I got a few crappy keys from my landlord made elsewhere. I asked for the originals and came here to…read moreget my own copies and immediately all issues getting into my doors ceased! Quality work.

I found this business from a Yelp search. I was locked out of my storage unit. As much as I didn't…read morewant to pay to get this fixed the service was amazing. They came out within ten minutes and switched my lock. I was so happy because I really wanted to enjoy the weather. Professional, quick and great value. The price was identical to what was quoted on the phone.

We would recommend Gutters Santiago to anyone. Santiago came out quickly to give us an estimate and…read morewas the most reasonable out of the estimates we received. He showed up on time and did an amazing job replacing our gutters and tuck pointed some problem areas, he also put a new cap on our chimney. I have to say we overall had a great experience and will be using them again to replace the covering over our front door.

From the owner: Gutter Santiago Installation Repair and Cleaning is a leading exterior construction company in…read moreChicago, IL, specializing in high-quality gutter installation and repair. With an experienced team and a commitment to excellence, we guarantee exceptional in gutters results. Trust us for all your gutter in Chicago needs.

Great building and friendly responsive staff. Good communication with tenants. Love the front desk…read morepeople and requests of maintenance have been consistently responded to over three years. Love the historic building and overall feeling of the building. A great choice for graduate students at UChicago too.

On one of the hottest days my air condition decided not to work. Thank goodness for Shoreland…read moremaintenance man Elloitt. It is true not all angels are in Heaven. Thank you, Elloitt, for all the great work you did to get my air condition working. Thank you so much. Great work. Ms. Pat

Tony was very professional and friendly. He was quick and thorough. I would definitely recommend…read morehim to anyone. He is a good businessman.

Cottage Grove Glass Repair was professional and efficient. I stopped in to just get an estimate for…read morea glass top for my kitchen table. Tony the owner had the perfect replacement glass, I walked out the same day with the glass for my kitchen table. I had called several place who quoted me higher prices and I would had to wait two week for the glass top. Tony and his team was knowledgeable, friendly, and goes the extra mile to ensure customer satisfaction.

Management here is so poor!! It was a leak in my tier and they had to go in wall October 2025. Once…read moreit was repaired, and they had to water was turned back on, my smaller bathroom has NOT had hot water since!! And the package room stays in a mess. It is not regulated, you have to literally go in and hunt your package down!!!Theft of packages is common!! Management is a joke at Regents Park!!!

Worst property management ever seen. Apt sewer was infected by roaches, the management team clearly…read moreknows about this but never take actions. Filed a service request but no one answers.

We had a wonderful experience working with Oak Brothers to restore basically all the windows in our…read moreturn-of-the-century Victorian house in Chicago. We picked Oak Brothers because they are among the few left who do this kind of work and they are artists of this craft. These days many people choose to get rid of beautiful original windows in favor of new windows. We didn't want to do that because we know the original windows are much better quality and built to last much longer than such new windows, not to mention that they look better, and they just needed to be restored. Oak Brothers is a small team that is in high demand, so there was a significant lead time for our project, but we decided it was worth the wait because we felt no one else in the Chicagoland area could match their expertise, skill, and attention to detail. Oak Brothers restored the main double-hung windows around the house as well as our basement casement windows and several art glass windows. Besides restoring their structure and function (plus installing upgraded weather-seals), they did a meticulous job of removing the paint on both the windows themselves and the window jambs. They stained and varnished everything to match the rest of our newly refinished woodwork. They also replaced rotted window sills, transformed fixed into operable windows, and arranged to have our stained-glass windows cleaned and re-cemented. We never knew how dirty the stained-glass window at the top of our first-floor stairwell were before they were cleaned. Oak Brothers paid as much attention to aesthetics as they did to structural and functional issues. For example, Jeff worked patiently with us to get all the window hardware re-plated so it matches the original copper patina we found on the few sash pulls that still had the original finish. He then went the extra mile to source screws and finishing washers that match the patina on the hardware. The end result is that the windows are a perfect aesthetic fit for the rest of the house. We really appreciated Jeff and his team's care and hard work throughout the process. Jeff has the kind of expert knowledge of his craft that is very rare these days. Pat and Jude, besides the high level of skill they brought to the job, were extremely gracious and kind as they worked on the windows while we and two small kids were living in the house, and they took great care not only in their work but also in helping manage dust and debris. We are greatly enjoying the beautiful results of their work now that it is complete. We offer our highest recommendation for Oak Brothers.

Oak Brothers did an excellent job restoring nine double hung windows in our home, including finish…read moreremoval and refinishing for all of the windows with a stained and varnished finish. A previous owner had painted over the frames and windows, to the point that they were difficult to open and after years of neglect somewhat unsightly. The end result is absolutely beautiful, down to the hardware and chains. They also did a wonderful job restoring the finish on our front door, sanding and painting our railing, and installing upgraded weather-seals in a sunroom door. The most impressive work was their restoration of our second floor facade-facing bay of windows which contains a lovely stained glass design that spreads across three windows. Oak Brothers removed the windows, re-cemented the glass, and fixed some cracked panes. The windows are much improved and we plan to do the same for another stained glass window. Throughout the process, Jeff and his team were attentive and responsive. Jeff is passionate about restoration, and his wealth of knowledge gave us new ideas for elsewhere in the home. He has become someone we turn to when considering other improvements or restorations. He even came back two years later to repair what turned out to be a bent piece of weather-stripping that was causing a sash to be inoperable. While the source of the problem was a misplaced piece of hardened epoxy that had caused a piece of metal weather-stripping to get bent, he did not charge us for the repair. We plan to work with Oak Brothers in the future for more restoration on our home and highly recommend them for restoration work.

I've never lived in an apartment before renting out the one I have now with Mac Properties, but I…read moredon't feel much on a day-to-day basis to be lacking. The staff I've interacted with (Amari and Tanisha for calls and work orders, Stefan for maintenance) have been very lovely, quite friendly and polite, and they do make me feel quite cared about. I'm usually extremely anxious about making or picking up phone calls, but I do tend to pick up the ones that seem to be follow-ups from Mac about work orders because the staff I've interacted with make me feel much more at ease than usual. I also find maintenance to be very personable. Stefan and the others who have come by have been very attentive and thorough with the work they've done, and they always verbally check in with us if we're home when they come in, to make sure that they've completed work orders exactly as we wanted. Mac's resident portal isn't great, the help articles are atrociously unhelpful, and I don't really understand why they ask for preferences around contact for work orders because they always email and call regardless of what you indicate. The lawn is always somewhat overrrun with weeds, regardless of the season, so that's a little annoying as well. But maintenance is always incredibly prompt, and usually when the weather gets nicer, someone adds some nice plants to the flower pots outside my unit, which I appreciate. So overall.... I don't exactly feel like Mac Properties totally makes looking after residents their very top priority, but I don't have much to complain about either. I wish we had central a/c and more control over heating, but I suppose it's an old building and that's not really within their control. And I really do appreciate the staff. They're probably the biggest upside to living where I do.

As of February 5th, this issue still persists with no genuine effort from the landlord to resolve…read moreit. Instead, I am met with avoidance, disregard, and false claims of completed work orders, while they insist there is no mouse infestation or evidence of mice in my unit. The landlord continues to deny that there is a problem. They refuse to credit my account for the cost of materials I purchased on my own to protect my home. Calls and work orders remain unaddressed, and they mark them as complete without any resolution. This situation has been ongoing since May 2025. It has become so severe that mice are now openly visible, as if they pay rent, and they walk around the traps. This is a health hazard, and I can't even stay in my home comfortably. I have posted a new video that substantiates my experience thus far.

I have been living at Twin Towers apartments for almost one year now, and I can say that it has…read moretruly become my home away from home. I moved from California, so it wasn't the easiest transition but the entire Twin Towers management has made it worthwhile. My apartment is spacious, reasonably priced, and with a lovely view of Lake Michigan and the downtown skyline. I love brightly lit spaces, so the tall and wide windows in the bedroom and living room are perfect. If I ever have any issues with heating, repairs, or anything really, I simply request a maintenance job on the online app, and it is addressed promptly. Twin Towers is very quick on resolving issues, and I appreciate that very much. Just recently, there have been many changes being done--all of which have been really cool. Just this past October, there was a fall festival event with free food, open bar, raffle prizes, and great music. We also just had a lovely wine-down Wednesday evening where tenants were able to sip wine and enjoy hors d'oeuvres. I'm loving all these new events that are bringing all tenants together for a good time. In terms of the amenities, Twin Towers has a very nicely equipped gym, a comfortable business center, and a very homey lounge where you can grab a warm cup of coffee or watch some tv. The laundry room is always clean and ready for use. Package deliveries are always very simple, as there Luxor system is a God send! There were a few times where I came across issues with deliveries, but they've always been dealt with promptly. All in all, I have loved my experience living at Twin Towers Apartments. The entire TT staff is kind, welcoming, and always ready to help. I couldn't have chosen a better home here in Chicago.

Work orders were closed because No one else on my floor is complaining about a smell in their unit…read more I was also told by management that I complain about a smell every year around this time. The previous time that I complained about a smell, the work order was ignored and I later found black mold in the smaller bedroom. The mold was then painted over. The time before that I complained about a smell for weeks and it turned out that my neighbor flooded his unit before moving out, underneath my couch the carpet was damp and had a mildew smell. The carpet was shampooed. A 3rd time that I complained about a smell, the furnace leaked on the carpet behind couch. The water had to be shut off for repairs. And another time I complained about a smell the filters had mold on them and had to be replaced. I emailed the property manager Shelia Cramer about the leak in my bathroom (pics attached), It was completely ignored.

Wonderful -- Tim nailed it, was extremely communicative, and was helpful at ensuring this project…read morewas handled professionally, safely and on time. He's got great knowledge on all things home projects-- both small and big-- and we used him for a project with a reporter that was high stakes, and he nailed it. Much appreciated, and can't wait to hopefully work with him and his team again!

I first hired Tim about a year ago to do some custom shelving for me. Needless to say, this review…read moreis LONG overdue! If I could give him 10 stars, I would happily do so! He's reliable (a rarity in this day and age), he's honest (an even bigger rarity), and he's extremely professional. So much so, I re hired him 2 more times! Once to assemble and install a ceiling fan and another time to do an interior design project I've been working on. Review on that coming soon. I would, without a doubt, hire him for any creative handyman needs! Well worth it!

I would not recommend working with Roy. He was contracted through our GC and was not transparent on…read moreany sort of timeline to complete the work for our full bathroom renovation. He left mid-job and delayed our projects by weeks. When he finally came back to finish the job, the work he did was very sub-par. The caulk and tile were completely uneven, and he did not communicate whatsoever. After he was "done" and left we found pieces of plaster flushed down our toilet. Save yourself the hassle and time and work with someone else!

Roy and crew did an amazing job finishing our basement. Very professional and easy to work with…read more Answered all our questions and made changes and suggestions to stay on budget. I highly recommend Roy and his crew and will use them again for any future projects.