The guy named was Matt, he did a very good job in putting my car window in. I will be backread more

A very easy process, friendly and timely service, and competitive rates. Highly recommend!read more

I have to give a huge shoutout to Robert for his glass work because the quality is seriously next…read morelevel. From the moment he started the project, it was obvious he takes real pride in what he does. The craftsmanship is incredible. Every edge is clean, everything fits perfectly, and the final result looks better than I even imagined. You can tell he doesn't rush jobs and actually cares about getting things right. What really stood out to me was his attention to detail and how professional he was throughout the whole process. He explained everything clearly, showed up when he said he would, and left everything clean and finished properly. If you're looking for someone who does honest, high quality glass work and actually cares about the result, Robert is absolutely the person to call. I'd recommend him to anyone without hesitation.

I called about getting a new windshield. I was given a price that included $50 for mobile repair. I…read morewas told my information was saved for when I called back. When I called back, the woman was unfriendly, said she knew nothing about the quote and that they didn't do mobile repairs. I contacted corporate twice. Zero response. The company was apparently purchased recently by vulture hedge fund operators, and that may be the problem. One thing for sure, I'm telling friends and family not to use AutoGlass Now.

Terribly disappointing experience with Safelite from start to finish. I initially brought my SUV in…read moreon Monday for what was supposed to be a simple windshield crack repair, as directed by my insurance company with a $0 deductible. Within minutes, I was told that while attempting the repair, the crack spread further and the windshield now needed to be fully replaced resulting in a $500 deductible for me. While I tried to give the benefit of the doubt, the situation immediately felt questionable. After waiting for the replacement windshield to arrive, I returned yesterday to have it installed. When I came to pick up my vehicle, my husband immediately noticed damage on the top of the SUV that was not there beforehand. The original crack was located on the lower left side near the VIN number, nowhere near the damaged area. The night before the appointment, my husband, a friend, and her husband had all closely examined the windshield while I was sharing the situation with them, so we are absolutely certain the damage did not exist prior to service. At first, my husband thought the mark might simply be adhesive residue from the repair, but after rubbing it, it became clear the vehicle had been scuffed/damaged. What was most frustrating was the complete lack of accountability from the staff. One employee mentioned he had taken a video of the scuff, but by that point the damage had already occurred. Rather than addressing the issue professionally, the interaction felt dismissive and defensive. I am extremely disappointed with how this entire situation was handled and will not be using Safelite again. I strongly encourage anyone bringing their vehicle in for service to thoroughly photograph and video their car beforehand to protect themselves in case damage occurs during the repair process.

Be forewarned - they want everything done through their website. the 888 number provided? Endless…read moreloop with no real person to talk to and no way to contact a local office. The tech who called has his phone go straight to voicemail and his inbox is full, so you can't even leave a message for callback. This is all during business hours. Absolute sham of customer service, so hopefully you don't need anything outside of a quick windshield repair and nothing goes wrong!

Giving 2 stars as the tech was at least friendly, but this is the only business I've encountered…read morewhere if their "repair" makes the problem worse they'll only refund the failed repair cost if you pay more money to fully replace the windshield. Pics are attached of the small crack before, and then the spreading crack immediately after. I was going to just suck it up and replace the windshield but that doesn't sit right with me that I paid full price for them to damage my windshield further. Updating to add that safelite did reach out a few days later and address the concern. Updating to 4 stars as their customer service after the fact was good.

I had a complete windshield repair scheduled to be done at my home in Spring 2021. Everything…read moreseemed to go off without a hitch. Unfortunately, the windshield wasn't installed properly. It was rattling and I could hear wind coming in through the passenger side. I had to go to the store so that they could look at it. They found nothing wrong. After that visit, I was able to get video of the noise coming from the windshield, and took my car back again. That time, they said that some clips were loose, and they were able to fix it. Unfortunately, the noise from the windshield continued. I called to let them know that I was still having problems and the person I spoke with on the phone said that I had a second full windshield repair, which I definitely had not. I had gotten a text from Safelite, informing me of service completed, on a day that I most definitely did not have my car there. I figured they just mixed up a phone number. But no, they actually tried to say that I got my windshield replaced twice. The glass chipped in less than four months. The entire experience was absolutely horrendous. My windshield never was installed properly, I was told I received more service than I did and now it's chipped too. I will never use this company again, and will tell everyone that I know to stay away! What a mess! Attaching a photo of their response to my review on Google. Thanks for the great work, guys.

Yelp... Could you please make it possible to add six stars on your reviews? This place is…read moreincredible! Excellent work. Very fast turnaround. Solid warranty. Great attitude among the folks who work there. You can tell they are happy doing what they're doing. Like the old saying, "If you love what you do, you'll never work a day in your life." Rarely do I have advertise for people but, I am going to make an exception for 'Beyond Kompare'. They had a 2X shirt with all of their info on it. Actually a very nice shirt and design. So, yes. I went there! And, I got the shirt!

Good service, no issues with my truck after it being detailed. I wish they made pricing easier, I…read moredidn't know the price until after I had sent them an email. Plus an under carriage was is extra which seems odd. However, the interior detail was great. I'd go back.

Just one thing...TEACH YOUR EMPLOYEES HOW TO DRIVE! they are going to KILL someone, one of your…read moreemployees cut me off by speeding through a turn lane through 2 lights, aswell as was speeding 10-15 over the speed limit, yall are lucky he didn't cause an accident, I've got the entire incident on dash cam!

In July 2017 our windshield cracked. I called Mel's auto glass who was able to beat the price of…read moreSafelite (and some others). You get what you pay for... Mel's gives me an open ended time between 8 a.m. and 5 p.m. I wasn't too fond of "be home all day" appointments but I didn't have a choice. The tech gets out here and starts on the windshield. A few minutes later he calls me outside. "Bad news," he says, "As we were pulling the new windshield out of the truck it cracked. That can happen sometimes and we will immediately rectify the situation." Okay, I get it. Don't know if it was human error or just a bad piece of glass. At this point I'm not angry. The tech proceeds to tell me, though, "I recommend we PGW glass, anyway. We were giving you XYZ glass (don't remember the name brand) this time, anyway." This made me raise my eyebrow because it seemed pretty clear that the "new" glass I was going to get wasn't the best quality to start with. I ask the tech, "Which glass is better?" "OH, PGW definitely. Seems to fit better and have better quality over all." "Okay," I said, "When you come back out please bring me PGW glass." (PGW glass is the name brand of the glass on the rest of our Toyota Sienna, too). Sounds good he tells me. Techs come back out a few days later. I naturally assume they've brought the right glass. They install the new glass and I come out to pay for it. SPOILER ALERT - the glass is NOT PGW glass! It's the same crap they brought the first time! The tech who came out this time (Mark I think was his name) was now pissed. "HE (first tech) didn't tell me *@#@ about PGW glass!" He proceeds to get angry and manages to drop the F-bomb. "I'm not angry with you" he tells me. He gets on the phone with the first tech and essentially starts a short argument with him. "You didn't tell me @*#$& about bringing PGW glass." I tell him, "come back out here AGAIN and do it right." Mel's comes out a THIRD time. THIS time it's the first tech. He apologizes profusely for the behavior of tech two (Mark?) and installs PGW glass. He knocks 60 bucks off the price of the glass. At this point this saga is over. Or so I thought. The next day I'm looking at the glass. The rubber molding at the bottom of the glass is completely separated from the windshield and flapping in the breeze. Mel's failed to re-secure the molding. I'm so disgusted at this point I don't even cal Mel's. I figure I'll fix it myself or bring it in elsewhere. A few months passed and I hadn't dealt with the rubber molding and, ironically, a rock pops up and chips the windshield on the freeway. This is (of course) is not Mel's fault but there's no way I'm calling these guys. I call Safelite. More on them in a second. Safelite tech, Jason, was awesome (see below). He tells me he can't fix the molding because Mel's didn't just fail to reattach it. They had TORN it. Now I'm mad. I call Mel's. The lady on the phone proceeds to try and tell me that Mel's has to REPLACE THE ENTIRE WINDSHIELD again! It's CLEAR that this is not the case. The rubber molding EASILY comes off the van on its own. The safelite tech told me as such. "They don't need to replace this glass," he says, "Just the molding." I tell the Mel's lady this and she puts me on hold again. To make a long story short they have no scheduled me for a FOURTH VISIT to replace said molding without replacing the entire glass. Safelite had given me a time window, texeds me when their en route, gavem me a real time map update as to when the tech would be here, etc., Extremely professional. They even went above and beyond and changed my appointment type from "windshield replace" to "windshield repair" when I called the day of, apologizing, indicating that I was wrong and didn't need the windshield replaced - just fixed. Jason, the tech from safelite, was AWESOME. Extremely professional, nice, accommodating, and quick. He even gave me a discount on the repair because the promo code I used from the Safelite website technically didn't apply to repairs (just replacements) which was MY misunderstanding, not theirs. He felt bad with the nightmare Mel had created so he knocks $30.00 of the repair (which was $5.00 more than the promo code had even given me). DO NOT USE MEL's. NIGHTMARE, unprofessional, and if you want them to come out a half dozen times to address the issue - go for it. Terrible.

Save $$$$ here! As a busy parent nobody wants a broken windshield, especially when you didn't do…read moreit. Wasn't happy with my insurance/safelite quote, so I found Glass America recommended on Reddit. I put in my info and less than an 15 minutes later had talked to a real person and got an appt scheduled next day! Kids corner plus tv w free coffee and water helped keep us entertained while they quickly got us back on the road.

Ashley got me taken care of and the tech explained to me that what I thought were chips were…read moreactually just scuff marks. Would 100% go again.

The best customer service ever! So friendly and helpful. I will never use another auto glass…read morecompany PERIOD! 5 stars plus!

What started as a little pebble chip a few months ago, quickly became a full windshield crack in a…read morematter of two days... thanks to the heat. I filed the claim with my insurance last week through the app. We have Progressive and it only took just a few minutes to insert my info. It automatically generated to Safelite but was given the option to choose my own repair ship. H&S Auto Glass came out to my work today and replaced the windshield in a matter of 30 minutes. Everything was extremely convenient and communication was fantastic. Highly recommended!

The service was good arrived on time the windows are of good quality and the value was good . Very…read morehappy and have used them for 3 of our homes . Thanks Affordable Window! Bill & Billie

I've used them myself for glass repair, and recommended them to clients. Great professional…read moreservice, always helpful and courteous. Very affordable.