This place is as good as it gets, and it lives up to all the excellent reviews it receives…read more I decided to try A&P Optical based solely on all the positive things I'd read on Yelp ; plus it was so close to where I work. I really didn't have more than a vague idea of what I was looking for when I walked in. I was helped by the owner herself, who was extremely patient with me while helping me look through and try on countless pairs of frames. It's not everyday you get serviced by the person most passionate about the business! She was very candid about what she thought looked good and what didn't, which I appreciated.  After about twenty minutes of trial and error, I finally zeroed in on a pair of frames I love. I also bought a separate pair of reading glasses, which I am also extremely happy with. My glasses arrived about three days earlier than promised, and when I picked them up, they spent a good deal of time making sure the fit was exactly right.  The people there truly care about customer satisfaction! As other reviewers have commented, this place isn't cheap. They carry mid to high end brands and it has much better service and price than you'll find at a mall; you can go to Costco and get glasses for about half the price. What you will not get if you go elsewhere is the attention to detail, the selection, and the patience from the staff while you try on your next pair of shades at A&P Optical. Do yourself a huge favor and buy your next pair of glasses there.

Every time I need a new Glasses, Amy is always super nice and patient helping me to select a frames…read morewith her professional advise. My family has been going there more than a decade, and we are happy with every single purchase. They deserve to get all positive reviews! Strongly recommend.

They are very friendly and great at what they do. They are very helpful too. They are a pleasure to…read moretalk to. They treat you with respect. So if you need a good pair of go to Opticana. You won't be disappointed. I recommend them. Carl B. Vancouver BC.

I had broken 2 pairs of Prada glasses and had wandering around without being able to see for almost…read morea year. I had a few other pairs of Prada frames kicking around, and I wondered if I could use them to fix the ones that had broken. I also had some sunglasses that were either loose, bent, or missing nose pieces. I walked in to Opticana and was greeted by 2 friendly ladies. They were able to take my broken Pradas (both pairs) and use my other Prada frames to give me 2 fully fixed pairs of eyeglasses! They also fixed my designer sunglasses (4 pairs). This was all done i less then half hour. I knew they were closing soon, and I offered to come back the next day, but they insisted that they would finish. The total for everything? ONLY 27$!! I was floored! I tried to give them a tip, but they wouldn't take it. This place is awesome and I certainly will be back!

Stopped in to get my kid's glasses repaired. 15min and done. Great pricing, friendly staff.read more

Have been going to Kerrisdale Optical for years and always happy with my prescription glasses.read more

I was very impressed by Dr. Nabila Nasser when she updated my prescription. She was…read more conscientious, didn't rush through any processes and after completing the new prescription allowed me to look at the photo results of both eyes pointing out the areas of concern. She is a gentle, soft spoken doctor with a lovely kind manner while maintaining a professional approach to all of the eye issues (retina detachments and laser surgeries) that had altered my vision. Totally recommend Dr. Nasser.

I was visiting Vancouver in May 2019 when I decided to look for a new pair of glasses. I found this…read morelovely glasses boutique on Burrard and was blown away by the service. The sales consultant took a lot of time and taught me a lot about my face shape and good frames to wear. At first, I was set on a rectangular frame (much like my old glasses) but I ended up discovering that a round frame would complement my face much better. I would have never discover it without the great service at Eyes on Burrard. I highly recommend this shop!

The experience at North Shore optical was amazing.the selection and prices are great but what makes…read moreit the best is the customer service that is second to none.thank you North Shore Optical, I will recommend you to anyone.

I have used a few optical places in the past and have been so-so on them. I guess you get what you…read morepay for. 2 for 1 gives you two pieces junk. Any ways, so I asked at my Eye Doctors office who they would recommend. They recommended North Shore Optical and I'm glad they did. The service I have received from Libor and Elaine has been outstanding. Libor has done summersaults to make sure I was 100% satisfied when I went out the door. It was a pleasure beginning to end.

Dec 23, 2024, I misplaced my glasses, and no luck finding them. I called Tru-Valu, having never…read morebeen a client of theirs and asked how fast could a pair be done? (My old pair got broken a couple weeks ago, so all I had were the sunglasses) They said if I could get thru and checked by 3pm, they'd have them the next day. So I ran in and got my sight test, picked a pair of frames, and they called the lab. Well, the lab wasn't able to make delivery next day, but the team at Tru-Valu went themselves to pick them up for me. Had them in house three hours later! They made a client for life! Troy- Vancouver BC

Good product selection and in-store optometrist make for a convenient, one-stop shop for visual…read moreneeds. The customer service puts them way out in front -- simply an excellent experience.

this is my second review on this business i forgot the exact…read moredates all this happened i puchase a pair of prescription glasses and frame. $1,200 + + after 2-3yrs a layer of a film on the prescription start peeling off. Their warranty was 1year and they fixed it for 'half' the regular price $350+ (later I found. their 'half price' was the full price at other stores & the warranties where 2yrs) Well it happen again, after 2-3yrs the film start peeling off again and eyedol wants me to pay the 'half price' again. when I got the glasses inspected at other stores, they can only speculate the wrong materials were used Hard to think to deal with them again. To deal with eyedol its an unwanted yearly expense

Five years ago, or so I purchase a pair of glasses from them…read moretwo years after a film/layer started to peel off from both lenses I called them and the warranty had expired at one year I wasn't happy. I shared my experience here in yelp and two days after the owner called me, he offered me 'half price' to fix my lenses ($370?) - I trusted him and didn't check other stores for pricing Now the same problem AGAIN, the lenses are peeling, I email them (how often will I have to force buy?) They offer me again half price, but their 'half price' was the regular price at other three stores I checked +-$20. When I told them that, they stop emailing with me at the other opticals, they were not sure why the lenses peeled like that, but they did say it was very unusual. one venture to say it could have been the un-proper mix of materials (one rigid & one soft) eyedol never explained when I told them ...also, to mention other store's warranty is always two years Just on principle is very hard to deal with them again

Two years ago, I was surprised to be told I needed to pay out of pocket for an exam instead of…read morehaving it billed to my insurance. I asked that my insurance be processed, and it appears that this disagreement was recorded as a "negative interaction." Recently, I was contacted and told I may not be able to keep my upcoming appointment. I'm also concerned about how this was handled. The manager, Jenn from Willowbrook, contacted me repeatedly in a way that felt excessive. I explained that I was working and unable to take calls, but the tone remained rude and condescending. When I asked what specific concern was being referenced, I was not given a clear explanation of what was allegedly said or done.

I usually don't leave negative reviews, but I've had consistently bad experiences at this…read moreplace--specifically with the clinic staff at the reception. The team in the glasses section has always been kind and helpful, but the clinic receptionists are rude and unprofessional every time I visit. They act dismissively, as if they're doing you a favor by helping you, and their attitude completely changes the energy of your visit--even if you walk in with a positive attitude and respectful tone. It honestly feels like dealing with mean high school girls. As someone who works in customer service, I can't understand how people with such poor attitudes get hired to deal with clients. It's incredibly frustrating and disappointing. I truly hope I can find another place to go, because this has become the best place to be treated the worst.