Paid more than 50% over quote.
I arrived at my rating of a 3 based on the average of the following: Tiling contractor - 5, Construction contractor - 3, Electrician - 5, Punch List office - 0
We went with Punch List because of the good reviews we saw here. As well, I understand that unforeseen issues happen and other projects may cause delays.
Price - We have a larger than average main bathroom (about 150 sq. ft.) with this being a gut remodel. There were elements of this project that were complex, mostly due to the plumbing, added electrical and jetted tub installation so when we initially received our quote, we were really happy with the price. However, the night before the start of our project, the company owner contacted us and told us that the quote was much lower than what it should have been priced. So, we were offered a few options, one being that the company forewent profits and charged us only half of what the difference of additional amount should have been. This was an ADDITIONAL $5000. We agreed to this because we did not want to start the process over with another company and we had waited 5 months with Punch List to begin the work after signing our contract. We paid for everything as requested by Punch List.
The construction contractor arrived and initially, was really great and would have given him a 5 if he was consistent. He was professional and very communicative. However, as the project languished on, I think he was ready to be done and we had to call him out on some work that he tried to pass off as correct (which it wasn't). He later fixed the issues though - however with these things considered, he slipped down to a 3.
The tiling contractor was Rico and his son. We had large format tiles installed in our shower and a couple of walls. These guys were amazing - very polite, friendly and had great attention to detail.
Both contractors were very good about our involvement to be sure our design was carried out as expected. I feel we really collaborated well.
We had all of our tiling materials and fixtures at the home, well in advance of the project. The custom vanity, jetted tub and toilet were delivered to Punch List and they delivered those items part way through the project. We used a separate vendor for the vanity countertop and backsplash.
Our tub was a bit tricky on the install and we incurred additional costs here on top of the price increase mentioned above. ANOTHER $2800. Neither did we nor Punch List anticipate the need to create a remote service access area for the tub motor. Thankfully we were able to have it located in our bedroom closet which backed up to the bathroom, but since the tiling had already been done, the service items still needed to be fed under the floor which involved a partial demo of our dining room and powder room ceilings on the level below to accommodate this work. This was the reason for the additional $2800 cost. I think the extra costs could have been avoided had there been additional assessment and planning by Punch List and having tub delivered to our home prior to the tile installation to ensure all measurements and requirements were completely understood.
So now we come to the office. When we got a response from them, they were usually respectful and pleasant in all of our interactions. My reason for a low score however is due to the inaccurate pricing, project management, communication and delays. Our project manager was very polite and offered us some excellent solutions for our project. However, we only saw him 3, maybe 4 times during our project. It was anticipated that our project would take 3 to 4 weeks. Project started a week before Thanksgiving, so with the holidays, the project took 7 weeks plus another 2 for some specialty glass we needed. We were told a few times by Punch List that our construction contractor would handle items A through Z, but when we asked him directly about some of those items, he said it was never communicated to him. As well, we had at least 3 delays on our project where our project sat for nearly a week with no progress. Our construction guy was pulled off our job to handle issues at another site. As well our tiling guys were held up due to another client's change as well as Punch List sliding in another tiling project for the time slot we were due to have them here. As I mentioned, I realize unforeseen things may happen, I just feel like Punch List could have done a better job at managing our expectations. I think also they kept accepting more and more projects without having all the teams needed to fulfill them in a timely manner.
Punch List has one simple remaining item to handle - which they say the construction contractor is supposed to handle. After a few more attempts to get an update for a timeline, crickets.
So, even with this information, I am happy with our finished project just the journey to get there could have been a lot better. read more