Factory Optical

I've given up on accountability after 6 exhausting months of dealing with this place! I have…read moreSilhouette frames and after my eye exam, I ordered 4 sets of lenses for 4 frames. initially I ordered one pair, and before knowing that I was going to order add lenses, the optician who was dealing with me, told me that my newer frame wasn't good enough to use again. That was my cue to take my business elsewhere...but I didn't. Interestingly, when I ordered additional lenses and spending a lot more, those frames became usable again. I spent $3,300. on 4 sets of lenses. I'm happy with 1 pair, which thankfully are my daily glasses and the only pair that I ordered that had no changes to the shape or colour. The only pair that was exactly what I ordered. One out of four. I wanted an orange tint, but I got rose tinted instead. I ordered plain rectangle reading glasses, but got designer lenses and paid $300. more than I was quoted. I still don't know why! I asked the optician for a breakdown of my readers, I wanted to know why they cost that much more. I received an email with the invoices for my glasses with no explanation. I then asked the supervisor the same. I received more questions from her. I still have no idea why I paid $300. more for designer readers that I didn't order and don't like! But because they are readers that I grossly overpaid for, I'm leaving them as is. The rose tinted lenses and the sunglasses are not what I wanted and so I'll be spending another $2000. maybe less because this place is pricey, somewhere else to get what i want. No accountability, poor communication, pricey. They've lost 30+ years of my business and I can't in good conscience recommend spending your hard earned money here.

Needed an exam and they were recommended. They are still on…read moreBroadway and are moving east soon, with all the skytrain construction. Be wary if you are afraid of heights as it's open excavation and it's pretty scary if you are scared of heights. I appreciated the flow of the eye exam, very efficient. My optometrist was very patient and friendly. 1 star off mainly bc the styles of glasses were not my cup of tea and rather limited in my opinion.

2.1 km•Downtown, West End

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Dr Evelyn Lo

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Dr Kevin Mowbray

Eyes On Burrard

3.7(18 reviews)

I was very impressed by Dr. Nabila Nasser when she updated my prescription. She was…read more conscientious, didn't rush through any processes and after completing the new prescription allowed me to look at the photo results of both eyes pointing out the areas of concern. She is a gentle, soft spoken doctor with a lovely kind manner while maintaining a professional approach to all of the eye issues (retina detachments and laser surgeries) that had altered my vision. Totally recommend Dr. Nasser.

I was visiting Vancouver in May 2019 when I decided to look for a new pair of glasses. I found this…read morelovely glasses boutique on Burrard and was blown away by the service. The sales consultant took a lot of time and taught me a lot about my face shape and good frames to wear. At first, I was set on a rectangular frame (much like my old glasses) but I ended up discovering that a round frame would complement my face much better. I would have never discover it without the great service at Eyes on Burrard. I highly recommend this shop!

Chrome Hearts display by Northern Concepts

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Costco Optical

2.4(16 reviews)

1.6 km•Downtown

I'm not sure as to why the lady at the front desk treated my father and I rudely. The moment I…read moreapproached her and requested to buy contacts, asking her a simple question or two because I don't often buy contacts at Costco, she gave us an annoyed attitude and did not make an effort to help us. This lady wore fake lashes and a mask. What confused me more is that my father and I are Filipino, and so is this lady. Why is she being rude to her own kind? Either way, I ended up buying contact lenses from somewhere else outside of Costco and will not be purchasing an optical products from Costco moving forward.

This is my 2 time getting glasses from Costco and I obviously didn't learn from my first mistake ,…read morefirst time my prescription sunglasses have had the lenses squeezed into the frames and the lenses are all distorted, my everyday glasses lense after a short time went all foggy and look dirty all the time, my 2 new pair this time both have frame problems, arms loose and won't tighten anymore, one pair the lenses are to small in the frames and make a creak noise when I touch them, lenses are maki my eyes watery all the time and are hard to keep clean. I'll never use Costco again.

Fairmont Optical

4.5(16 reviews)

0.4 km•Fairview Slopes

Very friendly staff, knowledgeabl,helpful Catherine made getting prescription glasses so smooth…read morevery happy! I just got them and know will make work life better as fit perfectly , would recommend to everyone that it's a very good experience shopping here as glasses very important to anyone who needs them!

Ummmm heyyyy... no reviews?…read more Walked in today, picked from a large selection of rad frames, got an eye test, ordered anti-glare, scratch resistant lenses, paid $230 TOTAL, and picking them up TOMORROW. The best I've experienced in an optical store.

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Galaxy Eyewear

4.1(15 reviews)

1.8 km•Downtown

I'm most impressed by the service, response and professionalism of Miranda and the team at Galaxy…read more They listened to my concerns, answered my questions, made excellent suggestions and went above and beyond to help me select new eyewear. Quality eyewear, fair prices and excellent service.

Customer service: A+ Prices: A+…read more Since we are in the area every weekend, we stopped by this eyeglass store years ago and now we are frequent customers here. We have recommended at least 7 people and they all loved their experience. My mom recommended of her friends who had eye problems for two years. She went to a specialist who said not much could be done. After she came to galaxy eyewear, they fitted her with the proper lenses and now she can see again. Forever grateful. Super friendly and we always get a good deal. I won't go anywhere else!

3.0 km•West End, Coal Harbour, Downtown

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West End Optometry

4.5(26 reviews)

I had a great experience at West End Optometry…read more They are tucked away on the 8th floor of the office building at Georgia and Cardero, which makes it a quiet, professional spot away from the street noise. The staff was incredibly friendly from the moment I walked in. I was specifically looking for help with a minor fix for my ic! berlin glasses, and they handled the unique hinge system with ease. They also have a fantastic selection of frames if you're looking for something new. Highly recommend if you're in the Coal Harbour/West End area!

My appointment was with Dr Chan. She took great care of me, and displayed thoroughness,…read moreprofessionalism and consideration during my exam. The office is beautiful and modern, with a spectacular view. Heads up - ask ahead of time if your exam includes eyedrops for pupil dilation. If so, be sure to bring sunglasses AND have them at the ready when you exit the office!

Outside

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Bailey Nelson

5.0(4 reviews)

1.8 km•Riley Park

My partner broke thier only pair of glasses, so we stopped in here to see their process/ timing…read moreetc. Its quite small in here, but we appreciated that they let you take glasses outside to try them on maskless. The staff member who helpd us was great, super knowledgeable with their recommendations. They do direct billing to insurance companies, and they have a nice selection. My partner ordered glasses and had them fitted and is very pleased. I will be ordering from them myself soon, we both have high prescriptions so we don't get the 2 for X$ deals because we need thin lenses, but none the less walking away paying $375 instead of the 600-700 at lenscrafters? amazing!

I used to go to the traditional optician where you pay upwards of $1,000 for frames/lenses. I was…read moreskeptical that a chain of much less costly frames would offer the same quality and knowledge in both product and customer service. I was WRONG. The day I went to the Main Street location for an exam was very busy with about 10+ customers. Staff were swamped and perhaps feeling the pressure of needing to attend to everyone without making them wait too long. I didn't wait too long and felt confident in the optician who did the examination. The person who helped me with frames did not rush me, was focused on what I needed despite all of the other customers milling around and was super friendly, helpful and efficient. Main Street can have a bad rep of being a bit snobby, but this was the friendliest shop I've ever been to on Main aside from Red Cat. It was actually disarming how friendly and unpretentious they were. The Manager was also so helpful, professional and very knowledgeable and I could tell he was totally on top of things and knew how to operate the business with the technical knowledge for the type of business it is. It felt like he actually cared about his staff, customers and how well this location performed. Superb job in a very challenging time when staff are hard to find, retain and keep happy. I'll admit that I originally went to another location where the staff looked through a big manual to answer my questions and I left not ordering anything because I didn't feel confident in what they were telling me. I totally recommend the Main Street location.

Opticana Family Eyewear Store

4.2(19 reviews)

2.0 km•Downtown

They are very friendly and great at what they do. They are very helpful too. They are a pleasure to…read moretalk to. They treat you with respect. So if you need a good pair of go to Opticana. You won't be disappointed. I recommend them. Carl B. Vancouver BC.

I had broken 2 pairs of Prada glasses and had wandering around without being able to see for almost…read morea year. I had a few other pairs of Prada frames kicking around, and I wondered if I could use them to fix the ones that had broken. I also had some sunglasses that were either loose, bent, or missing nose pieces. I walked in to Opticana and was greeted by 2 friendly ladies. They were able to take my broken Pradas (both pairs) and use my other Prada frames to give me 2 fully fixed pairs of eyeglasses! They also fixed my designer sunglasses (4 pairs). This was all done i less then half hour. I knew they were closing soon, and I offered to come back the next day, but they insisted that they would finish. The total for everything? ONLY 27$!! I was floored! I tried to give them a tip, but they wouldn't take it. This place is awesome and I certainly will be back!

Frames ! Always free !

Contact lenses in multiple colours

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Front window display

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2 reviews that are not currently recommended

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Susan B.

0

1

0

8 years ago

Make sure you are at REAL Factory Optical. (seriously, check ) IT DOES NOT HAVE A WEBSITE...... This remarkable store is on West 7th in Vancouver. The ONLY optical store that will put your new prescription into your own frames, without marketing or bullshit sales talk!! The Factory Optical on 7th in Vancouver is a STAND ALONE unionized business, which produces many of the lenses for the other chains....SHOP HERE...Best Service and Prices since there is no markup IF YOU JUST Google the name "Factory Optical" the first three hits are for Optiks International which is a chain, read more

Barry L.

0

1

0

9 years ago

Been shopping for contacts here for years. great prices and faster service than internet suppliers. They have made small mistakes sometimes, but are very quick to do what they can to make sure you are not inconvenienced read more

Factory Optical - opticians - Updated September 2026

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Have been going to Kerrisdale Optical for years and always happy with my prescription glasses.read more

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They are very friendly and great at what they do. They are very helpful too. They are a pleasure to…read moretalk to. They treat you with respect. So if you need a good pair of go to Opticana. You won't be disappointed. I recommend them. Carl B. Vancouver BC.

I had broken 2 pairs of Prada glasses and had wandering around without being able to see for almost…read morea year. I had a few other pairs of Prada frames kicking around, and I wondered if I could use them to fix the ones that had broken. I also had some sunglasses that were either loose, bent, or missing nose pieces. I walked in to Opticana and was greeted by 2 friendly ladies. They were able to take my broken Pradas (both pairs) and use my other Prada frames to give me 2 fully fixed pairs of eyeglasses! They also fixed my designer sunglasses (4 pairs). This was all done i less then half hour. I knew they were closing soon, and I offered to come back the next day, but they insisted that they would finish. The total for everything? ONLY 27$!! I was floored! I tried to give them a tip, but they wouldn't take it. This place is awesome and I certainly will be back!

Blynx Optical

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Blynx Optical is a must-check-out! They offer stylish…read moredesigner frames, always delivered on time with great customer service. Plus, their prices are very reasonable--you really can't go wrong with them!

Sammy at Blynx is the only optician I've dealt with who noticed that I needed a frame suitable for…read morea wide nose. As a result, my frame sits in the perfect position in front of my eyes, instead of sitting too high like all the other frames I have bought over many years. He even had a frame that was too wide for my nose, but I chose a nice Boss frame which fits me perfectly. Overall, buying glasses from Blynx was a very good service experience. Sammy is eager to find a frame that is exactly what you need and prefer. I bought Essilor progressive lenses which allow me to read my iPhone clearly, work on my computer, watch TV, or drive, all with perfect resolution and focus. I trust Blynx to match my needs, and to get my new glasses ready very quickly. I recommend Blynx most highly. I was a Costco Optical customer before, but after experiencing the great frame selection and the high level of care in fitting, I will buy from Blinx from now on.

A & P Optical

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This place is as good as it gets, and it lives up to all the excellent reviews it receives…read more I decided to try A&P Optical based solely on all the positive things I'd read on Yelp ; plus it was so close to where I work. I really didn't have more than a vague idea of what I was looking for when I walked in. I was helped by the owner herself, who was extremely patient with me while helping me look through and try on countless pairs of frames. It's not everyday you get serviced by the person most passionate about the business! She was very candid about what she thought looked good and what didn't, which I appreciated. After about twenty minutes of trial and error, I finally zeroed in on a pair of frames I love. I also bought a separate pair of reading glasses, which I am also extremely happy with. My glasses arrived about three days earlier than promised, and when I picked them up, they spent a good deal of time making sure the fit was exactly right. The people there truly care about customer satisfaction! As other reviewers have commented, this place isn't cheap. They carry mid to high end brands and it has much better service and price than you'll find at a mall; you can go to Costco and get glasses for about half the price. What you will not get if you go elsewhere is the attention to detail, the selection, and the patience from the staff while you try on your next pair of shades at A&P Optical. Do yourself a huge favor and buy your next pair of glasses there.

Every time I need a new Glasses, Amy is always super nice and patient helping me to select a frames…read morewith her professional advise. My family has been going there more than a decade, and we are happy with every single purchase. They deserve to get all positive reviews! Strongly recommend.

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Dec 23, 2024, I misplaced my glasses, and no luck finding them. I called Tru-Valu, having never…read morebeen a client of theirs and asked how fast could a pair be done? (My old pair got broken a couple weeks ago, so all I had were the sunglasses) They said if I could get thru and checked by 3pm, they'd have them the next day. So I ran in and got my sight test, picked a pair of frames, and they called the lab. Well, the lab wasn't able to make delivery next day, but the team at Tru-Valu went themselves to pick them up for me. Had them in house three hours later! They made a client for life! Troy- Vancouver BC

Good product selection and in-store optometrist make for a convenient, one-stop shop for visual…read moreneeds. The customer service puts them way out in front -- simply an excellent experience.

North Shore Optical

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The experience at North Shore optical was amazing.the selection and prices are great but what makes…read moreit the best is the customer service that is second to none.thank you North Shore Optical, I will recommend you to anyone.

I have used a few optical places in the past and have been so-so on them. I guess you get what you…read morepay for. 2 for 1 gives you two pieces junk. Any ways, so I asked at my Eye Doctors office who they would recommend. They recommended North Shore Optical and I'm glad they did. The service I have received from Libor and Elaine has been outstanding. Libor has done summersaults to make sure I was 100% satisfied when I went out the door. It was a pleasure beginning to end.

Eye Gallery Optical

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My friend referred my to Billy and I was really pleased with stores selection, Billy's…read moreprofessionalism and very competitive price. Will certain come back and recommend to others!

I bought all my glasses fr this place since 2000, the owner Billy and his staffs are very friendly…read moreand professional. They have a lot of designer brands and trendy glasses. They probably can pre-order the specific brand or frame for you. I got sun glasses fr them few months ago. I really love it - Dark purple BIG sunglasses fr Marc Jacobs. The price on tag is very expensive, but, they usually give you at least 20-30% off. No need to freak out!!

Eyes On Burrard

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I was very impressed by Dr. Nabila Nasser when she updated my prescription. She was…read more conscientious, didn't rush through any processes and after completing the new prescription allowed me to look at the photo results of both eyes pointing out the areas of concern. She is a gentle, soft spoken doctor with a lovely kind manner while maintaining a professional approach to all of the eye issues (retina detachments and laser surgeries) that had altered my vision. Totally recommend Dr. Nasser.

I was visiting Vancouver in May 2019 when I decided to look for a new pair of glasses. I found this…read morelovely glasses boutique on Burrard and was blown away by the service. The sales consultant took a lot of time and taught me a lot about my face shape and good frames to wear. At first, I was set on a rectangular frame (much like my old glasses) but I ended up discovering that a round frame would complement my face much better. I would have never discover it without the great service at Eyes on Burrard. I highly recommend this shop!

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