I wanted to share the most incredible experience my wife and I had at MSI when we visited their showroom to pick slabs of granite for our new kitchen countertops. We've learned from past kitchen remodeling projects how important it is to choose the slabs used for your countertops and vanities - the actual slabs can vary and look significantly different than the sample you see in a store. Because we are not contractors or remodeling professionals, we entered the MSI showroom with some reservations. We thought that it was unlikely that they would want individual retail customers walking through without their contractor. We were wrong! We were greeted by Victoria Todorova with immediate warmth, care and concern which has continued throughout our remodeling process. Victoria has even helped us successfully through some "bumps" with the initial fabricator we were using. Though we are only one small customer with one small countertop project, Victoria could not have been more gracious and helpful to us if we had been major contractors working on a large purchase. The process of going through the MSI warehouse and choosing slabs is both great and incredible. The array and variety of countertop and flooring options on view is amazing. We found it impossible to go through the showroom and warehouse without thinking about returning for our next project! When we do, we hope that MSI will be fortunate enough to have Victoria still working with them so that we can work with her again! read more

My husband and I went to MSI yesterday to look at some granite slabs for kitchen countertops. We also looked at backsplashes and floor samples. This company provides outstanding customer service from the moment you walk through the door. First, we were greeted at the door by a nice man who asked what we were interested in seeing. He escorted us to the granite and quartz showroom, where we were given hard hats for our protection. The place was incredibly clean, and we appreciated the fact that the slabs were laid out in rows to be easily viewed--not piled up on top of each other. And, the floors had like wooden railings to walk between so that people don't trip over anything. We were able to browse on our own, but the MSI employee who greeted us came to check on us several times. He had answers to all of our questions about different pieces of granite, and, if he didn't know right away, he found out. I also like that MSI has a very organized shelf system in the back that is labeled where you can get samples of the granite or quartz that you like to take home to view in your kitchen. We also spoke to another employee there, and he was just as friendly and informative. We checked out their kitchen backsplash and flooring samples, too, which again were extremely well organized. Beautiful place! Awesome customer service! Not many places provide such great customer service. Good job, MSI! And, THANK YOU! Regards, L. Pastro read more

I went to MSi on Old Ox road and found a beautiful quartz. I took a few pics and left. I ended up choosing a granite from a fabricator who did not use MSI, but a few weeks after installation the granite had three hairline cracks which the fabricator agreed they would replace. I asked them about cost of replacing with quartz. He said it would cost a lot more but I had no way to know if this was a fair price. This is where MSI and Jodi get my praise: she was extremely helpful when I called to give her my scenario. I just needed some advice because I had no way of knowing if his price to replace with quartz was a fair deal or not. I appreciated the time she took to hear my sad account of my issue with this company and advise me. Their kind sales customer service is everything I wished I was getting from the other company who act like they can't be bothered to help me resolve a problem they created. read more

The granite slab that we selected at the Dulles location has now been fabricated and installed in our kitchen, and it's beautiful! The selection process was a very positive one. Using the company's online inventory, we earmarked 3 White Spring slabs for viewing. At the warehouse we were given prompt attention by Mariyan Stratev, who located and pulled the slabs for us to see. We placed 2 of them on hold and, after reviewing preliminary layouts made by our contractor, decided to use one of them. Our contractor, Washington Marble and Granite, had no problem obtaining the slab from MSI, and the whole process, from selection to installation, went very smoothly. read more

Today we visited the MSI Warehouse in Stirling, Virginia. We were amazed at the variety of countertop choices that were available for review, and everything was laid out in a very logical and helpful manner. There are actual slabs to see which really makes a difference. We especially want to recognize the assistance provided by Maura, the delightful individual who was so helpful to us. She did not hover in the background (which I sometimes have found annoying elsewhere), but was right there when we needed questions answered and sage advice. When we have a follow-up visit later this week, we will be asking for her help again! read more

Dear Neeraj Shah, We sincerely appreciated all your help and efforts to resolve our complicated situations. We have been very thankful for your hard work during the past few years. If MSI had outstanding employee award, Neeraj would be Employee of the month and year. His ideas of helping the business, increasing productivity and sales and keeping customers happy to be back to MSI is incurable. Neeraj is an asset to MSI team and we hope he gets recognition of all his hard work and time away from family he does for the company. Simin&Majid read more

My contractor sent me to MSI when his normal supplier couldn't delivery a product as promised. The showroom was spotless, well organized, and the staff were incredible. I was lucky enough to have Daniel, who was polite, professional, friendly, and very helpful. He walked me into the warehouse, offered me hard hat, and showed me the stock on hand -- and reassured me they could put my selections on hold for my contractor. Overall, I'd give ten stars if I could. I highly recommend MSI, their staff, their location, and their products. read more

Marwa's assistance at the front desk was truly invaluable. She went the extra mile by helping me select the perfect countertop for my project. Her expertise and patience in guiding me through various options made the decision process smooth and enjoyable. Marwa's attention to detail and dedication to ensuring I found the right fit showcased her exceptional customer service skills. Thanks to her, I now have a stunning countertop that exceeded my expectations. read more

Amazing huge warehouse with over 10,000 slabs to choose from. Very organized, very clean, nice bathrooms; even have coffee, tea & hot cocoa [which my girls LOVED & you're allowed to walk around the showroom with!] Jodi was awesome to work with & bent over backwards to find different lots of the same granite. Four steps above your average granite distributor. Easy location & Saturday hours as well. read more

We had a wonderful visits. Great show room with wonderful team, from greeting at the door to the end. Covid safety in place. Staff, Adeel Daniel and Aquisha were awesome. Aquisha was very professional,patient, gave good selection suggestions, and followed through with email and shippEd the quartz counter top and backsplash samples To our home. We were most impressed. Great team work. read more

I met my customers at MSI to look at slabs for their kitchen. Muhammad Barakat was the employee that helped us that day. He had great customer service and was able to take care of my customer. Any questions that they had, Muhammad was able to answer. If anyone else goes to MSI they need to ask Muhammad to help them with their needs. read more

I enjoyed visiting MSI, there showroom is organized and there staff has been very helpful especially there CSR Marwa. She's been extremely helpful and patient with me. She walked me through the showroom and also showed me big slabs of the quartz. I had an amazing experience at MSI, makes me excited for my renovations! read more

We have been working with MSI for many years. Through these years our favorite customer representative has always been Dilhan Kesincan. She is very helpful. She always responds in maximum 24 hours. She solves many problems before they occur. We can confidently say that we at Nv kitchen are pleased to work with her. read more

OMG what a great place to go. I never had to ask for help, the staff was extremely curtious and the facility was beyond expectation. They said my selection would take btw 1-1.5 hrs but I was out of there in 30 minutes. Thank you MSI for the most enjoyable home improvement experiment I've had EVER! read more

Jodi Sanford, the showroom manager, helped us find the perfect granite countertop for our tired 20-year kitchen. She knew every granite, quartz and marble surfaces in this massive facility. She was very courteous and super helpful. It was the best experience working with her. M. Hoffman read more

MSI has a large amount of countertops to choose from. We ended up picking Calacatta Vecinza Quartz from their showroom. I had picked out a different countertop when looking at a small sample, but seeing a large counterop piece of quartz and granite, really made a big difference. read more

Jody Jody JODY, very well done, great service, she went above and beyond for me. I had no idea this place existed. Such a beautiful showroom, huge selection and just pretty cool to actually see these huge slabs of stones , pictures on the wall of mines, fabulous experience read more

Marwa was absolutely fantastic! She not only provided excellent customer service, but she also went the extra mile by suggesting beautiful tiles for my kitchen. She was incredibly friendly throughout the entire process. I couldn't be happier with her assistance!" read more

Amazing store with a beautiful selection. The best part of the experience is definitely working with the staff. Adeel Saif was extremely knowledgeable and friendly. He was happy to answer all of our questions & extremely helpful in meeting our needs. read more