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LockDownProtection

5.0 (1 review)

Services - LockDownProtection

Home theater calibration

Home theater installation

Security monitoring services

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Security system installation

Security system repair

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10 years ago

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ADT Security Services

ADT Security Services

1.1
(136 reviews)

My initial review was terrible, but after getting past their first line of defense, a woman named…read moreJakira helped me and she could not have been more professional or helpful. It was nice to speak to someone who was not reading off of a script and also fixed the problem. Even if she didn't fix the problem, her professionalism was top-notch. But come onADT, that first line of calls is horrific. Well done, Jakira.

DO NOT SIGN an ADT CONTRACT!!! It's a trap…read more It was a frustrating experience to be a ADT customer for a number of reasons: - Countless false alarms at night when the system is not even armed due to low batteries or some mysterious environmental triggers and ADT has never provided any solution to prevent this. Good luck going to work and being productive after a night like that! - Numerous fraudulent charges, which got resolved upon escalation but you have to catch the fraud and then waste your time on the phone trying to dispute. BUT THE REAL NIGHTMARE BEGAN WHEN I TRIED TO CANCEL THE SERVICE. There are no cancelation instruction if you didn't purchase the service online. ADT agents give conflicting and misleading information or outright refuse to help or just ignore you and stop responding. ADT account management team that handles cancelations is unreachable. Upon receiving my written notice of cancelation by mail, ADT refused to process it by imposing additional (and virtually impossible) condition never stated in the contract. For instance, ADT refused to process my written cancelation notice unless I call 800-238-2727, etx 6 EXACTLY 30 days before my contract expires. Guess what, I have already spent numerous hours calling that number before seeking help with the cancelation process and I have never, not never!, been able to reach a human. What this means is that even if you comply with the contract and submit your written notification on time, ADT will impose extraneous and impossible conditions to make it impossible for you to cancel. Do your research, there is a lot of info on reddit about how this company scams people. I wish I did my research when getting into a contract with this fraudulent company.

Vivint

Vivint

1.3
(84 reviews)

Sorry for this late review but I have to give a shoutout to my installer today CJ Wilson the guy…read moreliterally waited on me to get up to install my system and literally made me feel comfortable letting him in my home after I grilled him but he handle the pressure perfect very young guy didn't expect a guy his age with such great customer service and patience he answered all my concerns with true concern for my home. Now I never give my friends or family number out but today I sent him 3 referrals if you see this CJ keep up the good work. And I'm sorry for your lost Sincerely

Canceling Vivint was far more difficult than it should have been…read more A year ago, I was told I needed to pay off my equipment financing before I could cancel service. After paying off the equipment, I called to cancel and spent over an hour on the phone speaking with two different representatives. I was repeatedly placed on hold for 3-5 minutes while they returned with new offers to keep me from canceling, including discounted monitoring rates and replacement equipment through "loyalty points" that I had never heard of before despite being a customer for years. I was also charged an additional $35 for equipment-related costs that I was told were not included with my financing. Although my cancellation request was eventually approved, Vivint informed me that my account would not be processed for cancellation until 10 business days after notice was received. I was also told that monitoring charges would continue during the review/processing period. The representatives were polite, but the process felt focused on retention rather than providing a simple and transparent cancellation experience. Customers should not have to spend over an hour on the phone, endure multiple retention attempts, and wait additional business days just to end service.

LockDownProtection - securitysystems - Updated June 2026

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