This was, by far, the best experience I've had…read more Mount Pleasant Optometry is a facility that has such a beautiful, modern feel with such a friendly, welcoming staff. From start to finish, I felt all my questions were answered and had such a thorough exam and even had a seemless transition to the optical staff. The selection is extensive and was happily able to find multiple options for glasses as well as being able to provide the latest and greatest technology. Heidi and Aasa were exceptionally helpful - taking care of our needs and going above and beyond with helping me for my issues. They were so nice and knowledgeable and will be sure to tell everyone to come here! Overall, this is an office of genuinely helpful people who will take care of all your eyecare needs!

I've given up on accountability after 6 exhausting months of dealing with this place! I have…read moreSilhouette frames and after my eye exam, I ordered 4 sets of lenses for 4 frames. initially I ordered one pair, and before knowing that I was going to order add lenses, the optician who was dealing with me, told me that my newer frame wasn't good enough to use again. That was my cue to take my business elsewhere...but I didn't. Interestingly, when I ordered additional lenses and spending a lot more, those frames became usable again. I spent $3,300. on 4 sets of lenses. I'm happy with 1 pair, which thankfully are my daily glasses and the only pair that I ordered that had no changes to the shape or colour. The only pair that was exactly what I ordered. One out of four. I wanted an orange tint, but I got rose tinted instead. I ordered plain rectangle reading glasses, but got designer lenses and paid $300. more than I was quoted. I still don't know why! I asked the optician for a breakdown of my readers, I wanted to know why they cost that much more. I received an email with the invoices for my glasses with no explanation. I then asked the supervisor the same. I received more questions from her. I still have no idea why I paid $300. more for designer readers that I didn't order and don't like! But because they are readers that I grossly overpaid for, I'm leaving them as is. The rose tinted lenses and the sunglasses are not what I wanted and so I'll be spending another $2000. maybe less because this place is pricey, somewhere else to get what i want. No accountability, poor communication, pricey. They've lost 30+ years of my business and I can't in good conscience recommend spending your hard earned money here.

This optician rates somewhere between 3 and 4 stars, but I'm rounding up…read more I love Costco and so I decided to get an eye exam here. You can't beat Costco quality or price, in my opinion, so I reckoned that would be extended to its service departments. And I wasn't totally wrong. My eye exam cost under $100 here, and I got an appointment in short time, and the eye doctor was professional and did all the tests needed. I guess I'm a bit of a snob when it comes to being on the receiving end of professional services. I don't expect doctors' and dentists' offices to be like the Taj Mahal; still, I don't expect them to be sterile, white rooms with no artwork at all on the walls, with piles of brown, cardboard boxes stacked against the wall. I admit it, I expected more from Costco. The two exam rooms I was in would be more in keeping with a doctor located in some back alley somewhere. But yes, they had all the machines needed, and everything worked and was clean, so I can't complain about the professional tools and appliances here. I mentioned my eye doctor was professional. And this is true. But I didn't get the warm fuzzies from her, that's for sure. There was no small talk, no little verbal niceties. She was curt at times, cutting me off when I was chatting, or when describing the differences in various lens options in anything more than a three word response. I admit, I don't like being cut off or interrupted like that, repeatedly. It feels dismissive. So yes, the doctor was professional, did all she needed to do to examine my eyes, and I felt like my exam covered all the basics, and I received my new prescription in hand. But I was in and out in 30 minutes or less, and it as as impersonal an exam as I've ever had. (I am not getting new frames here, or contacts, so I cannot speak to these services here). I'd recommend this place if one wants a low cost, bare bones-type of approach to their eye care and if one doesn't care to be treated in a special way. I know folks who don't care if they don't get the "personal touch", as long as a place does what it's supposed to do and is reasonably priced. This optometrist is for them.

I'm not sure as to why the lady at the front desk treated my father and I rudely. The moment I…read moreapproached her and requested to buy contacts, asking her a simple question or two because I don't often buy contacts at Costco, she gave us an annoyed attitude and did not make an effort to help us. This lady wore fake lashes and a mask. What confused me more is that my father and I are Filipino, and so is this lady. Why is she being rude to her own kind? Either way, I ended up buying contact lenses from somewhere else outside of Costco and will not be purchasing an optical products from Costco moving forward.

This place is amazing. They have a fantastic selection at great prices with phenomenal customer…read moreservice. Dr Nick takes the time to customize and adjust the frames to your face by heating and filing them. I went in at 11 on a Saturday and walked out with glasses by noon. They direct bill to insurance as well so it cost me 0$. I will definately be back when I need my next pair!

Very friendly staff, knowledgeabl,helpful Catherine made getting prescription glasses so smooth…read morevery happy! I just got them and know will make work life better as fit perfectly , would recommend to everyone that it's a very good experience shopping here as glasses very important to anyone who needs them!

Staff are very experienced, friendly and helpful. Selection and variety of shapes and brands was…read morequite impressive. I'm glad a friend recommended Galaxy Eyewear, I will definitely be back next time I need anything eyewear related! A+++

I'm most impressed by the service, response and professionalism of Miranda and the team at Galaxy…read more They listened to my concerns, answered my questions, made excellent suggestions and went above and beyond to help me select new eyewear. Quality eyewear, fair prices and excellent service.

I had a great experience at West End Optometry…read more They are tucked away on the 8th floor of the office building at Georgia and Cardero, which makes it a quiet, professional spot away from the street noise. The staff was incredibly friendly from the moment I walked in. I was specifically looking for help with a minor fix for my ic! berlin glasses, and they handled the unique hinge system with ease. They also have a fantastic selection of frames if you're looking for something new. Highly recommend if you're in the Coal Harbour/West End area!

My appointment was with Dr Chan. She took great care of me, and displayed thoroughness,…read moreprofessionalism and consideration during my exam. The office is beautiful and modern, with a spectacular view. Heads up - ask ahead of time if your exam includes eyedrops for pupil dilation. If so, be sure to bring sunglasses AND have them at the ready when you exit the office!

My partner broke thier only pair of glasses, so we stopped in here to see their process/ timing…read moreetc. Its quite small in here, but we appreciated that they let you take glasses outside to try them on maskless. The staff member who helpd us was great, super knowledgeable with their recommendations. They do direct billing to insurance companies, and they have a nice selection. My partner ordered glasses and had them fitted and is very pleased. I will be ordering from them myself soon, we both have high prescriptions so we don't get the 2 for X$ deals because we need thin lenses, but none the less walking away paying $375 instead of the 600-700 at lenscrafters? amazing!

I used to go to the traditional optician where you pay upwards of $1,000 for frames/lenses. I was…read moreskeptical that a chain of much less costly frames would offer the same quality and knowledge in both product and customer service. I was WRONG. The day I went to the Main Street location for an exam was very busy with about 10+ customers. Staff were swamped and perhaps feeling the pressure of needing to attend to everyone without making them wait too long. I didn't wait too long and felt confident in the optician who did the examination. The person who helped me with frames did not rush me, was focused on what I needed despite all of the other customers milling around and was super friendly, helpful and efficient. Main Street can have a bad rep of being a bit snobby, but this was the friendliest shop I've ever been to on Main aside from Red Cat. It was actually disarming how friendly and unpretentious they were. The Manager was also so helpful, professional and very knowledgeable and I could tell he was totally on top of things and knew how to operate the business with the technical knowledge for the type of business it is. It felt like he actually cared about his staff, customers and how well this location performed. Superb job in a very challenging time when staff are hard to find, retain and keep happy. I'll admit that I originally went to another location where the staff looked through a big manual to answer my questions and I left not ordering anything because I didn't feel confident in what they were telling me. I totally recommend the Main Street location.

Always great service and friendly staff. Would recommend. Large selection and timely.read more

I recently heard about Factory optical from my optometrist. I went in to check them out, they are…read moreAMAZING. Friendly service, quality was great, their prices were incredible and the turn around time was very fast! I highly recommend them for lenses and glasses!

They are very friendly and great at what they do. They are very helpful too. They are a pleasure to…read moretalk to. They treat you with respect. So if you need a good pair of go to Opticana. You won't be disappointed. I recommend them. Carl B. Vancouver BC.

I had broken 2 pairs of Prada glasses and had wandering around without being able to see for almost…read morea year. I had a few other pairs of Prada frames kicking around, and I wondered if I could use them to fix the ones that had broken. I also had some sunglasses that were either loose, bent, or missing nose pieces. I walked in to Opticana and was greeted by 2 friendly ladies. They were able to take my broken Pradas (both pairs) and use my other Prada frames to give me 2 fully fixed pairs of eyeglasses! They also fixed my designer sunglasses (4 pairs). This was all done i less then half hour. I knew they were closing soon, and I offered to come back the next day, but they insisted that they would finish. The total for everything? ONLY 27$!! I was floored! I tried to give them a tip, but they wouldn't take it. This place is awesome and I certainly will be back!