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    HD Installations

    4.5 (8 reviews)
    Closed 8:00 am - 6:00 pm

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    7 years ago

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    6 years ago

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    7 years ago

    This company customer service is awesome, friendly & goes above expectations. I recommend them highly!

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    TE Certified Electrical, Plumbing, Heating & Cooling

    TE Certified Electrical, Plumbing, Heating & Cooling

    4.4
    (589 reviews)

    These guys are great. Real pros that know their stuff, and not afraid to do the real work. They…read moretook the time to understand the problem, did their investigation, very thorough and took the time to explain the issue. I am no plumber, but these folks are, and they were gracious with their time, and explained it all, and provide options, pros vs cons, best practices, and did not once pressure me to make a decision. Mark, Eddy, and Mike did a superb job. They had no bias, and gave me all the facts and options to make my own decision. At the end of the day, I feel like I can trust them. Real pros. Arrived when they said they would, did what they promise and even more. Fantastic experience. If you want a plumber you can trust.. look no further.

    I requested TE to come out and diagnose why an existing circuit was not getting power. Instead of…read morejust fixing the circuit, I agreed to a new panel for my house since it was 60 years old. The price I was quoted was over 12k. I felt the electrician on my job, Jason S. was very high pressure in his tactics and told me I needed to decide that day, or lose potential discounts. I had also been without a kitchen for over 30 days, so I agreed to the work. The next day Jason and an apprentice come out to start the job. They take one whole day to remove and replace the new panel, no problem. Here is where it goes downhill. On the second day of work, Jason and another apprentice came out and instead of prioritizing the circuit I hired him for, they start installing the hardwired smoke detectors Dekalb county allegedly requires. This took all day! By about 4 pm, I asked if he was going to get the outlet done so I could use my dishwasher and he replied "I guess if I stay here all night". I said I guess thats what you got to do then, and they were here til nearly 8 pm. Then he made several other unprofessional comments about staying late. Jason never came back to my job. A new Electrician came out on Monday, Jason said he had an emergency job. The part where they earned this rating comes when I found out my pool motor circuit was not working on the new GFCI circuit. I explained to them it originally was on a two pole circuit and now they had it on two single poles. It was drawing 240v and they had the model number and should have researched the wiring on their own as professionals. Rather than listen to me, I had to wait all day for the new electrician (with Jason on the phone) come up with a new quote to fix which included trenching up and re-wiring my entire pool, ANOTHER 5 THOUSAND DOLLARS! I was livid. I started looking into this and it turns out I was right, it just needed a 2 pole GFCI. I talked to the second electrician the next day and told him I want to talk to a supervisor or manager. I got a call later in the day from Jeffrey who was going to look into it and get back to me the same day. He did not. He did call me the next morning and agreed to send one of his best guys out to install a 2 pole and see if that solves the problem. Well guess what, it did! And, I didn't have to pay another 5K. I expected to hear back from Jeffrey again to ensure the job was to my satisfaction as you should on a service recovery. I did not. I feel lied to, and that I was robbed and almost taken needlessly for thousands more, had I not done my research which should not be necessary as a layperson. I understand from TE employees the Electricians control the cost, and they get a commission from it. Unfortunately, I paid for an electricians summer vacation because I trusted him. Luis L and Nathan the electricians at TE, thank you! Micah, Gavin, Phillip the apprentices, thank you too! Jeffrey I thank you for doing the minimum by ensuring what I paid for was completed. Jason, no thank you at all. You've sowed distrust in professionals and your industry with your practices.

    Reliable Heating & Air, Plumbing and Electrical

    Reliable Heating & Air, Plumbing and Electrical

    2.1
    (601 reviews)

    I called Reliable earlier this week to set up an appointment because I have been having an issue…read morewith my bathroom drains for weeks. I found Reliable online and they had a call out fee of $89, which I know is basically my personal penalty for not knowing anything about plumbing. I set up an appointment for Saturday afternoon, knowing that I would be home. I received a courtesy call from Joe when he was on his way over. Joe was professional, friendly and knowledgeable, and helped me understand the problem. He was in and out of my home in less than 15 minutes, and I kind of learned how to address these types of issues in the future so I am very grateful. Thank you to Joe for making my problems go away quickly. Now I can address them since I was able to learn why my drain was bad, and not keep tossing drain cleaner down and wasting money. I'm noting Reliable for any needs moving forward!

    Reliable Heating & Air, Plumbing & Electrical is a joke. I have their Comfort as a Service plan…read morewhich includes all of service and repair on my unit. It stopped cooling on Thursday and after calling the earliest they could come was the following Wednesday. I waited through my noon-4 window and heard nothing. I sent a text to the scheduling line, and was told there was a scheduling issue that caused them to miss my appointment. Would have been good to know before I waited around for 4 hours. The worst part is the reschedule date I was given was the following Monday or Tuesday. Almost two weeks after my air went out. Think twice before getting locked into their comfort as a service program. My office area is far from comfortable today and their service is non existent.

    Ackerman Security

    Ackerman Security

    1.9
    (666 reviews)

    SOLD MY HOUSE AND HAVE TO CONTINUE TO PAY FOR THIS SERVICE. So please make sure that you are not…read moremoving within the 5 year contract. Do you know what's gonna happen in your life for the next five years? I called and this really nice lady was able to give a monthly discount. I'm still never getting an alarm again, but it was nice she worked with me.

    Do NOT switch back to Ackerman. Ackerman used to be a…read moretrustworthy company, but that changed after the owner passed away. When the company changed ownership, my account was sold to ADT without my knowledge. I only found out when I started receiving bills from a different company. When I contacted ADT (my "new company") to ask what was going on, the explanations were vague. Eventually, I received an email saying Ackerman was still operating and encouraging me to switch back. Because I'd had several issues with ADT in the past, I decided to return to Ackerman. Terrible mistake. Basically Ackerman sold my account and then convinced me to buy it back. The representative that came to my home, Natalie, told me I needed a new control panel and other replacement equipment, to the tune of around $1,000. I was also advised not to cancel ADT until an Ackerman tech came out to activate my service, which meant I had to pay both companies for the same month. On top of that, Ackerman charged me two weeks before my service agreement was even scheduled to begin. It's been several months and Natalie (who was supposed to be my point person for Ackerman) will not reposed to me inquires. Based on my experience, if your account has already been transferred to ADT, I would recommend staying put. For me, it wasn't worth the extra cost or frustration.

    RS Andrews

    RS Andrews

    2.5
    (179 reviews)

    We had work done on our hot water heater along with 4 of our neighbors. The technician Brian did a…read moregreat job however we all felt that we were overcharged. Two other plumbing companies did the same service at our other neighbors home for a lot less money. I would recommend getting quotes before having work done

    UPDATE 4/18/26: After documenting a life-threatening exhaust/water-heater backdrafting emergency,…read morethe responsiveness from RS Andrews has been appalling. Nick called but did NOT disclose it was his last day, as later confirmed by Rolanda. Despite on-site confirmation of a hazardous safety issue, management (Albert) attempted to schedule a fix for April 21--leaving me in a home with active exhaust fumes. He found no issues with a "proposal" written on a $0 Receipt Note, despite clear issues detailed in my email. This proves that he either did not read or does not understand his job. A $0 Receipt Note is NOT a formal company proposal. Furthermore, this document contains Critical Legal & Professional Failures - this list is not exhaustive: 1. The proposal cites a South Carolina Mechanical License (#115146) for a Georgia property, making it legally void. - WARNING to future customers. make sure the license is from GA if you are located in GA. 2. The proposal cites an incorrect service address, potentially invalidating insurance coverage. - ANOTHER WARNING to potential customers. 3. INACCURATE and PADDED SERVICE SCOPE/PRICE: Technician Jose - no longer with company either - claims 'structural joist pocket' cutting is required ($1,500), yet the basement is open and requires only brick core drilling. Many of my specific requests were omitted from scope, making it impossible to claim if not installed - even if "included" in price. 4. Legal Disclaimers in Notes: A technician is NOT a lawyer and cannot override institutional contracts. Notes claiming "no responsibility for structural damage" contradicts standard professional liability for negligent installation. 5. The company is liable for the actions/inactions of of employees in R.S. Andrews vans/outfits. People SHOULD NEVER risk exposure to flue gases while this company ignores emails for days and violates codes. I will consider reporting this to the Georgia Secretary of State. 4/1/26: I called, they told me they did not do Combustion Air Intake installations. But they do. Then, I got a call back from Nick who was kind enough to listen and tell me that they could do that work. I told him I would call back if I needed them - I was having another company come over an check - I called back twice never to hear from Nick again. I still need this done (having a window open is not a long term solution). I hope they call and help so I can change my opinion on them.

    HD Installations - tvmounting - Updated August 2026

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