Brian the owner came to rekey 6 locks and a fresh install of a deadbolt. Arrived on time. Worked under a time constraint. Did a fantastic job. Proactively advised me on quality of lock brands. Didn't go for the easiest solution, but the best for my safety. Proactively advised me on the most secure placement of new deadbolt. Can clearly tell he is an expert in his field. Good prices as well. Highly recommend! read more

What should have been a 15-minute appointment ultimately required me having to stay home from the office 3 separate days, for a combined wait time of nearly 10 hours. Day 1 - Scheduled appointment to have locks re-keyed, and was given a 4 hour window in which the technician would arrive. The technician finally called after 3.5 hours, to tell me he was at an appointment in Gurnee, and had another appointment in Naperville before me. He told me to call the schedulers back and book another appointment. Day 2 - Scheduled a new appointment, and requested that I be the first appointment of the day, after my experience the first time. I was given another 4 hour window; the technician showed up 2.5 hours into that window, and completed the job in about 15 minutes. However, one of the deadbolts fell out of alignment within hours of him leaving, and needed to be fixed. Day 3 - Scheduled a follow-up appointment, and was given another 4 hour window. 3 hours into that window, technician showed up, and quickly repaired the broken deadbolt. Ultimately, the new locks are working fine, but there are hundreds of locksmiths in the area, and hopefully nearly all of them can complete the job more efficiently. Find someone local to your home, who won't book an impossible set of appointments the same day as you. I am giving them 2 stars because everyone from customer service to the technicians was very friendly throughout. read more

Awesome work! Sergio arrived on time, worked quickly and professionally! I would definitely recommend working with them again! He rekeyed a bunch of locks, adjusted deadbolts so I wouldn't have to push the doors in to lock them, and removed a rusty combination lock I couldn't get off the gate. Everything works wonderfully now! Did a few extras without additional charges! read more

Mr. Rekey did a quick and amazing job at rekeying my locks. They also resolved a problem I had with one door lock and offered me great tips for down the road. I received a call back with a quote in no time at all and had my locksmith, Mike, here the very next day. Mike was professional, helpful and diligent with his work. I will definitely be using Mr. Rekey for anything I need in the future. read more

Scheduled a rekey through American Home Shield Home Warranty. Was set for today (Monday) between noon -4:00. Called at 4:30 to find out that their "technician got hung up." "Sorry nobody called you. The earliest he can get there is Saturday". A place called Mr Rekey has ONE technician for the metro Chicago area?! Thanks but no thanks. read more

Very satisfied with the quality of work by Mykell S. He was very professional and offered cost saving options. Will 100% recommend this company (and specifically Mykell S.) to anyone in the Western Suburbs area. read more

First appointment was for a Monday. Got a call that their guy, (the only guy they have in my area-NW Burbs of Chicago), cannot make it and it will be Wednesday. Ok, stuff happens; but still; they need more than ONE guy. Wednesday. My mom stays home to let him in. My wife and I go to work. Five minutes into the appointment I get a call asking, "Where are the keys?" "Umm....they are with my car keys, on me...at work. Why? "Where are your wife's keys? "Umm, her keys are with her car keys...at work. Why?" I'm then told by Sergio that: "Keys are SUPPOSED to be left at the home". We "should have known this." My response: "Then why didn't your office SAY THAT when I made the appointment?" Or, why didn't they SAY THAT when they called me to RESCHEDULE? (I didn't even need my current keys since they were being swapped out and when I got home they wouldn't work anyway so I would have had no problem leaving them at home...if only I had been TOLD so.) Then I'm told that he cannot do the work until I pay him $20 for some re-code now. Really? "Yeah...It's not covered" Then he proceeds to tell me that he needs to do it now, because he has another appointment he's late for, and he then also shared that it took him TWO and a HALF hours to get to my house! 1. Like that's my problem? 2. Again, you need more than ONE guy. 3. Use GPS. We live in Elgin Illinois. Not exactly farm country. If it took you 2.5 hours to get to my home; WHERE DID YOU COME FROM??? He said "This NEVER happens because keys are always at the home." We were " supposed to leave the keys" (He said that about 10 times in 10 minutes) I was at work addressing this, and they are fighting me for $20. TWENTY DOLLARS. Fine. I told my mom to pay the guy and be done with it, and him, and the company. What other choice did I have, really? Mr. Rekey: So you have NEVER had a neighbor open the door for a client who wasn't home and they didn't have a key; or you have NEVER had a younger child at home open the door who didn't have a key for your tech? This NEVER happens?? Never? Really? (Actually, it's a rhetorical question.) So, instead of the tech saying: * "Yeah, our bad, we should have told you that, let me take care of that for you and I will bring it up in the office", OR a * "As a one-time courtesy, I will take care of it for you" response; you know, the "standard customer service response" I would have expected; instead, I get: * "I need the additional $20 before I can do the work." Fine, so we paid him the extra $20 bucks. Work is done. The locks are fine. It's 20 bucks, no biggie; but it's more the principal of them not telling me to leave the old keys in the first place; and then the nerve to tell me " I should have known to leave them", then followed by the demand for an extra charge. Then I decided to call the Mr. Re-Key office later that day and I shared my "experience" with them. (As far as I see, this is all on them. They neglected to tell me leave the keys; I didn't; and now they charged me extra because of their neglect; period. At a minimum, start telling your customers that. (That would have been my request.)) I was told that this "Would be escalated, and "We will call you to address it" I felt vindicated! Any guesses what happened next? You guessed it: Zip. Zilch. Nada. It's been over a week. So, you sure did get your extra 20 bucks. Congrat's! Here's what I'm doing: (Mostly because of the no-call back as promised.) 1. Posting this review with my experience. At a minimum, other potential clients will see that they are "supposed to know to leave the old keys"; in the event they even want to consider using you. 2. Never calling them again. And advising others of the same. 3. Called American Home Shield and sharing this "experience" with them. Maybe they can sub-contract to someone other than Mr. Re-Key. Or at least a secondary vendor. Gotta be someone else out there. (They also sent me a survey; that's getting filled out.) 4. Calling my Real Estate Agent and sharing this experience with her. She's the largest selling real-estate agent for her company in the NW burbs of Chicago. It was her recommendation that we use American Home Shield for our Home Warranty in the first place, and they only sub-contract out and use Mr. Re-Key. I will ask her to start steering her clients away from American Home Shield; thus a direct impact on Mr. Re-Key. (I wonder if that will cost Mr. Re-Key more or less than $20 in lost business?) But hey, you got your extra $20!! read more

I just move in to my new home and wanted to get my locks rekeyed. I have a home warranty and rekeying locks are covered. My appointment was made under the home warranty. I am glad it was Mr. Rekey. Sergio was my technician. He was very polite and respectful. He worked very quickly, and I am very happy with his work. He came during the allotted hour block and was done with in an hour. I would recommend Mr. Rekey to anyone. read more

If I could give them no stars, I would. Their website claims "100% Lifetime Workmanship Guarantee." It's a lie. In 2018 I moved to my new home and this company came out and re-keyed my doors. Almost a year later the locks do not work. You can lock the door from the inside (or outside with a key), but if you push the knob in and turn, the door unlocks. Mind you, the doors that needed to be re-keyed are my two main doors. I called and 1) they no longer service the area so, 2) would not send anyone out to fix it nor refund me. They said it was past their "warranty date" so there was nothing they can do. I requested the call be escalated and the man connected me with his manager. The manager also refused to help me. Thanks for nothing, Mr. Rekey! read more

My wife & I moved into a new home in the west suburbs of Chicago. We contacted Mr. Rekey to rekey 5 locks. I received a call from Sergio about 30 minutes before he arrived to inform me that he would be arriving shortly. He arrived as scheduled, and he got to work right away. He was great! I think the rekey was a little extra work than our work order indicated, but he gladly went the extra mile and took care of us. The whole process was quick. He encouraged us to ask any questions we might have, and thoroughly checked all his work before he left to ensure everything was in order. Based on this experience with Sergio from Mr. Rekey, I will recommend this company to all my friends and family, and I will only use Mr. Rekey for future needs- and hopefully Sergio is the technician! Thank you Mr. Rekey! Thank you Sergio! read more

Sergio was AMAZING! We were originally scheduled for a 1-5 pm window. He had an unexpected morning availability and my locks were able to be changed by 12pm. We were running a bit late & he waited without complaint. He definitely eased any anxiety I previously had. read more

Sergio came today to re-key my locks. Not only did he call several times keeping me posted on his arrival (which I really appreciate), but we he arrived, he was professional, courteous and most of all got the job done correctly and quickly! I am very pleased with the great service provided. I highly recommend Sergio, and Mr re-key to anyone needing fast, reliable professional lock service. read more

Sergio called half an hour ahead and told me what to expect. While he was here, he was courteous, professional, and efficient. No complaints so far on the service or locks. read more

Sergio was very helpful and rekeyed all our locks when we moved in. Great service! Was courteous, calling us to let us know he was on his way. read more

I want to be fair and wish to reavaluate the review I left yesterday morning. The guys came out yesterday and did a great job and gave me a price break due to the problems I encountered with their dispatch process. They need to address the customer service issue as it pertains to their dispatch process. Going forward, I think I would give them another opportunity if I ever need that service again. At this time I think a 3 rating is fair. read more

Sergio was our technician for rekeying our locks, and we appreciate his expertise and service. He called in advance to notify us of his arrival time and he was professional, knowledgeable, and efficient. He made sure that all the locks worked to our satisfaction and answered the questions we had prior to his departure. read more

Sergio did an outstanding job rekeying my entire home in less than 1 hour. Great job Sergio. Very friendly and competent.