I just procured services from this vendor and I can assure you their business is not closed. I…read moremigrated an S2 netbox to a VM and tied an office on a separate node to my headquarters in Phoenix. I worked with Erik here in Phoenix and he was great. I also worked with him in Atlanta on an office there. That job was more hardware based such as installing multi class badge readers, installing electrified door hardware, and also decommissioning an access control system from an office. This dude is intelligent and he gets it. This business is a top notch operation. I highly recommend them and their team.

This was the most professional team I've ever worked with for security systems installation. Not to…read moremention, they are owned by veterans and know how to take care of their community. Would definitely recommend to anyone.

I've been a customer for about 20 years. I originally signed on with Excel Communications, and my…read moreaccount was absorbed by Impact Telecom when Excel went out of business. Not sure if Lingo purchased Impact, but my correspondence now comes from Lingo. On the plus side, I'm saving a pretty healthy amount every month compared to what I was paying AT&T for similar service. Here are a few of the annoyances I've experienced, both with Impact and Lingo over the last five years: 1. The modem box that they send has two phone jacks. I only needed one, but I thought it was great to have the second jack as a backup in case something went wrong with the first. Something did indeed go wrong with the first jack a few weeks after they sent the box. I moved the phone line to the second jack and asked Impact to replace the modem. The customer service rep refused to do so and told me to just keep using the second jack. Fortunately, that jack has continued to work properly since 2015, but if it ever fails, then I have no way to receive an incoming landline call. 2. When I was using AT&T as my landline carrier, I could do call forwarding to my cell phone. In practical terms, that meant that if I was unable to catch an incoming call in the first few rings, it would roll over to my cell phone and I could still take a live call. Impact / Lingo does not provide that feature. That's probably a minor issue for most customers, but I always wanted to be available to take calls from family members or business contacts right away. 3. The Impact / Lingo web interface allows me to add phone numbers to a Blocked Caller list. I've been updating my list weekly for the last five years, meaning there should be hundreds of numbers in that list. One day about a week ago, I started getting a barrage of calls from telemarketers and scammers, many of which have called me before. I checked the Lingo web interface, and all of my blocked numbers had disappeared. I asked customer service to restore those numbers, and someone wrote back telling me to check the lights on my modem. I explained that this had nothing to do with my modem and that the problem was that they lost my data. They said they didn't have a backup, so I asked them to simply send a spreadsheet containing my incoming calls for the last 24 months. They sent one month of calls and said older data wasn't available. I replied by sending them a spreadsheet containing older data that it took me about 2 minutes to pull off their website, and asked them to send the remaining data. At that point, they simply stopped responding.

Avoid this company like it was the black plague! Made multiple calls to cancel service and was…read moretold it was cancelled only to receive a collection notice charging an early cancellation fee of $711.60. No where in the paperwork sent does it say anything about a cancellation fee. Customer service is the pitts!!!

One Stop Communications is awesome to work with. Their services are free and they always find me…read morethe best rates for my phone lines, often saving properties over 50%. I highly recommend them.

Did you know T-Mobile has Internet? They do, and it's somehow worse than your local provider, which…read moreI frankly hadn't thought possible. If you don't have a T-Mobile number, please be aware that the easy setup that they assure you that you can do on your own isn't available to you. Instead, you'll try the chatbot. Eventually, they'll let you talk to a real person. Then, that person will tell you that there is no way to set up your Internet and take advantage of the offered promotions on streaming services if you don't have a T-Mobile phone unless you call customer service. That's when I asked to cancel the thing I'd purchased about 20 minutes before. They can't cancel via the chat. I have to call in. I hate that, and part of why I'd opted for their Internet was because I wouldn't have to call customer service. But I do. Because I don't want the equipment being shipped to me. I talk to a rep who is very nice and assures me that he has solved my problem, and I'll have an email in the next few minutes confirming. When I hadn't gotten an email after 20 minutes, I try to check myself, and their system still shows it as ordered and pending shipping. I return to the chat and ask them to verify it was canceled, explaining that I don't have the email. They check. It doesn't show as canceled on their end, but they assure me that it's okay if it gets shipped out because I can just refuse delivery from UPS, and a refund will hit my account 10-15 days after it is returned to their warehouse. That doesn't work for me because UPS is going to dump and run, possibly not even at my door, so this doesn't work for me. That means I have to take time out of my day to drive it to a UPS store, for something that I tried to cancel 15 minutes after I ordered it, that I was assured was canceled. I tell her this and warn her that I'll be contacting my bank. She insists there is no other resolution, so I ask to speak to a supervisor, thanking her for her help and explaining that this is not reflective of her customer service but rather that I think a supervisor will be better able to assist me (we all know supervisors have more authority and can do things their staff can't). She refuses. I ask again. She refuses again. I explain to her that I'm not going to pay for anything that gets shipped to me since I have very clearly and repeatedly explained that I don't want it, and she tells me that she's sorry for my frustration, but there's nothing they can do unless I call again. Am I going to call again after leaving reviews where people can read about my epic journey and think twice before getting stuck dealing with T-Mobile? Yes. I'm hoping somewhere in hour two of this, I'll be able to get someone to actually cancel my order. Am I expecting them to actually help me? Not really. I suspect that they make this difficult on purpose in order to prevent people from leaving. They don't have to worry about providing good service for customer retention if they make it functionally impossible for you to cancel. ETA: I decided to try calling back later, since she had told me it was likely canceled and would show up in the system later. After being forced to wait on hold for another 30 minutes, I spent 30 minutes talking to a customer service rep who mostly left me on hold and then transferred me to Sales. Where they informed me they can't do anything because in the three hours since you've ordered, much of which I've spent on the phone. I requested a supervisor, and after repeatedly stating that is what I needed, I was told I was being transferred. That's when my call got disconnected, and now I'm on another 30 minute hold, trying to reach someone to get them to do something for me that they have assured me they already did.

Came In to buy a iPhone 17 pro max because this was the closest place available. And when I tell…read moreyou me spending over 1300 dollars for a phone I got the rudest customer service. The manager who name is Shannan told me I needed to pay cash which I never been told that before. Did not want to help me go through the app to purchase the phone. Kept trying to sell me a iPad but didn't want to make sure I purchase a brand new iPhone. Ask for help and just got non nonchalant attitude very arrogant. Just all in all bad customer service for a paying customer.