Great service at the counter,…read moreJamie! This is an awesome store!

Avoid This Place -- Unethical Owner…read more I would strongly advise against using this pet grooming shop. The owner made false claims about a worker, saying he "stole time" and "didn't buy an outlet," even though the work was done correctly and the outlet was purchased. Because of these lies, that person lost his job and is now struggling to keep his home and car. It's completely uncalled for and shows a total lack of honesty, fairness, and compassion. I won't support a business run by someone who treats people that way, and I'd encourage others to take their business somewhere that respects people and does what's right.

I decided to step out a little bit on Saturday and took a drive over to Petsmart to be with my…read morepeople. I admit it humans do get on my nerves once in a while, and cute animals help take the edge off. I really need some dog food for Raven, but i investigated the bird cages too. No Nathan Lane wasn't working. Anyway got the food and was happy with the price drops in the store.