So I contacted cool geeks after we vetted a few other TV installation companies and we are so happy…read morewe went went Cool Geeks. Not only are they professional, but they work quickly. He left no mess, kept in contact with me prior to installation day, and kept my fiance and I laughing the entire time! The prices are very affordable and he explained all additional add-ons (like a new wall mount and a credit card surge charge) so there were no surprises. I highly recommend this company and can't wait to use them again when we move into our new home.

I had a connectivity issue, my smart tv, surround sound and receiver were not syncing for some…read morereason. It was at the point where I was using 3 different remotes to control everything. David is excellent! Arrived on time, diagnosed my connectivity issues and explained everything in layman's terms, not geek speak. Did not sell me extra equipment, used exactly what I had to fix my problem. Nothing short of professional outstanding service.

We have had the door to our deck extremely difficult to lock and unlock. I was the only one who…read morecould do it, and it required a lot of strength and lifting of the door knob just right. What an emergency problem that could be if there was a fire. I called Unlockit Locksmith. They couldn't have been more helpful, and came out the very next day. Our technician Eddie was super nice, professional, and had to make quite a few adjustments, but now our door locks and unlocks perfectly! Can't recommend this company enough! Will definitely use again.

fast, superb communication and efficient. literally everything you'd want in semi-urgent situations…read moreyou will get with Tracy, Matt & John at Unlockit. I was on-deadline to get a mailbox re-keyed in time for my tenant to go out of town, and Unlockit did not disappoint. Although they promised next-day service and couldn't deliver due to other appointments going long, I was informed ALL along the way and they got out the day following. fantastic service always need to be backed up with reliable, clear communication and we got that in spades. if you're having a key/lock emergency, Unlockit should be your choice!

I'm honestly sick to have to come back again with another update. 4/14/25. I just discovered that…read moresomeone from their team, Tonia Latrell, created a user account on our door lock system on February 19, 2025, using an incredibly insecure PIN code -- 1234. This is a huge security lapse. That code could have been guessed by anyone and granted them unauthorized access to our building. I only found out about this after contacting the platform's support team directly, who then walked me through how to properly remove the account. This kind of negligence is unacceptable from a company that's supposed to specialize in security. It's the final straw for me, and unfortunately, it only reinforces the concerns I've shared throughout this review.

i've had a system installed seven years ago by this company. However, they have not returned my…read morecall after leaving several messages. I will update if there is a follow-up

When a company tells you it will take 24 hrs to get back to you regarding your inquiry on…read moreestablishing a new service, that is an indicator you are already not a priority. Thanks, NorthStar, for making my decision that much easier to go with your competitor. UPDATE: So, does that mean you didn't bother reading my response to you (see screen shot of image I just uploaded from my reply immediately back to you). Again, you have proved my point. Maybe your reps are tied up bc they're in the phone trying to respond to all the negative customer service reviews, like mine. It took you *2 weeks* to respond and accuse me of "not responding" to you when I did so within hours. Nice. Second Update: I see Martha has retracted her comment to me on my review (hence what my first Update spoke to....now it doesn't make sense, but you get the picture of what happened). More proof this company doesn't "have it together." I strongly encourage those looking for a security system to look elsewhere, or at least do your research before committing to North Star. This company has given me the run-around and I'm not even a customer! There are many other companies that value your time and business more than North Star. I am a perfect example.

I'm writing this on a day that my neighborhood just went nuts because we had some door-to-door…read moresupposed alarm company sales people going around. I called NorthStar, my security company, to see if they'd ever heard of these guys and they told me that "reputable firms don't go door to door." That reminded me that I was overdue for writing them a review. My husband and I (well, my husband mostly), interviewed four or five firms before selecting this one. Their installers are also their sales guys. In other words, these are people who know their stuff. Nobody tried to sell us something we didn't need. The guy who came out - and followed us through some installation difficulties (way our house was built, not NorthStar's fault) - his name is Gary. He is friendly and SUPER knowledgeable. He explained things and then explained them again and gave my engineer-husband all the detail he wanted. But when I had a question and DIDN'T want the detail - he boiled it down for me. Their pricing was similar to other firms we talked with. Pay for the equipment and have lower monthly monitoring, or do a 3-yr contract with higher monthly monitoring and lower/no equipment costs. They give you several options to work with your budget. Bottom line is, they weren't significantly higher or lower than anybody else. We had our first "false alarm" the other day. Our nanny accidentally set off the alarm and while she was punching the code in downstairs, my husband was also punching it in on the keypad upstairs, which cancelled the whole thing. Kinda funny actually. The monitoring service called us WITHIN TWO MINUTES. I was glad to know they were on the ball just in case we need them for real some day. In the end, we went with this firm because they were the most knowledgeable, didn't have pushy sales people, so we felt confident we were getting the info we needed to make a good decision. Turned out to be a very good decision!

We bought an older house which naturally did not have existing runs for ethernet and we hired Pro…read moreTech to bring our house into the modern era with 20 runs including 6 runs for exterior security cameras. Marcus and his team did a PHENOMENAL job with our install and I could not be more pleased. Being an older house, the job was not easy, but they were professional and knocked it out! I will be recommending Marcus to anyone and everyone I know that needs any low voltage, wiring, etc. work done! 10/10 on everything from service to quality to value!

Marcus was great! Punctual and efficient. He mounted all 3 of my TVs for a decent price and I…read morecouldn't be happier. Will definitely use his service in the future.

Did a great job. Fast communication and arrived on time. Really nice guys…read more I would hire them again

Great service and quality work. Definitely recommend their service. Also very responsive.read more

They were fast to reply and got me scheduled quickly for the work we needed done. We had a 65" TV…read moremounted over the fireplace with a new power outlet installed so no wires are visible. They handle everything and were prompt and respectful of our home. We also had them install a 2 story chandelier, dimmer switch, garage lights, outdoor flood light and mount a security camera. Prices were very reasonable. I wouldn't hesitate to use them again. Highly recommend!

Could not recommend highly enough. From the moment of the first call, Matt took the time to explain…read moreall the intricacies of the process and our mantel mount, the handiwork of the installation was impeccable, and they took extra care to ensure it was done well and exactly how we wanted it. And on top of it all, the cost beyond reasonable. Will be using them in the future for all mounting needs.

Extremely Happy. I live in Druid Hills in Atlanta. Wanted to add a second keypad to my security…read moresystem. Total frustration calling around to the local "big guys" - they all wanted to sell me something or add their monitoring service. Decided to do it myself. Called alarm distributor and learned the bad news that they do not sell to public. They recommended Noble. I called - the woman on the phone was knowledgeable, told me who would do the job, when they would arrive and how much it would cost. They charged me same for keypad as I could get on internet. Service technician (Richard) was extremely pleasant. He called when he was on the way. Did a great job. After he left I noticed that he even tacked down a loose wire on his own that I did not ask about - that tells me he is someone who just wants to do a good job. Hard to find this level of service these days. Highly recommend.

From the owner: Security and Camera Sales and Installation. In business in the Metro Atlanta area since 1985.read more

How EMC Security Regained My Trust, (and a Five Star Rating)…read more They listened to me... It is exceptionally rare that a company can and will respond like EMC did to my complaint. They are reviewing their policies based on my comments, fixing my sensor, and picking up the bill for this month's service... Their response, which I trust you can read, was sincere, good natured, and even a bit humorous. Well done!

The pricing is okay. I used this provider for around 11 years. My issue with them is that they…read morerefused to sell me a replacement wall mount after I had cancelled my monitoring. Really disappointing behavior.

Good knowledgable technicians where able to fix our networking issues. Also used this company to…read moremount TVs & install sound bar. We use sonos and loved the quality of sound. They know a great deal about security cameras. We are getting the option where we can view everything on our smartphones. We can even unlock or lock our doors with our phones, set the temperature to what we want, arm or disarm the alarm, pretty cool stuff!

Wow!! Richard definitely had the patience and knowledge to setup my Home Theater. Knowing I already…read morehad purchased equipment in the past he was able to incorporate his ideas and recommendations with my current setup. Episode speakers are definitely the way to go! If you are looking for professional advice and meticulous installation I recommend Richard at Sb comm. The only regret I had with Richard is not being able to meet him sooner...because if I did I would have NOT purchased the Klipsch Towers and Center from the electronics. I guess I'll have to wait till the next Episode.. Thank you Rich!