Just when I needed Walt's, they we're there for me again. It's not the first time I have purchased…read moreform Walt's and won't be the last. Either when it's buying a new appliance or when I needed a part or service. They have never let me down. I had a crisis with the fridge that I purchased from them in 2005 that stopped working. Do the math, it lasted over 19 years. Every appliance that I've ever brought from Walt's, has exceeded the amount of time I believed it would last. If you want great customer service, a large inventory to select from and great prices, this is the place. From sales to delivery and installation, all of it was excellent. Go to the big box stores and wait and wait or go to Walt's and receive your purchase ASAP and possibly the same day. Thank you, Walt's, for taking great care of your customers. A real 5-star small business.

After a service call and a confirmation that my freezer (ancient) had died, they made me an amazing…read moredeal with a purchase of a new one. Their deal was even better than Costco or Sam's Club. Delivered and haul away the old one was negotiated. Extremely impressive and pleased.

I never thought that appliance repair would be so rewarding. But, with "planned obsolescence"…read moremaking newer appliances fail sooner and sooner throughout time, I wanted to give it a shot. I had TWO appliances go out - a non-smart, "old school", plain jane GE fridge, and a Whirlpool washing machine that we love. The fridge and freezer had suddenly stopped remaining cold enough for safe food storage. Serge had the fridge back up with a new defrost heater element module, and it has been going steady for weeks, now. I suspect we may get another 12 years out of this beast. Remarkably, the ice maker is also working like new, again. I guess when that element is going out, it affects much in the whole unit, with the way they circulate the air in these things. Serge explained this very well to me and I appreciate that transfer of knowledge more than anything else. The washer required a new control board and pump. This is in the garage, and Serge was able to determine that rats may have gotten in at some point, doing their chewing thang, and the wires shorted, blowing the pump, eventually blowing the controller. We have since been fostering some feral cats, and rats have been a rare sight, now. Happy to have it repaired. The entire time, I felt in-the-loop. Everything was explained in perfect detail for my level of understanding. Serge took time to hop on his phone and seek alternatives to offer me choices in paths to take. Honest communication at every step. Poor Vera. No one mentions Vera. VERA ROCKS! She was in a happy mood for every call. She took time to go between Serge and myself, if she was unsure about an answer. She never made anything up when she did not know the answer. I always felt in good hands dealing with Vera. Both of these people are good, honest, hard-working people and I hope you will consider Lucid Appliance Repair the next time you are faced with a failing "loved one", instead of buying deeper into the overly capitalist chain of breaking/buying/breaking/buying. Serge is the appliance doctor (and Vera the nurse) that you need.

They fixed my dryer! It had bern switching on and off. Then power was on but then it stopped all…read moretogether. The problem was detected by Lucid and it has been working!

No bad bad bad business. I wanted to support a black owned business. But he's a scam artist. Don't…read moredo business with him. I'll will be letting yelp know. I paid him $378 for parts and labor. He never called. I had to keep calling him. Then he said he's mother passed and couldn't come. I expect a refund be Tuesday, he said. He came on 5/29/26 and it's 6/27/26.

Strange experience. Someone named Gerardo answered when I called the number they sent me (different…read morefrom the one shown). He didn't seem to know who Louis was. Anyway I scheduled for him to come look at my dishwasher. When he came, he was in a car, not a truck as you would expect a repair person to drive. He knew what the problems were and fixed them. He was done in 20 minutes. Then he charged me $210 for that! That's $10 a minute!!

My 3 year old Maytag Washer quit working. Mensk Appliance…read moreRepair responded very quickly to my request for service on Yelp. He quoted a reasonable service trip charge that would be applied to my repair. We scheduled an appointment for the following day. He arrived promptly at the quoted time was very nice, efficient, and completed the repair within 30 minutes. Highly recommend!

Timely response to all messages and all work completed to my total satisfaction. Kiryl provides…read morequality and value in his work .

Ramon was just as fantastic as the reviews stated. He was prompt and VERY communicative throughout…read morethe project. Not only did he fix the washer at a fair price, he was informed us of what to look out for down the road with other related services. He demeanor and upfront honesty established a rare commodity in this field - trust!

Had my daughter phone screen fixed as fast as I type this review. I received a very professional…read moreservice and the best prices for this repair. That was amazing!

Joe was amazing; he was responsive, kind and zippy. Our lower gas oven had been out of commission…read morefor a while, we discussed the problem over the phone, he secured the part from out of town, and came right over. Joe fixed the oven in less than an hour. He was clear and up front with the pricing, which was very reasonable. He will be our "Go-To" appliance guy from now on. Highly recommend Joe and Better Appliance Services. Thank you Joe!

Called on a Monday about our dryer which had stopped working. The owner, Joe, not only answered…read morethe phone himself but was able to fit us in same day. Luckily the problem turned out to be something easily fixed. He was able to help us get the part at a good price and even showed us how to switch it out ourselves. I really appreciated his willingness to help us get the repair at a price that didn't break the bank.

Absolute trash service. They came out to look at my dishwasher. It took three hours for them to…read moretell me there was a leak. They fixed it and informed me that my dishwasher needed an additional part, that they would order it and call me with the cost and date. They never did. They made me call them, and I was told that the manager (who has never seen my dishwasher) made a note that I needed to replace the unit. The reasoning? They can't order a simple replacement part. If that were true (it isn't), why in the hell wouldn't they call me?! The answer is that I no longer represented a profit for their company. Now I have to start over with a new company, and I haven't had a working dishwasher in over a week. Just look elsewhere. These people don't deserve your business.

Unethical pricing, poor communication, and misleading repair practices…read more I was charged over $700 for a refrigerator repair that failed almost immediately. The company later tried to charge another $1,100 -- including a 115% markup on a part that wasn't even defective. An independent, factory-authorized technician confirmed that my refrigerator is working fine and that the original diagnosis (claiming four failed parts at once) was completely implausible. They also refuse to include part numbers or details in quotes unless you specifically demand them -- a clear lack of transparency that misleads customers. I've opened a dispute with my bank and reported this to KitchenAid and the Texas Attorney General's Office. Be very cautious before doing business with this company.