Have been going to Della Optique for many, many years after a friend of mine recommended Dr. Della Chow to me. The entire staff are very friendly and attentive. Her equipment is the best and their service is 2nd to none! Very thorough check ups. Their selection of eyewear is also excellent. Dr. Della Chow is incredibly knowledgeable and has a great "eye" for suggesting styles of frames. My husband routinely damages his glasses (or loses them) and they've always been able to offer repairs on sight or suggest replacements when all else fails. I've always had amazing service here and won't go anywhere else. Should also mention that their Covid-19 "cleaning and safety" protocols are also excellent. read more

Efficient, Thorough & Friendly. Excellent Taste. Dr. Chong was very thorough in explaining eye health and making recommendations for dryness issues and future eye care. Kim asks all the right questions to determine the best glasses for my lifestyle. She knows her inventory and she makes great choices from all the frames to fit my face - nose, cheeks and ears. Cindy was friendly and professional, making sure to cover all the details that finish the glasses. read more

Definitely would recommend her, in terms of service, does a more thorough job of checking your eyes than most, from what ive been told. Not cheap though, last time i got my eyes checked here, it was prob. $20 more than anywhere else. Nice boutique store, & prices are pretty well what you expect in this posh area; good service too. She's trained with the best & can offer advice on who to go to for laser surgery. read more

I found my face at Della Optique. That might sound like an exaggeration, but anybody who has picked out glasses understands the struggle. Just a little too much horn can turn you into a sassy librarian from the sixties. So you search, and try on every frame in the building until you're startled to find yourself staring back on the other side of the mirror, the same but different. Amidst this battle, Della is your ally. She's got a keen eye and she's a veteran of the field. She knows her stock and more importantly, she's honest: Good is not the same as Great. She will tirelessly help you search for that perfect pair of glasses, instead of letting you walk away with a bad choice. I had given up hope, after trying on every feasible option in the store. "We can always order," Della said. "We know what style you're looking for- oh! Wait!" She handed me a pair that had been hidden behind the counter, probably because they were so awesome someone else had bought them. They snapped into place on my face like they were made to fit. "That's it," Della said, before I had even looked in the mirror. And she was totally right. That was it. I loved them immediately (and still do). If you're just looking for an eye exam or a new set of lenses, you can go anywhere. If you're looking for face, however, anywhere won't do. Picking out frames is an art, and it's essential to have a honest ally who knows what they're talking about to give it to you straight. This is what Della and her staff offer, besides astonishingly quick service and thorough exams. It wasn't cheap, but it was worth every penny. Thanks Della and co. You do great work. read more

Wasted 20 minutes of my time Made appointment for 3 PM Waited 20 minutes Left totally unprofessional My time is money to Terrible read more

I went in to Della Optique today for my first eye exam in awhile. Dr. Pratt was amazing. She was very informative, and was very personable. Customer service is obviously a strong point here. She didn't try to push any products on me, or get me to buy glasses from her store. She did give me some contact lenses to try out, as my current lenses haven't been working out the best. I would definitely recommend this place to anyone. They're awesome! read more

I had and eye exam and then purchased glasses from Della. A few months later I had a screw fall out of the arm of my sunglasses. I took them to Della for repair. I was told the cost of replacing the screw would be 45.00. Thinking this was excessively expensive I took the sunglasses to an Optical store up the street where I was charged 5.00. Needless to say, in the future I will not be purchasing glasses from Della. read more

Professional, friendly and a caring, committed team who is dedicated to looking after your needs....Highly recommend Della and her entire group! C.L. Cade read more

I am late with this review.. My apologies to the staff! I received the best care and attention from Kim who patiently helped me try on almost every pair of glasses in every case, offering her friendly opinions all along the way (which helped greatly, since I was alone that day). Then, another doctor (besides Della) filled my prescription and fitted me with my new frames. I wish I knew his name because he was probably the nicest person I've ever spoken to and very helpful. Wish I could take this place back home with me to Los Angeles. They are awesome! read more

Della is a great doctor - attentive and detailed! i got my glasses there 4 years ago; the staff are great too, they helped me choose the frame. Overall, good experience. Certainly will recommend! read more

Just opened my purse to discover my Ted Baker hardshell eyeglass case has a dent on the outside. Who knows what almost crushed it, but the fact Della provides complimentary hard cases is one more reason why I support Della Optique. Glasses are fine, fortunately and Vancouver is fortunate to have Della Optique! read more

I had a fantastic experience here. Dr. Pratt was amazing - very attentive, knowledgeable and informative. The staff here were friendly and helpful and the service was excellent when picking out and fitting my new glasses. I will definitely be back. read more

Have been going to Della Optique for years after an ex-boss of mine reccomended Dr. Chow to me. Staff are very friendly and attentive. Dr. Della Chow is so knowledgable and friendly. I've always had amazing service here and won't go anywhere else. read more

I've being seeing Dr. Della Chow since I moved to Vancouver in 2008. Although in the interim I've moved as far east as Commercial Drive, I keep coming back to her, and It's worth the commute. She is dedicated, knowledgeable, and provides an excellent service. I've no desire to try anyone else. read more

I have been to Della Optique twice previously and booked an appointment for an eye exam recently. I was told on the phone that that would cost me $238 but I will get $100 off if I purchase something from the store. i.e frame, contact lens etc. At first I said OK and made the appointment. The more i thought about it, however, the more I disagree with that type of business practice. First of all an eye exam does not cost $238 - price range for eye exams are $105-150 max, I believe. Della Optique should just be charging $138 for my eye exam and the decision whether or not to get my lens or frame from the store should be up to me to decide. The store can't hold me "ransom" by "making" me decide to make my purchase of such items from them so that I can get $100 off the eye exam. On principle i cancelled my appointment and Della Optique has lost me as a customer. I have made an appointment with another good optometrist, and it will cost me only $105 for the eye exam, no strings attached read more

The team at Della Optique is absolutely incredible. They are extremely knowledgeable, friendly, and helpful, and my entire experience at the clinic was easy and pleasant from the moment I walked in. Compared to optometrists I have had in the past, I felt that my exam here was thorough and personalized to my needs, and my optometrist took her time to fully assess my vision and discuss my options with me. I never felt rushed, and the staff made picking out a new pair of glasses a fun and easy experience. I wouldn't go anywhere else, and will be recommending Della Optique to all of my friends and family! read more

I've been going to Dr. Della for the past 15 years. She is thorough, efficient, knowledgeable and very personable. She even recommended I go for Lasik vision correction, even though she sells glasses and contacts for a living! Her staff has excellent taste in helping me pick glasses and sunglasses. I recommend Dr. Della to all my friends and family! read more

I had no problems with Della until today. After a very frustrating series of phone calls back and forth regarding an issue I had with my contacts, she finally called me back, yelled at me about being a nuisance, and proceeded to cancel my appointment and contacts orders as she "didn't want to deal" with me anymore. After she heard that she had made me cry on the phone, she quickly hung up and transferred me to her receptionist who asked for my Visa so I could get a refund for my orders. I believe she carefully picks her clientele. If you choose to see her, I hope, for your sake, that you fit the profile. read more

I have to give Della Optique 5/5. Booked my appointment online with ease. Very friendly and professional staff. I would and will recommend Della Optique to friends! Cheers. J read more

I am very very impressed with the service at Della Optique, as well as the excellent eye health advice. Dr. Della herself gave a thorough examination, accurate prescription and reference to an opthamalogist for a baseline. I totally trust her professional knowledge and experience. The staff is fantastic--caring, patient and giving great advice on frames. They have a really nice selection of frames--full range from conservative to fun and all tasteful, well-designed. Finally, the care and attention of the Optician was exceptional--how he planned the design of the progressive lens (my first success with progressives, I'm happy to say), how he carefully explained use of the lenses, care and invitation to come back anytime for fittings, etc. ... plus a lovely little free lens cleaning and instructions kit. and I don't give 5 stars easily!! read more

Dr. Chow and the Della Optique team is amazing - expert exams and great service - Thank you!

I have been near sighted since I was in my teens and for years preferred contacts because I hated the look of glasses. I eventually gave in and started wearing glasses and chose the cheapest frames I could find that looked tolerable. Glasses were something that I had to endure and I shopped at the cheap discount places. I was lucky if the frames lasted a year before going wonky. Five years ago I booked an eye exam with Dr. Della Chow. She is thorough and skilled at examining eyes for both visual acuity and health. She recommended progressive lenses to provide me with full vision for all distances with one pair of glasses. Instead of my usual two pairs of cheap glasses, one for distance and one for desk work, I ended up with one good pair of glasses that seamlessly provided me with amazing vision. And best of all, I found frames that were so stylish and flattering that my glasses became my most prominent fashion accessory. Five years later it was time to make a slight lens adjustment and I decided to update my look at the same time even though my old frames were still in great shape. I absolutely love my new Jean Lafont glasses designed and manufactured in France. They are fun, a bit bold, very stylish and really flattering. Again, the lenses provide me with perfect vision, and the glasses are comfortable to wear all day. And I feel beautiful wearing them. I love the selection of frames at Della Optique. They provide a fashionable choice of high quality frames which will last for years. I had trouble choosing, so this time I bought a second pair of glasses with transition lenses to use as sunglasses. If you are like me and prefer high style and quality, choose Della Optique for your eyewear. And if you value your vision, choose Dr. Della Chow for your eye examinations. read more

Della is professional and personable I finally have an optomisitrist who explains to me what is happening with my eyes and the range of proactive steps I can take to reduce damage. I initially went to her to request a donation for a nonprofit I'm involved with for building schools in Myanamar. After having been turned away by many other businesses it was a releif to have a warm welcome. I thought I'd try her out as an alternative and haven't looked back. My whole family now go to her for excellent care. read more

Fantastic service. Brought my 3 year old child in. She was restless, shy and could not sit still. Della was patient with us and went out of her way to make our experience great! She created a comfortable and welcoming environment. My daughter and I left happy! read more

I went to Della Optique for a prescription and I was also seeing flashing lights on my right eye. I mentioned that to the optometrist (Della Chow), she told me that it's probably because I keep using my monthly contact lenses longer that their intended use (probably she just wanted sell me more contact lenses) and also recommended a much more expensive contact lens insisting that I buy from her store. I visited the Clearlycontacts downtown optometrist couple of weeks later and so glad that I did. It turned out that I had retinal detachment and went for an emergency surgery right away!!!!! I had my third surgery this week and I can't stop thinking that if Della Chow had referred me to see a retina specialist that day, I wouldn't have the risk of loosing my vision today. BEWARE of this place!!!! Go to a professional, adequate optometrist instead. read more

It was under Dr. Chow's care (eye exams 2007, 2010, 2011, 2013) that I lost approximately 30% of my vision due to 'normal tension' glaucoma. Glaucoma, even in its very early stage, can be readily detected by visual field testing equipment. Retinal photos are also helpful in detection of developing eye disease. Dr. Chow as of 2016 still has not incorporated this equipment into her practice. If you see Dr. Chow, you are paying the premium exam price of $158, without benefit of this helpful equipment. I suggest you go elsewhere if you have any concerns about changes in your vision. Iris Optical is one company which has incorporated use of helpful diagnostic equipment. (note that Normal tension glaucoma represents about 1/3 of all cases of glaucoma - since the eye pressure is in the normal range, the tonometer or the 'puff-of-air' test is of no help in its diagnosis) read more

One of the best optometrists in town! Della is a great eye specialist, very thorough and attentive. Everyone who works in her office is super nice and helpful. They helped me chose me the frames I absolutely love and fixed it later when dropped them and broke the glass. Highly recommended. read more

Receptionist was not welcoming or helpful, maybe having a bad day but should probably not take it out on a customer. I have switched to another optometrist. read more

Great service, great inventory, friendly and professional staff. I trust my eye exams with Della and have always found glasses that suit me from her selection of trendy and fashionable frames. Whether it's contacts or a new pair of glasses, Della Optique is my recommendation within the Kits area. read more

Best place in Vancouver to buy your glasses!! I haven't gone to see an optometrist that is so thorough with eye exams as Della is. She is very knowledgable and her staff (Phil & Kim) are extremely knowledgable as well. The selection of glasses they have in the store is unlike the rest of the optical stores out there (they have really fun and fashionable glasses!) The most important thing for me is service and everyone from the front desk to the optometrist give impeccable service! read more

Dr. Chow is extremely personable and gives a thorough examination. The office has an impressive, well-chosen selection of frames. The office staff is quite friendly and helpful. I am insecure and indecisive when it comes to choosing new frames, so I especially appreciated their patient assistance in helping me find a pair that's comfortable and - better yet - looks great! I've gotten tons of compliments on the frames, and each time have given credit to the expert guidance I got at Della's. read more

I have required vision care for the best part of 50 years and have seen numerous opticians, optometrists and ophthalmologists. I thank my lucky stars when an acquaintance sang the praises of Dr. Della Chow. I booked an appointment and from the first visit I knew I was in the best possible hands! She (and all her staff) is extremely personable, competent and caring. Della's knowledge and thoroughness is second to none and should you ever need an eye specialist, Della will be sending you to the expert in their field. It is quite obvious that Della loves her work and her profound interest and passion stem from her own vision challenges as a child. I have been her patient since she first opened - 10, 13 years ago? Three years ago I moved out of the area, but continue to be under Della's care as it is worth the commute. It was my annual visit last week that prompted me to write this review. Once again her thoroughness was remarkable. She took the time to explain to me (in detail) the reason wearing contact had become irritating and causing severe dryness, what my options were, and as is usual, has given me test contacts so I can determine if another lens would be more suitable. I would highly recommend her and have done so to all my family, co-workers and friends. read more

Awesome service. I bought a new pair of glasses (granted they were expensive) and after 2 month I found some quality issues and usability issues. She replaced them completely free of charge with a frame in the same price class - new lenses and new frame for $0! That was amazing. read more

I've been going to Della Optique for at least 10 years now, and I take my children too. We've always had an excellent experience. Della gives a meticulous, thorough, and professional exam and at the same time has excellent people skills. She seems to really care about getting you the best vision correction possible. My only complaint is slightly over the top sales pressure for glasses. But that's probably an inevitable part of the business model. read more

I had a really impressive experience at Della Optique. Dr Chow and her team spent a really long time with me to ensure that I had a proper eye exam, was updated on my contact lens care, and left with just the products I required. I was really impressed with the service and Dr Chow's committment to patient care. I would not hesitate to recommend Della Optique, and have done so already to a few friends! read more