Great service, nice people and professional work ! My new MacBook Pro has lost connection with the keyboard and touchpad, all the Apple stores are closed due to the COVID19. Was able to schedule an appointment (through apple.com) at Mac Business Solutions, dropped off the MacBook on a Thursday and had it ready for pickup first thing on Monday morning. It works and looks great, thank you so much ! Highly recommended. read more

Mac business solutions has worked on several computers of mine throughout the years, going back to an old MacBook G4 all the way up to my current MacBook Air. I have also recommended them to several friends. If you are off your warranty/Apple Care plan, this is so much cheaper than going to the Apple Store. And they are friendly, thorough, and make recommendations for additional services without being pushy. I'd say I look forward to visiting them again soon, but that would mean something is wrong with my computer, so I suppose I'll just say they're great. read more

I've wanted so badly to like Mac Business Solutions. In fact in the past I've still recommended the company even though I felt like they were very overpriced. Unfortunately, we had an issue a few months ago where the screen to our mac book went black. Apparently had we brought the computer in earlier, it would have been covered by warranty, but since we waited until it was fully broken, it no longer qualified. Sucky situation, but it is what it is so we paid the $500 for the fix and went on with our lives. A week or two after getting the laptop back, I noticed that the touch bar was no longer working. The touch bar had never had an issue so I thought maybe something happened during the screen fix. Life got in the way and I didn't get to calling MBS for a few more weeks. When I finally went in, they told me that it was pure "coincidence" that the touch screen stopped working and even though it was literally right after they pulled the computer apart, it definitely wasn't them and they would not fix it... except if we paid another $500. Now we have a touch bar that doesn't work and they've lost a customer and an advocate. Such a disappointment. read more

The folks at Mac Business Solutions, I would describe as old school service with future minded technology assistance. Both are a very good thing (in-person, patient staff) in this automated world we live in). You can tell that they love what they do, they're respected by the professionals and many in the area, and it shows. read more

Customer service is here terrible. Both times I came to drop off and pick up my phone the receptionist unlocked and opened the door. Then without greeting me just looked at me waiting for me to speak. Honestly, I had better customer service at the fix-it stand when I got my iPhone 6s Plus fixed and I spend way less money !! (Montgomery mall). The only reason I went here is that the genuine parts work better on the 11. The second thing is that this place is obviously operated by a bunch of people that haven't gone through customer service training because the attitude throughout the whole interaction was ridiculous. Third, they wanted me to leave my phone with them unlocked so they can run a "diagnostic" on the phone. (Apple does not ask for passwords) Which I absolutely did not do. I don't trust strangers with my device and his matter of fact tone definitely wasn't making me any more comfortable. Lastly, If you can I'd recommend just going to an actual professional establishment like the apple store or Best Buy because these (children) staff are rude and ridiculous. Also, they make you stand in the hot sun outside for 10-15 min while they give you an estimate on how much it's gonna cost to fix your phone. read more

I have purchased 3 laptops and brought my computer exclusively here to do all my repairs. They now charge $40 for a diagnostic and forget about a repair, let alone diagnostic being "fast". I brought my laptop in for a repair. The front desk lady was rude and the tech guy seemed like he could care less, like he wasn't getting paid enough to speak be talking to me. They told me they would call me back the following day to let me know what was going on. I had to call the next day. They had 2 computers in queue ahead of me and they informed me it would take another day, so 2 days just to run a diagnostic, which takes under 10 min to run. This place is no longer about helping customers, it's all about $$$ and that's it. read more

After a couple of awkward encounters with the receptionist like those noted below, I called 2 days after I dropped my laptop off to check in after not hearing anything, and they were just lackadaisically like, "oh yeah, we can't fix it..." My laptop screen was unfortunately also given back to me in worse condition than when I gave it to them. I actually had a better experience speaking with Apple Customer Support. read more

My old reliable MacBook Pro took a spill and my display was damaged where I could not login. I took it in and they advised it would be $500 to replace the screen since the laptop was considered "vintage". I let them know I just wanted to be able to connect it to an external display; I didn't want to pay that much for an old computer I rarely used. Andy recommended an easy fix to disconnect the internal cable from the display, and that would default to the HDMI out when I connected to my external display. He took it to the back and did as prescribed and had me out of there in 10 minutes - for FREE! The store is clean and tidy, and the fellas there obviously know their way around their business. The next MacBook I break, I'll stop in here first. read more

My Black Mac is a relic. My Black Mac is helping me get through my Ph.D. My, paid off, Black Mac fits in my student budget. My Black Mac was given an 8th life (HardDrive) via Andy. I don't know if Andy sleeps, eats, or poops, but the two times I've placed my mac in his care, he had a quick solution within the same day. I adored that portion of his character and work ethic. He's also a good communicator. Where my brain couldn't understand the jargon, he broke down for me in laymen's terms and was willing to repeat it four times while I wrapped my head around the issue. That was also appreciated. He's awesome and, as a result, when my "harddrive will outlive your computer" I will be back to turn this new internal harddrive into a new external one. Thanks MBS and thanks Andy. read more

Took my Mac in 10 minutes before they closed today for a possible memory upgrade. Scott asked me a few questions about the performance of my laptop and agreed that the 4 GB I had was being maxed by the system. Said he could do the upgrade for me while I waited. (!) So even though it was time to close, this guy was willing to help me out. The cost for the upgrade was much more reasonable than I'd expected and he had me out of there in minutes. These guys are awesome. read more

Helped me resolve a water damage issue regarding RAM in a pinch the weekend before starting my new job. Couldn't be friendlier. I worked in a Mac Repair shop in Denver years ago and found these guys to be both professional and knowledgeable. read more

I've trusted at least 3 Macs to the team at MBS for repairs, new batteries, and a whole host of things large and small for the past 8 years. Each encounter with them- whether they can or can't fix something has been professional. These are the Mac experts that you want to bring your laptops to for repair, for any recalls, for advice, for upgrades- they are the best. Recently they helped repair a laptop I was worried might be unable to be revived. They updated me on the process to find a part- no small feat right now since parts take time- and when they shipped the laptop back to me and the shipper dropped the ball-the team at MBS went above and beyond to get the laptop back to me- even though it was the shippers fault. I'm always impressed with the work they do. read more

So I began to freak out at 11 pm when the screen on my MacBook Pro just went out. My computer has my whole life on it (and yes I do have it backed up) but as anyone can imagine I was a bit of a panic when I arrived at Mac Business Solutions the next morning. They were very calm in handling me, which I know couldn't have been easy, and took my baby to figure out what what going on. I put in for an emergency fix which cost extra instead of the regular couple day turn around. The tech called me in an hour with a diagnosis, it was the LCD and an easy fix that would be fixed in a few hours. True to his word he gave me a call back with my baby up and running! Thank you so much!! Now this wasn't my first visit with MBS. A few years back on my previous MacBook my computer's logic board crashed and couldn't be revived on Christmas Day. MBS was able to recover my hard drive for me with everything on it minus the photos that were in iphoto (but were saved online). I was very grateful that they were able to recover everything that they could. They're pricing is much better than the Apple Store and other retailers and the turn around is much faster if you need repairs because they do them in house unlike at Apple where they mail them away. Location: Finding MBS can be a trick because its on the back side of a strip mall at Shady Grove and Gaither Road. Turn onto Gaither and take the 2nd entrance into the shopping center just past the Chinese restaurant. Drive behind the building and there is MBS with parking. read more

I recently took my MacBook to the local Apple store and was told that I needed a new top case and a fan. I was told that this would cost approximately $250 to repair and was given the name of a few Mac repair businesses. Because MBS was the nearest one, I went with them. I was so glad that I did. When I got there, I dealt with Austin, an employee at MBS. He noticed some cracks in my top case and told me that it was probably under warrantee. Sure enough, it was, and it turns out that I didn't need a new fan, there was just something stuck in my fan. So I got my laptop back just a few hours later with a new top case and a fan that now worked. In short, my 3.5 year-old laptop looked brand new. And my out-of-pocket expense? $0. Thanks so much, MBS and Austin, for your promptness and honesty. I'll be returning in the future. read more

Before proceeding, please note that this is my first Mac. Background: I was never a Mac person. I only purchased a Mac after my Dell, two HP's, and my Samsung R580 crapped out and was no longer able to keep up with my ADHD web surfing, my work and study habits. After careful consideration and speaking with PC and Mac owners about my next laptop, I finally decided to give in the the "Darkside" and purchase a Mac. This was near the end of 2013, which makes my Mac a little than a year old - out of warranty. CRAP!!! I was working on a presentation for a group of students. Of course, in true professionalism fashion, I procrastinated and waited till the day before it was due. When I create presentations, i open about 20 windows for research and 20 more for various applications, and another 20 for facebook, music, youtube, porn, whatever... The next day - I do a few touch-ups and a final review at noon. Presentation due @ 1800. Macbook crashes at 12-f*cking-15. Don't panic! It's a Macbook. These things never fail...so I'm told. SYMPTOMS: No power at all. Complete crash. Shut down. No LED. No Nothing. Just a big - "YOU AIN'T GONNA HAVE DIS SH*T DONE IN TIME AND I'LL MAKE SURE OF DAT!" on the blank black screen. No Power. No Nothing. TIMELINE: 1215 - F*CK!!! 1230 - Went to Best Buy. 1250 - Arrived at Best Buy. Signed in at the counter where there was only one customer ahead of me, and about 5 "Techs". 1300 - Tech looks at sign in sheet, looks at me, walks to the back and disappears. 1305 - Tech walks back out. Scratches his balls. Walks away. 1320 - Asian guy checks sign in sheet. Looks at me. Walks to the back and disappears. 1325 - Both guys come to the front, "Can we help you?", I answer, "I hope so" and proceed to explain. They take it to the back, plug it in and say that it would be about 30 minutes for a diagnostic test. 1400 - I return and was told that it was probably the "power-chip", or a burnt out motherboard. It's out of warranty, so it will cost around $300.00 - 400.00; they would need to send it out to a shop in Kentucky (really - the dude said, "We'd need to send this out to Kentucky.") 1401 - F*ck. 1410 - After sitting in my car in the parking lot of Best Buy for about 10 minutes, I finally stopped chewing on my tongue and grinding my teeth (because my other laptops crapped out right before major presentations and papers were due. I'm f*cking cursed) and I got on my phone and looked for options. 1500 - Went to Micro Center where I was told that I may have to consider having it shipped out for repairs because it's not even charging. 1530 - Found MBS online, read a few of their reviews and decided to call. A dude named Frank answered and said, "Bring it in, we'll check it out and go from there." 1600 - Arrived at MBS, completed the form for diagnostics, and Frank says - "It's not even powering up? Unfortunately, there's a lot of other people ahead and I can't open it up right away, but we'll give you a call as soon as I get to it." 1601 - F*ck. 1602 - "Frank, dude - I need this. Is there anything you can do?" - He looks at me with sympathetic eyes. He takes a deep breath and says, "Nope." 1603 - F*ck. 1605 - I come to terms with it. I fill out the form and leave my Mac with Frank. 1606 - I get in my car with clenched fists and proceed home to prepare for the presentation without a presentation. I should've backed it up. 1700 - I leave the house, accident happened at the spur, showed up about an hour late to presentation...on professionalism. 1900 - Continued chewing tongue and grinding lips. PHONE CALL: A few bottles of whiskey and a couple days later, I receive a call from Frank. "We checked your laptop. There's no problem with it. Just needed a system restart. It involves the use of a few keys. That's about it. No charge." - I couldn't help, but think, "WTF!?" SHORT VERSION: My Macbook crashed at a less than ideal time. Brought it to a couple places before I found MBS. MBS couldn't get to it right away. A few days later, I received a call from an MBS employee named Frank. Frank tells me that the Macbook is in good condition, nothing is wrong. No charge. CUSTOMER SERVICE: Customer Service was very personable. Everyone I spoke with, including Frank, were professional, but down to earth. No snobbiness at all. I'm giving them 5 stars because it was free...and because they did everything they said they'd do, without any extra expenses. Frank even provided me a printouts of what to do, if it ever happens again. CONCLUSION: If you need your Macs fixed, this is definitely the place. They're knowledgable in what they do. Based on previous reviews, their website and customer interaction, this is all they do. They don't mess with anything else. They seem to eat, breathe, poop and dream of Macs all day. That's it. Based on their forms, their out-of-warranty service is about $100 - 150 per hour, and are licensed to provide service for Apple Limited and Extended Warranty. read more

I went here when my iPhone 5 wouldn't charge. John took a long time diagnosing the problem which was sadly bad news; a dead logic board. He was courteous, as were all of the employees, and took his time for no charge!! I ended up buying an iPhone 6 plus later that day from my provider and plan to use MBS for any problems. I would highly recommend MBS. read more

I would take my apple product here before I would ever consider an Apple Store or an Apple 'genius'. These guys know their stuff. I marked it as pricey because apple gear is pricey, not MBS. They do their best to outbid apple, but that's not the main reason for going there. I've bought 28 systems from them, 4 for myself, 24 for clients and friends. They burn in the machines if you ask them to. They know the issues, and the software and are up on the latest accessories. I like to think of them as my 'guinea pig' because they test all the gear i'm thinking of getting but don't yet know how good or bad it is. These guys are GREAT (sales AND service)! read more

Do your homework. I had an iphone 5 that had a power button issue and fortunately it's covered under Apple's recall. I read through Apple web site's instruction to factory reset it, and then brought it over to MBS, who is an authorized Apple location. It was easy, quick and painless. Less than a week later, I got it back. However I got my iphone back without my Verizon sim card. And now it'll be another week before Verizon can send me a new one since it's a business account phone, and not a consumer account. Most people can't live without their phone for one day, but now I'm looking at 2+ weeks without a phone, without a sincere apology from MBS or any help from them to help me with this problem. They also encouraged me not to get a loaner phone, as the process is complicated and time consuming. I should have done my own homework on this, rather than relying on MBS. Apple genius bar, I can't believe I miss you. read more

When my iMac needed updating I dreaded the thought of buying a new computer, since mine was gently used and was still fine, hardware-wise. The Apple Store had some high-cost suggestions for me, so I called Apple Customer Service for an alternative. They directed me to Mac Business Solutions, and I couldn't be happier with the result. I called MBS first to figure out my next steps and was lucky to have Austin take my call. Not only was he extremely knowledgeable, but he explained to me in understandable terms what needed to be done. We had about three options and Austin directed me to the LEAST COST one - how's that for honesty??? And within that option he went out of his way to keep my costs down. As icing on the cake, when I picked up my computer Austin gave me a detailed explanation of the work he did, and he continued to school me on several steps I could take to combat viruses and do other things to keep my machine running well. I mean he went way above and beyond. I give my highest, unreserved recommendation to MBS. Don't let the quiet front of this shop fool you. I got a peek behind the curtain and there is LOTS going on here. The owner must be doing something right, because all of the employees I interacted with were friendly and knowledgeable. I learned later this place has been a G'burg staple for over two decades - that should tell you something. If you have a problem with an Apple product, it's nice to know there is a local shop that will take very good care of you. These places don't grow on trees, people! read more

Have been coming to MBS for several years now. For purchasing, service, upgrades, questions, you name it. Super good, honest people with a high level of Macintosh know-how. Skip the lines at Apple, come here for an individual experience. read more

Fantastic help. They easily found and solved problems with my iMac and iPhone. Searched for and found my warranty and didn't charge for the covered product and charged a very reasonable price for the non-covered product. Would definitely go again. read more

My husband just returned home and had a great experience! Alex Haller helped him with his iPhone camera and fixed the problem. The service was outstanding! read more

Great customer service! Replaced my battery much more efficiently than would have happened at the Apple store!!!! read more

Mac Business Solutions - IT Services & Computer Repair Near Me - Gaithersburg, Maryland

This place is a lifesaver! I am a freelance graphic designer so I depend on my computer for business. My computer was not working well and I found this business. I brought my Mac in first thing in the morning and had it back by that afternoon. These folks know what they are doing and the charge was minimal. I will be a client for life! read more

Good honest people. They get the job done efficiently. Always my go-to​ for computers. Andy is always great!

I ordered a MACBOOK PRO from Esteban and although it took some time to get it due to all the backorders; I couldn't be happier. I LUV IT! I was replacing a 7-year old MacBook Pro (these laptops never die) and as a creature of habit I wanted the same thing just BETTER and YOUNGER! Esteban guided me through the ordering process (I'm not a real techy person) and he was able to translate 'that thingamajiggy', 'the doohickey' and 'thingamabob'into IT speak. Thank you Esteban. MBS is a great place to shop for MAC products. I highly recommend MBS as your go-to MAC shopping experience (even for un-techy folks like me). Thanks to Esteban and the other great folks at MBS. read more

I absolutely recommend this place! I was having issues with my MacBook and scheduled a Genius Bar appointment at an Apple Store but the first date they had available was 6 days out! I took it here instead and they were able to determine it was a warranty issue and replaced the logic board and had it back to me before my appointment with the Apple Store was even scheduled! Plus, all the staff is very friendly and knowledgeable. This place is highly recommended! read more

Excellent service. I brought my laptop in and they were able to fix it right away! A rep named Austin was able to provide ample information! Felt much more confident bringing my laptop into these guys even after talking on the phone with them. Highly recommend trusting these guys with any of your Mac equipment. Wonderful place! read more

OK as a former windows pc tech when my iMac hard drive died I knew right away I wasn't going to be disassembling this 27 inch monster. I needed the experts. I checked the ratings and Mac Business Solutions and they were excellent. I am so glad I took my iMac here! Great knowledgeable people, they replaced my hard drive and saved all my data! They turned it around in less than a week and a great price too! I can't say enough how good these folks are. If you have a mac this is where you should bring it. read more

I brought two Macs into MBS at the Gaithersburg, MD location...one an iMac 27 and the other a MacBook Pro 13. I needed the DOS partitions and Windows OS removed and reinstalled on both. John was awesome! The work was done professionally and in a timely manner. As I was traveling from out of town, I needed to get the machines configured correctly before I returned home. John to the rescue! I will definitely use their services again. Very reasonable and honest prices. read more

We use Mac Business Solutions for my company and they always seem to have the answer for our old, overused machines. The techs are great to work with too and will often do things while you wait if you call first and they believe the answer is something simple. read more

I love going to this place when it's come to my apple devices it's super close to home and it's beats the online appointment you have take to Apple you can walk in and receive help right away and well there a apple authorized reseller so while you get you mac fix hey buy a new one to. But I love the work they gave me once back in 2014 for my white MacBook and again a few days ago with my iMac this guys are great read more

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Extremely helpful. Polite and curtious. While they weren't able to repair my computer, they gave me a lot of information about the possible problems, past recalls and helped me make an informed decision. It was one of the very few times, I was treated as a knowledgeable tech consumer. I strongly recommend them and will be going back for future Apple purchases and repairs. read more

I had the need to take my IPad Mini for repair at Mac Business Solutions. I was greeted by a young technician It was a wonderful experience. He was not only knowable but respectful, nice and very profesional. Within few minutes he fixed my IPad Mini. Thank you very much for your excellent service. read more

I took my macbook pro to Mac Business Solutions after the Apple store told me it would cost me $800 for a new logic board because my track pad had water damage. I was glad I did because they were able to order a new track pad and everything working as it was for less than $200. Great customer service. Thank you Mac Business Solutions. read more

My late 2009 iMac was freezing in such a way that both the Apple start screen and my desktop were visible at the same time. Called Apple Care and went through the steps to determine the problem. The iMac froze again during disk verification. NOW it's time to call Mac Business Solutions. Spoke with Austin, related my concerns, and he was off and running. He ran all of the necessary diagnostics, cleaned the fan, and determined that the video card was on it's last legs NOT the hard drive. Excellent service. I will be a repeat customer. read more

The staff is friendly, and the service fast. Went in to get my iPhone 5 battery replaced. To do this you have to go in, get the iPhone tested (5 min), then they order the battery. They gave me a call the next day that the part came in, so I walked in (no appointment necessary) and had a fixed iPhone in less than 20 minutes. Fast, reliable and helpful. They were also friendly and accommodating to the other customers that walked in. read more

I am extremely pleased with the service and fair pricing offered at Mac Business Solutions. I appreciate that they charge in half-hour increments for labor. To me, that's a sign of integrity. The staff is extremely pleasant and helpful, and my computer was returned in excellent working shape. I'd 100% go back and recommend this business to friends. read more

This is the second time MBS has come through for me. Tried to update my IMAC myself, bad idea....... Leave it to the professionals. Jonathan went above and beyond fixing my IMAC. He is very attentive and knowledgeable; I highly recommend going to them with any of your MAC issues. Priced well and fair.... read more

I was so glad to find this place. They put in a new hard drive and some RAM and my dying computer has come back to life. Joe was my technician. As nice as could be and explained things better than a doctor before surgery. I highly recommend this business! read more