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    Mounted-Up

    5.0 (2 reviews)
    Open 9:00 am - 6:00 pm

    Services - Mounted-Up

    Security monitoring services

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    Ask the Community - Mounted-Up

    Any one ever used this company?

    Yes, I would not recommend. My satisfaction was not a concern unless I paid extra money on top of paying for the job

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    ADT Security Services

    ADT Security Services

    1.1
    (137 reviews)

    My initial review was terrible, but after getting past their first line of defense, a woman named…read moreJakira helped me and she could not have been more professional or helpful. It was nice to speak to someone who was not reading off of a script and also fixed the problem. Even if she didn't fix the problem, her professionalism was top-notch. But come onADT, that first line of calls is horrific. Well done, Jakira.

    I ended up with ADT not by choice, but by ADT buying up the security service system service company…read moreI previously contracted with. So I have been with ADT for the past couple of years due to inertia although I knew they had a less than stellar customer service reputation and a high price point by comparison to others. Most recently, I had to have a tech out to sort out an issue that I could not sort out with the AI 'helper' on the phone -- Ms. Robot could not match up my system with the issue or anything else. When I managed to get a human being on the phone, I arranged for an appointment (the earliest appointment being a week from the point in time where the problem occurred, so not exactly speedy service). I was assured there would be no charge for the service call due to the nature of the problem unless equipment needed to be replaced. So ADT sent some third party supplier in a car with no signage and a plastic badge clipped to their belt (!). No equipment was replaced, but a charge for 62.97 mysteriously appeared on my charge card shortly thereafter (which popped up on my texts as I have all charges flagged by text). It took over an hour on the phone with ADT to resolve -- and I was told yes, the charge was incorrect, they could not explain why it was made, they were sorry, yadda yadda. So I then decided to have my billing removed from autopay as you cannot trust ADT or their contractors or anything they say regarding charges -- so if you are not on top of them every minute, they will take advantage of you. I'm shopping for a new service. BUYER BEWARE OF ADT.

    Vivint

    Vivint

    1.3
    (84 reviews)

    Sorry for this late review but I have to give a shoutout to my installer today CJ Wilson the guy…read moreliterally waited on me to get up to install my system and literally made me feel comfortable letting him in my home after I grilled him but he handle the pressure perfect very young guy didn't expect a guy his age with such great customer service and patience he answered all my concerns with true concern for my home. Now I never give my friends or family number out but today I sent him 3 referrals if you see this CJ keep up the good work. And I'm sorry for your lost Sincerely

    Canceling Vivint was far more difficult than it should have been…read more A year ago, I was told I needed to pay off my equipment financing before I could cancel service. After paying off the equipment, I called to cancel and spent over an hour on the phone speaking with two different representatives. I was repeatedly placed on hold for 3-5 minutes while they returned with new offers to keep me from canceling, including discounted monitoring rates and replacement equipment through "loyalty points" that I had never heard of before despite being a customer for years. I was also charged an additional $35 for equipment-related costs that I was told were not included with my financing. Although my cancellation request was eventually approved, Vivint informed me that my account would not be processed for cancellation until 10 business days after notice was received. I was also told that monitoring charges would continue during the review/processing period. The representatives were polite, but the process felt focused on retention rather than providing a simple and transparent cancellation experience. Customers should not have to spend over an hour on the phone, endure multiple retention attempts, and wait additional business days just to end service.

    Mounted-Up - securitysystems - Updated July 2026

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