VERY DISRESPECTFUL, worst experience I ever had at a phone repair shop. Asked for a screen…read moreprotector and received a cracked one. once I showed him it was cracked he proceeded to just tear it off and told me to leave with threatening security. I then tried to scan the QR code to leave a review and HE COVERED IT WITH HIS HAND. DO NOT GO HERE AT ALL!!

After he popped a battery into my wristwatch, (at an extremely reasonable price), about a month or…read moreso later, I returned to ask about getting a battery for my old iphone7. We spoke, told issues, after considering $65 battery cost, and effectiveness to the problem, I didn't buy. SO, he did not cheat me, by allowing me to buy a battery. He SUGGESTED it would not help my phone. It was an internal computer issue. After googling later, saw Apple no longer supported updates for that phone. Graveyard is on the Horizon. I hope this review Helps. I like the way this guy does business. Good luck!!

John is awesome. Super talented and knowledgeable. Fixed out iPhone battery with no issues, and…read morequickly.

Service Requested for my 4th Gen IPAD Pro usbc port broken…read more The Quality from John is superb. The Value he added to his work is honest, integrity and great work ethic. I will bring in my iPad Pro for him to replace the usbc port that was half working. I highly recommend John. Extremely professional and extremely nice. I've visited so many of these cellular repair shops and they either rip you off or charge you an arm and a leg. Not this guy. I highly recommend anybody from MOCO and Fredrick area to go to this guy because he stands by his business and is a good man. I have nothing to say other than all positives. He is a 10/10! My iPad wouldn't charge but he explained it still works but I would have to need to replace it eventually which I will with John. Thank you sir. I will see you again.

My puppy stomped on my phone and broke my phone screen protector and my face ID stopped working. I…read morereally thought he had smashed that, but when Nick popped off the screen protector and replaced it, thankfully my face id was working again. The staff couldn't be sweeter - my phone was good as new in no time - I even left with an adorable new case and pop socket. They were super friendly, quick, explained everything and I was in the best hands. Very easy to find, clean and great shopping center location. Will definitely be back if in the area!

Great customer service. Luxse is a cool dude. He worked with my budget and we got it done. My…read moreiphone x fell in some water for a couple of seconds. Screen went blank nothing would work. Left it with them for about 6 hours and now it's working perfectly. Thank you guys so much. Go check them out if you're in the area

Ty was awesome and fixed my non working fold 7 screen without any issues like it was new again…read more Easy and efficient!

I have had 2 devices serviced at this location! Both time I was met with professionalism and a…read morerepair that was completed in a timely fashion

What a wonderful experience. I am computer illiterate and needed help connecting a new printer to…read moremy network. I put out a request and Walden Gajo responded quickly. We spoke and he was able to accommodate me during my work schedule (I work from home). He was very professional and not only set-up my printer but also showed me how to copy and fax. He charged a $50 travel fee and $125 for his services. I was able to Zelle him the money owed, and he confirmed receipt prior to his departure. I am extremely grateful.

Great home cabling services from a friendly, professional, and responsive provider. Highly…read morerecommend.

With as much as we do on our computers now, nothing puts me in a panic more than when my laptop…read moregoes down! No banking, no work - I was paralyzed. I am so thankful I found ITNEEDSHelp. In a matter of minutes after bringing my computer in it was like a huge weight off my shoulders. Van and James are the Best IT Support ever. Van returned my call from my message in the evening before almost immediately after I left the message, I was in there the next day and he had it running in no time. They fixed the problem immediately and went above and beyond in checking my laptops performance and update status. Van explained to me everything he was doing, why he was doing it and what was and was not needed. He cleaned up my laptop, added more memory all at a very reasonable price. If you need any help with your small business, home office, printers, computers etc. I highly recommend this company. I cannot say enough wonderful things about them. It is such a relief to know there is such a great company as them if anything ever goes wrong with my computer again. The knowledge that they have is just mind-boggling, you can tell they have been doing this for a very long time and are very good at what they do.

I received outstanding help from It Needs Help when my computer was disabled by ransomware. I am…read moreelectronically challenged, but Van took my calls, met with me a few times, texted me from Costco with a picture of the laptop that would be most useful for me, cleaned out my old computer, gave me a lot of advice- then showed me how my phone was way overdue for a replacement. Highly recommended!

Awesome service Fair Pricing I've used Jhit to restore data,…read morerepair crashed laptops, and purchase tablets Clear pricing, negotiable, and great products, pre owned. Knowledgeable and willing to teach

TLDR: paid $200 for this. Not the quality work I expect from the price. Try somewhere else…read more My sons 1yr old iPad 9th generation accidentally had a 15 pound dumbbell fall from a short height onto the screen (less than 6in) and it cracked in 2 places. Thankfully because the height was short there was no pixel damage, the screen had normal responsiveness, and otherwise the iPad appeared to function normally. I work long hours so had the iPad at home for 4 days prior to bringing it to Techy, June 26. Bringing it in they told me it would be 189.99 for the screen repair and with taxes that came out to just above $200. I probably should have walked away at this point but hindsight is 20/20 and they said it would be done within a day or 2 and i was going on vacation the following week so just wanted the work done. Plus on Google reviews they had a 5 star rating with a decent number of reviews so I decided to go through with the work. So they called me and said it was done the same day i brought it in. Unfortunately I was already at work so came to pick it up the next day (Day 2). They said during their testing that the screen kept turning on and off (this didn't happen before I brought it in and like I mentioned I had it for 4 days broken before bringing it in) so they would need another day to fix the problem. No problem. Thankfully I live close by. They call later that day and say it's done. Again I'm at work so have to wait until the next day. Next day (Day 3) comes and I get a call that it isn't charging so they need another day. Next day (Day 4, June 30) comes and this is what I pick up. Mind you there was never any crack or damage to the button. I wish I had taken a picture of what the broken screen looked like prior but unfortunately I didnt. When questioning them about it they said they had to reseat the button multiple times and this is unfortunately the best they could do. The button is loose in the seating plus a visible gap so I'm sure all kinds of dust and debris will get inside. Also the previous button has Touch ID capabilities and this new one does not. The worst part is that there is a warranty on the screen if it stops working but I asked about if the button is covered under the warranty and it of course isn't. I also noticed some small cracks that look to be under the new screen. They don't seem to impact the functionality of the screen and is just more a cosmetic defect so im not as worried about that. Plus if the screen stops functioning due to a tech issue that's at least covered. I'm devastated. I expected much better quality work for $200. I feel like I got scammed. The one good point is all the staff was very nice and professional. The visible appearance of the shop is nice and clean. I want to clarify I am not unhappy with the time it took for them to do the work just the overall quality of work and price together. I have no problem if you need extra time to do good work. Update: July 27th the button has completely stopped working. So less than a month. I also have noticed that I've had issues accessing my sons Apple ID which has me very concerned and this wasn't a problem prior. I don't even want to take it back to have them potentially ruin it more so here I am with a broken iPad out $200 with a potential security issue.