I am confused with some of the comments on here. * First, it is a busy tire center and they do the work as fast as they can. It is NOT drive thru McDonalds. Have patience. "Luther" who runs the from desk, was extremely pleasant and informative. He told me when my car was being serviced. I had an appointment and had to wait only 10 minutes. The technician; "Charles" listened to my request to where I wanted my tires rotated (which they could have charged me, but didn't). I also asked to have 37 psi put in, which they did. They have a comfortable, clean waiting area with coffee and t.v.. Now . . if they served donuts, I would give them a constellation !! Thanks y'all !!! read more

Appointment today (9/14/26 @5:30p), I walked in, he wrote my name down on the back of a piece of paper, asked me what I was there for, and never pulled up my information nor asked for any information to pull up my vehicle. I had gash in the tire wall, which was under warranty. He NEVER callled the warranty company, instead "texted his manager to get approval". He then proceeds to tell me that the warranty company won't start a claim until they have the tire in stock, and that they would only replace the one. the vehicle is AWD, so you can't replace just one. I contacted the warranty company myself, and NO ONE reached out to them about my car. I asked for a claim number or rep name from the Mr Tire employlee, which he said he never got either. Even refused to look at the instructions on how to process my warranty. read more

03/17/26 My husband and I are in our late 70s and we had several Dr. Appointments today. In between appointments the tire low air indicator come on my dashboard. Since the last Dr. Appointment was in the vicinity of Mr. Tire in Garner I decided to stop by to see if I could get someone to check my tire. I went in and a nice young man came to the counter and wrote up a ticket for the check up. Then another gentleman came very quickly and took the vehicle in back and checked the tire. Fortunately for me it only need some air added which the gentleman added plus checked the other tires for problems. I was willing to pay just to make sure all was safe on my vehicle. The young man told me there was no charge. I want to give these guys all my praise for their kindness. You don't find this too often in our world today. I will not forget them. Thank you guys at Mr. Tire!!!! read more

Need 1 tire replaced on my wife's ford edge, called ahead to confirm they had the tire in stock and was told the price was $189, person over the phone acted like we were hassling them just to check if it was in stock. Show up in person and are told the all in cost is $360+ from the same person that quoted us over the phone. Avoid doing business with this location, terrible customer service, you are annoying the person at the front by being a customer here. read more

The response I was given from the Customer Service team was Monroe is not responsible for missing items and we will have a talk with the store!!! So much for "Customer Service "... read more

The service was good no issue with any customer service. But I had an appointment at 11:30. They didn't take my car back Untill 12::00z it's been 1 hour and I still have not had my oil change finished. What's the point in scheduling an appointment. Might as well call and tell me when your ready for my car read more

I will not return to this establishment. They told me I need a tune up and it seems the only thing they did is replace the spark plugs but no oil change or filter. Never again! read more

Do not get the Groupon and think it'll save you money. We purchased the full synthetic oil change Groupon for $70. The regular price is $96 when we got there the "shop fees and taxes" came to an additional $20 which makes the Groupon basically useless. We ended up paying the same price. Absolutely ridiculous. Besides that annoyance they were also extremely slow and tried to sell us multiple additional items. read more

Spoke with customer service today. Gave me a little resistance but finally issued a refund...after I pointed out they clearly overcharged me for the inspection and asked how they justified not refunding me. They then told me they needed a copy of my inspection from the dealer that passed it. I pushed back on them and asked why they needed anything from me when they had a copy of the invoice showing they overcharged me. We'll see if I get e refund or not. read more

So far so good! Was able to get a oil change for $14 which I am extremely happy about. The store was nice and clean with no grease stains anywhere. Customer service was really nice and they finished my car quickly. Would definitely come back. Make sure you check in with yelp because they give you a coupon! read more

Not the type of service I expected. I wish I had done my research. One woman said " service hasn't been the same since the old staff left." That was the hint. ‍ read more

Mr. Tire Auto Service Centers - 4 new tires and this is how work was done yesterday. SMH‍. Never again. - Auto Repair Near Me - Garner, North Carolina

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These guys know their stuff! I had an alignment done and I was out in less than 30 minutes. Would recommend to anyone needing automotive services! read more

Don't bother making an appointment at this place; they can't keep to it. I was on a tight schedule, and was assigned an appointment for an oil change. When I arrived on time, I was informed that it would be an hour or more before they could even get to my car. I mean, I get that a place can fall behind, but not by that much over for an appointed time. I wish the guy who answered the call would've informed me of this possibility; I would've gone somewhere else. Now, I'm just left with a wasted trip to Garner, and wasted time (and still in need of an oil change). Appreciate it, Mr. Tire! read more

I had a great experience with Ethan. He was professional, reliable and friendly. Extremely satisfied with my experience.

AWESOME!! I went to the Mr. Tire in Garner on hwy 70 Migel and Ethan provided me and my hubby with excellent service. They also called us with updates first before fixing anything that we hadn't agreed upon... all the staff was very nice and professional. We had both of our vehicles serviced there such as oil changes, oil leaks fix, etc. The staff are very honest young men. I will be going back and recommend this business to anyone! read more

I went for an oil change and tire rotation. The manager came in after my car was in the shop for an hour already. My guess they were thinking of what to say to me. When they came back in they tried telling me that my lug bolts were all stripped and 2 of them broke off in the hub! They tried to charge me for parts and labor to put a new one on! I am the only one to work on my car, I have no air tools. They kept insisting it was like that! If it was my, my wheel would have fallen off while driving! needless to say I paid for the oil and left! Then took my time and money to buy a new hub and new lug bolts! So an 80$ oil change turned into a $430 oil change! Never will I go again to mr tire! And I will spread the word through social media and word of mouth! read more

AVOID AT ALL COSTS! Holy cow what a terrible place! 3 hours to change my oil! 3 hours! The place is a mess inside as well...I will not be back no matter if your oil changes are free! They lost my oil cap as well...how do you lose someone's oil cap when you're replacing the oil. WOULD NOT RECOMMEND read more

I've now been to Mr. Tire for my 3rd time and I've never had a problem with anything they've done. They are fast, friendly, and they don't charge me for extra services I don't need. They have a new service manager, Caleb, who really tries to go the extra mile to make sure you are taken care of. read more

This place needs to be employed with all new employees from the current management down to the counterparts. No professionalism whatsoever very poor delivery with providing communication on services needed and completing services up to standard. Very hillbilly I wouldn't recommend this location. read more

I have been into this auto shop twice to get work done over the last two weeks and am so impressed by the honesty and willingness to help that was displayed by all who assisted in repairing my vehicle. It is no secret that finding a genuine and straight forward auto repair shop is hard to come by these days, now that I have found Mr. Tire, I intend to continue business with these gentlemen as they took excellent care of me and my vehicle. A special thank you to Chris who found and solved an issue that I would have otherwise been naive to. This problem would have caused serious damage, as well as it being unsafe if gone unnoticed and unrepaired. My car runs smoothly and safely now. Thanks again! -Amanda read more

Josh is really nice and reasonable. Was at the place across the street and felt like I was getting d scammed. Drove over here and was taken care of. Thank you. read more

Mr. Tire Auto Service Centers - Lobby - Auto Repair Near Me - Garner, North Carolina

Went into Mr. Tire today to get pricing on an oil change and the best time to schedule the service. I stood there for the first five minutes, while different service men (about four)inside the shop would just look over. Not one person came to the counter to assist me. Even if you are busy, a quick sir, I will be right with you is all it took. Then another guy came in and stood behind me, and waited with me at the counter for someone to acknowledge us. After another five minutes, I looked at him and said good luck! The worse Mr. Tire I have been to thus far! Obviously, no customer service skills. read more

A huge thank you and endorsement to the Garner, North Carolina Mr. Tire! My son and I were on our way to my grandson's graduation and 2.5 hours away, and only 1 hour before graduation, we arrived at Mr. Tire. They were awesome--working on our towed vehicle immediately. My gratitude to this great team. Although we missed all the speeches at graduation , we got to see our graduate cross the stage. Thank you to a company with a heart and skills!! read more

Over priced oil change. Would've been charged for a service they did not provide if I would not have followed up with the technician.

I went to this location to have my car inspected and they failed it due to the window tint. However last year this same location passed my car with the same tint. When my husband asked why did it fail this year he was told that "the tint must've gotten darker over the year". Now help me understand how this is possible once the car has been exposed to the elements for a year, for the tint to darken, no one can explain this. I took it to a different Mr.Tire on a sunny day and cleaned the windows what do you know, it passed 35.7%, legal tint like I knew it was. This location is not very efficient and I would not trust them with my state inspection again. I made sure I called and told them what happened and David didn't seem to care that they had given me a false fail on my car. Needless to say I would not recommend this location to anyone! read more

This place is the worst!! After they changed my front brakes my brakes began to squeal. We brought the car back 4x's!!! to have them look at it and fix the problem. Each time we got a different story. I finally spoke to the manager, Dave, who told me to bring it in after 11 o'clock the next day. I showed up when I was told to and I had to wait over an hour with my crying children BEFORE they even looked at my car. No one here knows what the hell they are doing and I don't trust a damn word anymore here has to say. 5 x's to fix brakes !?!?!!! read more

I had my oil changed at this location and was expecting a $24.99 service as priced on the website. Somehow, the total was $40. ($15 for oil, $14.99 for the filter, $6.28 for shop supplies and $2.90 for recycling). The associate said he had to charge me $12 more because I was using a coupon. I would encourage everyone to get the out the door pricing before committing to service here. Very misleading and I will not be back. read more

CHARGED ME $23.47 TO REPLACE A VALVE STEM ON A TIRE THAT I CARRIED IN!!! Should have been a $10.00 or free repair. They just lost a LOT of tire business. I run 12 vehicles and 8 trailers. read more

I had gone here previously to register my vehicle and get oil changes, and never had issues. Today however, I booked an appt at 10:00 and arrived 9:45. The guy told me "I know you have an appt, but we have a lot of people ahead of you so you'll just have to wait.." so, not sure the reason for an appointment.. He wasn't the nicest. I sat there for an hour to get my oil changed and tires balanced. He came back and said they couldn't change my oil because whoever did my last oil change stripped my "drain bolt?" and they don't have the parts. I told him "I came here." He said no, we don't have your car on file. I said I was definitely here a few months ago getting an oil changed and also registered my vehicle through here. He continues to argue that my car had never been there. He said I needed to book another appt once they got the part for the oil change. I said "since I've been here an hour can we at least balance the tires." He went and checked and came back stating "you need new tires, so we can't balance them." Quoted me $750 for this. When he checked me out he said "oh, now I see your name in the system.." he was super rude from the minute I walked in. Not sure what happened with management since the last time I was here, but would not recommend. Taking my business else where. read more

Had reserved tires and an appointment with this location today and was quoted a price online. When we showed up, suddenly the price was $100 more and very little explanation was given for this. I ended up having them put my old tires back on because we could not agree with a price. They left my tires under-flated and did not replace the screw caps. read more

I will never go here again! I went and told them I had a check engine light on and needed my spark plugs changed. When I returned and picked up the vehicle it was running worse than when dropped off. I returned and was told that they did what I asked. They would look into it for a diagnostic fee of $105.00. Needless to say I left very unhappy. I will not go back. read more

Brandy was incredibly helpful getting me in for an oil change quickly! Very fast, friendly, and efficient. Much better prices for a full synthetic oil change than other places near by. They didn't try to oversell a bunch of services that I didn't need, but were open and honest about the needs of my vehicle. read more

I have never had a bad experience here. The guys are very polite and honest, especially the manager, Chris. I will continue to visit them whenever I need tires or an oil change. read more

This place is a joke I spent 500 dollars on tires and an oil change and when I got home I noticed they forgot to do the oil change so I called and they said come backs and they will do it so I returned the next day and they pulled my car In and 45 minutes later I asked what's taking so long the man told me owe we don't have the filter so I had to wait an additional 30 minutes before I left and they didn't even seem to care like it was no big deal and I was bothering them. read more

Looking at these other comments, I got confused. Then I noticed the dates on them. This place is full of really nice, friendly people who are happy to strike up a conversation while you get your car fixed or, like me, get an oil change. The cost wasn't ideal, but it didn't take long at all and I was on my way quickly. read more

Have been to this location numerous (HWY 70 in Garner) times in the past and had great services. Unfortunately yesterday was the complete opposite. Scheduled an appointment Thursday for my husband and I to both take out vehicles at 11:30 Saturday morning, Mind you we drive from the Smithfield side of Clayton due to previous positive experiences as well as great prices. We arrived on time and once it was looked up that we were only getting conventional oil changes with the drive card were told it would be "hours before our cars would be done" 2 people called out. The guy in front of us was quoted over $200.00 and told it would be an hour or so... I hate to jump to conclusions but it seemed if it really was that big of an issue we would have been told as soon as we walked up not after it was looked up what we were getting, what is possibly quicker than a standard oil change? Better yet. Having an appointment it would have been nice to get a call to say "Hey, we had 2 people call out. We see you have an appointment at 11:30, this is the situation, would you like to reschedule or will this be ok?" We decided to leave 1 vehicle there and were told to come back in an hour at the most and it would be ready. We returned an hour and half later to see all new vehicles in the bays that were not there when we left to be told they were it was next to be pulled in. I understand you cannot control your employees but you can control how you handle your customers. Thanks for the previous positive experiences, we will find another place that respects the time of their customers. read more

I purchased a used car and took it to Mr. Tire to get it checked out. They completed a full tire alignment, tire replacement, and more for a phenomenal price! I then took the car to another car shop to get a quote on another issue I was having with the car. They tried to rip me off by more than $200 on the repair so I called Mr. Tire to get their opinion. Caleb and Chris were WONDERFUL and gave me ANOTHER sweet price on the SAME REPAIR JOB!! Not to mention that Caleb was willing to pick the car up for me from the other auto shop when I was unable to. Now THAT is customer service! I wish I was living in this area longer term JUST so I could have access to a mechanic shop as reliable and helpful as they are. Good mechanics you can trust (especially for someone like me who knows NOTHING about cars and what things SHOULD cost) are rare. But now, Mr. Tire is like family! Thanks, guys! I SUPER appreciate it! read more

Went in this week for one of their low cost oil changes. When the work was completed they called me and let me know the rear brakes on my van were just about worn out and needed replacement. They wanted $139.00 for the job. Today I went out and purchased brake shoes and set to work. When I pulled the drum, the shoes were about 25% worn (I'm being generous with my estimate). There was nothing wrong with the brakes and no reputable shop would have suggested this service. I would not let these guys touch my cars after seeing this behavior. I can't imagine how many people they are ripping off. read more

A young black lady from Advance auto check ed my car battery which read good but I advised her that it was dead this morning. She gave me great advise and told me to unhook the battery at night, hook it back up the next morning and start the vehicle. If it starts then something is drawing current. On the way to breakfast I remember using my dome light on Sunday and look up and the darn thing was on. Thanks to the young lady. read more

It took over an hour for a simple tire patch. We waited 30 minutes only for the guy to come in and try to sell us things we didn't need. After we declined, he then started to work on the tire. Do not come here if you want quick service. read more