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    Vivint

    1.3 (83 reviews)
    Open 6:00 am - 11:00 pm

    Services - Vivint

    Security monitoring services

    Security system installation

    Vivint Photos

    From this Business

    Recommended Reviews - Vivint

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    I wish there was a zero star. Vivint does not deserve one star. It's way too much. Horrible customer service. A person would be harmed or dead by the time they respond. Still waiting. And Vivint's response is always the same. To reach out to them and waste more of your time. I notice that they don't care enough to take the initiative to reach out to the customer.

    BBB rating with # number of unsatisfactory customer complaints
    Brunetta J.

    I would give this company a 0 star rating if possible. Do not engage with a salesperson by the name of Deontai Price. Mr Price is a liar and will have you sign for something and will not respond when u try to reach out to cancel service prior to 2 week trial period. This company zebin deceptive practices. You need to be a smart consumer and google the Company and read all subtopics in regard to how to cancel etc., states they pretend not to receive cancellation via fax and reps do not return calls. Also states if you don't pay get job or sells your possessions. Run ‍ if approached by these peoplel I'll

    Jessika B.

    Their Kid/employee ring our doorbell. After my husband said no thank (Twice), he continued to try and sell us this product and completely ignoring the very clear sign I have of no soliciting. Then he sat in his car in front of her house for approximately 10 minutes. A bit shady and creepy. Then he sat in his car in front of her house for approximately 10 minutes. A bit shady and creepy. Don't get a contract with these people!

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    1 year ago

    Helpful 3
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    7 months ago

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    4 months ago

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    6 months ago

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    5 months ago

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    1 year ago

    Helpful 1
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    8 months ago

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    2 years ago

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    1 year ago

    Helpful 0
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    2 years ago

    Business owner information

    Photo of Vivint Customer S.

    Vivint Customer S.

    Helpful 1
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    4 years ago

    Business owner information

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    Customer Support

    Helpful 1
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    2 years ago

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    Vivint Customer S.

    Helpful 2
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    2 years ago

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    Vivint Customer S.

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    2 years ago

    Helpful 1
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    2 years ago

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    Vivint Customer S.

    Helpful 0
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    2 years ago

    I was considering leaving ADT who is also the worst on no customer service but looking at the reviews on Vivint....NO THANKS!!!!!

    Helpful 1
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    4 years ago

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    Customer Support

    Helpful 3
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    2 years ago

    Helpful 1
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    4 years ago

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    Customer Support

    Helpful 2
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    4 years ago

    Helpful 2
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    7 years ago

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    Customer Support

    Helpful 2
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    7 years ago

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    Customer Support

    Helpful 6
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    3 years ago

    Business owner information

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    Vivint Customer S.

    Helpful 2
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    5 years ago

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    Customer Support

    Helpful 2
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    2 years ago

    Helpful 1
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    8 years ago

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    Customer Support

    Helpful 1
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    2 years ago

    Terrible company. They are still charging me even though I have cancelled months ago. Terrible customer service too!

    Business owner information

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    Vivint Customer S.

    Helpful 0
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    2 years ago

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    3 years ago

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    Customer Support

    Helpful 2
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    3 years ago

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    Vivint Customer S.

    Helpful 0
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    5 years ago

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    Customer Support

    Helpful 2
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    5 years ago

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    Customer Support

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    3 years ago

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    Vivint Customer S.

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    7 years ago

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    3 years ago

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    Vivint Customer S.

    Helpful 1
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    Photo of Tausha G.
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    6 years ago

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    6 years ago

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    Helpful 1
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    Photo of Tuarise S.
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    6 years ago

    We absolutely love vivint and their customer service are right on target. Friendly and welcoming staff.

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    Customer Support

    Helpful 1
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    5 years ago

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    4 years ago

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    Helpful 1
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    Page 1 of 3

    Ask the Community - Vivint

    Review Highlights - Vivint

    I was originally with Xfinity but was looking for a home security that covered a wide range, was live and had sound in addition to automatically record if someone stepped onto the premises.

    Mentioned in 3 reviews

    Read more highlights

    ADT Security Services - 6 months ADT refused to fix this problem. After 4  calls they sent a tech. We should have dumped them long ago.

    ADT Security Services

    (133 reviews)

    My initial review was terrible, but after getting past their first line of defense, a woman named…read moreJakira helped me and she could not have been more professional or helpful. It was nice to speak to someone who was not reading off of a script and also fixed the problem. Even if she didn't fix the problem, her professionalism was top-notch. But come onADT, that first line of calls is horrific. Well done, Jakira.

    We closed on our home on March 31st. Since then Safe haven has been at our home 2 times, neither…read moretime equipped with the necessary items to do our smart home install which was included in our closing. The first time your respective arrived he only came to sell ADT products which we declined before hand. His sole purpose was to install our door bell camera which he didn't even have. However he kept pitching the security system and we decided to try it out with our ring camera supposedly getting installed another day. We decided we didn't actually want the security so we scheduled the time for pick up WITH the time for the door bell install. The same thing happened again and there so no doorbell camera with the technician. I called Safe Haven about this with no resolution as the outcome. The customer service provider basically said she would need to speak with the technician. We ended up scheduling a weekend date for a tech to come out and install the door bell. We confirmed the appointment on Thursday with the install being today May 2nd. Well this morning we received notification that our appointment had been canceled with no explanation besides "idk" and that we would be contacted to reschedule at a later date. This is unacceptable to me. To be a security company, making sure your residents have what they need should be a main priority especially after the continuously hiccups that have happened. I would not recommend their service to anyone.

    Atlanta Home Alarm Systems

    Atlanta Home Alarm Systems

    (3 reviews)

    Edgewood

    After buying our first home, my wife and I decided to purchase an alarm system with monitoring…read moreservice to help protect our investment and our children. We had never used a security system before and knew little about how the systems or the service worked. Lew dropped by for a free consultation, surveyed the property, recommended a course of action, and scheduled an installation for the following week. Lew dealt patiently with us for we misplaced the key to the house on the installation day, and he happily fit us into his schedule the next day. Installation was quick, clean and informative: he explained components and features, offered different options, and uninstalled and disposed of random components of earlier systems spread throughout the house. And most importantly, at nine o'clock one night, when I called him after clumsily and accidentally fouling up the master code and a clutch of other settings too due to my inexperience with the system, he picked right up and walked me through the process of sorting out the whole mess, and taught me how to avoid making that mistake again. His generous customer service took a huge weight off my shoulders, and we couldn't have been more pleased. One other thing: Like T-Mobile, Atlanta Home Alarm offers their services without contracts. Everything is month to month--and their rates seem much cheaper than bigger companies'.

    How do you find a reliable, affordable home alarm provider when you are new to Atlanta and know…read morehardly anyone? I got lucky with my online search and called Atlanta Home Alarm Systems to check out the system installed in the home we just bought. The existing system was stickered by one of the 3-letter acronym outfits and I knew from trying to deal with them when my I moved my parents to an assisted living center I wanted nothing to do with them. Atlanta Home Alarm Systems came over within 24 hours, converted the system to their monitoring service and I couldn't be more pleased with their service, reliability and value. AND they offer pay as you go, monthly payments, no contract! I still can't believe it. Since then their very capable techs have replaced sensors when they went kafitz!, moved all the sensors when we had our windows replaced, relocated the cellular service connection to the attic when the under stairs wiring closet couldn't keep a connection... All good. I couldn't be more pleased.

    Vivint - securitysystems - Updated May 2026

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