The employees are great. Very skilled. But today, 7/24/26, I don't understand why they never…read morebothered to put a sign outside their door if they are temporarily closed. There were senior citizens outside who already had their appointment very early. I accompanied my 82 year old mom who was fasting to get an early morning blood draw the appointment was made months ago to get this early morning draw. No email sent to give courtesy notification. My mom has blood sugar issues. I don't get it.

Wait is long . Have appointment but still have to wait for extra 40 mins. No chairs available to…read moresit for people. They need more space and staff.

Even with the place looking a little bit run down, they are always fast to serve you and always…read morefriendly. They are also gentle getting your blood. Highly recommended.

I am so glad I found this place. My daughter needed blood work that Kaiser would not cover. The…read moreemployees here were sooooo friendly, especially the lady from Atlanta.

Been to Quest Diagnostic Lab a few times. Today I would like to compliment Martha who is very…read morehelpful and professional. Helpful with my check in, professional in drawing blood bcz my vain is difficult to find but she's very efficient & get the work done amazingly. She also has patience in telling me how to do urine test as procedures were being different. The 5 stars are for Martha. & my gratitude too.

An absolute s-hole of apathy…read more Every lab in America takes specimen drop offs without an appointment. Not quest. They give you a collection jar and send you home. Then they expect you to wait a week for an appointment to open up while your kids doctor is waiting on results. Want to speak to someone in person? No one is behind the front desk. Absolute waste of time.

All my labs at Quest Diagnostics, La Palma have been quick and painless...always see the same…read morephlebotomist...she is so good when drawing blood from my arm. No pain!!! Office experience is good, if I have to wait it's not long, luck of the draw I've had this person, hope to get her again. (Fingers Crossed.)

I see a lot of bad reviews on here about the wait time. I had an appointment scheduled and was seen…read moreright away. Super easy to make the appointment as well. The people who are complaining about the wait are walk ins! Just make an appointment! Sonia is amazing! I'm super nervous about getting blood drawn but she was super nice and helped me to remain calm the whole time. Painless and super quick!

I had a great experience here! Latanya, the phlebotomist/lab tech, was amazing--very kind, patient,…read moreand professional. I was a walk-in with no appointment, arrived around 8:00 a.m., and was completely done by 8:30, even with about 10 people waiting. I honestly don't understand all the bad reviews. Yes, the office is small, but the service was quick and pleasant. Even the front desk staff was very kind. Thank you, Latanya, for making my visit such a positive experience!

I got here early for my appointment and the front desk staff asked for my insurance etc. 30 minutes…read morelater I'm still waiting! I finally ask them how much longer. Apparently checking in through their KIOSK makes you a walk-in. THERE IS NO SIGN THAT SAYS THAT. Their kiosk simply says express check in. Like all other medical offices these days. EVEN WITH AN APPOINTMENT they still had me waiting as a walk in. Apparently with an appointment you HAVE TO use your email/QR code. Otherwise staff will NOT KNOW YOU HAVE AN APPOINTMENT!!! As customers we're suppose to magically know this information because there are NO SIGNS informing you!! The front desk tried blaming me too like I'm supposed to know this!! Worst experience EVER getting lab work. ZERO STARS for a medical lab!!!

1015 am, January 02, 2026…read more First of all, bring ID & insurance card. I forgot my wallet in the car went back and retrieved it. Only one electronic kiosk was available out of 5? Thankfully, there weren't any other patients in there. Only one patient was being seen for his labs and he finished when I completed my electronic check in. The receptionist/phlebotomist asked the doctor name to ensure that they have the lab requesition orders in their computer. Everything went smoothly. I was immediately asked to go to station 1. A male phlebotomist handled my blood draw very well. The needle injection was painless and went very smoothly. I was told that I had just missed their morning rush of patients! So I am assuming that it's best to avoid the early hours of business here. There are plenty of parking spaces at this old medical building here on Imperial Highway. I was finished in about 15 minutes.

It's a small facility, but the staff is friendly, and really hustle, to try and accommodate…read moreeveryone. I must strongly recommend that you make an appointment online! I was in a near full waiting room, and they called me right away. Appointments have priority over walk-ins. It's even posted in the waiting room. Painless procedure, competent staff, and was in and out.

This place is always busy. I came by at almost 9 AM on a Friday because the last time I came here…read moreat 7:30 it was a no go. Line out the door and who wants to wait while they're fasting. They had a kiosk and I was able to check in the lady in the front refused to help me and insisted that I checked in on the kiosk. Fine. I will do what you ask. I imagine you're pretty busy and don't want to be bothered with people who are capable. I got a guaranteed line at 11:15 and when I arrive there was seen within 5 to 10 minutes. Had my blood work and was off. It is frustrating that these labs are so crazy busy that we have to come back another time.

Came this morning, first time to this location. Usually I go to the one in Los Alamitos. But I have…read morenoticed this one's closer to me so I decided to book here this time. Wow, big mistake. It was so busy. The place is small and we were standing according to the front office, They were shorthanded. It just took 30 minutes longer after my appointment to be seen. I still think that one of those Alamitos is way faster and slightly bigger. Not sure if I will come to this location again, but other than that service was good.

I love how close this place is to my home, and I love how quickly they attend to you so you don't…read morehave to wait forever! The first time I was a little confused about where the building was until I saw everyone coming in and out lol. Recently, Kenneth attended me, and he literally made my morning before drawing my blood! He was so friendly and easy to talk to. I wish you could request a specific person, but I don't think that's possible. I also had a female technician last time (I forgot her name ), and she was super sweet and loved to talk too!

715 am, Saturday, May 16, 2026…read more I came an hour early to the Quest Lab to find out if they'd take me early before my appointment time as a walk-in. Not sure if it'll happen as I already have the standing appointment. The self service kiosk is easy to use, there are four machines near the entrance. Plenty of parking spaces here at the medical plaza. There's a constant arrival of patients, so not likely to be seen earlier than the appointment time. I have no idea when walk-ins would be seen as appointments have priority. I don't recommend trying to get here any earlier than ten minutes. The restrooms are clean, however, there's no wall mounted soap dispenser. That's such a big miss! Super silly having that gallon sized pump hand soap on the cabinet away from the sink. The hand dryer works well, there are no paper towels. This one is weird too, I was given a small plastic double Dixie cup with lid instead of the medical grade plastic urine collection cup. Hmm... Not sure if that was because I had to go before she had a jar ready and labeled. My phlebotomist was professional, yes. But she wasn't as good as the other one I had previously. All I care about is that they're able to collect the blood sample on the first insertion of the needle. Don't miss! Haha.

Accompanied my wife to this Labcorp for the first time, located on the second floor of a medical…read morebuilding. The waiting area was clean with many people waiting, the patients seemed to be helped professionally and process moving fairly efficiently. Like most of us, my wife does not enjoy getting blood drawn, but she said the staff was courteous and competent. Tip: My wife had a 10am appointment, we arrived around 9:40, it was very busy with many people waiting. She was called at 9:50 so appointment really helped. Parking: paid lot but we were able to find 2-hour street parking next to the Thrift store across the street at 9:30am on a Monday.

Labcorp is located on the second floor. This is my second time visiting this location…read more Unless you arrive early, expect a crowd and limited parking. Booking an appointment ahead of time is definitely recommended. My appointment was at 10 a.m. During check-in at the kiosk, it gave me the option to reschedule due to their busy schedule or to "continue." I chose to continue and told myself I'd wait about 20 minutes before considering rescheduling. Surprisingly, about 5 minutes later, I received a text saying, "Your Labcorp technician is ready to see you. Please proceed to the Labcorp check-in area and your name will be called shortly." I went to the lobby, where the front desk staff verified my information and told me they'd be with me soon. My name was called a little over 20 minutes later, and the actual blood draw took less than 5 minutes. Arrive about 15 minutes before your appointment so you'll have enough time to find parking. Friendly and professional staff overall.

The hubby had an incident today, got scratched and possibly bitten by a feral cat.... And rushed…read morehere just in case (possible infection) We were brought back right away.... The medical provider helped us in a timely matter. ( so sorry I forgot her name) she was great and the staff. The care quality top notch. Thank you

It took far too long for my Husband to be seen…read more A senior citizen female asked how long it would be until she was seen because she needs to eat and they had no ETA for her and couldn't see her sooner than other patients. Ending up here was not by choice. Our insurance no longer covers Carbon Health on Valley View and Ball. Refrigerated soda water and coffee were available. However, no snacks to offer the senior citizen female. She may need to eat to take her meds on time.