With as much as we do on our computers now, nothing puts me in a panic more than when my laptop…read moregoes down! No banking, no work - I was paralyzed. I am so thankful I found ITNEEDSHelp. In a matter of minutes after bringing my computer in it was like a huge weight off my shoulders. Van and James are the Best IT Support ever. Van returned my call from my message in the evening before almost immediately after I left the message, I was in there the next day and he had it running in no time. They fixed the problem immediately and went above and beyond in checking my laptops performance and update status. Van explained to me everything he was doing, why he was doing it and what was and was not needed. He cleaned up my laptop, added more memory all at a very reasonable price. If you need any help with your small business, home office, printers, computers etc. I highly recommend this company. I cannot say enough wonderful things about them. It is such a relief to know there is such a great company as them if anything ever goes wrong with my computer again. The knowledge that they have is just mind-boggling, you can tell they have been doing this for a very long time and are very good at what they do.

I received outstanding help from It Needs Help when my computer was disabled by ransomware. I am…read moreelectronically challenged, but Van took my calls, met with me a few times, texted me from Costco with a picture of the laptop that would be most useful for me, cleaned out my old computer, gave me a lot of advice- then showed me how my phone was way overdue for a replacement. Highly recommended!

My tech session with Jack Fritz was absolutely terrific! With my list in hand, Jack patiently…read morehelped me cross all items off. IT intelligent, patient, pleasant, good sense of humor, resourceful - an all around good person that I will call any time I need one of the services he offers (help choosing new computer or printer, mounting TV or installing security systems, and many more! And at such reasonable prices!!! Smart, nice guy who will teach you how to do things for a good price - what more could you ask for? Give Jack a call, you will not regret it! Be safe.

From the owner: Helping With:…read more Computer Repairs & Tune-Ups Buying the Right Computer or Printer Installing TVs, Wi-Fi, or Smart Doorbells Setting Up Email, Zoom, Facebook, etc. Printer Support, Password Help, and More In-Home Help Available! – I come to you – Or I can pick up and return your equipment Why Clients Trust Me: 20+ Years of Experience Patient, Clear Explanations Honest Pricing – No Tech Jargon or Upselling

Aaron was very accommodating as well as professional. My MacBook had a very rare screen and Aaron…read morewent out of his way to find me a supplier as well as the best price. He is extremely professional, kind, and extremely knowledgeable. He's my go to computer repair expert in Frederick, MD. Id highly recommend him.

Great service, fast and reasonable cost, and I would highly recommend Aaron! Very happy I found him.read more

The staff at SADOS were very knowledgeable and knew exactly how to assist with all my technological…read moreneeds. Their ability and understanding when it comes to Information Technology as a whole was definitely a breath of fresh air, thanks to their genuine staff.

Dom and staff transferred files from two desktops to my new laptop in a quick and efficient manner…read moreat a reasonable cost. Dom also made himself available for follow up calls if I needed them (only one so far). I like seeing young entrepreneurs succeed - this team will!

What a wonderful experience. I am computer illiterate and needed help connecting a new printer to…read moremy network. I put out a request and Walden Gajo responded quickly. We spoke and he was able to accommodate me during my work schedule (I work from home). He was very professional and not only set-up my printer but also showed me how to copy and fax. He charged a $50 travel fee and $125 for his services. I was able to Zelle him the money owed, and he confirmed receipt prior to his departure. I am extremely grateful.

Great home cabling services from a friendly, professional, and responsive provider. Highly…read morerecommend.

Me(on the phone): One of my PCs that has our customer data on it wont boot, can you fix it?…read moreOwner: You just need to buy a new computer Me: Well, ok, can you help get the data? Owner: $150/hr min 1 hr plus $150 trip charge.

I pre-paid too much for the tech to come into the lobby and look at my laptop and change a setting…read moreinside. The receptionist agreed and said she would provide a partial discount but never did I'm still waiting. Don't get stuck like I did.

I have tried to schedule an appointment via Thumbtack 3 times to address an urgent network set up…read moreat my store - I got 3 appointment confirmation and all were no show ! On Saturday I sent few requests via Yelp and Nova ITS (Todd) responded right away ! He came first thing in the morning on Monday and set up the network on the spot - I highly recommend NOVA ITS I wish more people will focus on excellent service so important to recognize service excellency from time to time.

I had a great experience with Todd. He was very professional, super nice, and easily took care of…read moremy Networking issues. I had him do three Ethernet runs through my home and it was finished exactly how I wanted it. I'd definitely use him again for any IT services.

Chris did an amazing and fast job. He came to pick up my laptop at 5pm. Next day at 7:30am I had my…read morelaptop up and running. He hand delivered the computer back to me. Very reasonable pricing. Great communication Great value Will reach out to him again in the heartbeat with any of computer problems.

From the owner: We provide professional local and remote IT services at affordable prices. Call BTS today to…read morerestore and optimize all of your valuable electronics.