A very easy process, friendly and timely service, and competitive rates. Highly recommend!read more

Steve called me with an expected arrival time and then showed up, did the work and was a complete…read moreprofessional. I recommend American Auto Glass without reservation. Excellent work

Showed up on time and did good work. Be careful about added fees - not discussed in quote upon…read morearrival.

We've taken our car and truck here. Always first rate service and the work has been fantastic…read more I wanted take a moment and share a story with you all about my son's truck. Its a 2007 Tacoma. Just a regular truck no bells and whistles but what makes it special is it was my dad's last truck. He and my son would take rides together just the two of them. When dad got sick he asked me to make sure my son got the truck. He did and we've kept it in great mechanical order, but the white paint lost its luster and I just happened to put a nice dent in the right rear quarter panel. I promised to get it fixed and Gerber was the only real choice. When they estimated the fixes, we talked about the old and new paint and well we decided to fix more. To say the truck looks amazing really doesn't capture the change in it or in our love for it. I know its just a truck but there are trucks and there are trucks. This one will be with us forever and the care, respect and craftsmanship that Gerber brought to the work was incredible. Thanks to the team for treating us and our rides so well.

Incompetent. After being told multiple times that there were two claims on my vehicle that needed…read moreto be fixed and getting estimates for both they only did one and when I received a call saying it was done I was informed that only one claim was complete after asking. Had to wait another week for my car to be fixed. On top of that, I told multiple employees that I had received a check from my insurance company that I would need to pay them on top of the deductible. I told them this on multiple phone calls, in person when getting the estimate and when paying for and picking up the car. The did not understand what I was saying. I told them I owed them $900 rather than the $500 for the one claim. They would not let me pay it. In three weeks I get a call saying I owed them money, money I was more than willing to pay. I inform the caller that I told multiple people this and tried to pay it when picking up the car. The caller said "I doubt that". The caller was not a part of any of these conversations and I had them with a family member present that remembers me telling employees this. The repairs look fine but for customer service alone I would avoid at all costs.

It's a small family owned business. Honest assessments, fair prices, and great work. Don & Carolyn…read moreVentura will take great care of you. I've been going there for several years and They'venever steered me wrong.

Fantastic service by knowledgeable staff. They have fixed…read moreboth my Jaguar and my Dodge truck. They stand behind their work. I highly recommend Don and his staff.

Just one thing...TEACH YOUR EMPLOYEES HOW TO DRIVE! they are going to KILL someone, one of your…read moreemployees cut me off by speeding through a turn lane through 2 lights, aswell as was speeding 10-15 over the speed limit, yall are lucky he didn't cause an accident, I've got the entire incident on dash cam!

In July 2017 our windshield cracked. I called Mel's auto glass who was able to beat the price of…read moreSafelite (and some others). You get what you pay for... Mel's gives me an open ended time between 8 a.m. and 5 p.m. I wasn't too fond of "be home all day" appointments but I didn't have a choice. The tech gets out here and starts on the windshield. A few minutes later he calls me outside. "Bad news," he says, "As we were pulling the new windshield out of the truck it cracked. That can happen sometimes and we will immediately rectify the situation." Okay, I get it. Don't know if it was human error or just a bad piece of glass. At this point I'm not angry. The tech proceeds to tell me, though, "I recommend we PGW glass, anyway. We were giving you XYZ glass (don't remember the name brand) this time, anyway." This made me raise my eyebrow because it seemed pretty clear that the "new" glass I was going to get wasn't the best quality to start with. I ask the tech, "Which glass is better?" "OH, PGW definitely. Seems to fit better and have better quality over all." "Okay," I said, "When you come back out please bring me PGW glass." (PGW glass is the name brand of the glass on the rest of our Toyota Sienna, too). Sounds good he tells me. Techs come back out a few days later. I naturally assume they've brought the right glass. They install the new glass and I come out to pay for it. SPOILER ALERT - the glass is NOT PGW glass! It's the same crap they brought the first time! The tech who came out this time (Mark I think was his name) was now pissed. "HE (first tech) didn't tell me *@#@ about PGW glass!" He proceeds to get angry and manages to drop the F-bomb. "I'm not angry with you" he tells me. He gets on the phone with the first tech and essentially starts a short argument with him. "You didn't tell me @*#$& about bringing PGW glass." I tell him, "come back out here AGAIN and do it right." Mel's comes out a THIRD time. THIS time it's the first tech. He apologizes profusely for the behavior of tech two (Mark?) and installs PGW glass. He knocks 60 bucks off the price of the glass. At this point this saga is over. Or so I thought. The next day I'm looking at the glass. The rubber molding at the bottom of the glass is completely separated from the windshield and flapping in the breeze. Mel's failed to re-secure the molding. I'm so disgusted at this point I don't even cal Mel's. I figure I'll fix it myself or bring it in elsewhere. A few months passed and I hadn't dealt with the rubber molding and, ironically, a rock pops up and chips the windshield on the freeway. This is (of course) is not Mel's fault but there's no way I'm calling these guys. I call Safelite. More on them in a second. Safelite tech, Jason, was awesome (see below). He tells me he can't fix the molding because Mel's didn't just fail to reattach it. They had TORN it. Now I'm mad. I call Mel's. The lady on the phone proceeds to try and tell me that Mel's has to REPLACE THE ENTIRE WINDSHIELD again! It's CLEAR that this is not the case. The rubber molding EASILY comes off the van on its own. The safelite tech told me as such. "They don't need to replace this glass," he says, "Just the molding." I tell the Mel's lady this and she puts me on hold again. To make a long story short they have no scheduled me for a FOURTH VISIT to replace said molding without replacing the entire glass. Safelite had given me a time window, texeds me when their en route, gavem me a real time map update as to when the tech would be here, etc., Extremely professional. They even went above and beyond and changed my appointment type from "windshield replace" to "windshield repair" when I called the day of, apologizing, indicating that I was wrong and didn't need the windshield replaced - just fixed. Jason, the tech from safelite, was AWESOME. Extremely professional, nice, accommodating, and quick. He even gave me a discount on the repair because the promo code I used from the Safelite website technically didn't apply to repairs (just replacements) which was MY misunderstanding, not theirs. He felt bad with the nightmare Mel had created so he knocks $30.00 of the repair (which was $5.00 more than the promo code had even given me). DO NOT USE MEL's. NIGHTMARE, unprofessional, and if you want them to come out a half dozen times to address the issue - go for it. Terrible.

Giving 2 stars as the tech was at least friendly, but this is the only business I've encountered…read morewhere if their "repair" makes the problem worse they'll only refund the failed repair cost if you pay more money to fully replace the windshield. Pics are attached of the small crack before, and then the spreading crack immediately after. I was going to just suck it up and replace the windshield but that doesn't sit right with me that I paid full price for them to damage my windshield further. Updating to add that safelite did reach out a few days later and address the concern. Updating to 4 stars as their customer service after the fact was good.

Service Tech (William) was great. He was very thorough, polite, and informative. Chip was fixed…read moresuper quick. He let me additional paperwork on warranty and his company business card as well.

High quality work completed ahead of schedule. Quickly completed a seat belt issue that was missed…read morewithout any hassle. Very please.

The communication great The quality of work…read moreGetting my vehicle back in a timely manner Hell the even straightened out my license plate