Very Disappointing Customer Service by associate Shelby. I visited Petco today with my family and went to the fish section because we needed assistance purchasing feeder fish. Once again, all of the fish tank lights were off, just as they were during our previous visit, which already made the area feel unattended. We needed help, but no employee approached us. We eventually saw Shelby sitting on the floor restocking items on a shelf, so we politely asked if she could assist us with the feeder fish. Rather than getting up or acknowledging us professionally, she remained seated and asked how large our pond was because the feeder fish can grow quite large. We explained that the fish were for our turtle, and she smirked while continuing to sit on the floor. Her tone and attitude came across as extremely rude and dismissive, and she provided no helpful response or assistance. I was honestly in disbelief at how we were treated. I have worked in customer service myself, and I understand that employees may have tasks to complete, but there is still an expectation to acknowledge customers, communicate respectfully, and make an effort to assist them. We ultimately left without purchasing anything because the interaction was so unpleasant. I am taking the time to write this because I genuinely believe this experience deserves to be addressed by management. Customers should not feel ignored, dismissed, or uncomfortable when simply asking an employee for assistance. I hope Petco takes this feedback seriously and addresses the customer-service concerns with the employee and the overall experience in the fish department. read more

Made a curbside pick up order for my puppies. Came 5 minutes earlier than "pick up time". Shelby, the associate came out to tell me that if I didn't receive an email stating my order is ready, then it is not ready. Told her I can wait. A minute later she came out asking if I wanted in the backseat, in which I had pre-opened the door for her. Threw the 25lb bag onto my backseat and left without closing my dang door nor "have a good day". Might be a bad day for Shelby or Petco doesn't have trainings for their employees on customer service. Whatever it is, I won't be coming back. read more

Petco - Pet Training Near Me - Kent, Washington

Got cancelled multiple times with different groomers and was called only once just to be told that the groomer "left"... the audacity is that they marked my dog as a special grooming needs dog (without even seeing him), now I can't schedule online appointments. read more

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We decided to go to petco to get an individual training class with Michelle! First off, Michelle is amazing! She knows her stuff, she's polite and makes sure we got out with knowledge on how to ease Jax's undesired behaviors. We had to work on Leash pulling, greeting, recall and maybe some anxiety. Of course we can't resolve it in one day, but she gave us the tools to get there. We left with some calming spray and some 2 for $5 dog toys. read more

Petco - Training with Michelle - Pet Training Near Me - Kent, Washington

Awful service here!!! I visited here on 7/16/26 at 3:10pm. The manager guy here was a total jerk and acted like me asking him questions was wasting his time. Then I spoke with a female here who I photographed who was insanely rude and acted like she was superior to me. I will never return to this store. Don't come to this Petco. read more

Petco - Pet Training Near Me - Kent, Washington

The worst customer service ever. It is the lady with the dirty blonde hair. She claims she is the manager of the petco grooming. We have gone several times before and it went went well with the dog nail trimming. This time she deny us service because she is incompetent. She was very rude. I don't know if our asian race effected the service. We have a very friendly husky just nervous about going for grooming. read more

i visited this location on april 18, 2026, primarily to restock on bloodworms. while browsing, i decided to pick up a juvenile angelfish. it wasn't an impulse buy. this was a koi marbled anglefish that i've been reserving space for in my aquariums for months. i have multiple tanks syndrome. my plan for this fish was specific: it would start in an established 40-gallon tank with neon tetras and eventually be moved to my 60-gallon community tank once it reached a size where its natural predatory instincts might pose a risk to the smaller tetras. between those tanks and others i have, there's also no reason why i can't also shuffle fish around later on. since the angelfish was only about the size of a half-dollar, i knew from my five years of experience in the hobby that aggression or predation wouldn't be an issue in the immediate future. i approached an employee for assistance, but the interaction quickly became a disagreement about compatibility because as soon as i mentioned the neon tetras, she refused the sale. i explained my setup, my background in fishkeeping, and my plan to rehome the fish as it matured. i essentially told her i would take full responsibility for the livestock. after some back and forth, she eventually agreed to the sale. i walked away believing we had reached a understanding, even if we disagreed on the level of risk. the situation took a bizarre and unprofessional turn while i was in the checkout line. in front of other customers and staff, a manager approached me and informed me that i was no longer welcome because i had "cussed out" or was "cussing at" her employee, specifically citing the "f-word". banning a customer is a nuclear move. at no point during my interaction with the staff member did i raise my voice, use profanity, or act in a way that could be described as abusive or would warrant such a reaction. i was genuinely flabbergasted at that point. absolute disbelief. if this store has security cameras, i highly recommend reviewing them for proof of me "cussing out" or being abusive to the employee. i was there between 2:30pm and 3:00pm. you will find no evidence of anything other than reasonable conduct. if you find the contrary, i will check myself into a mental institution as it would mean i'm clearly losing grip on reality. i respect a business that prioritizes the health of its animals and tries to educate its customers - so two stars for that. the staff showed concern i would expect. i've seen first hand the crap staff here or any pet store can experience with people coming back with dead fish and blaming the store while demanding a refund. however, i cannot respect a staff member who fabricates stories of abuse to poison the well on a customer's character simply because they didn't like being challenged during a disagreement. using management as a weapon to retaliate against a customer after a sale is agreed upon is a massive failure in integrity. i understand the stress of dealing with uninformed buyers, but lying to justify a power move is where you lose all credibility. not to mention the "sorry he's your husband" insult directed at my wife as we were already walking away with our backs turned. there is absolutely no professional context where a remark towards a customer's marriage is appropriate or warranted. i went in purchasing $10 bloodworms + a few other dollars in supplies. this debacle was over a $4 fish. and for reference, here is the grow out tank it and 2 others went into. no predation yet! i'm decidedly shocked. read more

Petco - Pet Training Near Me - Kent, Washington

I had my hopes up that our first experience with Petco grooming would be positive. Unfortunately, they rebooked us for a different day and time of day than the appointment that was set. That was a bad first impression. Then they took 4 hours and 24 minutes for a "bath only" service. On top of that they were unable to do the nail trim which is included in the bath service, but still charged us for the full service. I'm sad to give this bad review- I'm so disappointed and would not recommend choosing Petco. read more

Worst customer service ever. Lady with crusty blonde black hair was rude before we even bought anything Her tone and attitude topped it off. We left without buying anything and will never return because of her. Don't believe those kinds of ppl and seek better education. She deserves to get fired. read more

If I could leave 0 stars I would. The lady with black and blonde hair with crusty long eyelashes was completely horrible to me and my family. We asked a sales associate to help us grab some fish, and he did. After buying the fish, I was seeking care items such as food and filters. She rudely interjects and tells my 3 year old (on her birthday today) that she can't sell us those fish...after we already bought them and my daughter was excitingly holding them. She then proceeds to tell me I don't have the proper tank size and equipment, and instead of showing me the proper materials needed to house these fish, tells me in front of my toddler that we can take them home but we're going to wake up to dead fish. And repeatedly tells us "you're going to kill them". Worst experience ever, she should be fired. read more

if I could put 0 stars I would that lady in the dirty blonde hair had horrible customer service her tone was very rude and aggressive wasn't very helpful what so ever, kept telling me something I didn't want to hear and kept repeating it like I'm slow, makes me want to never shop there, she kept on trying to sell me items I didn't want. Overall it was horrible customer service 0/5 that lady shouldn't work there if she wants to give out attitudes left and right very disrespectful to me and my family. If I could report her to the manager I would. read more

Had me wait 20 min by the fish telling me she would be right with me. Everyone in line walked out due to the lack of her customer service. Driving to the conviction location. Wish I would have saved my time and went there first. read more

I made an appointment to have my 2 dogs groomed. My husband arrived on time for our 9 am scheduled appointment and brought along our 3 young children as well. There were 4 other people waiting for the groomer. My husband asked an employee if anyone was there. To which they replied, "maybe they are in the back?" He didn't offer to go check even though there were 5 people waiting. So my husband left. I recieved a call from the groomer at 9:19am asking where the dogs were and I told her we arrived on time for our scheduled 9am appointment. And no one was there so we left. Stick to the Dog Spaw or the Petco in Covington. read more

Do yourself a favor and stay away from the grooming salon in this store. My first bad experience here was they put several students on my dog without my permission. He has always been sensitive about his feet. He nipped a student and the banned him from the salon. They even put in his file and so no other Petco would take him. It took several attempts to talk to a manager to get this off his record and resolved. Now my dog is 15yo and they will no longer groom him per the new manager. I found her to be rude and abrasive. I will never step foot in that store again. read more

As I can see this is already not a highly recommended petco, due to poor customer service on multiple occasions I will not ever bring my business back nor will I encourage any family and friends to either. A female with short bangs and darker multi colored hair, long fake nails (Wish I caught her name) is the most rude and degrading employee I've ever come across. Brought my daughter in to adopt a hamster which she was so excited for and she greeted us with the snottiest attitude for no apparent reason right off the bat. Ruined our experience and we in fact did not leave with a hamster because of her. Do not trust these people to educate you or do their job well when it comes to customer service. read more

This location for being a smaller store has just about everything, smaller staff but you can tell that they care about the animals and give their all! Definitely coming back again especially because they do a great job with customer service. read more

This is the second attempt I made to schedule just a nail clipping for my dachshund. 1) Their app would not allow you to schedule JUST NAILS BEING CLIPPED, which is all I ever need. 2) You can't reach them by phone. 3) I was close so just went there. They said we could see someone in an hour. I waited an hour, walking my dog in their parking lot and freezing in my car. 4) At the hour+10, they were still not ready. I asked for the restroom and they HAVE NONE. After my hour wait this was not cool. And it was impossible to even sit down inside, as they have no chairs or waiting place. I left and won't be back. read more

Looking at any store's betta fish sitting in those little containers is heartbreaking but this store actually had dead fish on display. Absolutely terrible. I don't understand how this is ok. read more

Petco - Dead fish - Pet Training Near Me - Kent, Washington

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Ann G. lied to me during Xmas of 2022 falsely stating that Petco requires elderly dogs receive a sign off by a vet before they are groomed. I left the groomers disheartened and confused. I decided to vet Ann's claim with Petco corporate and several other petco groomers. everyone I reached out to said the only requirement for grooming was a rabies vaccine. I shouldnt be surprised this was the only petco open for appointments after months of waiting. Unbelievable Ann from Kent Petco. If you didn't want to groom dogs you should have given me a heads up before I drove an hour to get to your store. read more

Ashley works so well with Teddy Bear and he loves to go to get groomed. She does an excellent job, and she also has good customer relations skills. When I bring Teddy Bear into the grooming salon she always has the paperwork work ready, no delay. I like Ashley's skill so much that I recommend her to others! Cheryl Jackson read more

This store is pitiful. They have items to be stocked on carts and pallets everywhere. The floor is disgustingly dirty and the shelves are half bare. The dog training is set up in an aisle with no possibility of getting to the items on the aisle. I walked out. My dog needs food but I won't get getting it from here. The manager and Petco Corporate should be ashamed. read more

Ann did a great job on my maltipoo. I brought her in and she was extremely matted. I explained that I wanted to keep her hair if possible. Ann explained that she would make every attempt but didn't make any promises. My puppy seemed to be really excited and pooped on the floor. I was frustrated and explained that behavior was unusual and she assured me that accidents happen. When I came to pick her up she was shaved down quite a bit but when I asked for pictures she provided them to me to show why she had to be cut down so low. I also arrived late and to make me feel better about the major cut she provided a cute bow to improve my pups appearance. read more

Nobody ever at the register. Plan to wait in line for 10-15 minutes for no good reason.

I have been bringing my dogs here for grooming for years. Now, we are told that our older dog cannot be groomed unless he has been seen by a vet within the last year. I made appointment over a month ago and was never told anything. Had I been told, in advance, this would have been done. You've lost our business. read more

Today was my first time being from Petco, or going to a Petco. I had already ordered online, and I was at the register waiting, I did see a lady struggling with her dogs and looking for something else so I thought she obviously wasn't gonna check out anytime soon. So I stood by the register waiting for employee to come attend me, but once the employee gets to the register he tells me that he's going to see me 2nd and her first. I had asked why and he told me I cut in front of the lady, then he told me to move aside so he can assist the other customer, because it's rude and inconsiderate of me to cut in front of other people. I told him I didn't cut her, and he just rolled his eyes at me, I honestly wanted to leave the store but I had already made the purchase. I wasn't going to just delay my kitten from getting her dewormer any longer, I lost a pet recently to worms so I am feeling very overwhelmed and anxious. Thought going into petco would've been calm and easy going but no, my voice was shaking when the employee asked me what i needed help with. I told him I made an online order and he just had attitude for no reason, he got me what I needed atleast and told me to have a nice day still...had a panic attack in my car, my partner was trying to calm me down, but woohoo my cat will hopefully feel better after this because I do not want to lose her. Just the whole thing was unnecessary, can even see the cameras but whatever. I never even experienced anything like that at Petsmart, so much for my first time at petco trying to save my kitten. read more

I will not bring my dog here to get any kind of treatment from the salon.i was watching them give a chow a haircut and that groomer was not kind to that dog and the young girl who was checking in for appointments was rude and mouthy very racist towards me.i decided to take my girl somewhere else for grooming .I do NOT recommend the use of the grooming salon at this location.i did not even want to add one star but to post this review they wanted at least one star.. read more

I just got out of petco, I want to say how great the service was and how nice the workers are. I want to also mention josh by name as he was the one I had the most interaction with. Hands down josh is the best, extremely nice and helpful, can't forget funny too! Thank you josh! Ruben is very happy with the service as well! read more

Petco - Dog - Pet Training Near Me - Kent, Washington

I love the location of this store, we moved to Kent a year ago and got a bearded dragon from Covington Petco and a couple months later ended up getting another beardie. I didn't even realize that the Kent location was right by target even though I shop there a lot I somehow missed it. Covington kept running out of crickets and my beardies love them. I was calling around locations to find cricket and got a hold of the Kent store who had plenty in stock I've been going there since and I got to say I'm a huge fan the staff there is amazing they treat you like family. I was having a rough evening tonight and the gentleman at the register I'll have to get his name next time really helped with my evening. I just want to say thank you keep up the good work it is noticed and appreciated. read more

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I was tasked with caring for a beautiful Black German Shepard after her owner , a life long friend passed a couple years ago. I live in an apartment so it's impossible to get groomers to do house calls.I took Pup to Petco as a walk in and Ann was fantastic. She checked us in in minutes, gave us some excellent advice and in no time had my girl looking as sharp as ever. I have an irradict wirk schedule so time off isn't conducive to making appointments. The walk in was smooth and the staff awesome read more

The only reason Petco is getting 2 of my stars is because I enjoy their selection.. sometimes. Grooming, 2 stars for effort. Customer service & overall well being of your pet- 0 I scheduled a grooming appointment 4 weeks ago, only because they were that far out. My appointment was for 2:30pm. I 3 calls back to back at 10am, asking if I can reschedule for 2 weeks out because they didn't schedule enough staff for today. Irresponsibility on your part does not count for an emergency on mine. Simple as that. My pet was dropped off 30 min early per their request to still be able to groom my animal that day, like it was a threat. Immediately upon pick up, my dog pees on the grooming floor. Which he has never done inside since being a puppy. I ask for a paper towel to clean it up, as a respectful pet owner would do. The groomer says "I guess i'll clean it. I do it all the time". Fine, suit yourself. I walk to the counter to pay & my dog pees again. I apologize more & offer to clean it. They then tell me to leave it. I walk outside & immediately take my dog to the bushes, where he pees another solid 30 seconds. Which at this point I am wondering why he peed so much in the last 5 min? There's only one logical explanation, Petco employees do not have the respect or common decency to take your pet outside to use the bathroom in the 3.5 hours they're their getting groomed. So so sad. I will be resorting to mom & pop groomers that genuinely care about my pet & don't just have a revolving door of employees. Some people's pets are their child. Treat them so. read more

Efficient and dog always groomed well. My dog very curly hair, doesn't shed. He is a Doodle and weighs about 70 lbs.

Calling corporate and making a formal complaint. This is the 3nd time I've had a negative experience with this petco. I understand short staffed (I spent years working retail) and I understand bad days. I have just had enough of this location. The grooming department is incredibly rude. Brought my dog to get her nails trimmed. Was ignored for 10mins. even with attempts of trying to get their attention. I was only acknowledged when I decided to leave. I couldn't get the attention of the 3!!! 3!! Employees working in the grooming department. Because of Covid we haven't had a regular vet visit. Our rabies shot had lapsed. No biggie... it's in their right to deny the service but to be rude, condescending AND make the 3 customers wait unnecessarily?! I'm taking my business elsewhere. read more

Went to buy a some things for my fish tank, the website said it was in stock, the two associates working today said they can't find it and didn't bother giving it a proper look, then said go to a bigger petco store. Then I asked to buy some fish, they wouldn't sell me fish because I don't have the right sized tank, I told them I have multiple fish tanks and will move the fish to a bigger tank, they refused to sell me fish. Extremely rude and the store is a mess. Nothing was where it should have been, there were dead fish in the tanks and they're worried about the size of my tank. They have no idea what they are talking about when it comes to aquatic life, nor do they care to keep the store presentable. Petco should find new associates ASAP if they want to keep that store around. read more

The day before my grooming appointment, which I waited for weeks for, I was called and told that one of my dogs actually needed a letter from the vet stating that she was oaky to be groomed due to her age (16). Thats fine, but you don't call the day before. My vet wasn't available and my dog hadn't even been seen in quite some time so I would have had to take her in. Poor process. Now I have to wait weeks again to get them in someplace else. This info should have been given to me when I scheduled my dogs (or at least NOT the day before). I have heard bad things about this Petco and now I see what people are talking about. Definitely won't be going there. read more

Called ahead about self service dog wash and was told it was available until 7pm. Rushed home from Seattle to make it around 630. Just so happened that I was with a Petco employee from another location. The dog groomer went home early and so we weren't able to wash the dogs. Rushed home for nothing. Made a 30 minute trip for nothing. Petco you are LAME read more

Very disappointing. Any place that has dying or sick animals (fish) should not be called "Pet store". That is not how pets are treated. When I went in there to look for items for my dog - I saw a bunch of Beta fish in plastic containers in various states of dying to already dead. Horrifying! Shame on you Petco! read more

Browsing in the Kent Petco, I saw the shelves of "beta" fish in small containers. As I got closer, I could see several where dead or in a state of dying. Very disturbing never mind poor business. Gawd knows how they treat the other animals there. Very sad. read more

If it was possible to give this place no stars I would. Do NOT get your dog groomed here. The old hag that groomed my dog CUT my dogs inner back leg. I had to rush her to the vet to get her stitched up. Besides her injuring my dog, even though she didn't finish grooming her, the grooming she was able to do looked like crap. If you love your dog, DONT go to these inexperienced groomers. They might lose their leg if you do. read more

Love this place!! My pup does too. They have literally everything I need for Milo, ranging from organic/natural foods, treats, toys, etc. It's a one stop shop and then some. I also got Milo's nails clipped here as well - with your Pals card, the first time is free! It only takes about two minutes, so I'm sure once I have to start paying for it I'll be salty lol. But huge shout out to this Petco for hiring Rollin, he's an amazing manager. He stayed and talked with my boyfriend and I about what kind of diet we should be providing for our new german shepherd and didn't care how many questions we had. He literally took us from aisle to aisle stating the pros (and cons) of different brands and answered any questions I had about what kind of bowls/brushes/etc. I should be buying. Without a doubt, we're gonna be here at LEAST one a week. read more

***update***Wow,they're expensive! i would give them more stars but i had to give them Petco along with my savings from my bank account and my life insurance policy, all for an extra small puppy harness... wth. I don't know if their overhead is why they are so expensive, but this is def the animal version of Whole foods. Sheesh! I recently got a 8 week old Malitpoo and had to go pick up some items for him. I literally was able to find majority of my pups items at the Ross store 2 or 3 doors down. I found an XL kennel in ross for $54 and that same kennel in petco for $160, how in the world is that possible. I bought my little pup an XS harness and even that was $18 and the leash was another $10 . jeez! I will try to shop around and they will be a last resort . good thing- the staff is friendly and seem very knowledgeable on pet care. They def have all your pet supply needs you just have to expect to spend a $$$. overpriced. overrated. good location. ****Update 11/15/2018 *** My little Baby checkers is a few months old now and I did take him to Petco to get groomed. I saw an ad for a discount on grooming services, so I took him there because it was convenient. I called to check on him a few times over the course of hours they had him and they told me that he was a busy little guy and was moving alot. I shed a tear when I picked him up, he looked cute but I was def convinced the dog i picked up wasnt mine. My little fluff ball looked like he belonged to a 75 year old woman. They did a great job on the haircut but since I am so used to him being a big fluff ball, seeing this small shaved dog that looked like he was growing a mustache freaked me out. Lol. The grooming was about $85 and he was there for several hours-you have to drop your animal off and return later to pick them up. Good job considering he was moving alot and this was his first hair cut. read more