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Mud Bay

4.6 (5 reviews)
Open • 10:00 am - 7:30 pm
Updated over 3 months ago

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5 years ago

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4 years ago

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3 years ago

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5 years ago

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5 years ago

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Petco

Petco

2.4
(87 reviews)

Took my sweet girl in here to get her nails cut she was yipping and barking at everything that…read moremoved when we first went in because she gets over excited. Yes I know there is such thing as dog training She is doing what dogs are supposed to do dark. So always seems to smell Alittle better after coming here but she always smells like horse poop since it is her favorite thing to roll in.

The award for worst pet store of the year goes to Petco in Covington Washington. This pet store is…read moreso horrible it is as if the store's goal is to win the aforementioned. The fish department has dead floating fish in many tanks. And the fish tank has invasive snails in the majority of the tanks which can carry bacterial and fungal diseases. Once the general manager bagged snails for my adult daughter. She said, she didn't know if one snail was dead, so she would throw it in for free. We purchased two Oscar fished at this store. One died on the way home which is a ten-minute drive. The other fish died a day later. The fish was covered upon death in a bacterial infection called cotton rot. Prior to this incident we purchased two Axolotls. The first after the store received and inadequately housed the endangered species for the first time in plant tank. Both axolotls were not doing well. The axolotls seemed in shock and under nourished. The creatures need to be kept in low light at low temperatures on a specific diet. Multiple store staff stated that Petco sent them with a box of rocks. We, my family decided to adopt the healthiest of the two. After a week the little guy doubled in size and was stable. However, the one at Petco was barely moving. I had visited the store three times for supplies. I thought I might be able to help the remaining creature. She was too far gone and died a day later. I returned and spoke to the general manager. Her response shocked me. She said, "Well that escalated fast, were did that all come from? I have tons of experience. In know everything about pets. My dad owns a pet store. I grew up around pets. I know exactly what I am doing." No resolution or solution was found. Later I called and spoke to Scott another manager. I also addressed the fact that Petco also has tarantulas and Toads in a display right up by the registers that people can bump into and knock over. They are being advertised as desk pets or last-minute items. Scott refunded the money for the axolotl. Today we took another pet for vaccinations at the Petco clinic. We were turned away because we were 2 minutes late. When we arrived, no vet was present and the other staff was packing up the supplies. The Petco clinic manager stared at use instead of speaking to us for two minutes. Usually, the vaccination clinic runs late. When we have brought our pets previously, we have waited in line twenty to thirty minutes past our scheduled appointment. Thus, two minutes seems weird to be turned away. We have been long term customers of this Petco. This Petco is a lawsuit waiting to happen. I have been in the store getting supplies when a shift leader assisting me has been called to the grooming salon because of a medical emergency. What kind of medical emergency happens during a grooming? Did they clip a dog's nails to short? Even their dog trainers are bad about customer service. I was in line one day and one owner was not keeping her dog away from another. One dog nipped another. A dog trainer came up and chewed out the owner for ten minutes. Incredibly stupid to keep a dog demonstrating aggression inside the store. For my family, today was a deal breaker it's not worth it and we are done with Petco. Not only are the prices hire they don't know anything about customer service. We will gladly make the longer drive to other options.

Wild Birds Unlimited

Wild Birds Unlimited

4.8
(9 reviews)

This shop is wonderful! We are in here frequently for bird seed cakes (which the local birds love)!…read moreThere are so many items related to our winged friends from food to housing to so many items feather related! Greeting cards, jewelry,garden supplies and birdbaths and soooooo much more. The staff make you feel truly welcome and are eager to help or let you browse. Even if you don't feed the local birdies, come on in for a gift and unique shopping experience!

I was not sure what to expect but this location of Wild Birds Unlimited was amazing! I originally…read morecontacted Wild Birds Unlimited online and their quick and friendly reply made me want to check them out. When I arrived at the store J was greeted by Toni and she was so knowledgeable and was able to answer all my questions and has extensive knowledge which was exactly what I needed in regards to which foods would work best with the types of birds I was looking to attract to my yard. I also wanted to make sure that I had food that did not leave waste like shells from seeds whichcab attract mice and rats. I purchased food without shells in a 20 pound bag as well as bark butter which is like suet and will give the birds extra energy in the winter. It also has hot pepper in it which will deter pests. I did not know that birds cannot sense the "heat" from hot peppers. Great place and even though it was a bit of a drive, it was totally worth it. Thank you so much Toni for excellent customer service!

Mud Bay - petstore - Updated June 2026

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