Summary: Soma Tile (Lucas) is a partner through the process and his team is comprised of skilled…read moreand courteous professionals. I would not hesitate in referring them to anyone looking for bath and tile work!! Preface: Let me start this tale with some background. This project was not an exciting "Lets update our 20 year old bathroom and make it stylish and pretty". Instead the project started due to an undetected leak, the stress that comes from random water leaking in random places, and was filled with questions and concerns. Countless others "assured" me that this was a plumbing issue or just due to some neglected maintenance on a 5 year old new-install shower - and then wanted to blast holes everywhere to "find" the leak. At the same time, I did not want to rip apart a shower to then find out it might be plumbing and now a full on repair. I felt overwhelmed in making the wrong choice and doing 2 projects chasing my tail. Lucas walked me through all the typical scenarios that he has seen, leaning on the most probably is a structural fail of the shower system and then did a methodical exploration. A couple hours later and a minimal demo, he confirmed that it was in fact not plumbing related and was def. a failure of the shower system -- and walked me through what it would take. Once his team was onsite, they were focused - creating a whole "clean room" at the entry to the bathroom. 1 day demo, 1 day water-proof, 2 days tile - all while providing the proper time for dry-out and leak testing between steps. Lucas is a perfectionist, being critical on the most minor details -- which to someone that also strives for this level, but has no idea what they are looking for, was very much appreciated. Additionally, he has instilled this value in his team - that are true craftsman with their skill. Each step of the process was walked through, discussed, and made sure we understood the task, goal, and expectations. This is why I say Lucas/Soma Tile was a true partner in this project, as it wasn't a fun project -- it was an overwhelming stressful start where Soma Tile helped take some of the burden and concerns off our shoulders and work it through with their own expertise, experience, and dedication - ensuring every step was executed with precision. Soma Tile knows their craft - Lucas is a partner, his team are craftsman. Huge Thanks to Lucas, Jesus, and Miguel -- not to forget Jose who magically appeared on the last day to leave the place spotless.

What an amazing job Lucas and his team did on my bathroom tile! To begin the project, floors,…read moresurfaces, etc. were protected from dirt and dust that can occur during tile installation. Lucas patiently reviewed design options with me and provided insightful guidance throughout the install. The attention to the smallest detail, combined with the use of a laser to ensure straight lines of tiles was impressive. No detail was overlooked! The color selection of grout was carefully coordinated with the tile. The workmanship is OUTSTANDING! The team demonstrated the same quality standards as they grouted and cleaned the tile repeatedly. Upon completion, Lucas, and his team cleaned the bathroom, and their work area. Soma tile was on time and a pleasure to work with! They truly are craftsman and take pride in their work. I would strongly recommend Lucas and his team.

Great price on solid wood flooring. Helpful friendly staff. Ask for Brian. Knowledgeable and very…read moreaccomodating.

I can't say enough wonderful things about Adina! From the moment we walked into the showroom, she…read morewas incredibly patient, kind, and genuinely interested in helping us find the perfect tile for several different projects in our home. She took the time to understand our style, budget, and needs -- offering thoughtful suggestions without ever being pushy. Her eye for color and texture helped us create beautiful combinations we never would have thought of on our own. When the stone I'd been looking at for years got discontinued before I ordered, she suggested I go to the showrooms for the specific tile companies to find a replacement which was just the solution and I found just what I wanted! What really stood out was her warmth and professionalism. Even when we changed our minds (more than once!), she remained upbeat, encouraging, and focused on helping us make the best choice for each space. Thanks to Adina,, we now have stunning tile selections that bring our vision to life. If you're looking for someone who truly cares about their customers and makes the process enjoyable from start to finish, I wholeheartedly recommend Adina!

I hired Punch List in fall 2024 for a bathroom remodel and paid a 30% deposit. After a site visit…read moreand months of back-and-forth, no work ever started. Instead, I was asked to pay nearly $3,000 more--before anything had even begun. I canceled the contract per its own terms and requested a refund. Since then, I've sent multiple emails, certified letters, and even a legal complaint draft. No response. No refund. Nothing. I see from at least one other post from March 2025 that I'm not alone-- Mike W. on Yelp described almost the exact same experience. Same timeline, same silence, same result. This is no longer just my story--it's a pattern. I've tried every private channel to resolve this. Posting here is a last resort. I'm still open to resolving this professionally, and I'll gladly update this review if that happens. But for now, I want other homeowners to know what I experienced.

Update: (To anyone who has had the same problem, have we…read moreconsidered a class action lawsuit? There is a lot of 1 star recent reviews.) They charged me 2 cabinets that are prob worth over $2k. They charged me for a backsplash that they never included in the cost. My kitchen is not finished. Estimates were in march, they started in May. It is now July and the last worker was prob 3 weeks ago. They are now ignoring my emails. DO NOT HIRE THEM.

These folks are helpful…read more I have a bathroom to tile. I'm trying to match a traditional color but want to use some tile to make it pop. Large selection and helpful staff. Look for the red and yellow tags to give your budget a break.

As first-time tile buyers we were pretty unsure. But the staff at Tile Shop were all of them super…read morehelpful. They not only explained things to us, they handled our questions over the phone, and helped us when our delivery arrived. They even spent extra time making sure we got what we needed. No complaints, very satisfied with service and product.

Radek was quick with a quote, easy to schedule and offered advice on materials. On the day of…read moreinstallation he was prompt, prepared, and worked efficiently. He did a beautiful job installing our backsplash, we absolutely love it.

Very responsive, came on time, did excellent work-making our shower look like new…read moreKept the workspace clean and completed everything in a very timely manner Would certainly recommend him and will work him again at any opportunity

This store manager is NUTS. He does not allow any employees to communicate or talk to…read more customers. The employees will state, "I am paid to be here, not to work!" So a customer spends alot of time to wait for one person and the manager is that only person. He is rude, nasty and unknowledgeable. Floor and Decor must be on the way to closing all their stores. They work with a new contractor for 2026. Installations made easy. Avoid them too. . Avoid this nightmare company. They claim they have 50,000-60,000 employees not independent contractors. They have 1000's of supervisors but cannot connect to one. I believe this company is an absentee owner with his airhead daughter working the phones. They know nothing, they can not find anything, and why Floor and Decor does not vet them is unknown. They are a waste of time. Hours spent just having them look up a work order that the girl has no training and does not know what they do. The claim all their installers for plumbing, tile, flooring, counters, etc are their own employees and not independent contractors. I believe they are 100% fly by night, take advantage of the consumer. Avoid them. It also appears they have multiple addresses and phone numbers, the sign of a 100% scam company.

I picked some tiles at this F&D location on Oakton. Easy to see from the street, easy parking. A…read morefriendly staff person greeted me and directed me to where I could pick up the order. My order was picked and helpfully placed on a wheeled cart. I brought out to my car, almost dropped a box of tiles (whoops!). Very helpful!

I cannot speak highly enough about Nathan's quality of work or him as a person. We got quotes from…read morea few people for the installation of our backsplash but meeting Nathan sealed the deal for us on who we wanted to work with. He was attentive to our needs, responsive to our questions, and put our minds at ease. He was the man for the job. He installed our backsplash for us in just 2 short days, and it looks absolutely incredible. No one could have done it better than him. A great value for money as well as this installation just looks absolutely fantastic. In addition to the tile installation, he is very skilled at all kinds of general jobs and issues around a home, so he took a look at a few other items and helped us with those including fixing some areas of our cracked ceiling, repairing some drywall around our circuit breaker, painting our kitchen ceiling, and even adjusting our kitchen cabinets and doors so everything fits beautiful. His set of skills is limitless! He truly is the best man for any home improvement job. Give him a call today, and your job will be done quickly and incredibly professionally soon! Thank you so much, Nathan!

I am renovating a two flat in Chicago and the floors were in terrible shape. I really didn't have…read moreany contacts for work in the city and Nathan was quick to reply to my request for a quote. He was extremely responsive (unlike so many others!) and was able to give me an estimate and start the work quickly for a very fair price. He even helped me with the kitchen demo/removal in order to finish the floors. They turned out better than I even imagined!! He was very knowledgeable - offering advice and suggestions. So professional - we will be using Nathan for many other projects. He is helping us turn our house into a home!!