Myself & my 2 teenage children have been a long time customer of Mount Pleasant Optometry. As soon as you walk in the door you are made to feel safe & like family. The Dr's & Staff take there love & Knowledge to a level far beyond what I have ever experienced. You are never rushed, all your questions are asked & even ones you may not have thought about. When it comes to picking out your new eyewear you have a 1 on 1 person with you making sure you try on everything & anything you want & not to mention other Staff members walking by giving their honest opinions. Even the Dr's will get involved when they are in between patients. Any glasses you try on & are not what you are going for are left on the counter to be sanitized for the next person to try on. They sure everything is safe of patient, Staff & Dr's which is so important during these times. I drive almost 1hr each way to Mount Pleasant Optometry & home, why you ask simple I'm treated like family & am never pressured into anything. For service like this I would drive any distance. read more

This started out as a two-star review but after an unbelievably quick, five-star response from MPOC's owner, Dr. Mowbray, I've had a complete change of heart. I posted a two-star review earlier today outlining a disappointing experience I had the day before at this clinic. Within an unprecedented twenty minutes of my post, I got a voicemail from Dr. Mowbray, asking to make things right. I was floored and impressed. My old review related to a less-than-good experience with Dr. Lee, a newer optometrist at MPOC. My appointment with her had been very rushed and not as informative or helpful as prior experiences I had at the clinic with Dr. Koh (who has since relocated to a different city). Dr. Koh had always been very thorough during my appointments with her and I always felt like she took the time to explain the finer details about my eyes and what she was seeing during her examination of them. I always found my appointments with her to be relaxed, engaging, informative and detailed. I had really enjoyed being a patient of Dr. Koh's and was disappointed when my visit with Dr. Lee didn't live up to the very high standards that had been set after my previous visits. Granted Dr. Lee was working during a very busy afternoon, she seemed came off as detached, hurried and distracted during my appointment with her. After I left MPOC and Dr. Lee, I had a ton of questions, and had had no time to address any of them with Dr. Lee. I posted a very detailed review (which I have now taken down) outlining all of my concerns and was both impressed and surprised when I saw that Dr. Mowbray called me personally not long after my review went "live." We ended up speaking on the phone and he booked me in for another appointment (with a different doctor) and was extremely apologetic for my negative experience. When we spoke on the phone, Dr. Mowbray had already reviewed my file and took the time to go through all of the questions and concerns that I had not had an opportunity to go over with Dr. Lee. I was grateful and pleased that he took the time out his day to make sure that I was a satisfied customer. It was very clear that he takes his clinic very seriously and will go the extra distance to ensure that patients are happy with their experience at MPOC. I am pleased to see that Dr. Mowbray was so quick and responsive to my review, which did a lot to significantly improve my impression of MPOC. I have an appointment to return to the clinic next week and feel optimistic that my visit then will also be a five-star experience. Stay tuned... read more

I had optom. Jessica Chan, and she was so friendly, helpful and informative. Rarely do I meet people who seem to love their job more. I left there feeling great, and will definitely recommend this place to others. The rest of the staff is also polite, professional and friendly. Super convenient location, parking at back if needed. read more

I had driven by the Berlin Bear a ton of times before going in to replace my contact lenses. Service was great and efficient. Next time I need a new prescription, I'll be going here. read more

My sight used to be perfect and lately I have noticed that I can no longer make out writing on our tv. I decided to go here after reading all the great reviews and they did not disappoint. Doctor Karen Wong was my doctor and she was so thorough and thoughtful. She really took her time checking every corner of my eye and when she was done she did not push me to buy a single thing! I wish I needed real glasses as the man behind them is a true legend. The number of people waiting to see him was just ridiculous and they were gushing about how amazing he was to each other patiently waiting for their turn. He seemed to really take time with each person, clearly not about selling them the most expensive frames and add ons. I feel really lucky to have had this experience, just sad to think my family doctor never paid this much attention to the rest of me. read more

The staff were super friendly and it was a nice, bright, open space. Left with a new prescription knowing I'd go back.

I've had a different optometrist every visit and they've all been great. They're very patient and easy to talk to, and they take the time to explain your eyes and answer your questions. I'm docking one star for the cold and unfriendly reception staff. 3X to the office this past month and not one single time did any of the receptionists greeted me or smiled. I noticed they did the same to other patients, so it wasn't just me! I've been a medical receptionist and the only time I've acted like them/hated my job was when I was overworked and management treated me like crap...so...take that for what it's worth... read more

Probably the best eye exam centre in Vancouver! Well staffed with ample equipment, the centre answered my concerns about my deteriorating sight, showed me my eyeballs onscreen as per the other reviewers, and all in a pleasing environment. The doctor who owns the clinic is a travelling buff and has stocked the office with all the comforts of a travel 'home'...wooden animals, maps, frames of old quirky optometry encyclopedias, and comforting paper lanterns. Zero upselling, got my glasses and contacts prescription for $115. The frame selection is really decent with designer brands and current trends, but not as 'different' as Bruce or New World. They will price match online contact prices too, btw! AWESOME. read more

Went back for my annual checkup, and it was like I had been there a week ago. Fantastic service. read more

Great all around! Super friendly staff who genuinely care about your concerns and needs. Just look for the big bear on the roof!

After reading the positive reviews about Mt. Pleasant Optometry, I decided to make an appointment. Their price for an eye exam is pretty standard for $100. I also had a contact lens fitting for $20 which is also pretty standard. What I really liked about Dr. Zagury is her genuine friendliness, knowledge and thoroughness in her exam. She explained why my vision has changed over time and why certain contact lenses are more comfortable (it's about the strength of the prescription, and material and not necessarily on the the thickness). She was spot on about the second brand of contact lens she suggested, they were comfortable for 12 hours. Dr. Zagury is such a caring, competent and lovely professional to deal with! I will be recommending her to all my friends and family for sure! read more

Today was the first eye exam I had in a very long time. I am a new patient at Mount Pleasant Optometry Centre and the friendly staff were quick in helping me set up my information. Dr. Evelyn Lo is super knowledgeable, kind, helpful and attentive. Once I explain to her that I haven't gotten an eye exam in over 10+ years, she walked me through the different tests she did and she thoroughly explained the results shown in the detailed photos she took of my eyes and with the use of a plastic eye model. I am beyond satisfied with the service here and will definitely come back for my yearly eye exam. read more

I'm going to add to the glowing reviews here and say that this was perhaps the best medical experience I have ever had. I'm from the U.S., so that might not be a good enough compliment without some details. I am visiting Vancouver and woke up with an irritated eye. It was very red and painful. I changed my contact lenses, but it was no help. Came to Yelp and saw the dozens of great reviews for this place. Although it was a little out of the way for me, I couldn't ignore the reviews so I gave them a call. I spoke with Cynthia who listened to my problem and sounded genuinely concerned. She put me on hold for less than a minute and told me she would squeeze me in at 10:20am (it was 8:30). I arrived almost an hour early and was in the doctors office by 9:45. Dr. Karen Lo was terrific. She made me feel welcome immediately and I never felt rushed. Diagnosed the problem and sent me on my way with a prescription within 30 minutes. The bill was $45 - about 1/4 of what I would expect to pay in the States. I can't speak of all the physicians or for that matter all the employees here, but a big thank you to Cynthia and to Dr. Lo for helping out a tourist and going easy on his wallet. read more

Dr. Cindy Ho is great. In addition to her work at Mount Pleasant Optometry, she also does research. She's clearly a knowledgeable, doctor who also really listens to her patients. I feel very comfortable placing my optical health in her hands. I hope I can find a primary care doctor and a dentist as good as my optometrist. If you have any recommendations, please let me know! read more

I recently visited MPOC and would recommend Dr. Henry Reis. He is very friendly and enthusiastic about eye care and good service. He also provided me with a well-informed and detailed eye exam, including information regarding an extra artery in my eye (which no one had pointed out to me before). Dr. Kevin Mowbray, who I believe is the owner, is also very passionate about providing optimal service to all MPOC patients, and I can see that he's very dedicated to ensuring that each patient has an outstanding experience with MPOC. The support staff was also friendly. I am impressed by the fact that the clinic operates as a true team/family in its provision of eye care services, as it's hard to find people who embody this mentality. A bonus is that I received an additional rebate on the contact lenses I typically use (B+L purevision 2) on top of the rebate provided by B+L. read more

They care at this clinic, simple as that. I have corneal problems and it was difficult to find a properly fitting rigid lens for my right eye but Dr. Mowbray and co. really went the extra mile to help and even co-operate with other clinics to obtain a lens that fitted me. Much appreciated. read more

For the most part, I've received fantastic care from from their team and Dr. Lo is one of the best optometrists I've had. Super thorough and really takes her time to teach you all about your eye health From my visit yesterday yesterday, however, I left rather disappointed in my interactions with their receptionist. I came in to pick up some contacts and upon hearing the total of $200+ that I owed figured I had used up the majority of my vision credits for the year. Being that there are only 2 weeks left in the year, it seemed likely. Once I looked over my hard copy of the invoice I saw that there wasn't anything insurance related on it. I asked if I ran out of coverage for vision care and she responded that she didn't check to see if I had insurance followed that with saying I would have to claim it myself as it had already gone through. Really it is just an inconvenience and the amount wasn't much. To not check or ask if I had insurance seems odd, as everyone else I've interacted with at the desk has given me the post-coverage amount. A quick apology for the error or that she couldn't refund it would have been appreciated. read more

I did a long, long search for an optometrist recently, as my regular guy retired recently. I have very peculiar eyes, and so it is important to me to get a thorough, precise and accurate exam or else i experience immense discomfort with my glasses. After wading through tons of reviews of all the best optometry clinics in Vancouver, I visited a few of them, and none stood out quite like Mount Pleasant Optometry. It is clear that this is a *clinic*, first and foremost, that also sells glasses. Other places I visited had a distinctly stronger 'glasses shop with an optometrist in the back' vibe, which I didn't like. I worked with Kevin, who has fantastic shoes and an even better level of professionalism and personality in person, but I also understand that every other doctor there is just as good. What will keep me going back to Mount Pleasant Optometry is not that it's close to me- it's not, and not that it's the cheapest- it's not, it's the fact that when I was there, more than anywhere else I visited, I felt like I was back with my regular doctor, who really cared about making sure my experience was perfect. The rest of the great reviews are accurate, these guys are the best. read more

Excellent service and fair pricing for quality optical services. Convenient hours and location. Nice selection of frames for both regular glasses and sunglasses. The opticians take time to work with you to find the right frame and to ensure that the frame is compatible with your perscription. We had an issue with one pair of glasses which was resolved effectively and at no extra cost. Highly recommended. read more

The optometrists here are super knowledgeable and genuinely patient and friendly. The waiting area and patient rooms are well decorated, and their diagnostic equipment is the latest and greatest. I never enjoying going to any medical appointment, but its always pleasant coming here for my eyecare. They have a good number of administrative and technical staff. On some occasions, I was given inconsistent information regarding my eyecare order. But overall, this place is excellent. read more

Every single person I interacted with in the office was very nice and helpful. I had an exam with Dr Gafur, a friendly fellow who seems very knowlegable and took the time in going through any questions I had. Would go again, and have already started recommending to others. read more

Tried a couple places on Broadway this past year. Best of the bunch! Friendly and took the time to check out comfort with several different lenses. Recommended! read more

I have been here twice, the first time was with Dr. Chan and I was blown away by how in depth and professional she was. I didn't think I would ever have a better experience at the eye doctor, and then I had an exam with Dr. So. Everything was so in depth he was smart and kind and detailed. He explained everything thoroughly and patiently. I will never go to another optometrist again. The doctors here are absolutely wonderful. read more

With much surprise and appreciation, I was contacted immediately by Dr. Kevin Mowbray after posting an initially dismal review yesterday (no longer posted). My husband and I had disappointing visits with Dr. Karen Lee not very long ago and experienced very long wait times, poor/little feedback on the health of our eyes and change in prescription. The appointments lacked attention to detail and care. I am impressed by Dr. Mowbray's response - he was considerate and very concerned that we felt our treatment at his clinic was so poor. My husband, who had an injury to one of his eyes previously, has been rescheduled to see another optician in the coming weeks and we look forward to having a better opportunity to learn about the current health his eyes. He is a new contact wearer as well and so I think the chance to get more information overall will be very helpful. It is clear that Dr. Mowbray cares a lot about the patients that choose to go to his clinic and see his staff and we are glad to be able to have a chance at what seems will be a much improved experience. read more

I am truly disappointed with the service I have received thus far (thank god I am not an actual client yet). I was a potential client for this optometry store due to its high reviews on Yelp. But when I asked for the prices and services the first time through email, a staff totally answered an entire different question (one that I didnt even ask). My questions were largely ignored and I received some irrelevant answers. I followed up with an email, and have yet to receive a reply (it has been way over the "1 business day reply" time frame). Not happy with the service and still really want to find out the price and such, I called. What a bad decision, I was not greeted nicely. Although my questions were vaguely answered, the receptionist was rude and abrupt, I felt like she was going to hang up on me any second. I wanted to ask more questions and details, but the receptionist seemed "too busy" to deal with a student like me (since I kept asking about student pricing and discount). Aside from the phone call, I was quite surprised with the prices. Are all optometrists this expensive? But I dont think so? I called another optometrist and they quoted a price of $60 for one complete eye exam for students. Since I go to UBC, I get to claim $50, which means I only have to pay $10 from my own pockets. Mount Pleasant charges a full $100 without any discounts from students. Even if I get subsidized $50, I would still have to pay $50 out of my own wallet (that is 5X the amount if I went to another one). They should offer student pricing considering that there are many university students out there that cannot afford $50 eye exam annually. I would not be surprised if the age groups of all the clients at this clinic is either under age 18 or seniors. Actually, I really wonder if there is an age-discriminating system going on in this clinic. The website has quite a few references about eye exams with children and other reviews hint an older-age-patient group. Now where are all people in between these two age groups? Do the staffs here only treat you nicely if you are either a children (compassionate) or senior (out of respect)? Another thing Im wondering is why are there still so many good reviews? Do the optometrists at the clinic persuade and encourage clients to give a good review on Yelp for some incentive? I think so. If you read all the previous good reviews, you can see that the business owner did reply to a good review, "I think I have pinpointed who you are in our database and am going to give you a small token of our appreciation for taking the time to reward us with your review." I am not writing this review out of anger or anything considering I deliberately waited a week to write this review. My conclusion: Unless you are either under age 18 or older than age 65, you are better off finding another optometrist in Vancouver for better services.. Considering that they do not have services better than other clinics and they are WAYYY too expensive for student budget. Too bad, I was hopeful with this clinic but the service and pricing really put me off. read more

I just had a great experience here--staff is friendly, the optometrist was thorough and clearly explained all of the procedures to me before she did them, and after finishing the tests she explained what everything meant. Highly recommended! read more

Dr. Ho is very knowledgeable, helpful, and pleasant. I was having enormous difficulty finding contacts that were comfortable and that gave me clear vision -- I lucked out with Dr. Ho, who gave numerous helpful suggestions, re-checked my prescription, and provided well-selected trial lenses so that I could successfully wear contacts again. read more

I had a great experience there. Dr. Kevin Mawbray is great and super helpful. Spent a lot of time for me and explained something no one had been able to explain for 30 years. I finally get what is going on with my eyes! Phew. Very professional and friendly service. The staff at times can be a bit sleepy-looking but the optometrist is very energetic and I'm very happy with my visit. read more

First time visit to update my prescription and get my contact lens weary eyeballs examined. Friendly front end staff. Dr Jessica Chan was amazing and true to all the other reviews of her. She is very friendly, thorough, and collaborative. She took her time to explain how my eyes were doing and her recommendations. Even encouraged me to keep my coffee and drink during the exam. read more

I've been a patient since 2003 and the people here are so nice. My treatment involves using rigid lenses to correct my vision. Unfortunately my eyes are irregularly shaped and are a challenge to correct using this method. My optometrist, Dr. Kevin Mowbray, is awesome. He has never pressured me to buy any products and has always given me alternative treatment options. Despite my stubborness to continue with this treatment method, he has not given up on me as he continue to find the right lenses to give me perfect 20/20 vision. Everytime I see him, he's always cheerful and happy going which made each visit a pleasure. The friendly staff are easy to deal with and acknowledgeable. Bob Butler is a marvel with fixing glasses. He can always make mine (the odd times I do wear them) fit perfectly. All my family members go to this clinic for their eyesight problems. I would highly recommend this place to anyone who wants a referral for a great optometrist. read more

Seems like a common experience. Booked two weeks in advance, arrived 5 minutes early for the "first" appointment of the day - Saturday at 8am. Waiting, waiting, waiting . . . 8:10 and I ask "whats up with my appointment?" Apparently this is normal practice: two patients, two Drs, one "pre-tester". So if you are not the first to arrive, you wait. Since I am pulling out my wallet for this "service" I decided to walk out after the indifference shown by one of the asian Drs. Upside: I got a call from the receptionist who had the owner, Dr Mowbray call me. Now that is one professional Dr and business owner - I wish he was there this morning. His response was exceptional and almost enough to bring me back. Did I mention, I "was" a 25+ yr patient of this establishment? 20 min later, the same day: Just got another call from the outstanding Dr Mowbray who really wants to make this right. Perhaps, I will give them another try. Thanks Dr Mowbray! read more

Thanks a lot for your help! Very professionally and nice people. Thank you Kevin. I am very interested to coming back to order more glasses. Thank you again. read more

Our family did eye exams here. The staff was really friendly and professional. My daughter got her first pair of glasses here last week. The doctor, Dr. Jessica was her name I think, was really exceptional with kids. Front end staff also friendly and efficient. Overall a pleasant experience read more

I've been to this optometry center 3 times in the last month and a half because I had some problems with my eye. Each visit I met with Dr Jessica Chan, she was very nice and knowledgeable. Dr Chan was very helpful and well informed about questions regarding my eye. I would highly recommend her to anyone that asks, without a doubt. Best optometrist, thank you Dr Jessica Chan! -mike L. read more

Very professional. I would recommend them to anyone who needs an eye exam. I didn't need to be fitted with glasses so I am not able to give you a review on that. Very nice staff too! read more

The best eye exam I ever had. Dr. Joelle Zagury was very knowledgable, super nice and incredibly helpful. I have done eye exams all over the place over the years, in Poland, the Detroit area in Michigan, Montreal and now Vancouver. This is by far the best exam I ever had. They have knowledgable staff, top of the line equipment and are here to examine your eyes first and foremost, not just sell you glasses. read more

All the staff here are so lovely! I have traditionally HATED going to the optometrist and have tried lots of other clinics in Vancouver, trying to find the right fit. I feel like my concerns about my eyes were heard, my eyes were treated well and I no longer have anxiety about eye appointments. read more

I have never worn glasses before and had not been for an eye exam that I can remember (I am 27 years old now). I was nervous about being told I needed glasses when I didn't and then being sold an expensive pair. Luckily, I visited Mount Pleasant Optometry and experienced some of the best service I have ever had. I was able to book an appointment the same day that I called. When I arrived, the exam began on time and the staff were friendly and helpful. I saw Dr. Koh who took the time to do a thorough exam and then walk me through the results. This was especially helpful for a someone new to glasses and eye-exams. She answered all of my questions and I came away understanding my prescription better than I ever thought I would. I ended up needing reading glasses, but I never felt as though I was being pressured into buying the glasses right away. If you are looking for great service and knowledgeable professionals in a low-pressure environment, this is the place to visit. read more

Dr. Chan is some kind of miracle worker. I have been wearing glasses since I was 8 years old and was diagnosed with keratoconus when I was 18. For years, I thought that my only alternative were hard contact lenses and that, barring surgery, I'll never see 20/20 again. For anyone who's ever tried hard contacts, you'll know they're terrible and painful to the point where you'd rather suffer with bad vision than wear them. Well, guess what? After multiple fittings, Dr. Chan found a brand of soft contacts for me ~and~ got me seeing 20/20! Working with her was such a pleasure - not only was she smart and knowledgeable, she was patient and relentless in finding me my new eyes. I am so happy and will never go to another optometrist again, if I can help it! read more

My experience with Mount Pleasant Optometry has been nothing short of delightful! Dr. Mowbray, Dr. Ho and staff are very knowledgeable, warm and helpful. They are small and unpretentious, but offer high quality service with state of the art technology. The office, nestled on the corner of Main and Quebec, is a gem in the Mount Pleasant neighborhood. Inside the office, you are greeted with an eclectic mix of photography from around the world, antique optometry-related doo-dads, and the latest and coolest tech equipment. I've been here a few times now and each time they offer professional and consistent service - always with a smile - which never hurts :) read more