I hired Quality Pool Service to come resuscitate a green pool I inherited. I talked to the owner,…read morewho was super friendly and responsive. He gave me a price and had his assistant call to set things up. Things seemed good.
A person did come out on Memorial Day to get the pool draining - so that was good.
The assistant emailed me a quote to approve that was a lot more than the owner quoted me. (He quoted me around $800. Side Note - I felt that was high also, but the owner shared what they would do - clean, clean the housing, replace the filters, and get it all balanced. It felt like they would really put a lot of effort and care into this, and, I needed it done so I gave the go.) When I asked the assistant about this, she said, "well, he didn't know what you had." I moved forward as I needed to do something. I asked, in email, if the inside of the filter housing would be cleaned - and she said yes.
The gentleman came out. Very nice guy, but, it quickly became obvious that there was a major communication barrier. I asked if he was going to clean the inside of the filter housing. He said "Yes I'm going to change the filters." I tried to ask in different ways with no success. I gave up; and just watched. He only changed the filters. No rinse and certainly no chemicals. I immediately emailed the assistant again (the only way to talk with this company - they never answer the phone) - and she emailed back and said "oh, no, we don't do that."
The gentleman started cleaning the pool. No power washing. No scrubbing. Just acid down the side and then trickled the garden hose after. He spent maybe a total of three working hours at my house. Maybe. And he was gone. During all this I was emailing insisting the owner or a supervisor come out, but I got emails back saying "the supervisor is too busy covering his route."
Yes, another guy came back two days later after I had to put the hose in the pool to fill it (The three hour guy did not do that - again - communication barrier). I barely saw him on camera (He was here about twenty minutes) and never saw what he did, but he supposedly put chemicals in and "balanced things." A day and a half later my son said "dad, you know there are no tabs in the floater, right?" I would have thought they would do that! It makes me wonder what "the return guy" really did?
So, for three hours and twenty minutes of work, yes, the pool was not green. Yes, they came on "Memorial Day" (but the assistant said "we have guys who want to work," She made it clear that this wasn't a "special favor.") and yes, I did get my filters changed. I was charged $1,100. Later, without me asking, they did reduce the bill to $978. Still feels really steep. With reliving all of this, I want to reduce my review to "1 Star," but I did get a clean, no longer green pool." So, 2 it is. My personal recommendation is you steer clear of this company. There are PLENTY of better alternatives.