Great service! The most useful and helpful eye exam I've ever had, and I've had many. I highly recommend this business.

Got exactly what I wanted, how I wanted it. It was quick, easy, and friendly. - Location: The physical place was nice, clean, and tidy. They also had an interesting chart detailing how eyes work. - Service: Friendly and well explained. They tell you pretty much everything you need to know. The doctor also feels happy which is nice. - Eye Exam Quality: I've only had one so I don't have any references but there was a wide variety of stuff I did and it was done professionally. If you want to get an eye exam, I would recommend this place. read more

Wanted an eye test for glasses prescription but thought maybe a full eye exam might be better. So I came here as a walk in, hoping I could get a full eye check along with my prescription. Luck was on my side and they could see me as a walk in. Approximately 100 bucks for a full eye check including prescription. Dr. Gwen Wong did a great and thorough job. I was glad that I had went there for a proper exam, it was fully worth it. A full eye exam should probably be covered by MSP every several years, not sure why it isn't. read more

This was a very pleasant experience. Everyone was kind and professional. I was well looked after and received some unexpected bonuses. 50% the second pair of glasses and 20% off the frames. read more

I'm incredibly particular when it comes to my eye care, especially since I need to see really well for my job. I went to Vida Eyecare after seeing the great reviews on Yelp and I was very impressed with the quality and thoroughness that the staff and optometrist took for my care. The optometrist really knew her stuff and was aware of all the latest products. She was also incredibly patient with me wanting to go back and forth to ensure my prescription was perfect. They also made accommodations for me to have my eyes dilated at a later date since I had to work right after the appointment. I would recommend them to any of my friends, you also get a discount on glasses after having your eye exam done there as well! They also gave me tons of samples for multiple contacts without any pressure to buy from them! read more

Saw Dr. Mach after seeing a higher rated clinic here. She was amazing! In one visit, she fixed the vision issues I was having with my last recent prescription I got elsewhere where I was told "this was as good as it was going to get and I'd just have to accept it was aging." I was impressed that she was very vested in getting my vision to something I could function with day and night. She's very thorough and pleasant. Her staff also helped me figure out a shape of eyeglasses that was more flattering, without the hard sell attached to it. All in all, my whole family will be going there from now on. read more

I have been going to dr Gloria for about a year now. Whenever I go in for a check up or to order my contact lenses, her team works with so much professionalism and kindness. They have gone above and beyond to educate me about the health of my eyes and what my various options are with frames and contacts. They are extremely knowledgable and professional. I have also started using latisse to grow longer and more luscious lashes. I love the team at vida eye care and will go no where else. read more

Dr. Lee was great! I've never had an optometrist spend so much time answering all my questions about my eye health. She also took a photo of my retina and then explained to me what the photo was showing. So interesting! The front desk staff was also friendly and helpful, and I got a free sample of tea that is good for the eyes with my glasses. :) I am definitely going to go back here in the future and will recommend Vida to all my friends. read more

Dr. Helen Mach is the best! I would recommend her to all my friends. She is very knowledgeable and take her time to give you a thorough exam. She will also give you excellent recommendations based on your eye situation. I got glasses from them after my eye exam. I am known to be very picky but they are extremely patience and have good selection of high quality frames. Price are very reasonable too. I am so happy with their service. read more

So,.. before walking into this store I had ordered glasses online, one of which had horrible craftsmanship, the other had an inaccurate description of the measurements of the glasses (both of which I had returned) I had also previously walked into a few other stores around the city and in the surrounding area.. I just walked in off the street (really, where else would you walk in from?) and the lady at the counter acknowledged me right away. She offered to unlock any of the stands if I was interested in trying on a pair of frames. A few frames caught my eye (see what I did there?) But only one of them ended up feeling right and looking (heh) half decent. In the end neither pair was quite what I was looking for. I said thank you and was about to leave when she said, "we also have a rack over here if you are into that look" She unlocked a few others and right away I spotted a pair that looked like the love child of the two frames I had ordered online but that didn't quite work (tinted to a shade between the two and the right size) Upon trying the frames on they instantly felt right. I tried on a few other frames but the one frame just stuck. The lady at the counter asked to measure the distance between my pupils as well, which was something no eyeglass store has ever offer me before. I bought the frames on the spot and they were able to submit the claim via my third party health insurance right away... and although I had my vision test done elsewhere she was kind enough to throw on the discount which would have been given to me had I had the vision test done at Vida Eyecare, despite the fact that I had already done it elsewhere. I had also inquired about the coating for people who work long hours on computers which they offer as well as the option for transition lenses. I feel like they really valued my patronage and I was treated like a human being versus a $$$ sign. In the end I bought some nice frames that were made in Japan and will be getting my prescription filled within a week. If and when I am shopping again for prescription eyewear I would not hesitate to shop here again. read more

Everyone I have encountered here has gone above and beyond with their customer service. I saw several of the optometrists for an ongoing eye infection. They took extra time to consult with each other, to phone me to follow up and even squeezed me in for an urgent appointment on their day off. The front of house staff are warm and welcoming and always go the extra mile to help me with the best deal on ordering contacts. They are also the first people who know how to properly adjust my glasses. I don't normally take the time to write reviews but they are so above and beyond the normal customer service in Vancouver. read more

Had my eye exam by Dr K. Lee . The pair of glasses made from the prescription gave me a lot of problem. I was told Dr. K Lee put the wrong age as a result, my glasses could not work. I wish my experience was as good as the other customers. read more

Exceptional professionalism and customer service! Staff are knowledgeable and friendly. Very comprehensive eye exam with high quality equipment. From start to finish, a fantastic experience. Highly recommended! read more

Don't normally post reviews but appreciated the service here. In depth eye exam and got a $50 credit card rebate with my contact lens purchase. read more

I got great service and great products here. There was a mix-up with my eyeglasses order, and the staff went above and beyond to make sure I got the right glasses on time and that I was satisfied. I would highly recommend this place. Very happy with my new glasses. read more

The other reviews, imho, are very, very, "suspect" -- just look at how few reviews they have posted. Had to come back to get my glasses' lenses changed, at least once, after several weeks of problems seeing. Could not play any sports with their pair. Another optical place said it could be "prism" or whether the lens edges were polished or not. I paid premium dollars. BTW, I learned that those "high index" lenses result in a narrower in-focus (usable) view. The higher the index, the worse it is. The Vida eyecare didn't tell me that. High-index cost more, the higher the index, the more expensive. read more

My experience with the optician, Lindsay Terry, was absolutely terrible! I'm NEVER going to Vida Eyecare again! So the story is this. When I got the glasses, I noticed something was wrong with the lenses. I didn't know if this was because the prescription the Dr gave me was wrong (new doctor), or because Vida Eyecare made a mistake and made lenses that didn't match the prescription. So I booked an appointment with my Dr again, she said she still thinks the prescription she gave me is right and that maybe the Vida Eyecare made a mistake with the lenses. So after talking to my Dr, she suggested Vida Eyecare give her a call to sort this out. I asked Lindsay if she could do that, but she had this look on her face of being annoyed with me. I don't know why she would be annoyed. I didn't accuse them of messing up my glasses, I just kindly and politely asked Vida Eyecare to call my Dr to figure out what's wrong. So she called and my Dr and her talked, and Lindsay said after the phone call that the lenses they made match the prescription given to me by my Dr and that they have equipment that independently verified the lenses match the prescription. Okay, well, then I believe them, that means my Dr gave me the wrong prescription. So I booked an appointment with my old Dr, and she gave me a new prescription, but she told me to get Vida Eyecare to call her because she's puzzled why the other prescription affected me so badly (I told her that everything not directly in front of me looked stretched out and distorted in the old prescription). So I went to Vida Eyecare again. And here's where things get bad. As soon as I walk in the door, before I even speak a word, Lindsay sees me and immediately has a look of distain and annoyance on her face. She's not even trying to hide her dislike for me at this point. So I ask her politely if she could call my (old) Dr, and she says she already did that. I explain to her this is another Dr and Lindsay says, with body language that says she's extremely annoyed "you know what, maybe we can give you your money back or something cause I dunno". She says something like "I don't know why I have to call your Dr again", with a hostile attitude. So she's not even pretending to be nice at this point. So I go home and wait for Vida to call me. This next part makes me absolutely livid. Lindsay calls me and says my Dr faxed my new prescription over and says when can I come over to do that (she means pay for them). I ask her what my Dr and her talked about, she just keeps saying my Dr faxed my new prescription over, that I need to come in to do them. Lindsay starts talking to me like a 5 year old (I'm in my 20s), says I need to come in to do the new prescription. Lindsay still hasn't told me what she and my Dr talked about, so I ask her "what did (my Dr) say?". She suddenly says "excuse me, I have to go" and hangs up. She literally hangs up on me. I'm thinking to myself that I'd rather take my money to another glasses shop (there are tons of them everywhere, I don't have to go to Vida and suffer this fool) then let Vida Eyecare do my prescription again. So I go to another shop, pay for my new prescription. When I get back home 2.5 hours later, I get another call from Vida Eyecare. It's Lindsay again, and she literally says the following "Hi, this is Lindsay calling from Vida eyecare, I hung up the phone because I lost my patience...(silence)...your Dr faxed in your new prescription, you still have your 90 Day Doctors Warranty, if you come in to do your prescription, it's free of charge." I'm freaking flabbergasted. 3 things. 1, she didn't mention the warranty during the first phone call. I was under the impression she was telling me to pay them again for my new prescription. If I have a freaking warranty that lets me get my new prescription for free, MAYBE YOU SHOULD MENTION THAT. 2, she called me TWO AND A HALF (2.5) HOURS LATER and tells me this. I have a hard time believing she was busy for all of those 2.5 hours and didn't have the time to give me a call. She just didn't feel like calling me, so she sat and twiddled her thumbs and called me when she felt like it. She has ZERO RESPECT for her customer's time. 3, SHE DOESN'T EVEN APOLIGIZE OR SAY "EXCUSE ME" or "SORRY" for hanging up the phone! She just says "I hung up 'cause I lost my patience", AS IF THAT'S A PERFECTLY REASONABLE EXCUSE FOR HANGING UP ON YOUR CUSTOMER!!!! At this point, it's 4:30pm, I rush out to the glasses shop before they close at 5:00pm to cancel the order. Lindsay Terry is absolutely the rudest, most impatient, most disrespectful person I've ever had to deal with in a store.I went to Vida Eyecare in the first place because they were located right across from my Dr's office (and a lot of other Dr's offices), so I thought their proximity to so many Doctors would mean they are more professional. BUT NO!!! I GET THE RUDEST, WORST CUSTOMER SERVICE OF MY LIFE!!! I AM NEVER GOING TO VIDA EYECARE AGAIN. read more

I came to Vida Eyecare because my vision was deteriorating by the day. I spend a lot of time in front of the computer and my previous prescription didn't quite feel right. Vida Eyecare made sure to ask the right questions to get to know my needs and their equipment was more advanced than anything else I had seen. My vision is now corrected and I now understand why your eyes are the window to your health! read more