Alyce does the best job ever! Our old, toothless rescue miniature schnauzer hates being handled but Alyce is so patient Gracie Lou always looks beautiful!! read more

Customer service here is definitely not a top priority. I've seen employees hanging out together in the middle of the store every time I go, then have to wait for a cashier or go find one to purchase my items. It's in a poor location so I don't think it'll be around much longer. read more

I called to inquire and possibly schedule my dog to be groomed. I had waited on hold for an extremely long amount of time. Someone eventually answered and explained there were only 2 groomers. I then proceeded to wait again. Someone picked up, but didn't answer and was having a conversation with someone. I'm not quite sure they even knew. It eventually when back to the hold status. I eventually hung up and made an appt elsewhere. read more

White lady with purple colored hair is very talkative and she has a horrible attitude. Just went in to get a couple fish for my tank. Did my own research and I knew what I was doing. She gave me some sarcasm and tried to sell me more expensive stuff and expected me to grab it rather then just bagging the fish that I came for. (Already have supplies at home) Later on caught her whispering to her co-worker about me and when I looked at her she stopped whispering and walked away.(mind you she was looking dead at me so it's obvious she's talking smack about me) I said thank you after I paid for more than 200 dollars and she just stood quiet with an attitude all on her face. Not coming back. She's definitely a "there's more than two genders" type of girl. Steer clear of her! read more

Older caucasian woman following me around as if I was going to shop lift, obviously profiling me. I got extremely uncomfortable so I left. Small store, limited selection, overpriced stuff. read more

Came here to buy a gold fish, a woman then told me i had to buy a 110 dollar tank for a 3 dollar goldfish. Even though I've had a goldfish that lived in a gallon bowl for 12 years. Gave us lots of attitude and proceeded to ask us if we were even 18 (we are). She was condescending and rude not planning on coming back. read more

I've been bringing my dog here for several months now, but yesterday was her last time, my Queenie was almost bald when I picked her up, I asked for facial hair around her eyes so that she can see, they cut off all of her hair,including her eye lashes, she gets the same cut every time I don't know I think they were just trying to be funny by cutting off the eye lashes I didn't notice that until I got home , not worth $51.00 to have your pet mistreated, and to not do what you ask them to do so call spa treatment. you get a big fat 00000, If I did't half to give one star to post my review petco you would get no stars from me. read more

The store and staff itself is great for the most part. For the grooming department they did an OK job. My dog really needed to be groomed so Petco was my last resort. I've never been to a corporate place before but the whole time I was anxious and wasn't impressed. Service was very scripted and not personalized to where they would stand out from other businesses, therefore I wouldn't come back. The groomer was late, it took 4 hours on a small 9 lbs dog and it was very uneven. I've never seen my dog so quiet and unhappy. read more

I took my dog for to get groomed for the first time, I had adopted him 8 months ago and wanted a full grooming experience. Made an appointment , three hours later he was done, he smelled good, his nails barely looked shorter if at all. Exactly three days later he has kennel cough, he has a deep honking cough, throwing up white sputum, all the signs of kennel cough when he was perfectly healthy, not immune compromised dog before took him in. I won't take him back, three hours for a routine appointment is too long and the hygiene must be lacking. read more

Worst phone customer service is basically a waste of time trying to call tried to get thru to the groomers say on transfer for over 10 mins hung up and called back tried customers service same thing just a waste of time ....... read more

The groomer took great care of our Labradoodle. He was gentle, patient and did a wonderful job. My wife chose a rather short cut for Loki; but it turned out very nice. Because Loki had not been groomed many times in his three year life, he was a little tense. The groomer- I am sorry we did not get his name- was just what Loki needed. We will be back. read more

I brought my puppy here for puppy school levels one and two. The trainer was very friendly and patient with the dogs, and gave practical advice for working with my puppy at home. My dog is now well behaved thanks to her :) They also have a wide selection of dog supplies (toys, treats, food, leashes, etc.) and it appears they have a similar selection for other pets as well. All the employees are friendly and helpful. read more

Customer service is wonderful but the prices compared to any other store (including mud bay, target and petsmart) are obsurdly double the price or more! Not shopping here again unless a dyer ER, which probably still won't occur!! read more

Ann in grooming did a great job for our 2 Pomeranians. They were beautiful. Thank you Ann.

We have been taking our dogs to Tina for several years now. She is great with our dogs and she does a great job. One of our dogs was abused before we found her and she is very skidish around people, but Tina makes her feel comfortable every time we bring her in. Spunky and Chimi will continue to come in to see Tina. Don't know what I would do if Tina was to ever leave. Thank you Tina! read more

I was hesitant to bring my dog poodle here because of bad reviews but I was pleasantly surprised...Tina did a wonderful job and will be coming back. read more

They look for every reason to charge you money! Got my dog groomed and he's literally bald now. My initial total was supposed to be about $70 but it ended up being more than $100! My dog was all red everywhere and even the little hair that was left is uneven. The lady that took care of my dog was rude as well... Overall, not worth it nor happy with this at all. The store is fine, but definitely not the grooming!! read more

This Petco has experienced a steep downturn since it opened. The staff was once excited to help, but now seem resigned and lethargic. I also noticed at least 4-5 large urine spots on lower shelves and displays. I could go on and on about the ethics of buying animals like guinea pigs, ferrets, and reptiles from a massive company, but I won't. Suffice it to say that buying animals from huge companies that prioritize sales over animal care is... bad. (I can recommend lots of other, better places to obtain healthier, ethically-bred or sourced pets, if you want to know.) Lower-than-average customer service and staff knowledge base, questionable animal sourcing, not clean, not well stocked or faced. High prices on many brands. Would not recommend. They get 2 stars for having a decent variety of treats and foods. read more

The Petco in Morgantown WV has an excellent dog trainer named Josh. If you have a puppy, especially, you need to take the opportunity to pursue dog training opportunities with Josh. I have a 4 month old Golden Retriever puppy who was developing some bad habits. Josh helped me understand how my behavior influences how the puppy reacts. He utilized positive behavior to reward wanted behavior. Josh is mind and professional and knowledgeable in the skills necessary to help you socialize and develop your puppy socially. Thanks Petco - your lucky to have Josh. Because of this positive experience I know make all my pet need purchases at Petco. read more

Best groomers ever! You get what you paid for. My dogs went in matted. One can be dematted for extra charges whereas the other needed to be shaved. Dematting charges were reasonable too - $7/15 mins. Oh btw, this location does not have self-service dog wash. The other Kent location does which is very stupid in our opinions. Why would Petco open a new store and call it Kent Petco? They could've called it Des Moines or Midway Petco!! SMH!!! read more

If I could give 1/2 Star, I would! My dog went in for grooming today with Alice. I went to pick him up and there was an additional charge for using the scissors on my dog around his face. Uhmmm, excuse me, but isn't the $51 for "grooming" part of using the damn scissors???? I want to make it clear that, the extra charge is not an issue. The issue is that they didn't call me to let me know of this new extra charge. This is completely unprofessional!!! If you took your kid to the dental office for fillings, left them there and came back to pick them up and the front desk adds $30 to your bill. You'd be damn pissed you didn't get a phone call informing you of the additional charges. If I bring my dog in for grooming, I expect a phone call if there's changes to my dogs procedure! PERIOD!!! Petco in kent, Wa miserably failed at communicating and delivering professional care. I think the ladies there hate their jobs. I would too it I was 60 years old working at a pet store. The good news is, her tip paid for my dogs extra charge. #NotSorry read more

I brought my golden retriever in for a bath and we decided to go with a haircut, it was awesome my puppy got a Mohawk. I will always bring my pets to kent. Thanks petco family. read more

The staff here has always been really friendly and helpful when I've been in, which is a lot. The groomers have always been able to fit in a nail trim for my dogs when I come by. Dog training is great too. read more

Not impressed with the Asian lady groomer. She was told to leave the long tail hair and ears but she cut it. She put way too much boy cologne smell on my pup. It gives me a headache. She charged the unnecessary stuff we did not ask for nor did she ask us. Not going back there again. I gave it two stars because the store itself is fine but not the grooming. read more

My dog is a small short hair breed- never needs hair cutting so I take him in every now and then for nail trimming. One time I asked how much it would be for a luxury bath and they quoted me $50!!!!!!! For a small dog?! C'mon!! Went in today hoping to get the usual $10 trim. The asian lady tried to charge me $15! When I explained that last time I was in, the other employee charged me $10 for trimming/pad treatment, she said that employee was wrong and could be fired for not charging me extra. It's the little details that make or break a customer for life. I walked out and vowed never to return all because of one lady. Again it's not the money (even though $5 each time adds up), it's the negative attitude. If she said it in a nice way, I would have reconsidered. Sure I understand this one incident isn't a reflection of all the other employees at this store, however the store itself is what you would expect from a large chain business. Just so so. Yeah I'm sure the asian lady was just doing her job to charge for EVERY LITTLE THING, however I would MUCH rather go to a local competitor and show my loyalty there. (See my other review) If you live in Kent and are a dog owner, there are plenty of other options for grooming/pet needs. read more

I recently took my Bichon in for a bath and cut and Allison their groomer did an excellent job! It was the best haircut my lil Cujo has gotten. I recommend Allison at the Kent Petco. read more

This store took huge dive for worst. I was coming here for few years now and today (august 2015) I was informed by one of store associates that they will no longer do price match. Hmmmmmm, well they losing more and more customers now since their prices higher than PetSmart. Wow I cant believe it! Discontinue price match is like returning back to mid 80s... read more

i took my dog here to get groomed for the first time and they did an amazing job. cheaper than other places, and they did a little more than what was expected at no extra cost read more