MSI Hayward has got a really great selection of products, and their showroom and slabyard are really well laid out. Note that the entrance is not on the Costco side of the building, so be sure to park on the other (left) side of the building. Yesenia has been a fantastic partner as we've worked with MSI over the last several months. After our quartzite slab unfortunately arrived at the fabricator damaged, she reached out to us proactively with a backup solution and photos. (We were told quartzite is super delicate, and hard to guarantee it stays in good condition with all the moving and shifting.) Fortunately, we were able to assure the fabricator had a quality slab of the selection we wanted without delaying our construction project further. Thanks for your help, Yesenia! read more

Definitely a premium level store, I found them after I saw a slab of quartz we really liked at a local countertop store. I googled the name of the quartz and the MSI showroom popped up. MSI does not sell direct to consumer, they have great customer service without pressuring you to buy anything. So you can browse around without anyone pestering you or trying to sell you on something, but you will need to flag a person working there if you have questions. They give good general advice on their products and also some design recommendations. They don't give any advice on installs, etc., but will refer you to your contractor. I was surprised at how large the showroom was and the selection of products. I was looking specifically for quartz countertops but they had a lot of other products as well. There showroom is well organized and not cluttered, viewing countertop slaps was very easy. Finding samples of slaps was not as easy but was not really hard either. read more

An appointment was required by this business for a visit to their showroom. The appointment setup was elaborate right to the point of entering the showroom floor. Even though a salesperson was assigned to us they disappeared after answering a few questions and never came back to us as they were with other customers. Having no one to answer our queries we left! The natural stone slab selection was superb! read more

It took me forever to get an appointment go here. I called 4 times (in the lapse of 2 days) and they always told me they would call me back to set an appointment. They never did. I was finally able to get a call back when reaching them out on the chat. Tina called me and she told me there was an appointment available Monday 9am. I told her I needed to talk with my husband and I'd call her back to confirm. I did (2 minutes after) but I hit the voicemail. I left a voicemail saying that I was confirming the appointment and asking her to call me back to make sure it was confirmed. Again, she didn't call back. I went to MSI on Monday and "big surprise", I didn't have the appointment. I live almost an hour from the location so it was super disappointing. People there were able to squeeze in an appointment, (that's why I'm giving 2 stars) but once there I was constantly trying to get help but everyone was busy. I felt like I was asking favors all the time. I ended up spending 2 hours there from a visit that could have been 30 min. Selection was ok, not as great as I thought it would be. read more

Staff couldn't be more helpful. They checked us in, showed us around, allowed us to explore at our leisure, checked on us, let us use a sample cabinet for color cues, and explained their showroom to us. An excellent source for slabs. read more

MSI - Slab, name card, and sample cabinet - Building Supplies Near Me - Hayward, California

Loved Rita. She was incredibly helpful and certainly knows the ins and outs of the industry. Saved a ton of time. Going to place my fabricator order on Monday. read more

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They are so rude lol. I highly don't recommend going here. The staff does not know what they are talking about. They did not even know what terracotta was. They also try to force you to make a sign in account with them before even entering the building. No thanks I don't want you to sell my information or spam me with notifications. read more

I have a mixture of feelings when comes to reviewing this place. My contractor referred us to check out for our landscaping materials here. We were very excited and overwhelmed with the various stones in their showroom. Their staff were very helpful and friendly. They helped us by showing us. We spent a good time selecting the materials we like. Here comes the issue when we found out our choices either discontinued or not in stock. Lead time 5 weeks or beyond and resulted to delay of our landscaping project. The MSI agent whom my contractor went to also got confused with their inventory system. It showed available but when they ordered, they receive unavailable confirmation that resulted to more confusion. Due to interest of timeline, we had to go with other tile vendor. Make sure you ask if the materials are available in the system the very first thing. Then check if they have the size you're looking for. Lastly, prepare for alternate choices. read more

I love the show room here. The place was beautifully done. It was huge. They had great selection on tiles and slabs. You can go through there stock pile and select the slab you want. Service was great. They will provide you samples for bring home to try out. read more

Worst experience. Showroom is actually nice and lots of options but they ended up giving our slab to someone else. We purchased a slab in March 2022 in advance of a remodel. Our contractor's fabricator went to pick it up today and was told it was sold to someone else. Tried calling their contact number but it goes to a call center where nobody knows how to help and just regurgitates a script. Imagine needing your material which you paid for and secured well in advance only to be told, woops, it went to someone else. Horrible customer service options and overall bad management. Never again going to MSI. read more

Big slabs or quartz! Lots to choose from. Hanna let us look at the actual slabs that went into our project (we had to wear hard hats in that area of the warehouse). Another company cut and installed the counter tops. There were no bad surprises. The counter top is great so far. read more

Service with MSI was great. I've gone there several times and this time was for my kitchen. I was working with one of their partners and everyone was helpful in selecting stone and placed it on hold with them. I did not give a five because I should hope they get a consumer side to just let us buy. Also pics are hard to really tell but they are great at bring the slabs up to see the stone. Also, the lighting in those places are awful and you don't get a good sense of the stone's actual colors. This was worth the deduction of a star. BTW, every warehouse has bad lighting. Sometimes the colors are darker than they really are. read more

Very nice showroom to visit. The team members at the Front Desk are very helpful and accommodating. We found what we needed for our bathroom upgrade. read more

If you are looking to remodel your kitchen , bathroom or change out your floor or patio this is the place to go. The showroom is to date with all the trendy looks as well as traditional. The slab yard has quartz , quartzite, marble & granite. This place will not disappoint. read more

Amazing showroom that's extremely clean and "shows" very well! Was looking for ledger rock panels and coping and found it before we entered into the showroom on their front patio. We knew we were at the right place. Maria was excellent offering good design advice and most importantly had a fun and upbeat personality that goes far in sales! We will be buying our selections from MSI and highly recommend a visit! read more

They were delivering broken pieces of material, I understand that could happen but it was above average, it doesn't look that they care so much about it. Right now I have an exterior deck exposed with no tile and I was promised that my material will arrive today between 8 am and 12 PM , We schedule the entire team already waiting at the job site and outside the store based on what they told us and now they saying that it will not arrive today maybe on Monday. Huge disappointment!!!!! Just lost a customer and probably more in the future. read more

wonderful organized showroom and outside examples of pavers, rock, travertine, wall fountains made from their products and even patio chairs to sit in while you are deciding. Great customer service too with my own rep taking me around to show me various examples of what I was looking for and brainstorming with me on ideas! Very pleasant experience! They also carry a small computer and can check stock and pricing at the same time, so no waiting!! read more

It's is great working with the knowledgeable staff and the variety to choose from along with great price points, I don't see why I wouldn't wanna go to for all my home improvement needs. I highly recommend MSI. read more

We were warmly welcomed and once we registered, we were allowed to walk freely though the large showroom and warehouse. We actually ad 2 different employees checking on us throughout the process. We never felt pressured. We were given a paper quote to give to our fabricator to order our slabs. Beautiful materials, great staff and service. We will be purchasing our quartz slabs form MSI read more

Upon entering the showroom we were greeted with a friendly hello and had our temperatures taken. All of us were in masks and they had hand sanitizer throughout, following all safety protocols. The showroom is beautiful. After walking around the facility a few times with our contractor, we fell in love with our quartz slabs. They were patient with me as I had them pull out a couple different choices before I opted for the two. It was a big purchase so I wanted to make sure I was making a great choice. Everyone was professional and were there to help us with all of our questions. We can't wait for our new kitchen remodel to come together. Thank you MSI read more

we bought our stone for the kitchen here. you need to go through a contractor but it's worth it. Huge selection that we didn't find elsewhere. The others were just cheap stuff made in China. read more

My contractor (the owner of EOL BUILDERS) Referrals us to MSI, we find the exact tiles and countertop we always wanted. Rita was very helpful, we're so happy to be referred by this amazing place. The price is reasonable. Materials arrived after 6 days only. read more

MSI - Building Supplies Near Me - Hayward, California

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I have visited many stores for help with countertops and backsplash. MSI superseded my expectations! Brent was very helpful and knowledgeable, and spent many hours guiding me through options and giving me samples. I highly recommend MSI and Brent! read more

Amazing experience with brilliant MJ leading us to the best decisions. excellent product selections well displayed. Thanks

Went in to look at some granite. Didn't realize we needed an appointment. Was able to make one and come back in 1 1/2 hours. Signed in and a Latino lady with long blond hair took us back to the showroom. She pointed us in the direction said that she would be back in 10-12 minutes. She never came back. We left after 1/2 hour. As we were walking out front, she was at the front talking with her co worker. As we were walking out, we said it would've been nice to have some help. She offered a bit too late. Not a good experience for us that have never done this before. read more

We loved everything about MSI. We've been to about 6 or 7 stone and tile places over the last few weeks, and MSI was by far the most professional, with excellent customer service, a beautiful selection that was well curated and not overwhelming, and there is someone to help you with whatever you need, from the moment you arrive through to needing samples or other information. We highly recommend them, and so does our contractor. Thank you, MSI, for helping make a stressful situation with lots of decisions to make feel doable! By far, this was the nicest experience we had overall, both in terms of how product is displayed and how focused on and committed to lovely service they are. read more

Maria Saldivar and her team were fantastic. They helped me select tile and explained everything thoroughly. The showroom was very nice, laid out well and a great selection. Worth the trip. read more

Our MSI sales rep, Aurora, was outstanding. She was thorough, knowledgeable, but most importantly, very friendly. This was not our first experience with MSI and will definitely not hesitate to return for any future projects. read more

The selection is unbelievable and the staff is very attentive. Great place to do your next remodel.

Great selection and well displayed showroom. Employees are attentive and knowledgeable. Grab a complimentary latte, a clip board and start shopping. read more

Mitesh (I believe that's how you spell his name) was awesome. So helpful and answered all my questions, found me all the samples I requested and even gave me some advice on which products to use for my project. My experience was great, thanks to his help. The showroom is big and clean. Great place to go for ideas. read more

fantastic experience to work with MSI representatives and they are so friendly, available as always to assist us with our questions, provide us with the samples... read more

The manager, Vanessa Gonzales, is so patient and helpful. She went out of her way to make sure we saw everything. We showed up at 12:05pm on Saturday (they close at 12noon) and she took her time to walk us around and never rushed us. We built a house and needed a lot of materials and were unsure of where to buy them. After this experience, we bought all our countertops here. The product is great. Go and see Vanessa. read more

Update: after my recent review, MSI reached out to me to understand what happened, and worked with our contractors to offer a small discount to make things right. I appreciated the follow-up. We ended up getting our tile and stackstone from MSI, so it was nice of them to help make things right. read more

I had a sample of a piece of Quartz that I was in love with. When I went to the showroom to select the slab, I was so disappointed, as it didn't achieve the look I wanted. Susanna walked me through the warehouse so I could see all of the slabs in their entirety. I found several others that I liked and she gave me samples of all of them as well as prices so that I could be totally informed. Everyone in the showroom was cheerful and attentive and they have an amazing inventory. I am so glad I made that long trip. read more

Outstanding selection and range of flooring, countertops, and wall tile. Extremely well organized and displayed with some wonderful and unique floor designs on display in the showrooms. The staff are ultra helpful. Wonderful experience. Allow time to soak it all in. Can't wait to go back! read more

Customers matter to MSI. A special Thank you to, Steve Wantland for making my customer experience OUTSTANDING! MSI carries absolutely BEAUTIFUL products. If you're looking for amazing products for your home, kitchen or bathroom remodel, MSI is the place to go! I will definitely shop with them in the future! read more

Couldn't of had a better experience. From checking in at the front desk, to directing us to what we were shopping for and finally placing our order and purchasing our quartz counter tops. Very organized, clear communication between departments and beautiful showroom. read more

Went to visit MSI with a client yesterday and was working with 2 associates Brandon and Susan. They were both very helpful in getting slabs out to view. Thank you read more

I do not remember the name of the sales person who helped me (hard to chit chat with masks on) but I was greeted immediately when I walked in. I had a list of styles I wanted to see and she walked me through the warehouse to see them all plus showed me more options in the showroom area. I found everyone to be kind and helpful. It is easy to feel overwhelmed at a place like MSI if you're not a professional (and I am not) so I appreciated the kindness and guidance and I searched the quartz slabs. read more