We have been having our iphones and ipads repaired at 123 for years. There was a time where we…read morewere nervous about our devices being opened and repaired but not any more. Lucse has been great repairing all our digital items. Best in the business.

VERY DISRESPECTFUL, worst experience I ever had at a phone repair shop. Asked for a screen…read moreprotector and received a cracked one. once I showed him it was cracked he proceeded to just tear it off and told me to leave with threatening security. I then tried to scan the QR code to leave a review and HE COVERED IT WITH HIS HAND. DO NOT GO HERE AT ALL!!

Live in Downtown Frederick. Recently dropped my phone and looking for some sort of local repair as…read morewe have No Apple Store in Frederick County. Screen cracked and a doozey of one at that. Came in without calling or making and appointment. Located off 40 (take the Middletown exit on 70 it's across from the Weis). I brought my iPhone in and was immediately helped (smile included). My phone was immediately priced out ($120 is not bad at all for an entire new screen and screen cover) and the repair was only to take an hour as a part was going to be delivered from their Gaithersburg location. I have a 14 and if they don't have the part for your phone it's nice they have another store they can access. Great experience, good price. Will be back as I drop my phone a lot. They have cases too!

Fast, friendly and knowledgeable. Nice phone accessory…read moreselection as well. I enjoy dealing with a business that truly wants to do a good job for you and this place is exactly that.

Mr. Case & Fix? More like Mr. Case & Can't Fix shit. So I lived about 1hr away from this place and…read moreI just so happen to be at this mall and went in for a simple screen replacement. Keep that in mind 1hr away. When I got my phone back it worked fine for about a week and the phone screen would just not turn on, it would be extremely glitchy. So I had to make the hour drive back 4 different times to this place because he could never get it fixed. A total of 8hrs was spent on driving back and forth because of the damn issues. Only thing I will say ye did give me a discount on the last replacement. I just can't believe it took 4 times for a screen replacement. Owner is a super friendly guy, but idk how far his expertise goes in repairing phones.

Service Requested for my 4th Gen IPAD Pro usbc port broken…read more The Quality from John is superb. The Value he added to his work is honest, integrity and great work ethic. I will bring in my iPad Pro for him to replace the usbc port that was half working. I highly recommend John. Extremely professional and extremely nice. I've visited so many of these cellular repair shops and they either rip you off or charge you an arm and a leg. Not this guy. I highly recommend anybody from MOCO and Fredrick area to go to this guy because he stands by his business and is a good man. I have nothing to say other than all positives. He is a 10/10! My iPad wouldn't charge but he explained it still works but I would have to need to replace it eventually which I will with John. Thank you sir. I will see you again.

John is awesome. Super talented and knowledgeable. Fixed out iPhone battery with no issues, and…read morequickly.

It must be a company standard or I have been fortunate in receiving such quality customer service…read more As I stated in a previous review, upon my arrival at the Frederick location, the agent was assisting another customer (a senior like myself). I observed how Drew interacted with kindness and compassion with this individual while acknowledging my presence and letting me know he would assist me shortly. When it was my turn, I had his complete attention, showing me the same kindness, patience and respect. He explained that it would take 2 hours for the repair ensuring me that i was in good hands as his manager would be taking on the task. Upon my return, the manager Josh had in fact resolved the problem in a very efficient, effective, timely and professional manner. I have my phone back better than before! Thank you and Kudos to Drew and Josh!!

Ty was awesome and fixed my non working fold 7 screen without any issues like it was new again…read more Easy and efficient!

Simply amazing! They were fast and proficient and I am very happy that my insurance company chose…read morethis company to repair my phone. Thank you!

After replacing my screen I had no cell service? I thought it was me or the phone but actually…read morethey replaced my screen with the wrong one so I could not get any cell service. Brought it back to them and I asked they replace it with a working screen. They said it would cost another $90 on top of the $120 I already paid. This is outrageous and asked for a full refund! They refused. Expect a civil suite. AVOID CPR CELL PHONE REPAIR AT ALL COSTS

TechDrop replaced the touchscreen monitor on my laptop in under an hour…read more Alex was a clear communicator with fair, and transparent pricing. Should I have butterfingers again **knock on wood** I will go back to him to fix my tech. I highly recommend TechDrop!

Alex did a great job transferring my old data from a laptop that would not boot to another device…read more He is knowledgeable and has great customer service ethos.

I just experienced what a great new Managment they have. The employee helped me with my planner and…read moremade me comfortable with my purchase. He gave me lots of options. The manager appreciated the employee for being there and told him if she needed anything he's a phone call away.

I'm letting people know that I have purchased a 200.00 gift card from staples. I was cheated out of…read moreover 140.00 from a vendor that I had purchased a charge of 5.00, and a charge for 53.35, that's 58.65. Total! I tried to use this card to make another purchase but it was declined and this is the second time this has happened. Don't buy these cards from staples in Frederick Md on Urbana pike they are ripping the consumer off by selling these cards before you pay out your hard earned money for them. Very disappointing service from staples.

With as much as we do on our computers now, nothing puts me in a panic more than when my laptop…read moregoes down! No banking, no work - I was paralyzed. I am so thankful I found ITNEEDSHelp. In a matter of minutes after bringing my computer in it was like a huge weight off my shoulders. Van and James are the Best IT Support ever. Van returned my call from my message in the evening before almost immediately after I left the message, I was in there the next day and he had it running in no time. They fixed the problem immediately and went above and beyond in checking my laptops performance and update status. Van explained to me everything he was doing, why he was doing it and what was and was not needed. He cleaned up my laptop, added more memory all at a very reasonable price. If you need any help with your small business, home office, printers, computers etc. I highly recommend this company. I cannot say enough wonderful things about them. It is such a relief to know there is such a great company as them if anything ever goes wrong with my computer again. The knowledge that they have is just mind-boggling, you can tell they have been doing this for a very long time and are very good at what they do.

I received outstanding help from It Needs Help when my computer was disabled by ransomware. I am…read moreelectronically challenged, but Van took my calls, met with me a few times, texted me from Costco with a picture of the laptop that would be most useful for me, cleaned out my old computer, gave me a lot of advice- then showed me how my phone was way overdue for a replacement. Highly recommended!