Been to Quest Diagnostic Lab a few times. Today I would like to compliment Martha who is very helpful and professional. Helpful with my check in, professional in drawing blood bcz my vain is difficult to find but she's very efficient & get the work done amazingly. She also has patience in telling me how to do urine test as procedures were being different. The 5 stars are for Martha. & my gratitude too. read more

An absolute s-hole of apathy Every lab in America takes specimen drop offs without an appointment. Not quest. They give you a collection jar and send you home. Then they expect you to wait a week for an appointment to open up while your kids doctor is waiting on results. Want to speak to someone in person? No one is behind the front desk. Absolute waste of time. read more

Come here all the time because it's closest to my home. Sometimes with appointment sometimes with walk in. The team here is always great, supportive and very helpful. I have never had a bad experience at Quest till this morning. This time I came in, I met a young looking Asian staff. The first thing she told me was to stand outside the door and let everyone who was 7:40 appointment come in first..., it. Would've been fine except I'm the only person standing at the front door at 7:30am when they open!!! Unbelievable!!! Then she proceeds to wait for people in the parking lot to come and ask them if they had an appointment, ofcourse the others are walk in like me, so then she yells out "is anyone here with an appointment!??" And one lady gets out of her car and is now running across the lot. And in my mind, I've concluded that she barred me from entrance, wasted 6 minutes, just to get someone who's having an appointment 10 minutes later to "check-in" when they already have an appointment to begin with!!! Unbelievable! I didn't know Quest now has door guard barring people who want to come check in at their electronic kiosk just so they can have their appointment customers check in at the kiosk first. Completely over ruling the first come first to check in common sense. We already know appointments will be served first, not a big deal but why was I held back from entering the building when they opened? I felt like she discriminated against Asians, against mothers who had children, and against those who may have challenges with electronic applications!!! when I was finally allowed in, she continued with telling me that walk ins don't really get seen anytime soon. Later I confirmed it's because a walk in will only be seen if there's no appointment for 10 minutes.... well, if I was allowed to sign in at 7:30am before the first appointment at 7:40 or maybe 7:50, maybe I would've had a chance to be seen right?!?! That's a new policy I didn't know about but I'm certain she made it up. I thought as long as the appointment hadn't arrived we could be seen. Well, now I know. New angry miserable Asian staff door greeter ruined my day. I normally don't care about these things but the way she seemed annoyed with me first thing in the morning and proceeded to treat other customers worst, such as other elderly patients asking for help really makes me want to post this. I watched her tell an elderly person "why are you asking me about your secondary insurance? Read the screen and check it yourself if you have a secondary insurance" and another elderly asked her for help with check in and she said "go there and enter it yourself"... and the poor lady standing by there with her paper referral wasn't sure if she needed the paper or not for check in. Seriously, what kind of self involved millennial did quest let out of their lab here? AI would've been friendlier than this girl. She should be the last person to be assisting a place that has a lot of elderly who need support to maneuver through technology especially with declining eye sight and cognitive abilities. She was simply rude, condescending, and an embarrassment to anyone in the medical field. It's such a compassionate job, and she treats people like morning garbage that didn't get thrown out. I'm ashamed to have such an experience but I even feel worst for the 9 elders I watched check in this morning. It was a disgusting struggle to resist coming over and reading the screen for them. A real shame. I wish I didn't witness this elderly abuse here. I will be making a report and next time taking a picture and video. Every single kiosk check in elderly customer received a snide remark from this youthful looking Asian phlebotomist/nurse/pink scrub individual. I really thought she was just targeting me because I was the unlucky first person. We're all entitled to bad days, or outbursts, but after a while I had to leave cause she made me sick to watch. Her rudeness continued on. Made me realize she's not going to be nice to anyone who shows up here. Some people just want to go and get their labs done, we don't need any greeters, we don't even need a smile, but by no means do we need someone who actively pursues rudeness and throws shade at innocent customers. It was "do it yourself" "why would you ask me about your insurance" "go to the kiosk and look at it" "look on the board and find yourself!" "All of you people need to check the screen for your own name" "don't see it? Didn't see it? Well you know you're not checked in (not my problem anymore angry face with folded arms and eyes rolling)" read more

1-Star Review My mom had an extremely upsetting and disappointing experience at Quest Diagnostics in La Palma, particularly with an employee named Ana. Ana did not appear to thoroughly review my mom's doctor's lab request before telling her that her insurance would not cover the testing. Instead of taking the time to properly verify the order or explain the situation professionally, she told my mom that if she wanted to pay out of pocket, it would cost "thousands and thousands of dollars." What was especially inappropriate and humiliating was that Ana actually asked my mom if she had the money to pay for it. There was absolutely no reason to speak to a patient that way. My mom came in for medical testing ordered by her doctor and deserved to be treated with dignity, patience, and respect--not made to feel embarrassed or judged about her finances. The blood draw itself was also an unpleasant experience. My mom felt that Ana inserted the needle unusually hard and the procedure was much more painful than she expected. Ana explained that my mom's veins were difficult to draw from, but given how dismissive and uncomfortable the interaction had already been, this only made the experience more distressing for my mom. Regardless of whether someone has difficult veins, patients deserve to be handled as gently and carefully as possible and to have the situation explained with compassion. The appointment system was another frustration. Even though my mom had a scheduled appointment, it did not seem to be honored, and she still had to wait. What is the point of making an appointment if patients are treated as though they do not have one? Throughout the interaction, Ana came across as dismissive and unwilling to take the extra time needed to properly assist my mom. The entire experience left my mom feeling humiliated, uncomfortable, and extremely distressed. When you work with patients--especially people who may already be anxious about medical testing--compassion, patience, and professionalism matter. Asking a patient whether they "have the money" to pay for testing is completely inappropriate. I sincerely hope Quest Diagnostics management at the La Palma location takes this complaint seriously, reviews what happened, and provides appropriate customer-service and patient-care training. No patient should leave a routine lab appointment feeling humiliated and traumatized by the way they were treated. read more

Quest Diagnostics - Laboratory Testing Near Me - La Palma, California

Insanely horrendous service from the team working Tuesday evening, september 8th. Exceptionally rude to an elderly woman while being unhelpful. We saw the requested lab work in the fax machine and yet they claimed "nothing was there", as if we don't have eyes in our skull. The shorter woman with thin, larger curls and eye bags along with the bleached blonde woman with eyeliner were awful, giggling in the back while we worriedly awaited their assistance. Absolutely shameless. Blood work is extremely important for people and to be so careless in such a field is beyond disgusting. Try kindness and perhaps your workplace would not be so miserable. read more

Didn't have an appointment but waited a long time in the waiting room and after 1 1/2 hours we left. It felt like they were taking their time because when we went in there wasn't many people and when we left the room every seat was taken. Make an appointment it will save you so much time. We were told that people can wait up to 5 hours. read more

I came here around 1:15 on a weekday for a routine Blood draw. The facility is clean. My phlebotomist, I think her name was Jessica or Jennifer did an excellent job. Easy stick, great technique. The whole process was very easy. read more

This is 1st I am visiting this place and I didn't know that I had to make an appointment I am still waiting for more than 2hours because I have no appointment They better notify us that no appointment no service It's really ridiculous I don't recommend this place at all read more

They are quick to take care of patients needs and with an appointment are definitely on time! A lot of other quests I go to do not respect your time (even with more nurses than they have here) and are usually very rude. Not this location! They have an awesome staff team here. I am terrified going in for so many blood work and voiced my concerns, it was painless and so quick! Thank you Valeria for taking care of my needs and being so gentle and patient with me. She's so sweet! Even talked to me to distract me from the needle. Will come back here for blood work the next time I need one and hopefully will have valeria do it for me. read more

I have to have blood work done every 3 months because of my type 2 diabetes. I don't know her name but she's like the only Asian girl that works here. she's been helping me the last 2 times I've been going to this location most of the time people who work at quest are in a hurry and try to get you out of there as soon as possible and it ends up hurting for like an hour but this person does an amazing job. read more

This location is the WORST of ALL the Quest locations. It's so poorly operated by incompetent people that I will never visit this location again, EVER. The young Asian phlebotomist is not capable of tying her shoe let alone take blood or work per doctors ordered. I would strongly recommend you choose another location if you want to use Quest, conversely you can always change to LabCorp. I was wondering why it was so easy to make an appointment at this location when I did so yesterday. Now having met the staff here and experienced this ineptitude of their staff (this one staff member in particular), I can understand why they had so many openings. LabCorp are a lot busier, maybe that's why... read more

Had to go back here 3 different times because the previous 2 times we couldn't login to our accounts at the place because the technology there is faulty and we ended up being put on the walk in list both times where we didn't get off for over an hour. The website also doesn't work properly when trying to login to schedule an appointment. They need to code better. read more

Bright my brother for testing: ordered by his doctor. (Blood work) he insisted on walking in... but luckily for him I took it upon my self to schedule his appointment on line, just in case. As soon as we arrived he was told no walk ins.... Even tho states on the front door walk ins welcome??!! Maybe they should remove that sign.... Anyway we checked him in on line as we arrived, very fast and easy. read more

Quest Diagnostics - Outside - Laboratory Testing Near Me - La Palma, California

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This place is amazing I'm surprised that they have such low reviews.staff are amazing,fast, right on time with your appointment.I will definitely always come to this place to get my blood work done. read more

Had a pretty good experience here! Took my father here for some lab tests and it was quick and easy. The process of booking an appointment was super simple online. I also appreciated the automated text reminders. I booked an appointment at 8:30am and arrived by 8:25. They have a sign-in kiosk that is relatively simple to use in which you scan your ID and insurance card. If you're not great with technology, you can also check in with the receptionist. As soon as I finished checking in, they called our name. They are quite speedy and on time here, so don't be late! I appreciate that we were not waiting around. The entire staff was friendly, helpful, and informative. The only difficult thing for me was reaching a staff member in-person via phone. I had a question after my dads appointment so I called multiple numbers found online, and all sent me to an autogenerated voicemail instead of a person at the office. That was a bit frustrating. Overall, I had a good experience at Quest and will make more appointments here in the future should I never need to schedule tests. read more

Been here twice with a teenage sibling. Facility is clean and when you are called, the service is quick. However, digital kiosks are the only method of check-in and there is no human receptionist. I'd recommended elderly folks who are not tech savvy have someone with them to help, as I saw many of their check-ins had issues that required re-doing. Workers will pressure you to schedule a visit at a later time even if it's not convenient for you, so make sure you choose standby if you want to wait. List times on the TV are not accurate, so you may be waiting for upwards of an hour. read more

Saw me within 10 mins, results easy to view on portal. The woman who drew my blood was quick, friendly, and professional. She is good at blood draws. read more

I would like to update this review by appreciating the improvements of much easier checking process and highly professional tech who helped me do the blood work today(7/24/23) Compared to my previous visit, the QR code check in process was very convenient and efficient today. I was a little surprised how fast my name was called right after checked in. The whole process took less than 20 minutes and Jacquelin was very friendly and professional. read more

I just had my blood drawn by phlebotomist GINA. Gina did a great job, I did not feel any pain when she poked the needle. Thank you Gina! I appreciate you. Also, the place is neat, clean and smells fresh. read more

This is my 2nd review of this place. My visit is for my annual wellness examination which I always do during September/October of the year. Things are pretty much the same - either kiosk check-in or from your phone app. Patients waiting in the lobby are also of different kinds - kiosk challenged, non-English speaking, some who talks to their phone loudly and in their own language -- every which kind. I was called at the eexact time of my appointment which has always been consistent. Likee I said, almost everything is the same - except the personnel/staff. Maybe I was just unlucky to be assigned to someone that I didn't have good vibes with. I won't mention her name and I won't go into details but she's totally the opposite of the previous staff I always interact with. And to make it worse, the way she did my annual wellness process was wrong compared to previous years. I asked her to redo it again as the results were "off" based on my daily measures. Anyway, she did her work but without that "personal touch and care" that I've had from the previous personnel. I just thought, she's just doing her job but not above and beyond. Oh well, In summary, her care quality needs to improve. Maybe next time I'll luck out. read more

Jessica was doing my titers and is just wonderful. Helped me understand lab orders I needed and continued to help me. The quest here is very clean and professional as well! read more

Hi Team, Just want to make sure if I left driving license there on my son blood work on Thursday October 24th 2024. The last name is Dangal. Please let me know if you guys have. Thanks read more

Omgoodness I wish I could remember the name of the tech who drew my blood. She told me! But, I can't recall lol. I had to write a review because she was the sweetest person!! Now I feel bad for not going back to ask, but that just seemed creepy lol. I had the last appt of the day. Such an easy process! I received a reminder text w a link to do my check in when I arrived. So, you can actually wait wherever you want... In The waiting area, your car, standing outside... cuz they text when it's time to come inside. I opted to wait inside but she was so quick to call me, I barely even sat down. She was friendly and just the right amount of chatty. Quick and easy stick, no pain or trying to find a vein. Good job! Anyhoo... I've been to a number of different Quest locations. This will be my go to place from now on. ;) read more

Very pleased! 1. Easy to make appointment (my doctor's office gave me a list of places to choose from, called the number the night before and was able to book a morning appointment at this location). 2. Easy to find (connected to the Neighborhood Walmart parking lot, so I was able to get some grocery shopping in!) 3. Quick check in (I'll be honest, I didn't notice the kiosks off to the side so was wondering why there wasn't a receptionist ready to greet me. Once I realized you sign in on the device, it was simple to scan my license and insurance card to check in) 4. No wait on a Wednesday morning (plus they allow walk ins) 5. Friendly, helpful staff member who had no trouble inputting my info and drawing my blood. In and out in no time! read more

Why am i keep hearing complaints of one specific nurse from this lab everytime i make an appointment for my family??? My mother & my wife complained how rude the chubby latina nurse with dyed blonde hair. I only have made an appointment at this location for my family because its closer to our home. My mother & wife complained the way she treats & talks.... I'd have asked them to bring manager if i were there!!! If the job is the reason makes her frustrated get another fxxxing job! They tried to talk to her with calm voice but she wasnt. I see how the reviews are awful here. Doesnt the manager aware of this???? read more

Third time is the last strike! I come to this quest as it is closer to my work and home but they certainly need to hire people who can do their job right! This is the third time they have to call a second lab person because the first couldn't find my vein or did something wrong. The previous times I was understanding that maybe a second option is okay, but this time the second person just messed up my vein and bruised it as she poked me almost in a vertical angle as she had no idea what she was looking for!!!! They need to hire people who are less incompetent and know how to do their job right! My arm is not only bruised but sore and hurts to bend and holding things with it! It could had been prevented if they were properly trained people doing this job! By the way: telling people that you are "sorry" but not doing anything about it won't really do much about the issue so thank you for your apology but means nothing unless you really fix your problems at your location!!! It's just wrong having to tell you this! Shame on you! read more

Quest Diagnostics - Bruised messed up vein! Hurt and probably damaged! All she said was "it's okay just put some ice on it!" - Laboratory Testing Near Me - La Palma, California

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Terrible lab I visited in my life. The manager is ever the worst manager I've ever met. 6 months ago my dr order me to do the test, I tried to make appointment in this place but unfortunately I had to wait for 10 days. Then I just went to the lab and it had the sign "Walk-In is welcome". I signed up, waited 2 hours no progress in the waiting list. Then I asked the stuffs what's happening, they told me I had to wait till some one with appointment but no show. Then I asked if I can talked to the manager, she came and told me this was Quest's policy, and I might have to wait till end of the day. I told her it was not reasonable cause patient came for walk-in had urgent requirement reason. She said no way, and told me if I wanted to complaint, just did it. 2 weeks ago I spent 7 days to made an appointment, when I came they told me that my insurance had limits for 4 item test and if I'd like to do them, I need to pay $600+ or call my doctor to change the Dx code. I had to call my doctor to send new order, and made another appointment, that's another 7 days waste. When I came today, the lab staff told me they could only find 1 item order. I told her I had two then she asked me to provide item name. Unfortunately I thought this would be new order so I didn't brought the original order. I asked her if I can drive back home or asked my wife to deliver the order in 5 minutes? She refused and told me I need either get the order back to the lab and signed as "Walk-In" or made another appointment. Since each patient they only allow 10 minutes. I told me that she only used less 2 minutes and if she could be compromise this case, she refused. When I asked if I could talk to Lab manager, she said she was!!! I told her I'm going to complain to Quest customer, she replied "Do it"！ I had to drove back home and made another appointment in other lab. Bad Lab in this place!!! read more

Came in for blood work. Luckily I made an appointment online beforehand so I was able to check in from my car and skip checking in inside on the kiosk. Only waited 10-15 minutes until I was seen by Jacque. She made me feel comfortable throughout the process. The hand sanitizer was empty outside but she was kind enough to offer me some from her desk. She let me know I could get my results by creating an account with Quest Diagnostics from the email I received after the lab tests were done. No bruising after the blood draw. I was in and out easily. Definitely coming back in the future! read more

I just took my 4 year old here today to get his blood drawn. We had an appointment. We waited maybe 2 minutes & we were called back. I wish I had asked her name who drew the blood because she was amazing. She instructed me to hold his arm and she got a vein on the first try (I was so nervous they would miss). She was very gentle and reassuring! Thank you all so much!! read more

Check in at kiosk by leaving your appointment code or phone number. (Blind/visually-impaired can check-in by swiping three fingers on the screen only.) You'll have to scan your insurance card. The phone system makes it easy to reschedule appointments. There is limited seating because of social distancing. read more

Hello friends, family and acquaintances how are you feeling today? I pray all's well with you and your families. I want you to know about my experience at this Quest Diagnostics today!! It was simply awful and I was very upset and taken back by the way I was treated today by the phlebotomist that drew my blood today she was very rude an unprofessional I believe her name was Marisol but I'm not sure if I'm pronouncing it right but her physical description is very recognizable she appeared to be Mexican she weighed about 250lbs plus I'm not sure if she was pregnant or just had a large stomach and listen folks I'm not being mean spirited because I have been going to this place for years this location and the Beverly Hills location on Robertson are the 2 I go to and the young ladies I've had care for me in the past have always been nice and kind and very respectful and we have had great interactions and they did a great job of drawing my blood and we had good communication today went totally wrong first of all when I went back there she told me the needed a urine specimen and I knew that when I got there so I said okay can I do it now because I really have to go mind you I'm 68 years old and I don't have the strongest bladder she said NO I have to take the blood first if I let you go to the bathroom first we would be here to long I wasn't aware they were on a time schedule per patient and insisted on taking my blood first so when she stuck me I flinched and she said because I flinched she had to move the needle around my veins and then she said the blood was coming out to slow and moved to my left arm with this tube and plastic line and my blood flowed with no problem!! This girl is going to hurt someone if you don't rein her in Quest Diagnostics fix this problem at your 5418 La Palma Ave La Palma CA location before she hurts someone. Take care and fix this problem read more

Great experience getting labs done here! I usually have to get labs done about every other month and I just recently started coming to this location and I've only had good experiences here! The staff are all pretty friendly but they're really understanding as well. I had a mix-up happen with an appointment and they took care of it right away and helped to work everything out! Highly recommend if you're looking for a place to get labs done at! read more

I was trying to avoid this QuestD location because of the "not so good " reviews I read but my spouse said , it is the closest so we should then just try it. To our surprise, our walk-in visit is swift and easy. Check-In: 3 kiosks that has super short step to complete. Waiting: waiting time will appear on the monitor after you check -in to manage your expectations Service: everyone has a smile on their faces and assist all of us with enthusiasm. Most importantly , it is pain free. read more

Quest Diagnostics - Reception area with check-in kiosks - Laboratory Testing Near Me - La Palma, California

Was referred by my primary doctor to schedule a blood test. Easy to go online and schedule your appointment on the Quest Diagnostics website. You get both an email and text notification of the upcoming appointment. Plenty of parking space as the facility is next to a Walmart Neighborhood Market. The staff checks your temperature prior to entering the facility and verifies your appointment check in. Walk-ins are acceptable. You wait for your turn and the staff will perform the tests in a private area. Overall, a positive experience and all the staffs are courteous and professional. I recommend this office for your next appointment. read more

One of the worst quest experiences I've had. I usually preregistered for my appointment and checked it 15 minutes before. I received a text that they were ready for me to go in. And then 30 minutes later they're calling in people with later appointments or people who had checked in after me. At the other quest I usually go to when they text me to come in I'm only waiting 5 minutes before I get brought inside to get my blood drawn. I would avoid this quest location read more

I understand Coivid is a tryin time but yet again we have a issue.. today my husband got here because it showed a five minute wait but oh no it was a wait and come back so here we are The young woman Yesenia at the front first told myself and my husband we would get a text back to the appt fot the draw so we get it and bam we come back and all of a sudden it changed to a phone call not a text message but wow it seemed everyone waiting had got a text so I asked her for clarification and she tried to say she had told us that it was a phone call.... uhhhh NO!!! So went to the front desk and the girl there said it was a text... so I got upset and walked out and left my husband to deal with the chaos This Quest seems to have issues with communication and I will not go back read more

I am reviewing the Quest Diagnostics right next to Walmart in La Palma. I know that the location has changed to this one so hopefully I am writing the review for the right one. After seeing my general practitioner, I was sent here to get some blood work done just for my annual checkup. I've always had great experience at this location. I've gotten my blood drawn by Maria. She is such a sweetheart. Great conversationalist. She makes you feel really comfortable. This time I had my blood drawn by somebody else who was equally pleasant. I made it just in time before they closed and I didn't feel like I was bothering them or like she was rushing the procedure. Usually I will feel the needle prick, but this time I hardly felt it. I was amazed. Can't really say anything bad about this location. Pleasant experience for a not-so-pleasant situation. Great phlebotomists! **My #thankyouthursday goes to the staff at Quest Diagnostics and everyone that works in the healthcare industry in these difficult times. THANK YOU FOR ALL THAT YOU DO. read more

Today I went into the office and wanted to cancel my later appointment since I wanted to be seen earlier so I did a walk in. I needed help so I asked two other girls and they were so dam rude! Katherine was so nice, not just with me with everyone else as well! This 5 star is only for her! Thank you again KATHERINE! read more

This was my first time at Quest Diagnostics and will be my last!! I was a walk in and only waited about 20 minutes. I then proceed to get helped and the lady who drew my blood told me she wasn't going to run one of the test my doctor requested because it wasn't going to be covered by my insurance. I then get my bill three months later and turns out the lady did charge me for the test that she said she wasn't going to run. I had to pay $300 out of pocket for a test I told her I didn't want. read more

I have been lucky to have Shirley Rios draw my blood every time I go to Quest. She is very pleasant and never missed my vein.