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    CPI Security

    CPI Security

    (5 reviews)

    After being very disappointed with two well-known home security companies, I signed on with CPI,…read morehave been with them for about 5 years now, and in 2 homes, and am VERY happy with them! They offer a great package, competitive pricing, and top-notch customer service. Their system is so effective and thorough, that I feel like I live in Fort Knox, which is a great feeling for a woman who lives alone! Very straight-forward and easy system to use, and the company's responses to events are within seconds. Chuck, who has been with CPI for several years, is not only a terrific installer/technician who knows his job from top to bottom, but is always so happy to explain to the customer everything he's doing, and answer their questions and concerns thoroughly. He also ensures that his customers have all the security features that they want/need, prior to leaving their homes. He's also very intelligent and a lot of fun to be around. On the other hand, Michael S., who initially installed the CPI system in my current home, simply came in, did his work, and never really bothered to explain ANYTHING to me, unless I asked him a specific question. Even then, his response was very brief. And, thanks to Chuck, I just found out yesterday that, for 3 years, I was being charged for a security feature that Michael had neither offered me nor installed. So, in addition to highly recommending CPI Security Systems, I also highly recommend that you request Chuck to do your installation, etc., if available!

    After a lot of research (I mean a lot) we decided to go with CPI over the other companies in…read moreAtlanta. So far we are very happy with the system, main service, and their installer Chuck (who is awesome, to say the least!). When we did experience a few issues/concerns CPI responded quickly and made our concerns feel valid and made us feel important as a customer. We highly recommended CPI and Chuck (our installer) if you can get him.

    Premier Security - Premier Security Inc service truck

    Premier Security

    (14 reviews)

    I contacted this company because my older home security system was broken, and I was unhappy with…read moreour security service from Akerman Security. Chris Anderson, the service manager at Premier Security, called me within 30 minutes of my leaving a message. He was sharp and had been in the business a long time. He recognized the problem immediately. I explained the problem to Chris and told him that I wanted a new alarm service, but it had to be someone who could fix our system. He was candid and said that his company services most everything but not our old Rollins IV. Even though he had nothing to gain from me since I couldn't be a customer, he understood my situation and said he'd make a few calls. I had been researching this problem but had hit a brick wall. Chris called me back in like 20 minutes! He had great info for me and told me who I could call for help. His lead was a good one. He never made disparaging comments about Akerman and didn't try to sell me something I didn't need. He couldn't sell me anything, but he helped me anyway, with nothing to gain but a "thank you." I just really appreciated a total stranger helping me out like that, someone who expected nothing in return. Must be a great company.

    I wrote a 5 star on Google, and I'm back with another 5 stars... this time for service. Our…read moreinstallation with Premier went incredibly smoothly, and their ongoing support has been just as impressive. We had an issue with one zone having errors after my toddler was tampering with the motion sensor. One quick call later, their tech walked us through disabling the zone in minutes. I honestly can't say enough about how much better this experience has been than working with ADT or Ackerman!! With ADT, I'd still be on hold, getting transferred endlessly, only to be told a tech could come out a week later to try and upsell us a whole new system. Switch to Premier. They're truly the best- they really make home security simple, efficient, and stress-free.

    Vivint

    Vivint

    (88 reviews)

    Sorry for this late review but I have to give a shoutout to my installer today CJ Wilson the guy…read moreliterally waited on me to get up to install my system and literally made me feel comfortable letting him in my home after I grilled him but he handle the pressure perfect very young guy didn't expect a guy his age with such great customer service and patience he answered all my concerns with true concern for my home. Now I never give my friends or family number out but today I sent him 3 referrals if you see this CJ keep up the good work. And I'm sorry for your lost Sincerely

    Another customer commented that "Vivint does not deserve one star..." Having done business with…read moreVivint, I would agree, but there are no zero-star ratings. Apparently, Vivint is only interested in getting homeowners to sign up. If you have a problem (and eventually you will), they don't show up. Last July, we were out of town when a severe storm knocked our doorbell and outdoor cameras offline. They are still offline. When I returned home, I followed the reset procedures 3 times without success. Next, I chatted with their AI chatbot, which seemed reluctant to switch me over to a human tech. We troubleshot for over an hour and still couldn't fix the problem. I requested a home visit then. But no one was dispatched. I sent an email to customer service on Sep 20, 2026, requesting a home visit. As of this writing, they have not responded. Don't just take my word for it; research the company's history on customer service before signing up with this company. And save your money. You can do better.

    What Wires - hometheatreinstallation - Updated October 2026

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