We've had two vehicle windshields fixed. One replacement and one chip repair. Both times we took the cars to the shop. Each one fixed and ready for pick up the same day. No leaks in over two years or visibility issues with chip/resin. Crew was polite and got everything right. I would repeat and recommend this site to friends, family and others. They handled all paperwork with insurance too... Thanks, JP read more

Terribly disappointing experience with Safelite from start to finish. I initially brought my SUV in on Monday for what was supposed to be a simple windshield crack repair, as directed by my insurance company with a $0 deductible. Within minutes, I was told that while attempting the repair, the crack spread further and the windshield now needed to be fully replaced resulting in a $500 deductible for me. While I tried to give the benefit of the doubt, the situation immediately felt questionable. After waiting for the replacement windshield to arrive, I returned yesterday to have it installed. When I came to pick up my vehicle, my husband immediately noticed damage on the top of the SUV that was not there beforehand. The original crack was located on the lower left side near the VIN number, nowhere near the damaged area. The night before the appointment, my husband, a friend, and her husband had all closely examined the windshield while I was sharing the situation with them, so we are absolutely certain the damage did not exist prior to service. At first, my husband thought the mark might simply be adhesive residue from the repair, but after rubbing it, it became clear the vehicle had been scuffed/damaged. What was most frustrating was the complete lack of accountability from the staff. One employee mentioned he had taken a video of the scuff, but by that point the damage had already occurred. Rather than addressing the issue professionally, the interaction felt dismissive and defensive. I am extremely disappointed with how this entire situation was handled and will not be using Safelite again. I strongly encourage anyone bringing their vehicle in for service to thoroughly photograph and video their car beforehand to protect themselves in case damage occurs during the repair process. read more

If I could rate them zero stars, I absolutely would. They cancelled my appointment not once, but twice. Even after booking ahead three weeks out, they call to tell me they won't have technicians available to come out to me. Then why in the world are you scheduling appointments you know you won't or cannot fulfill THREE WEEKS OUT? Complete travesty of a company. Terrible service and completely unprofessional. read more

BAIT AND SWITCH - Safelite initially quoted me a price of $348.63 to replace the back glass on my 1995 Chevrolet K1500. They came back with an email saying that after researching the price of parts, they doubled the price to $696.75. I know that Chevrolet used this particular part from the early 80's to the late 2000's, so this is not a hard to find or especially expensive part. Be careful and hold them to task when they do this to you read more