I was a patient of Look Optometry for almost three years. Sure, if you want a simple pair of glasses, they seem like a good office. From the outside, this office is a very professional, clean environment. The staff are also very friendly and professional. But once you spend years with an office and are not seeing proper results, it's time to take a step back and question why. I would not recommend going here if you have complex eye issues. It was evident that they lacked the experience to deal with my condition after their experienced technician left the office, everything went downhill. It didn't seem like the doctor's were really listening to my concerns and I was told more than once that they were seeking advice from other doctor's on how to proceed with my case. It doesn't seem like they have any proper payment or return policy in place, they just do whatever is convenient for them at the time. After all that time, I decided to finally take the $1000 out of pocket loss and leave the office and start elsewhere - best decision I made. Their treatment was dragging on and they were spending so much time trying to fit contacts that were not right for my eye. Basically by the end of it, it seemed like they just settled for the vision that I had with those lenses - nowhere near giving me the ability to drive or work. I was told at the beginning that I would have 20/20 vision but by the end of it, they were telling me that 20/20 wasn't possible with my condition. The main reason why I have finally decided to write this review is because at my new practitioner's office (who has a lot more experience), I have achieved better vision in 2 weeks than Look still couldn't achieve in almost three years - with a completely different style of contacts. I am able to drive, work and complete daily tasks. My vision is the best that it has been in almost 10 years.
All of these concerns were expressed to the doctor's as well, on more than one occasion. I think if you're paying a huge amount of money for something that affects your daily life (your vision), you shouldn't be expected to settle for mediocre. At first I thought maybe my case was just complex but now I know for sure that the right doctor with the right amount of experience, can make the right decisions for you. If they aren't, don't risk your health or your wallet. The outside "professional looking" image of an office and the overly friendly staff only go so far. If the doctor cannot properly treat your underlying medical problems, at what point do you realize you're wasting your time?
This is my honest review of Look Optometry. read more