Excellent communication and pool cleaning resulted in removal of stains and we now have a pristine…read morepool.

I have used Dolphin for 2 years for weekly pool service. They have been fantastic! On time,…read moreresponsive and did quality work.

BEWARE *** A couple years ago we hired this guy. He did decent work, we called him again a little…read moreover a month ago. He came out right away to give us an estimate on a new pool liner. With promise that we'd be installing in approximately 2 weeks. Since then, after he got our $2000 deposit, he has not responded to calls, texts, messages, nothing. Sadly we did not come to read his reviews before calling him this time since he had done work for us before. It's unfortunate that he would do this to anyone.

If i had to do it over again I wouldnt change a thing the way sSimmin Holes built our pool worked…read moreout perfect and we saved money using them that we used for the landscaping around the pool. the reature ii like the most is the remote control, its so nice to be able to press the button and turn on the light and the bubbles at night and see the pool from looking out the sliding glass door of the house while sitting on the sofa watching tv.

I had the pleasure of working with Larry from Calm Water Pools for the installation of our…read morefiberglass pool. He was amazing with helping us decide what pool, where to install, what options we should think about, safety concerns to consider, and educating us on being new pool owners. Larry has been available for questions about pool maintenance and guidance. His customer service is top notch. I would highly recommend Calm Water Pools!

When the pandemic hit, we were like--alright, let's bring the vacation to us. Called Larry at Calm…read moreWater Pools, and our journey began. What transpired was beyond our imagination. Our overgrown backyard and rickety deck have given way to an amazing stone paver patio, a in-ground, heated pool, and a hot tub. We added new landscaping, outdoor furniture and a white fence around it all and voila--what a friend called "Shangri-La!" Larry and his team did the whole thing--not just the pool. From permits to an end result that makes people go OMG when they see it...everything...done to perfection. Even when hiccups arose along the way, as they do in all construction projects, they were handled immediately and professionally. Can't recommend Calm Water Pools highly enough. Great company. Great people. Great results. For real.

I strongly advise potential customers to proceed with extreme caution when dealing with Wise Pool &…read moreSpa. In June 2022, I signed a contract for a residential swimming pool project and paid a deposit. The agreement was contingent upon securing financing. Despite repeated efforts over more than three years, I was unable to obtain financing and formally canceled the contract on December 15, 2025. No construction work was ever performed. In addition, I personally paid for all permits, permit extensions, and design expenses related to the project. Despite providing documentation showing financing denial and making multiple good-faith requests, the company has refused to refund my full deposit. They have offered only a partial refund, even though the project never moved forward and no services were delivered corresponding to the funds being retained. I was transparent throughout the entire process regarding my financing status, yet that transparency has not been reciprocated since cancellation. Retaining a large deposit under these circumstances is deeply disappointing and, in my opinion, unfair to the consumer. As of March 2026, this matter remains unresolved, and I am pursuing formal complaints and legal options to recover my funds. Consumers should carefully review contract terms and fully understand refund policies before committing to any agreement with this company. Monique

We haven't even purchased our pool yet but on Customer Service alone they get a 5 star! We were…read morewelcomed with a huge smile and great personality!! My son wandered outside and the lady helping us stopped talking to let us know, that's an added plus someone who cares about kids and not al about $$! We were very impressed with her knowledge and recommendations on the difference in pools. Again not trying to sell us the most expensive one but the best one for us! Can't wait to get the ball rolling

My pool pump had a major leak and was out of commission. I called ASP and within the day, they…read morecontacted me concerning the pump. After giving details of the problem, Aiden came by and looked at my setup and we agreed that I needed a new pump. Pump was installed with no issues within a week's time frame. I am very happy with their communication and coordinating during pool opening season. My new pump works well. I would highly recommend their services to anyone needing pool service. I will definitely call them in the future.

ASP was so quick to respond. I sent Michael a text after hours with a device that was cracked and…read moreleaking. Michael said turn the pump off and we'll get someone out to fix it as soon as possible. The next day before noon, someone had come by and replaced the leaking part and got my system up and running again!

One word: Wow! If you enjoy the feeling of knowing that your issues matter, feeling like you are…read moretop priority, almost as if you are their only customer, call Town & Country. They were surprisingly responsive and amazingly quick & efficient with their on-site service. They coupled all that with an incredibly kind, respectful and knowledgeable technician...could not be happier that I called Town & Country!! We look forward to working with them many more times in the future. Thank you, T&C!

My pool in Springfield, Va. turned out to look terrific. I want to thank Burton and his crew Fred,…read moreWard,Ric and the guys i can't remember their names right now. You guys were great you made me feel like part of the family i really appreciate that. I look forward in the future to have a long lasting relationship. I will definitely refer T@C to all my friends who are thinking about getting a pool Thanks!!!

I don't know where to start. They were terrific up until we signed the contract with them…read more 1. The project manager didn't show up when subcontractors were around, resulting in so much dirt being removed that we had to pay ADDITIONAL money to get dirt delivered. There was no attempt to even do a rough grade, just left sand and rock exposed to the elements resulting in the pavers to shift. 2. The install of the electrical equipment was put in facing the fence. My husband had to ask if we were expected to cut a hole in the fence to access it before they comprehended why it was an issue. 3. The filter was installed too close to the house, and it is inaccessible for proper cleaning and maintenance, even by a professional pool service company. When I brought it up I was told to completely decouple it from the piping to access it. Yeah, that's not how it's supposed to work. They then said the professional pool service company "just wasn't a good one" without even knowing which company it was. 4. The electric heater and wiring installed keeps tripping. When I brought that up, they just didn't respond. This was after they installed a gas heater knowing we didn't have gas to the house and that it was in the install notes to put in an electric heater. Don't worry, we got an extra $4,000 bill for that. 5. Following the installation of the filter and booster pump, they left it turned on and left running without the filter being engaged. When I reached out, they talked to me like I was an idiot until I took a video and sent it to them of the extremely loud metal on metal grinding noise that was coming from the booster. Looks like we get to replace that now. We are now working with a lawyer as they refuse to respond to us.

Find someone else to build your pool if you want good communication and follow through. I've never…read moredealt with a company that simply ignores and doesn't reply to emails, phone calls, or text messages from a contracted customer for months at a time. I'm still waiting for the winter cover I purchased and was supposed to be put on in Oct 2023, it is now March of 2024. I have very little confidence we'll ever get it. I also have little confidence the drainage pipe from the auto cover channel will ever be fixed. Without a doubt, the worst experience I've ever had dealing with a contractor.